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#73

ClientTrack is ranked #73 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

ClientTrack Pricing

Based on our most recent analysis, ClientTrack pricing starts at $0.

Price
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Starting From
$0.01
Pricing Model
Still gathering data
Free Trial
Still gathering data

Training Resources

ClientTrack is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ClientTrack:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ClientTrack Benefits and Insights

Why use ClientTrack?

Key differentiators & advantages of ClientTrack

  • User-Friendly: It is accessible and easy-to-use so that employees and users of all skill levels can interact with the system and leverage its features without experience. 
  • Empower Coordination: Enables disparate professionals and providers to coordinate and collaborate on a project with customizable workflows, data coordination, end-user tasks, integration with a range of databases and role-based access. 
  • Improved Decision Making: Case managers can leverage robust data collection and analysis tools to glean meaningful insights from unstructured data to make data-driven decisions and ensure that processes are streamlined. 
  • Stay Compliant: Hosted in Microsoft Azure Cloud, it uses security protocols and encryption to ensure HIPAA, HITECH and 42 CFR compliance. 
  • Reduce Errors: It streamlines data entry, uses deduplication measures and automates tasks to reduce human error. 
  • Efficiency: Optimized workflows help save time and increase productivity. 
  • Track Data: Enables businesses to track and access data from a centralized location in real time, with the ability to drill down into specific data. 
  • Flexibility/Scalability: Leverage a range of design tools to customize extensively, it can be tailor-made to provide flexibility according to business needs. 

Industry Expertise

Clienttrack has served multidisciplinary teams of healthcare and human services across the country for over 20 years to connect, coordinate and provide care. As a leading Homeless Management Information System (HMIS) vendor it also provides whole-person care plans and care coordination. It serves social support groups, accountable care organizations, medical and behavioral healthcare organizations, workforce services, homeless management, refugee settlement and community-based organizations.

ClientTrack Reviews

Average customer reviews & user sentiment summary for ClientTrack:

User satisfaction level icon: great

11 reviews

88%

of users would recommend this product

Key Features

  • Reporting and Analytics: Run pre-built reports or custom ad hoc queries in real time. User-based activity reports help analyze role-based performance. Restrict reporting access based on defined groups or users. 
    • Dashboard: Aggregate data from different sources to view key metrics in real time dashboards to derive actionable insights. 
    • Drill-Down and Filtering: Drill down on data for more granular insights. Enables data filtering to exclude certain results. 
    • Advanced Queries: It allows running advanced queries, including subqueries and SQL expressions. 
  • Electronic Signature: Validate consent during client intake by capturing e-signatures through a mouse, touchscreen or a Topaz pad. 
  • Deduplication: Minimize errors and typos with built-in deduplication measures in data collection workflows. 
  • Customizable Workflow: Create and manage adaptive workflows to convert complex processes into simple end-user tasks. Design new workflows or modify existing ones with conditional rules and workflow variables. 
  • Design Toolkit: Provides easy-to-use tools to design workflows, dashboards, business rules, eligibility criteria, queries, forms, assessment and data models. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Has a learning curve 
  •  Some experience system crashes 
  •  Running reports can be expensive 

Suite Support

mail_outlineEmail: Email support is not mentioned.
phonePhone: Phone support is not available at this time.
schoolTraining: Basic and specialized training can be requested.
local_offerTickets: Tickets can be submitted on Clienttrack’s contact us page.
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