InnGenius Reviews & Pricing

by InnGenius | Founded 2014 Houston, TX

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Overview Pricing Benefits Reviews Features

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What is InnGenius?

Industry Specialties: Serves all industries

InnGenius is a comprehensive software solution designed to streamline hotel management tasks, making it an ideal choice for small to mid-sized hotels, boutique inns, and bed-and-breakfast establishments. The software excels in automating reservations, managing guest check-ins and check-outs, and handling billing and invoicing, which significantly reduces administrative burdens. Users appreciate its intuitive interface and robust reporting capabilities, which provide valuable insights into operational performance.

InnGenius stands out for its ability to integrate seamlessly with various third-party applications, enhancing its functionality and flexibility. The software's cloud-based nature ensures that it is accessible from anywhere, offering real-time updates and data synchronization. This feature is particularly beneficial for properties with multiple locations or remote management needs.

Pricing for InnGenius typically falls within a moderate range, often based on the number of rooms or units managed, with options for monthly or annual payment plans. Compared to similar products, users frequently highlight its user-friendly design and reliable customer support as significant advantages. Overall, InnGenius provides a balanced mix of efficiency, ease of use, and affordability, making it a valuable tool for modern hotel management.

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User Sentiment

Based on 68 reviews:

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InnGenius Pricing

Based on our most recent analysis, InnGenius pricing starts at $60 (Monthly).

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Starting From: $59.90
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

InnGenius is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for InnGenius:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

InnGenius Benefits and Insights

Why use InnGenius?

Key differentiators & advantages of InnGenius

Increased Efficiency: Automates routine tasks such as check-ins, check-outs, and room assignments, freeing up staff to focus on guest services.
Enhanced Guest Experience: Provides personalized guest profiles and preferences, ensuring a tailored experience for repeat visitors.
Real-Time Data Access: Offers instant access to occupancy rates, revenue reports, and other critical metrics, enabling informed decision-making.
Seamless Integration: Integrates with various third-party systems like POS, accounting software, and booking engines, ensuring a cohesive operational flow.
Revenue Management: Utilizes dynamic pricing strategies to optimize room rates based on demand, maximizing revenue potential.
Improved Communication: Facilitates internal communication through a centralized platform, reducing misunderstandings and operational delays.
Cost Savings: Reduces the need for manual data entry and paper-based processes, cutting down on administrative costs.
Enhanced Security: Implements robust data protection measures, safeguarding sensitive guest information and complying with industry regulations.
Scalability: Adapts to the needs of both small boutique hotels and large chains, offering flexible solutions that grow with your business.
Comprehensive Reporting: Generates detailed reports on various aspects of hotel operations, aiding in strategic planning and performance analysis.
Guest Self-Service: Allows guests to manage their bookings, check-in, and check-out through a user-friendly portal, enhancing convenience.
Inventory Management: Tracks room availability and maintenance schedules, ensuring optimal room utilization and guest satisfaction.
Marketing Automation: Supports targeted marketing campaigns by analyzing guest data and preferences, boosting engagement and loyalty.
24/7 Support: Provides round-the-clock customer support, ensuring any issues are promptly addressed to minimize downtime.
Customizable Workflows: Offers the ability to tailor workflows to match specific operational needs, enhancing overall productivity.

Industry Expertise

InnGenius is a specialized software solution tailored for the hospitality industry, particularly benefiting small to medium-sized hotels, motels, and bed & breakfast establishments. Its industry expertise lies in providing a comprehensive suite of tools designed to streamline operations, enhance guest experiences, and optimize revenue management. InnGenius is best suited for hospitality business owners and managers seeking an all-in-one platform to manage reservations, guest communications, housekeeping, and more, with a focus on improving operational efficiency and guest satisfaction.

InnGenius Reviews

Average customer reviews & user sentiment summary for InnGenius:

68 reviews

98%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of InnGenius reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Operations: Users praise InnGenius for simplifying complex tasks like managing bookings, guest check-in/out, and housekeeping, ultimately saving time and boosting staff efficiency.
Improved Guest Experience: Many users highlight the software's ability to personalize guest interactions, leading to better communication and higher satisfaction levels. Features like automated messaging and preference tracking contribute to this positive feedback.
Real-time Data Insights: InnGenius provides users with up-to-date data on hotel performance, allowing for better decision-making. Users appreciate the readily available insights into occupancy rates, revenue streams, and guest preferences.

Cons

Limited Integrations: InnGenius users frequently express frustration over the platform's limited third-party integrations, particularly with popular property management systems (PMS). This lack of connectivity necessitates manual data entry, leading to operational inefficiencies.
Reporting Functionality: Many users find the reporting features in InnGenius to be cumbersome and inflexible. Generating specific reports or customizing data views can be challenging, hindering their ability to gain actionable insights from their hotel data.
Mobile App Usability: The InnGenius mobile app has received criticism for its user interface and limited functionality. Users report difficulties navigating the app and accessing essential features, impacting their ability to manage operations remotely.

Researcher's Summary:

Is InnGenius the "inn-ovation" the hospitality industry has been waiting for?

Users praise InnGenius for its user-friendly interface and comprehensive features, making it a breeze to manage bookings, guests, and reporting. They particularly appreciate its intuitive design, which allows for easy customization to suit the specific needs of their properties. The affordability of InnGenius, with its transparent monthly subscription fee, is another major draw for users. However, some users have pointed out that while InnGenius excels in core functionalities, it may lack the depth of features found in more specialized, albeit pricier, competitors like HotelKey. For instance, HotelKey offers advanced features like automated STR integration and robust mobile applications for guest services, which some users find essential for a more streamlined and guest-centric experience.

Overall, InnGenius proves to be a valuable tool for hotels and properties of all sizes seeking a reliable and user-friendly solution to manage their day-to-day operations without breaking the bank. However, larger establishments with more complex needs and a focus on advanced guest-facing technology might find InnGenius's feature set somewhat limiting and may need to consider alternatives like HotelKey.

Key Features

Front Desk Management: View the monthly and weekly summary of properties. Manage and track check-in, check-outs and room changes from a single screen. Find everything about a guest, including folio, room number, reservations and history, with a robust search engine. Allocate inventory, block rooms, customize extra charges and taxes and send automated reminders and emails.
Calendar and Dashboard: Manage rate and data plans, with an intuitive dashboard. Track arrivals and departures and a tape chart to find all the data with a single click. With fast ID emulating scanners import guest data quickly.
Housekeeping: Maintain current housekeeping status with color-coded screens and change housekeeping statuses all at once. Assign staff and create instant reports.
Point Of Sale: Allow guests to pay instantly for add-on services like access to the bar and restaurant. Create different products and pricing for various places.
Booking Engine: Integrate with the PMS system, receive instant confirmation, increase bookings and generate more revenue. Compliant with multiple languages and currency support and PCI-DSS compliant.
Channel Management and Distribution: Track bookings to use yield management, send automated emails to distribute room inventory and control online channels.
Analytics: Evaluate sales performance, guest reports and auditing reports.Track inventory transaction details, cashier reports, add-on reports are a few modules to look at.