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#43

SubItUp is ranked #43 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

SubItUp Pricing

Based on our most recent analysis, SubItUp pricing starts at $4.

Price
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Starting From
$4
Pricing Model
Still gathering data
Free Trial
Still gathering data

Training Resources

SubItUp is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SubItUp:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SubItUp Benefits and Insights

Why use SubItUp?

Key differentiators & advantages of SubItUp

  • Personalized Training: Choose from one-on-one or on-site face-to-face training session options to increase adoption. The vendor’s team can create workshops and educational sessions tailored to the company's needs. 
  • Optimize Time and Attendance: Streamline various workflows and processes involving time management and time-off requests. Automatically reconcile clock-ins and review flagged or missed entries detected by the system. 
  • Scalability: Its tiered pricing is suitable for businesses of all sizes. Provides SMBs with room to grow and enterprises lots of flexibility. 
  • Collect Staff Availability: Retrieves staff availability automatically, saving managers time and allowing them to manage, track, and view personnel availability in one place. 
  • Enhance Communication: Send messages to the team as a whole or individuals via SMS, email or the in-app system. Makes auto adjustments about trades or drops and notifies employees about the shift swaps or changes they need to accept or decline. 
  • Eliminate Scheduling Conflicts: Ensures employees aren't double-booked. Creates and modifies staff schedules for teams of any size. 

Industry Expertise

The vendor provides a suitable staff scheduling solution for teams of all sizes in industries such as higher education, sports centers, entertainment, healthcare, retail, franchisees, and hospitality.

SubItUp Reviews

Average customer reviews & user sentiment summary for SubItUp:

User satisfaction level icon: excellent

13 reviews

94%

of users would recommend this product

Key Features


  • Payroll Reconciliation: Compares what employees entered for their payable time against what was scheduled for them. Ensure accuracy of timesheets and payroll. 
  • Certification-Training Monitoring: Manages all certification and training through a single, integrated solution. 
  • Time and Attendance Management: Includes a built-in time clock that refers to created schedules. Employees can request time off while also ensuring that coverage for existing shifts is provided - all in an automated manner. 
  • Work-Study Management: Debit and credit the accounts of student workers. 
  • Support for Multiple Time Zone: Track, schedule and manage teams across time zones. 
  • Multiple Pay Rates: Simplifies paying employees multiple rates for different job titles, locations, or shifts. 
  • Automated Communication: Communicate with your team with ease. Send text and email messages and receive automated notifications through the message center. 
  • Contact Tracing: Enables contact tracing for COVID-19 across the workforce to prevent and mitigate potential outbreaks; easily understand who on a team is likely to come in contact with whom. Exports the data in CSV format, including contact information. 
  • Integrations: Integrates with existing admin and payroll processing systems, whether mainstream or custom-built, to make finance and HR teams' jobs easier. Supports integrations with ADP, Microsoft Dynamics GP, Ellucian Banner, QuickBooks, HelloCert, AssetWorks, Banyon Data, Paychex, and other third-party technologies, including event and task management tools. 
  • Budgeting-Reporting: Employees can review, forecast, and assess labor costs in real time by customizing reports. Analyses scheduling data to estimate labor expenditures and sets hourly limitations to ensure that businesses never go over budget. 
  • Single Sign-On: Allows single sign-on account setup. Offers guided, do-it-yourself account configuration with SSO implementation finalized by the vendor within a business day. Create, manage, update and delete accounts directly from the portal. 
  • Multiple Authentication: Enables secure, seamless multiple authentication through Shibboleth, CAS and LDAP. Can determine the authentication type on a per-person basis. 
  • TeleSchedule: Track up-to-date work schedules via phone call or text message, accessible without internet access. Employees can call their organization’s unique phone number from any landline, mobile phone or smartphone and enter their secret PIN to access their schedules and make changes. 
  • Event Scheduling: Manages all events in one place and provides complete event employee coverage, even if requirements alter at the last minute. Dismisses the need to modify employee scheduling for repeated occasions. 
  • Social Scheduling: Staff can add, drop, and swap shifts with each other according to qualifications. Changes are tracked and updated in the schedule. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Could be more user-friendly on the administrator end. Even with the provided tutorials, learning how to use it takes some time. 
  •  Previous schedules aren't visible. 
  •  Can’t customize the time employees receive notifications before their shift begins. 
  •  Mobile apps are complicated to use and don't support in-app notifications regarding shift drops and swaps. 
  •  Can be challenging to see the schedule at times. 
  •  Some customers report difficulties in trading shifts. 

Suite Support

mail_outlineEmail: [email protected].
phonePhone: +1 (617) 401-8733.
schoolTraining: The vendor offers courses on a variety of topics. There are several types of training available, including public and customer-specific. Access self-paced training in the admin learning center and documentation through the help site. Additionally, there is a community that offers further expertise and support.
local_offerTickets: Submit and view tickets by logging into the help site.

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