InnRoad Reviews & Pricing

by InnRoad | Founded 2007, New York, NY

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What is InnRoad?

Industry Specialties: Serves all industries

innRoad is a cloud-based property management system that is designed to meet hospitality industry requirements. It lets users create and manage reservations through mobile devices. It helps prioritize and assign housekeeping tasks to staff members based on guest arrival time. It empowers users to connect with leading online travel agents to sync rates and mitigate overbooking risks. Some of its modules include detailed reporting, multi-currency capabilities, surge alerts and more.

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User Sentiment

Based on 417 reviews:

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InnRoad Pricing

Based on our most recent analysis, InnRoad pricing starts at $150 (Monthly).

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Starting From: $150
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

InnRoad is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for InnRoad:

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Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

InnRoad Benefits and Insights

Why use InnRoad?

Key differentiators & advantages of InnRoad

Streamlined Operations: InnRoad simplifies complex hotel management tasks, allowing staff to focus on delivering exceptional guest experiences rather than getting bogged down in administrative duties.
Increased Revenue: By optimizing room rates and availability across multiple channels, InnRoad helps hotels maximize their earning potential without risking overbookings.
Real-Time Data Access: InnRoad provides instant access to critical data, enabling hotel managers to make informed decisions quickly, based on the latest information.
Enhanced Guest Satisfaction: With features that streamline the check-in process and personalize guest interactions, InnRoad plays a crucial role in improving overall guest satisfaction and loyalty.
Cost Efficiency: By automating routine tasks and optimizing resource allocation, InnRoad helps reduce operational costs, contributing to a healthier bottom line for hotels.
Centralized Control: InnRoad's centralized platform allows for the management of multiple properties from a single dashboard, making it easier for hotel groups to maintain consistency and quality across locations.
Improved Online Presence: Through seamless integration with online travel agencies and booking platforms, InnRoad enhances a hotel's visibility and attractiveness to potential guests.
Customizable Reports: InnRoad offers a wide range of customizable reporting tools, giving hotels the insights they need to track performance and identify areas for improvement.
Scalability: Whether managing a small boutique hotel or a large resort, InnRoad's flexible system scales to meet the needs of any size property, supporting growth without the need for significant additional investment.
Compliance and Security: InnRoad ensures that hotels comply with industry regulations and standards, while also providing robust security measures to protect sensitive guest and operational data.
24/7 Support: InnRoad offers round-the-clock customer support, ensuring that any issues can be quickly addressed, minimizing downtime and disruption to hotel operations.
Integration Capabilities: With the ability to integrate with a wide range of third-party systems and services, InnRoad allows hotels to create a tech ecosystem that meets their unique needs.
Mobile Accessibility: InnRoad's mobile-friendly design ensures that hotel managers and staff can access the system on the go, providing flexibility and ensuring they can respond to needs in real-time.
Environmental Sustainability: By promoting paperless operations and more efficient resource management, InnRoad supports hotels in their efforts to reduce their environmental footprint.

Industry Expertise

InnRoad is a specialized software solution tailored for the hospitality industry, particularly beneficial for independent hotels, boutique properties, and hotel groups seeking a unified platform to streamline their operations. Its industry expertise lies in offering a comprehensive suite of tools designed to manage reservations, guest interactions, property services, and back-office processes efficiently. InnRoad is best suited for hoteliers aiming to enhance guest experiences, optimize revenue management, and gain insights into their operations through advanced reporting and analytics.

InnRoad Reviews

Average customer reviews & user sentiment summary for InnRoad:

417 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of InnRoad reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: InnRoad offers a comprehensive suite of tools that can be used to manage all aspects of a hotel's operations, from reservations and housekeeping to accounting and reporting. This can help to save time and improve efficiency.
Improved Guest Experience: The platform includes features that can help hotels to provide a better guest experience, such as online booking, mobile check-in, and guest messaging. This can lead to increased guest satisfaction and loyalty.
Increased Revenue: InnRoad can help hotels to increase revenue by providing tools for managing rates and inventory, as well as by offering integrations with online travel agencies (OTAs). This can help hotels to attract more guests and generate more bookings.

Cons

Limited Functionality: InnRoad may not be suitable for larger hotels or those with complex needs due to its limitations in features and integrations.
Usability Challenges: Users have reported that the software can be difficult to navigate and use, with a steep learning curve and a lack of intuitive design.
Customer Support Issues: Some users have expressed dissatisfaction with the level of customer support provided by InnRoad, citing slow response times and unhelpful support staff.

Researcher's Summary:

InnRoad has garnered a mixed bag of feedback from its users over the past year. Some hoteliers sing its praises for its user-friendly interface and its ability to streamline hotel management tasks, leading to improved efficiency. On the flip side, others point out its hefty price tag and the absence of certain features as drawbacks. A recurring theme in positive reviews is the software's comprehensive reservation system, which seamlessly integrates with a hotel's website and automates connections with third-party booking platforms, minimizing the risk of overbooking or double-booking. Users also appreciate the ability to create packages and bundles with varying rate structures, catering to different guest preferences. However, some users find the interface, which relies heavily on small icons with minimal text, to have a steep learning curve initially. Despite this, the overall consensus is that InnRoad is a reliable and robust software solution for hotels seeking to enhance their operational efficiency. It's particularly well-suited for establishments that handle a high volume of bookings and require a system that can automate tasks and reduce manual errors.

Key Features

Property Management: Manage reservations and update inventory and rates from a single location. Coordinate housekeeping tasks by prioritizing and assigning duties to staff.
Guest Handling: Ensure an effortless booking experience with quick booking confirmations, multi-room and group reservations and a mobile-friendly application. Attract more direct bookings by guaranteeing the best rates on the website. Enhance guest stays by upscaling services and products.
Booking Channel: Connect with top-rated OTA’s like Expedia, Airbnb, Tripadvisor and Booking.com and manage them efficiently by customizing rates and dates from a single place to prevent overbooking. Sync all bookings automatically.
Revenue Management: Customize occupancy and revenue goals and access real-time predictive analytics. Monitor daily, weekly and monthly goals and compare them with previous years’ performances.
Surge Alerts: Prevent double occupancy and overbooking and ensure maximum revenue by leveraging surge alerts. Update rates and inventory for dates during maximum occupancy.
Secure Payments: It is PCI-DSS and GDPR compliant with end-to-end encryption and helps process credit card payments safely. With negotiated processing charges and a centralized payment dashboard, manage expenses, chargebacks and deposits.
Analytics: Generate reports such as net sales, room forecasting and daily flash using its reporting capabilities. Track highest performing booking channels. The demand management feature aids in analyzing performances and tracking the average daily rate (ADR).