Teamwork Desk Reviews & Pricing

by Teamwork.com | Founded 2007, Cork, Ireland

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What is Teamwork Desk?

Industry Specialties: Serves all industries

Teamwork Desk is a Help Desk Software that helps teams streamline customer support operations. It offers a centralized platform for managing support tickets, tracking customer interactions, and automating workflows. The software is designed for businesses of all sizes, from startups to large enterprises, and is particularly well-suited for teams that prioritize collaboration and efficiency.

Teamwork Desk's key benefits include its user-friendly interface, customizable workflows, and robust reporting capabilities. It also offers integrations with popular third-party tools, such as CRM systems and project management software. Compared to similar products, Teamwork Desk is praised for its intuitive design, ease of use, and ability to scale with growing businesses.

Teamwork Desk's pricing is based on the number of agents and the level of support required. It offers a free plan for up to 5 agents, and paid plans starting from $29 per month per agent. The software is available on a monthly or annual subscription basis.

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User Sentiment

Based on 343 reviews:

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Teamwork Desk Pricing

Based on our most recent analysis, Teamwork Desk pricing starts at $10 (Monthly).

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Starting From: $10
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Teamwork Desk is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Teamwork Desk:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Teamwork Desk Benefits and Insights

Why use Teamwork Desk?

Key differentiators & advantages of Teamwork Desk

Clear Communication: Get everything required to resolve customer issues with confidence without worrying about logistics. Take time to focus on what matters: clients. Get advantage of features such as ticket management, automation, training wheels, priority tickets and more.
Guide Customers to Success:: Guide customers to the information they need, even when agents aren’t on duty. Empower clients with 24/7 self-service support through help docs and find solutions to questions without contacting the support team.
Faster Resolution: Resolve customer doubts quickly by managing tickets, organizing them by inbox, priority and type and ensuring they are in the right place. Merge tickets from the same client into one thread for more clarity and productivity.
Speed Up Support: Automate help desk workflows and give the team more time to be helpful and kind to customers. Assign tickets to appropriate agents, group tickets with smart inboxes and categorize them for quick access.

Industry Expertise

Teamwork Desk is a help desk software specifically designed for businesses that value collaboration and customer satisfaction. It's best suited for teams that need a centralized platform to manage customer inquiries, track support tickets, and provide seamless customer support. With features like automated workflows, knowledge base integration, and real-time reporting, Teamwork Desk empowers businesses to streamline their support operations, improve agent productivity, and enhance the overall customer experience.

Teamwork Desk Reviews

Average customer reviews & user sentiment summary for Teamwork Desk:

343 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Teamwork Desk reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Interface: Teamwork Desk's intuitive and user-friendly interface makes it easy for support teams to quickly navigate and resolve customer issues.
Robust Ticketing System: With customizable ticket fields, automatic ticket assignment, and priority levels, Teamwork Desk helps teams manage and track customer inquiries efficiently.
Integrated Knowledge Base: The built-in knowledge base allows teams to create and share self-service articles, empowering customers to find solutions independently.
Collaboration Tools: Teamwork Desk fosters collaboration among support agents with features like internal notes, shared inboxes, and real-time chat, ensuring seamless teamwork.
Customizable Workflows: The software's flexible workflows allow teams to automate repetitive tasks, such as ticket routing and notifications, streamlining support processes.

Cons

Limited Customization Options: Users have reported difficulty tailoring the software to their specific needs, limiting its functionality for certain workflows.
Complex User Interface: The platform's interface has been described as cluttered and overwhelming, making it challenging for users to navigate efficiently.
Slow Response Times: Users have experienced delays in loading screens and performing actions within the software, impacting productivity.
Insufficient Reporting Capabilities: The software lacks robust reporting features, making it difficult for users to generate comprehensive insights into their support operations.
Limited Third-Party Integrations: Teamwork Desk's limited integration options with other business tools can hinder seamless workflows and data sharing.

Researcher's Summary:

Teamwork Desk is a highly rated Help Desk Software solution that users praise for its ease of use, intuitive interface, and robust features. It's a favorite among small businesses due to its affordability and scalability. Users also appreciate its ability to integrate seamlessly with other Teamwork products, creating a cohesive workflow.

One of Teamwork Desk's key strengths is its ticketing system, which allows users to track and manage customer inquiries efficiently. It offers customizable fields, automated workflows, and reporting capabilities, providing a comprehensive view of customer interactions. Additionally, its knowledge base feature empowers teams to create and share self-help resources, reducing the burden on support agents.

Compared to competitors like Zendesk and Freshdesk, Teamwork Desk stands out with its user-friendly design and intuitive navigation. Its pricing is also more budget-friendly for startups and small businesses. However, some users have reported occasional glitches and limited customization options compared to more established solutions.

Overall, Teamwork Desk is an excellent choice for businesses seeking a user-friendly and affordable Help Desk Software solution. Its intuitive interface, robust ticketing system, and seamless integration with other Teamwork products make it an ideal fit for small businesses and teams looking to streamline their customer support operations.

Key Features

Measure Team Metrics: Keep an eye on team KPIs to know where customers are delighted and what areas need improvement. Measure an agent’s performance and keep customer satisfaction at priority by tracking real-time information.
Ticket Management: Track, organize and manage customer communication by converting emails into tickets. Assign tickets to the right agent for faster resolution and accountability. Update support requests with statuses such as active, solved or waiting on customers to offer more visibility. Add a priority level to tickets to communicate the urgency.
Collision Detection: Alert the team when another agent is replying or viewing the same ticket to avoid the chances of any communication mishaps.
Internal Notes: Add notes while discussing a ticket or context or flagging information that only the team can see.
Canned Responses: Reply to common queries with pre-populated responses and keep customer support consistent and quick.
Training Wheels: Build knowledge and confidence by empowering agents to learn and ensuring that customers continuously get high-quality responses.
Business Hours: Track agent response time by mapping the company’s business hours to the product. Get insight into how agents perform by reporting their response metrics during operating hours.
Integrations: Connect the help desk system with Teamwork to streamline workflow and reduce the time spent on repetitive tasks. Link it with Delighted to generate CSAT, NPS, CES and rating surveys and gather actionable feedback from customers.
Reporting and Analytics: Get instant customer feedback on their experiences with agents and make sure they are happy by sending automated surveys. Drill down to see how responsive, efficient and helpful agents are and how they can get better. Check key performance indicators such as handle time, first response time and the number of replies to resolve to understand valuable strategies.
Knowledgebase: Empower customers to get all the information they need without contacting an agent through help doc articles. Understand how customers are interacting with the content by viewing insights on top performing articles, average duration on site, answers found and more.