Monet WFM Reviews & Pricing

Key Features

• Forecasting:  Generate predictions of what call volume and average call times will be to inform how many agents will need to be available to answer the phones, helping to improve scheduling processes and the overall customer experience. 
• Scheduling:  Create schedules automatically based on factors such as forecasted call volume, employee availability, budget and more. 
• Insights:  Leverage real-time analytics to compare forecasted activity against actual activity to gain valuable insights that can inform future forecasting. 
• Exception Calendar:  Integrate the built-in calendar with scheduling workflows, allowing managers to see which employees are available to work and which aren’t. This calendar can display exceptions such as time off or one-time events like trainings that interfere with an agent’s ability to answer calls. 
• Shift Management:  View daily schedules to assess shortages or overscheduling, then adjust the schedule with the drag-and-drop interface and send real-time alerts to employees informing them of changes. 
• Self Service Portal:  Allow supervisors to make changes to schedules, process employee requests and manage alerts. Employees can access schedules, request time off and even swap schedules with other employees. This feature also facilitates in-app communication between supervisors and employees. 

Limitations

•  Interface feels outdated 
•  Few tasks are completed automatically 

Suite Support