eDesk Reviews & Pricing

Key Features

• Alerts / Escalation
• API
• Auto responder
• Auto-Responders
• Automated language translation
• Automated Routing
• Call Center Management
• Call Routing
• Centralized dashboard for all customers
• Channel Management
• Client Portal
• Collision detection
• Configurable Workflow
• Contact Us widget for live chat
• Customer Database
• Customer History
• Customizable message templates
• Customizable Templates
• Email Management
• Email Templates
• External messages
• Feedback Management
• Folders
• Full order details
• Help Desk Management
• Inbox filters
• Inbox Management
• Integration of Facebook and Twitter profiles to your team inbox
• Integration to all leading shopping carts and ecommerce web platforms
• Integration to all the biggest marketplaces
• Interaction Tracking
• Internal notes
• Knowledge Base Management
• Labels
• Listings
• Live Chat
• Macros/Templated Responses
• Mobile app
• Multi-Channel Communication
• Multi-Channel Marketing
• Multi-Language
• Performance Metrics
• Prioritization
• Prioritized inbox
• Queue Management
• Real Time Reporting
• Real-Time Chat
• Remote Access/Control
• Reporting & Statistics
• Reporting/Analytics
• Response time reports
• Rules
• Rules-Based Workflow
• Security
• Self Service Portal
• Service Level Agreement (SLA) Management
• Smart tags
• Social Media Integration
• Support Ticket Management
• Support Ticket Tracking
• Surveys & Feedback
• Tagging
• Team performance reports
• Third Party Integrations
• Ticket heatmap
• Ticket Management
• Ticket queries
• Ticket volume reports
• Tracking shipping status
• Unlimited number of users
• User permissions
• Visual Analytics
• Voice Mail
• Workflow Configuration
• Workflow Management