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#57

Workjam is ranked #57 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Support

The following support services are available for Workjam:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Workjam Benefits and Insights

Why use Workjam?

Key differentiators & advantages of Workjam

  • Streamline Scheduling and Shift Trading: Allow shift trading, shift changes and cancelation automatically based on various factors, like staff availability and collaboration with managers and employees. Allow employees to access self-service scheduling capabilities. 
  • Simplify Time and Attendance Tracking: Leverage intuitive time cards to enable employees to clock in easily using their device. Supplement existing time and attendance control independently or incorporate with payroll providers using a predefined attendance tool. Offer advanced capabilities to assimilate engagement tools and surveys to keep staff engaged and collect essential data points. 
  • Facilitate Real-Time Communication: Boost company-wide collaboration and transparency with streamlined team communication based on encryption and security requirements. Encourage employees to utilize comprehensive team communication tools to collaborate securely on tasks and schedules with colleagues while maintaining business data protection. 
  • Go Mobile: Provide access to employee schedules, training materials, documents and payslips anywhere. Staff can request leave, time off and shift tradings and collaborate with coworkers on the go. 
  • Ensure Compliance: Streamline employee scheduling and task management, thereby reducing labor costs. Implement real-time surveys and polls for better employee engagement. 

Industry Expertise

Serves businesses in retail, food service, health care, manufacturing, financial services, call centers, hospitality and more. Caters to industries of all sizes.

Workjam Reviews

Average customer reviews & user sentiment summary for Workjam:

User satisfaction level icon: good

5 reviews

72%

of users would recommend this product

Key Features

  • Task Management: Create, manage, optimize and automate tasks according to business requirements. Maximize operational steps and IT status. Assign and verify tasks to employees and submit reports for instant action. Associate task-related actions with the working framework and enable customized task allotment depending on employee need and workflow status. 
  • Micro-Training: Design useful lessons leveraging a comprehensive learning management tool to train employees. Post targeted training materials in video and written content and add ratings to encourage employee development. Use customized assessment quizzes and award digital badges after course completion to track employee performance. 
  • Rewards and Recognition: Help staff gain recognition with customized badges after tracking employee productivity using key performance indicators and metrics. Provide constant motivation and feedback. Record employee achievements with badges equipped with scheduling information that can identify employee potential for additional roles. 
  • Surveys and Polls: Ensure informed decision-making with valid data derived from internal assessments and surveys. Derive vital operational metrics and valuable insights on employee performance with polls. 
  • Shift Management: Manage staffing issues by simplifying front-end distribution and automating shift management. Schedule and handle voluntary and paid time off and address fluctuating workforce needs by providing auto-assigned programs based on employee availability, skills and experience. 
  • ExpressPay:  Develop succession plans for better employee retention and permit employees to take home a particular amount of their salary every day, thus reducing financial stress. Keep pace with staff attrition rates, engagement and attendance and manage employees’ financial insecurities paths for better business planning with a comprehensive Digital Workplace module. 
  • Document Sharing: Offer a centralized hub for essential documents and payslip sharing. Enable managers to perform functions efficiently by sharing critical files with a particular set of employees. Pull all information safely from the existing system with a single click and turn them into encrypted documents. Design customized document templates to generate field values automatically, giving staff access to business records and ensuring compliance. 
  • Social and Community: Encourage collaboration in real time on multiple topics, including specific tasks, schedules and general organization information. Allow employees to send direct messages and foster community building. 
  • Analytics: Access interactive reports and data-driven insights to get a profound snapshot of the workforce and operations. Identify and uncover operational gaps by generating in-depth reports on app usage, communication success, training completion, shift coverage and more. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Occasional login troubles. 
  •  Requesting time off can be difficult. 
  •  Accessing schedules and timecards can sometimes be challenging. 

Suite Support

mail_outlineEmail: Not mentioned.
phonePhone: Not mentioned.
schoolTraining: Access initial setup services on the vendor’s website.
local_offerTickets: Submit a ticket request on the vendor’s website.
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