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#21

CradleMRx is ranked #21 in the Private Duty Home Care Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

CradleMRx Pricing

Based on our most recent analysis, CradleMRx pricing starts at $249 (Monthly).

Price
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Starting From
$249
Pricing Model
Monthly
Free Trial
No

Training Resources

CradleMRx is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CradleMRx:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CradleMRx Benefits and Insights

Why use CradleMRx?

Key differentiators & advantages of CradleMRx

  • Optimized Caregiver Management: Assign tasks to caregivers based on location, skillset and shift preferences. Streamline patient care with access to in-app medication profiles and care plans.
  • Improved Accuracy: Minimize errors by documenting visit details, medications administered and patient observations electronically at the point of care.
  • Enhanced Compliance: Ensure personal licenses are in order using automated alerts for expiring caregiver certifications. Communicate internally via HIPAA-compliant messaging to meet PHI regulations.
  • Faster Reimbursements: Save time by automating invoice generation and claims submissions. Minimize claims rejections with electronic data entry and authorization management.

Industry Expertise

CradleMRx is suited to healthcare professionals and registered nurses in private home care agencies and managed care organizations.

CradleMRx Reviews

Average customer reviews & user sentiment summary for CradleMRx:

User satisfaction level icon: good

14 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CradleMRx reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Greater Efficiency: Automated scheduling and task management, electronic point-of-care clinical data entry and flexible EVV technologies increase caregiver efficiency.
  • Better Care Delivery: Caregivers can access patient data, care plans and EMAR information remotely and log assigned tasks to improve accountability.
  • Optimized Cash Flow: Claims management features allow users to partner with clearinghouses, manage authorizations and minimize coding errors and rejections.

Cons

  • High Costs: Software implementation, licensing fees and customer support can be too expensive for smaller agencies.
  • Complicated Integration: EMR and EHR integration for legacy systems may require third-party assistance.
  • Steep Learning Curve: Caregivers and administrative staff will need training to avoid missteps in data input and task management.

Researcher's Summary:

CradleMRx is a comprehensive software suite designed to help home healthcare agencies optimize caregiver management, streamline data entry and automate processes. It helps users deliver care effectively with features like medication profiles and automated alerts for expiring caregiver certifications. Another perk is faster reimbursements through automated billing and claims management.

Users can access functionalities like secure messaging, clinician forms, OASIS authorization, claims management, billing and reporting tools. However, users found the user interface confusing and mandatory password changes potentially challenging.

Key Features

  • MRxMail: Communicate with patients and healthcare providers using secure, HIPAA-compliant messaging.
  • Medication Profiles: Access complete medication profiles in-app, including drug-to-drug interactions, from a database powered by DrugBank.
  • Clinician Forms: Utilize clinician forms for OASIS-C, SN, PT, OT, ST, MSW and HHA to streamline documentation.
  • Scheduling: Manage multi-disciplinary schedules in a single place. Schedule clinicians and caregivers based on specialties and patient requirements.
  • Reporting: Generate custom reports to analyze data and identify actionable insights to drive quality patient care and improve financial stability.
  • E-Signature: Collect patient signatures at the point of care. Require clinician signatures while providing care.
  • HHCAHPS Exports: Review approved CAHPS vendors and export data files for HHCAHPS surveys.
  • Customizable Access: Provide role-based access for individual staff members. Limit employees to on-premise operations or provide clinicians admittance from the field.
  • Visit Management: Add skilled visit notes with details and vital signs, manage care plans and assign tasks to clinicians.
  • OASIS Authorization: Auto-populate and validate relevant elements in the form using episode requirements, error correction and revalidation.
  • Authorization Management: Obtain treatment authorizations from insurance companies prior to care delivery to limit unpaid claims.
  • License Tracking: Monitor personnel licensure to track expiring credentials. Ensure clinicians are properly licensed to deliver care and meet state and federal requirements.
  • Billing Manager: Manage patient insurance eligibility, claims submissions and remittances in one module. Automate claim validation, EDI generation and electronic file batching.

Approach to Common Home Health Challenges

  • Claim Rejections: Ensure payer authorization prior to care delivery, use episode requirements to validate OASIS forms, and correct and revalidate claims using the billing manager.
  • Extensive Paperwork: Create and access centralized, digital records. Streamline documentation by exporting HHCAHPS and using clinician forms for OASIS-C and other forms.
  • Poor Compliance: Limit data breaches by setting up role-based user access and using HIPAA-compliant secure messaging.
  • Caregiver Retention: Schedule caregivers according to shift preference, specialty and skill set. Vet caregiver licenses and alert staff when certifications expire.

Cost of Ownership

Frequently asked questions regarding CradleMRx pricing include:

Q: What is the upfront cost of CradleMRx?
A: The pricing for CradleMRx is not publicly available. However, its cost to your agency will likely depend on industry-standard considerations like organization size, implementation cost, customization and functionality.

Limitations

At the time of this review, these are the limitations according to user feedback:

  • UX can be confusing.
  • Mandatory password-changing requirements.

Demo Resources

  • Live Chat Support: Communicate directly with customer support representatives during support hours.
  • Webinars: Train staff by participating in weekly webinars and in-house events.

FAQs

Frequently asked questions regarding CradleMRx include:

Q: What is the contact number for CradleMRx?
A: (713) 776-8510.

Q: What customer support does CradleMRx offer?
A: Users can access live chat support from Monday to Friday from 9 a.m. to 7 p.m. EST, or submit a support ticket outside of these hours.
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