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#47

Symplr is ranked #47 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Symplr Pricing

Based on our most recent analysis, Symplr pricing starts at $6,500 (Annually).

Price
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Starting From
$6,500
Pricing Model
Annually
Free Trial
Still gathering data

Training Resources

Symplr is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Symplr:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Symplr Benefits and Insights

Why use Symplr?

Key differentiators & advantages of Symplr

  • Maintain Compliance: Access and provide up-to-date compliance standards to keep employees informed of ever-changing regulations. Achieve compliance obligations via a comprehensive catalog of health care regulations and rules. 
  • Increase Efficiency: Save employees’ effort and time by reducing data duplication. Increase productivity with automated programs, enabling integration. 
  • Control Costs: Improve price regulation with operational analytics and recommendations to make well-informed decisions. 
  • Engage Staff: Enhance staff retention with sorted reports and updated schedules. Merge with other platforms to make workforce management more collaborative. 
  • Assist Patients: Foster patient trust by promoting human-centered health services and improving patient care quality. 
  • Go Mobile: Access self-scheduling, open shift management and shift trading services on the go from all devices. 

Industry Expertise

Serves organizations involved in the health care sector to manage patients and employees. Caters to any size company.

Symplr Reviews

Average customer reviews & user sentiment summary for Symplr:

User satisfaction level icon: good

20 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Symplr reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Centralized Platform: Symplr offers a centralized platform for managing various HR functions, including scheduling, time and attendance, and payroll. This can help to streamline processes and improve efficiency.
  • Compliance: The platform helps organizations comply with labor laws and regulations, such as the Affordable Care Act (ACA). This can help to reduce the risk of penalties and fines.
  • Cost Savings: By automating HR processes, Symplr can help organizations save money on labor costs. For example, the platform can help to reduce overtime costs by ensuring that employees are scheduled for the correct number of hours.
  • Improved Employee Satisfaction: Symplr can help to improve employee satisfaction by providing employees with self-service tools to manage their schedules and time off requests. This can help to reduce the workload on HR staff and free up their time to focus on other tasks.

Cons

  • Scheduling Issues: Users report problems with creating schedules that accommodate staff availability and preferences, leading to frustration and potential understaffing.
  • Time and Attendance Tracking: The system's time and attendance tracking features have been described as cumbersome and inaccurate, causing payroll discrepancies and compliance issues.
  • Reporting and Analytics: Users express dissatisfaction with the reporting and analytics capabilities, finding them to be limited and lacking in customization options, hindering data-driven decision-making.
  • User Interface and Experience: The platform's user interface is often criticized for being outdated and difficult to navigate, leading to a steep learning curve and reduced user adoption.
  • Customer Support: Some users report challenges in receiving timely and effective support from Symplr, resulting in prolonged issue resolution times and increased frustration.

Researcher's Summary:

Workforce management can be a real headache, but is Symplr the aspirin you need? Let's simplify things by taking a look at what users have to say.

Symplr receives praise for its ability to streamline credentialing processes, saving healthcare facilities valuable time and resources. Users appreciate the automation of tasks like license verification and background checks, which reduces manual effort and minimizes errors. The platform's centralized database and document management system also receive positive feedback, as they provide easy access to important information and improve overall organization. However, some users find the interface to be clunky and outdated, leading to a steeper learning curve. Additionally, the system's reporting capabilities are considered to be somewhat limited compared to competitors like IntelliCentrics. Despite these drawbacks, Symplr's strengths lie in its comprehensive features and ability to simplify complex credentialing workflows.

Symplr appears to be best suited for medium to large healthcare organizations with intricate credentialing needs. Its robust functionality and automation capabilities can significantly benefit facilities dealing with a high volume of providers and complex compliance requirements. Smaller practices with simpler workflows might find the system's extensive features to be overkill and may prefer a more streamlined solution.

Key Features

  • Spend Management: Handle business spending efficiently for better strategic decisions. 
  • Value Management: Pull together all documentation, security, compliance, recall, expenditures, value benchmarking and contract data to analyze capital investments, medical supplies and outsourcing. 
  • Spend Analytics: Reconcile strategic and medical goals with the practicalities of capital planning, budgeting and permissions. Compile data to facilitate informed decisions throughout the entire buying chain. 
  • Provider Evidence: Access clinical, managerial and budgetary information to identify the most effective health care products available. 
  • Workforce Management: Regulate labor costs, boost productivity, raise employee retention and improve health outcomes with a statistics-driven staffing tool. 
  • Talent Management: Encourage employee productivity and learning with development programs and performance appraisals using a data-driven talent management approach. 
  • Contract Management: Consolidate all contracts into one location, systematize business processes and streamline contract administration activities. Review insights to handle contract assets efficiently with a health-care-specific contract management framework. 
  • Access Management: Simplify vendor credentials assessment and visitor information to streamline workforce management. 
  • Vendor Credentialing: Ensure vendors comply with policies and standards. Help teams handle relationships, limit risk and adhere to changing requirements. 
  • Visitor Management: Check in visitors, customize functionalities and manage built-in preventative measures. Verify visitors using personal IDs, prior visitor inquiries or manual enrollment. 
  • Compliance, Quality and Safety: Provide full compliance support, quality management and information security. 
  • Compliance: Determine, analyze and manage financial and operational vulnerabilities across an entire health system. Generate meaningful statistics and reports to mitigate the threat of non-compliance via a cloud-based compliance solution. 
  • Quality: Leverage automated OPPE/FPPE performance data to facilitate education and advancement. Use quality monitoring and evaluation tools for staff improvement goals while keeping a tight grip on the quality metrics related to claims reimbursement. 
  • Safety: Automatically record activities and incidents, analyze metrics and assess safety measures. Encourage participation in safety activities to create a streamlined, transparent reporting atmosphere. 
  • Data Management: Deliver, store and monitor valuable data to enhance workflows. 
  • Provider Credentialing: Accelerate turnaround periods, improve data security and enhance workflows for clinician management. 
  • Payer Data: Leverage the Payer tool to incorporate relevant data into health care plans and services. Insurance payers can verify provider claims and credentials while ensuring contract obligations are met. 
  • Provider Directory: Enhance data management to generate digitized health records, streamline revenue cycles, increase network expansion and improve medical professional and patient scheduling processes. 
  • CVO Services: Get personalized support from a team of specialists. Outsource primary source inspection, state licensure filings and payer registration requirements gathering to reduce application response times and costs. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Not enough training materials on the vendor's site for App Central or Apple customers. 
  •  Upgrading the software can be difficult. 

Suite Support

mail_outlineEmail: [email protected].
phonePhone: (866) 373-9725, ext. 1.
schoolTraining: This information is not available.
local_offerTickets: This information is not available.
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