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#53

Worksuite is ranked #53 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Worksuite Pricing

Based on our most recent analysis, Worksuite pricing starts at $45 (Monthly).

Price
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Starting From
$45
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

Worksuite is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Worksuite:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Worksuite Benefits and Insights

Why use Worksuite?

Key differentiators & advantages of Worksuite

  • Streamline Communication: Communicate with applicants directly with text messages to improve progress through better accessibility. 
  • Ensure Flexibility: Process onboarding and payroll faster by customizing workflows according to unique internal policy and screening mechanisms. 
  • Enable End-To-End Automation: Provide fully automated services to streamline everything from payment to offboarding operations. 
  • Manage Real-Time Availability: Improve recruitment decision-making by using real-time broadcasting mechanisms. Instantly view which applicant is available and which applicant isn’t. 
  • Facilitate Creative Searches: Search for creatives based on location, talents, expertise and work history using sourcing tools. 
  • Centralize Employee Data: Merge payroll and other hiring information into a shared location and receive all personnel-related data directly from a single designated channel. 
  • Simplify Hiring: Assist in onboarding professionals by constructing tailor-made hiring pipelines. Keep track of all applicants at every step of the onboarding process and select the most suitable ones with an AI-based talent matching tool. 
  • Offer Payment Mobility: Onboard and pay freelancers from over 180 countries in a matter of minutes. 

Industry Expertise

Helps businesses of all sizes from multiple industries to hire, assign, onboard and pay freelancers.

Worksuite Reviews

Average customer reviews & user sentiment summary for Worksuite:

User satisfaction level icon: excellent

53 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Worksuite reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Scheduling Flexibility: Easily create and manage employee schedules with drag-and-drop functionality, accommodating shift swaps and time-off requests.
  • Labor Cost Control: Track labor costs in real-time, compare scheduled versus actual hours, and receive alerts for potential overtime to optimize staffing and prevent unnecessary expenses.
  • Compliance Assurance: Ensure adherence to labor laws and regulations with built-in compliance features, including break management and overtime calculations, minimizing compliance risks.
  • Employee Engagement: Empower employees with self-service options to view schedules, request time off, and swap shifts, fostering a sense of ownership and control over their work-life balance.
  • Communication Streamlining: Communicate schedule updates and important announcements directly to employees through the platform, keeping everyone informed and reducing miscommunication.

Cons

  • Limited Customization: Worksuite's scheduling features may not be flexible enough to accommodate the complex staffing needs of some businesses, especially those with variable shift patterns or unique labor regulations.
  • Mobile App Functionality: The mobile app has received some criticism for occasional glitches and a lack of certain features available on the desktop version, which can hinder on-the-go workforce management.
  • Integrations: While Worksuite offers integrations with some payroll and HR systems, it may not have a comprehensive selection compared to other workforce management solutions, potentially requiring manual data transfer for certain businesses.

Researcher's Summary:

Worksuite generally receives positive feedback, with users highlighting its scheduling and time tracking features as major strengths. The platform's ability to streamline employee scheduling, track work hours, and manage payroll efficiently is a significant draw for businesses. Users appreciate the intuitive interface and comprehensive reporting tools, which provide valuable insights into workforce productivity and labor costs. However, some users note that Worksuite's mobile app functionality could be improved, particularly in terms of its user interface and feature set. In comparison to competitors like Deputy and When I Work, Worksuite is often praised for its affordability and ease of use, making it a suitable choice for small and medium-sized businesses. While it may not offer the same level of advanced features as some of its pricier counterparts, Worksuite's core functionalities effectively address the essential workforce management needs of many organizations.

Overall, Worksuite appears to be a good fit for businesses seeking a user-friendly and cost-effective solution for managing their workforce. Its scheduling, time tracking, and payroll features are well-regarded, and its intuitive interface makes it accessible to users with varying levels of technical expertise. However, businesses with complex workforce management requirements or those that prioritize mobile app functionality may want to explore alternative options.

Key Features

  • Onboarding: Offer an automated and streamlined onboarding cycle for new hires. Leverage customized business logic, real-time analytics on onboarding and tailored templates for routing different approvals, personalized notifications, background screening, requested documentation and digitally signed paperwork. 
    • Custom Workflows: Streamline principal operational duties, like accessing multiple approvals, running background checks and sending notifications to particular applicants, allowing management to focus on essential issues. 
    • Rules and Business Logic: Handle repeatable business requirements to automate decision-making using sophisticated, custom-made rules and application logic. 
    • System of Record: Employ keyword boolean searchers to access the enormous talent database, including resumes, employee documents and notes, such as PDF files. 
    • Insights: Access data-driven insights related to every area of the onboarding process and make superior business decisions. 
  • Freelancer Management: Internally or publicly view groups and employee catalogs. Create employee groups and track employee profiles, productivity and hours spent. 
    • Group and Catalog: Organize and categorize employees according to their abilities, expertise and location. Create groups to connect coworkers. 
    • Profiles: Keep track of all activities, payments, document submission and interaction with a comprehensive worker profile tracking tool. 
    • Engagement Tracking: Get a detailed picture of which employee is working on what, right down to the particular project, in real time. 
    • Time Tracking: Keep track of milestones and budgets, construct SOWs, and manage talent matching by leveraging AI technology. 
  • Payments Automation: Cut down on hours spent by automating payroll processes for contractors and freelancers. Include employee emails, generate in-depth reports, track timesheets, store invoices and collect W-9/tax documents with an intuitive dashboard. 
    • Invoice Management: Monitor invoices systematically using a single dashboard. Oversee budgets, approvals, purchase orders and cost codes. 
    • Reports: Access detailed reports, leveraging a BI dashboard on freelancers’ spending segmented by sector, cost code and locality. Obtain all payment-related information by email or directly download them in XLSX and CSV formats. 
    • SOW and Services Procurement: Generate and handle sourcing events utilizing intuitive eRFx tools. Create and manage freelance contracts efficiently, leveraging an intuitive interface. 
  • Workforce Intelligence: Provide complete visibility of various metrics to control work and provide insight for better business planning. Connect data in a centralized place and provide data transparency via an intuitive analytic tool. Understand internal policies and essential laws better through real-time information. 
    • Compliance Reports: Leverage complete datasets to reduce business risk. Get a detailed perspective of onboarding activities and spot major compliance factors. Enhance contractor engagement and take account of corporate policies and applicable legislation. 
    • Budget and Financial Dashboards: Take advantage of key indicators like cost-per-hire and labor pay for more efficient business operation. Identify the most costly service categories, reasonable geographic regions or the best worker category for a particular project. Use valuable data to estimate budgets and assess tax exposure. 
    • Resourcing Metrics: Get a holistic picture of employees and workforce engagements with resourcing metrics. Highlight active requisitions based on service requirement, evaluate freelancer traits, like duration and diversity, and monitor project staffing imbalances. 
    • Time-Based Intelligence: Meet hiring goals with a comprehensive time-to-hire tracker. Discover requisition-related breakdowns with relevant analytics and variables. Compare real-time data to historical values seamlessly for better progress. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Search function is a little outdated. 
  •  Doesn’t provide a reminder functionality. 

Suite Support

mail_outlineEmail: Not mentioned.
phonePhone: Not mentioned.
schoolTraining: Request a live demo on the vendor’s website.
local_offerTickets: Not mentioned.
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