BOSSDesk Reviews & Pricing

Key Features

• Access Controls/Permissions
• Active Directory Integration
• Activity Dashboard
• Activity Tracking
• Alerts / Escalation
• Alerts/Notifications
• API
• Approval Process Control
• Approval Workflow
• Asset Lifecycle Management
• Asset Tracking
• Assignment Management
• Audit Management
• Audit Trail
• Automated Routing
• Availability Management
• Barcode / Ticket Scanning
• Calendar Management
• Call Center Management
• Call Routing
• Change Management
• Change Planning
• Change Tracking
• Client Portal
• CMDB
• Collaboration Tools
• Commenting/Notes
• Communication Management
• Compliance Management
• Configurable Workflow
• Configuration Management
• Contact Management
• Contract/License Management
• Cost Tracking
• Customer Database
• Customer Support
• Customizable Branding
• Customizable Fields
• Customizable Forms
• Customizable Reports
• Customizable Templates
• Dashboard
• Dashboard Creation
• Data Import/Export
• Data Visualization
• Device Auto Discovery
• Document Storage
• Drag & Drop
• Email Management
• Email Templates
• Feedback Management
• Forms Management
• Full Text Search
• Help Desk Management
• Inbox Management
• Incident Management
• Interaction Tracking
• Inventory Management
• Inventory Tracking
• Issue Auditing
• Issue Management
• Issue Scheduling
• Issue Tracking
• IT Asset Management
• IT Asset Tracking
• Knowledge Base Management
• Knowledge Management
• License Management
• Macros/Templated Responses
• Maintenance Management
• Maintenance Scheduling
• Mobile Access
• Monitoring
• Multi-Channel Communication
• Network Monitoring
• Performance Metrics
• Prioritization
• Problem Management
• Procurement Management
• Project Management
• Real Time Notifications
• Real Time Reporting
• Real-time Updates
• Remote Access/Control
• Reporting & Statistics
• Reporting/Analytics
• Request Assignment
• Requisition Management
• Role-Based Permissions
• Rules-Based Workflow
• Scheduled / Automated Reports
• Self Service Portal
• Service Catalog
• Service Level Agreement (SLA) Management
• Single Sign On
• SMS Messaging
• Supplier Management
• Support Ticket Management
• Support Ticket Tracking
• Surveys & Feedback
• Task Management
• Task Progress Tracking
• Template Management
• Third Party Integrations
• Ticket Management
• User Management
• Widgets
• Workflow Configuration
• Workflow Management