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#76

Indeavor is ranked #76 in the Call Center Workforce Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Indeavor Benefits and Insights

Why use Indeavor?

Key differentiators & advantages of Indeavor

  • Centralize Schedules: Stores scheduling, time-off and shift-related information in a centralized platform that staff can access anywhere from any location. 
  • Match Labor With Demands: Improves schedule-making processes by using various real-time industry standards. Configure one-off and repeatable scheduling patterns with a sophisticated scheduling tool. 
  • Ensure Consistent Compliance: Keep every shift scheduling requirement safe with a comprehensive solution that discards the perils of maintaining spreadsheet templates and paper documents. 
  • Go Mobile: Employees and managers can track schedules, leave requests and sudden shift changes at any time, from anywhere. Provide the entire workforce with real-time mobile notifications related to schedule requirements. 
  • Create Enforced Quota Rules: Efficiently handle peak times with the flexibility to adjust workplace constraints, avoiding unneeded overtime or time off. Configure employee preferences based on preset intervals, timeframes, income and seniority to monitor carryover time. 

Industry Expertise

Serves mid-to large-scale businesses, particularly manufacturing, food processing, energy and utilities, oil and gas, and public organizations.

Key Features

  • Scheduling: Spend less time on schedule preparation through a robust schedule automation tool that includes shift trading and adheres to work patterns. Edit and adjust complete schedules quickly even while incorporating complicated rules like hierarchy, seniority, upgrading, accommodation and more. Update schedules automatically according to changing staffing needs and pre-defined norms. 
  • Qualification Management: Align employees’ qualifications with job roles. Managers can fill scheduling gaps by assessing employees’ skills. Track staff qualification with fully automated renewal notifications that include variables like “expirations” and “date last worked.” 
  • Absence Management: Automate leave management processes with a comprehensive absence management tool. Encourage employees to submit manual leave requests with a mobile-friendly interface. 
  • Mobile Engagement: Manage real-time schedules, schedule gaps, employee documents, job postings and vacation planning by leveraging a mobile-friendly dashboard. 
  • Smart Backfill: Enable frontline managers to fill vacancies seamlessly via an efficient backfill module. Ensure employee calendar consistency by automating the call process while the backfill tool maintains an audit trail. 
  • Fatigue Management: Offer comprehensive and streamlined personal fatigue management for employees. Follow the Nuclear Regulatory Commission’s (NRC) regulations to standardize annual reporting processes. Eliminate unnecessary employee overtime to promote a healthier workforce. 
  • Annual Vacation Planning: Build tailored vacation planning modules to efficiently help employees with time-off requests and distribute vacation approvals. Ensure transparent leave balance and PTO absences using a centralized platform. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Requires multiple steps while setting employee schedules. 
  •  Doesn’t offer any manuals to resolve issues related to the product. 

Suite Support

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