DeskPRO Reviews & Pricing

Key Features

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• Access Controls/Permissions
• Active Directory Integration
• Activity Dashboard
• Activity Tracking
• Alerts / Escalation
• Alerts/Notifications
• API
• Application Management
• Appointment Management
• Approval Process Control
• Audit Management
• Auto-Responders
• Automated Routing
• Call Center Management
• Call Routing
• Canned Responses
• Cataloging/Categorization
• Categorization/Grouping
• Change Management
• Chat/Messaging
• Chatbot
• Client Portal
• Collaboration Tools
• Commenting/Notes
• Communication Management
• Configurable Workflow
• Contact Database
• Contact Management
• Content Library
• Content Management
• CRM
• Customer Database
• Customer History
• Customer Segmentation
• Customer Service Analytics
• Customizable Branding
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Dashboard
• Dashboard Creation
• Data Import/Export
• Decision Support
• Discussions / Forums
• Document Management
• Document Storage
• Drag & Drop
• Drag & Drop Editor
• Email Alerts
• Email Management
• Email Templates
• Employee Management
• Engagement Tracking
• Event Triggered Actions
• Feedback Management
• File Management
• File Sharing
• File Transfer
• Full Text Search
• Geotargeting
• Help Desk Management
• Inbox Management
• Incident Management
• Interaction Tracking
• Inventory Management
• IT Asset Management
• Knowledge Base Management
• Knowledge Management
• Live Chat
• Macros/Templated Responses
• Mobile Access
• Mobile Alerts
• Mobile Interface
• Monitoring
• Multi-Channel Communication
• Multi-Language
• Multiple User Accounts
• Network Monitoring
• Offline Form
• Online Forums
• Performance Management
• Performance Metrics
• Pre-built Templates
• Prioritization
• Proactive Chat
• Problem Management
• Project Management
• Queue Management
• Real Time Analytics
• Real Time Data
• Real Time Monitoring
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Real-time Consumer-facing Chat
• Real-time Updates
• Release Management
• Remote Access/Control
• Reporting & Statistics
• Reporting/Analytics
• Rich Text Editor
• Role-Based Permissions
• Rules-Based Workflow
• Search/Filter
• Self Service Portal
• Self-Learning
• SEO Management
• Service Level Agreement (SLA) Management
• Single Sign On
• SMS Messaging
• Social Media Integration
• SSL Security
• Support Ticket Management
• Support Ticket Tracking
• Surveys & Feedback
• Tagging
• Task Management
• Task Progress Tracking
• Template Management
• Templates
• Text Editing
• Third Party Integrations
• Ticket Management
• Transcripts/Chat History
• Transfers/Routing
• User Management
• Voice Mail
• Web Notifications
• Website Integration
• Website Visitor Tracking
• Widgets
• Wiki
• Workflow Configuration
• Workflow Management
• WYSIWYG Editor