Rosemark Reviews & Pricing

by Shoshana Technologies | Founded 1988, Ann Arbor, MI

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Overview Pricing Benefits Reviews Features

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What is Rosemark?

Industry Specialties: Serves all industries

Rosemark is a cloud-based solution designed for home care agencies to manage patient information, scheduling, billing, client retention and marketing. It streamlines operations through integrated telephony and scheduling while maximizing growth and efficiency. Businesses get access to professional caregivers and client web portals that improve visibility without compromising security.

The scheduling module matches caregiver skills with patients while offering mapping and caregiver exclusions. Its integrated billing and payroll suites are seamlessly connected with QuickBooks. Agencies can generate invoices directly from schedules and send shift orders to field staff via texts.

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User Sentiment

Based on 149 reviews:

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Product Screenshots and Videos

Rosemark Pricing

Based on our most recent analysis, Rosemark pricing starts at $10.

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Starting From: $10
Pricing Model: Still gathering data
Free Trial: Still gathering data

Training Resources

Rosemark is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Rosemark:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Rosemark Benefits and Insights

Why use Rosemark?

Key differentiators & advantages of Rosemark

Diversify Payors: Manage multiple payor contracts to achieve business growth. Use integrated billing modules for long-term care insurance, Medicaid, VA benefits and private payments. Organize accounts receivables through payor-specific billing.
Customize Care Plans: Personalize care plans for real-time and accurate assessments. Respond quickly to changed client conditions for preventing unnecessary hospitalizations. Use change-of-condition reporting metrics to provide valuable feedback to referrers, payers, customers and families.
Strengthen Communications: Allow caregivers to see tasks in advance, review schedules, accept shift offers and record completed tasks through the mobile app. Decrease absenteeism by issuing shift reminders while customizing shift orders to target qualified caregivers.
Streamline Information Flow: Design a seamless information flow while integrating with external reporting, billing and payroll modules. Access detailed operational data and statistics, including caregiver service hours, unscheduled shifts and missed shifts.
Stay Compliant: Protect sensitive patient information using built-in HIPAA compliance safeguards. Secure patient data and communications through data encryption, password protection and server security.

Industry Expertise

Rosemark provides EHR solutions to hospitals and home care agencies.

Rosemark Reviews

Average customer reviews & user sentiment summary for Rosemark:

149 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Rosemark reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly: The easy-to-use system streamlines electronic billing, scheduling and charting, noted 88% of reviewers who mentioned the product’s accessibility.
Integrations: Approximately 82% of users said that the product seamlessly integrates with external payroll and billing modules.
Customer Support: Nearly 84% of the reviewers mentioned that the system is backed by professional and friendly customer support while providing helpful online webinars and training videos.

Cons

Customizations: The product offers limited documentation personalization capabilities, noted 77% of users who talked about customizations.
Setup: Nearly 82% of reviewers said that the system is challenging to set up initially.
Mobile App: According to 80% of reviewers, the solution’s mobile application offers limited data auto-fill capabilities.

Researcher's Summary:

Rosemark is a comprehensive EMR application that streamlines patient and caregiver scheduling, electronic billing and charting for home care agencies. The affordable solution simplifies report customizations and patient documentation while integrating seamlessly with third-party billing and payroll modules. However, the system is challenging to set up initially, offers limited customization capabilities and has a cumbersome CSV creation process for payroll.

Key Features

Data Management: Organize and record calls by clients, office staff, caregivers, referral sources and more. Track day-to-day office activities in real time, including scheduling edits, interviews, personal interviews and personnel matters. Track different pay rates, travel time pay, overtime pay, mileage and reimbursable expenses by customizing payroll reports. Increase operational efficiency while freeing up time for marketing, selling and recruiting.
Marketing Metrics: Plan and measure lead generation, sales and outreach, revenue reports by salespeople and business introductions. Manage and monitor referrals to nurture, identify and deepen key business relationships. Capture data for detailed reports on company referrals, numbers and revenue generated.
Client Management: Use flexible scheduling tools to set up daily, weekly, biweekly and monthly calendars and scheduling patterns. Make prompt decisions with color-coded action tags in the scheduling view while working collaboratively on critical scheduling needs. Prioritize and fill urgent care requirements by viewing multiple scheduling scenarios.
EVV: Automate no-shows, shift verification and real-time shift details while boosting out-of-office communication. Enhance communication capabilities with voice mails and personal and broadcast messaging while recording activities through the mobile app. Let caregivers log in or out using any device with GPS capabilities allowing the office staff to monitor locations. Meet appropriate requirements and acts per state.
Recruitment and HR: Create new applicant files and receive new applicant alerts while configuring an automated employment application with job boards. Reward caregivers for important milestones like meeting goals and serving as brand ambassadors by providing superior service. Gauge caregiver performance in terms of no-shows, cancelled shifts and refusals.
Billing and Payroll: Integrate with Quickbooks to send invoices while speeding up billing and reimbursements. Track overtime pay, multiple pay rates, mileage, travel time and reimbursable expenses. Export third-party payroll data like CSV spreadsheets, files, ADP, PayChoice and more.
Reporting: Use a single dashboard to track multiple office location data while isolating data for in-depth analysis. Make internal changes while monitoring unpayable and unbillable shifts. Generate detailed data and statistics, including caregiver, service and unscheduled shift hours. Monitor KPIs, lost cases, referrers and associated revenue, turnover, staffing utilization, profitability, quality and compliance.