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#75

PARiM is ranked #75 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

PARiM Pricing

Based on our most recent analysis, PARiM pricing starts at $55 (Monthly, Quote-based).

Price
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Starting From
$55
Pricing Model
Monthly, Quote-based
Free Trial
Yes, Request for Free

Training Resources

PARiM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for PARiM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

PARiM Benefits and Insights

Why use PARiM?

Key differentiators & advantages of PARiM

  • Comprehensive Scheduling: Manage the workforce efficiently with sorted and comprehensive databases and reports. Monitor workers across multiple sites by giving a holistic perspective of workforce expenditures and productivity. Edit and create shifts in just one click. 
  • User-Friendly Layout: Its layout is straightforward, minimizing page reloads and refreshes. Employees can easily find the information they need via its multiple timeline views, different types of filters, customizable columns and sorting tools. 
  • Mobility: Access schedules on the move from any device. Notifies everyone of schedule changes via a text message. Make sure employees never miss any updates related to shift changes. 
  • Enhanced Communication: Save employees a lot of time otherwise spent on emails and phone calls with automated communication and color-coding. 
  • Geo-Synchronization: Improve productivity and team management with GPS and time-date references. Track staff working at multiple locations on the same day. Supports accurate recordkeeping and provides an accessible calendar view. 
  • Diverse Workforce: Categorize employees based on contracts. Manage all the requirements for diverse employment terms and conditions to accommodate all employees. 
  • Free Trial: Try it for free for 14 days with access to all functionalities, modules and support. 

Industry Expertise

It serves hundreds of medium and large businesses in diverse industries, including security, healthcare, facilities management, hospitality, retail, event management and catering.

PARiM Reviews

Average customer reviews & user sentiment summary for PARiM:

User satisfaction level icon: excellent

24 reviews

98%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of PARiM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Simplified Scheduling: Users praise PARiM for making scheduling staff across various locations and roles straightforward and efficient.
  • Improved Communication: The platform facilitates clear communication regarding shifts, availability, and important updates, reducing confusion and missed shifts.
  • Accurate Time Tracking: PARiM's time tracking features ensure accurate recording of employee hours, simplifying payroll processes and minimizing errors.
  • Streamlined Payroll: The software integrates seamlessly with payroll systems, automating calculations and reducing the administrative burden associated with payroll processing.

Cons

  • Limited Customization: Some users have expressed frustration with the platform's limited ability to tailor the system to their specific needs, particularly when it comes to reporting and certain workflow configurations.
  • Mobile App Functionality: While PARiM does offer a mobile app, some users have reported that its functionality is not as robust as they would prefer, particularly for tasks like clocking in and out or managing schedules on the go.
  • Customer Support Response Times: A recurring complaint from users centers around the timeliness of customer support responses, with some experiencing delays in getting their issues addressed.

Researcher's Summary:

Recent user reviews suggest it might just be. Users consistently praise PARiM for its intuitive interface and robust scheduling features, finding it a breath of fresh air compared to clunkier, outdated solutions. For instance, one user raved about how PARiM's drag-and-drop interface made scheduling a breeze, saving them countless hours each week. Another user highlighted the software's detailed reporting capabilities, which allowed them to gain valuable insights into employee productivity and identify areas for improvement.

However, no software is perfect, and PARiM is no exception. Some users have expressed frustration with occasional glitches and the lack of certain advanced features found in competitors like When I Work and Deputy. These drawbacks, while not deal-breakers for most, do highlight areas where PARiM could further enhance its offering. Overall, PARiM appears to be a particularly good fit for small to medium-sized businesses in sectors like hospitality and retail, where efficient scheduling and time tracking are paramount. Its user-friendly design and comprehensive features make it a valuable tool for businesses looking to streamline their workforce management processes and boost overall productivity.

Key Features

  • Employee Scheduling and Staff Automation: Leverage its scheduling calendar, work time directive support and advanced shift pattern tools to optimize staff scheduling. 
    • Scheduling Calendar: View company calendars by regular intervals. Scroll the timeline forward or backward with ease to follow current, past and future shifts. Track gross compensation per shift. 
    • Work Time Directive Support: Ensure compliance with work period regulations. Also, generate rules for work depending on local legislation and labor laws. 
    • Advanced Shift Pattern: Design unique shift patterns. Allow employees to build customized shift patterns, ranging from traditional shift patterns to ones based on particular months. 
  • Time and Attendance Tracking: Help to track staff timings and absences with real-time monitoring tool and timesheet list. 
    • Real-Time Monitoring: Check employee login and logout information in real time. Track by particular position, event or employee location. 
    • Timesheet List: Regulate the whole attendance cycle. Enable employees and managers to review complicated timesheets faster, rectify as needed or approve them in bulk. In addition, approve timesheets immediately to send it to payroll for a final evaluation, enabling faster payment to employees and eliminating recurrent mistakes. 
  • Absence Management: Monitor employee leaves with an absence calendar and scheduling calendar. 
    • Absence Calendar: Manage employee absences by getting a quick overview of all absences, with the option to, drill down into specific categories to get more information. Setup a custom-made absence list, covering every detail from sick leaves to holidays. 
    • Scheduling Calendar: Access all of the leave requests and approve them quickly from the scheduling calendar. 
  • Pay and Charge Rate Manager: Monitor pay rates. Escalate operating margin while decreasing overhead. Set up customizable automatic charge and pay codes. 
  • Event Staff Management: Facilitate event staffing with customizable calendars and reports, simplifying staff coordination. 
    • Staffing Calendar: Ensure successful event staffing with customizable calendars and reports. View shifts scheduled for a single event and obtain an outline of all lined up and prior events. Also, form teams depending on requirements. Issue shift application alerts and handle shift planning. 
    • Shift Confirmation: Using mobile apps, accept shift requests and confirm employee coverage before a particular event. Delivers the confirmed shift notification to the schedule area of the manager’s interface once the employees approve it. 
    • Shift Requests: Send shift requests to the workforce when putting up shifts. The system uses predictive technology to preselect compatible employees for a given shift, based on requirements. 
    • Reminders and Reconfirmation: Send notifications to remind employees of upcoming events. Ask for attendance confirmation before any event by email, SMS, or push reminders. 
    • Reporting: Generate a position coverage report that provides insight into an event’s viability and position coverage by comparing original and expected pay package, time, and profit percentage. Run a revenue summary to access the complete list of the pay, margin and revenue generated by each employee per event. 
  • HR Data Management: Manage visa and qualification-related issues and send reminders before they expire. Monitor staff activities and resolve employee issues using accurate data. Help managers and team leaders alleviate their HR workloads by providing instant employee data with a free mobile application and searchable notes on employee profiles. Also, keep track of minute details like employee bank info and first-aid-related information. 
  • Subcontractor Management: Simultaneously add multiple shifts to subcontractors and then systematically send shift details. Conveniently distribute work plans and statements of work to subcontractors. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  It takes some time to load backup data. 
  •  Expensive to incorporate extra features. 
  •  The iOS app does not allow editing shifts. 
  •  The Check Call system can be inconsistent. 

Suite Support

The vendor’s support portal provides easy-to-follow instructions on how to use the product. It offers 24/7 support to the admins of paying clients.

mail_outlineEmail: [email protected]. Or, use live chat.
phonePhone: Authorized subscribers can access phone support by logging into the vendor website.
schoolTraining: Offers structured training materials, including e-learning courses, free videos, PDF files, guides and checklists. Short tutorials demonstrate how to complete specific tasks.
local_offerTickets: Not mentioned.
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