Cloudbeds Reviews & Pricing

by Cloudbeds | Founded 2012, San Diego, CA

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Overview Pricing Benefits Reviews Features

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What is Cloudbeds?

Industry Specialties: Serves all industries

Cloudbeds is a cloud-based property management solution designed to help hoteliers save time and increase revenue and customer satisfaction. It enables users to handle the entire property from an easy-to-use interface. It provides a robust channel manager to manage bookings seamlessly.

It offers a pricing intelligence engine to automate rate management strategies across different channels, saving time and driving profits. Its dashboard provides a bird’s eye view of properties across various locations and helps maximize occupancy and revenue using real-time data.

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User Sentiment

Based on 446 reviews:

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Cloudbeds Pricing

Based on our most recent analysis, Cloudbeds pricing starts at $100 (Monthly).

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Starting From: $100
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Cloudbeds is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Cloudbeds:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Cloudbeds Benefits and Insights

Why use Cloudbeds?

Key differentiators & advantages of Cloudbeds

Avoid Double Bookings: Reduce human error by automatically syncing the booking engine and OTA channels. Manage reservations and front office operations via the smart calendar.
Reach More Travelers: Offers more than 300 built-in connections to popular distribution sites. Manage inventory, pricing plan and availability across every channel from a centralized dashboard.
Minimize Costs: Avoid paying commissions to OTAs and drive traffic directly from website and social media pages to the native booking engine. Automatically adjust prices based on custom strategies using the built-in rate checker.
Streamline Team Management: Provide access to team members according to user roles, and issue and track work orders. Members can access their portals from any device and location.
Identify Opportunities: Record finances, assess business health and track performances in the short and long run. Offers a variety of report templates and helps automatically generate periodic reports based on rules.

Industry Expertise

Serves hotels, bed and breakfast, motels, and vacation rentals.

Cloudbeds Reviews

Average customer reviews & user sentiment summary for Cloudbeds:

446 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Cloudbeds reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized System: Cloudbeds allows users to manage reservations, guest communications, housekeeping, and reporting all within one platform, eliminating the need for multiple software solutions.
Channel Management: The platform simplifies the management of room availability across various booking channels, including online travel agencies and the hotel's website, reducing the risk of overbooking and streamlining the reservation process.
Automation: Cloudbeds automates tasks such as guest communications, payment processing, and report generation, saving time and reducing the potential for human error.
Guest Engagement: Features like automated messaging and a guest portal enhance communication with guests, improving the overall guest experience.
Scalability: Cloudbeds is suitable for properties of all sizes, from small bed and breakfasts to large hotel chains, making it a flexible solution for businesses with growth aspirations.

Cons

Limited Customization: Cloudbeds' user interface can be challenging to customize to specific hotel workflows, leading to inefficiencies and workarounds. For instance, tailoring reports or modifying reservation displays might require technical expertise or additional development.
Learning Curve: The platform's extensive features and functionalities can present a steep learning curve for new users, potentially requiring significant training and onboarding time for hotel staff to become proficient.
Integrations: While Cloudbeds offers various integrations, some users report limitations or challenges with specific third-party tools, potentially impacting data synchronization or workflow automation.
Customer Support: Response times and resolution effectiveness can vary, leading to potential delays in addressing critical issues or obtaining necessary assistance.

Researcher's Summary:

Has your hotel's software gone up in smoke? If so, Cloudbeds might be the answer to your prayers. Cloudbeds is a hotel management software that has been making waves in the hospitality industry, but what are users saying about it?

Cloudbeds receives high praise for its user-friendly interface and intuitive design, making it a breeze for hotel staff to navigate and manage daily operations. The software's comprehensive suite of features, including reservation management, channel management, and guest engagement tools, eliminates the need for multiple disjointed systems. Users particularly appreciate the channel manager's ability to seamlessly connect with over 300 distribution channels, streamlining the booking process and maximizing occupancy rates. Cloudbeds' pricing structure, based on the number of rooms, is lauded for its affordability and scalability, making it accessible to hotels of all sizes. However, some users have noted occasional glitches and a desire for more advanced reporting features.

Cloudbeds distinguishes itself from competitors by offering an all-in-one solution that caters to various property types, from small bed and breakfasts to large hotel chains. Its robust functionality, combined with its ease of use and affordability, makes it a compelling choice for hoteliers seeking to optimize operations and enhance guest satisfaction. Cloudbeds is particularly well-suited for independent hotels and boutique properties looking for a comprehensive and cost-effective solution to manage their operations. Its scalability ensures that it can grow alongside a hotel's evolving needs, making it a valuable long-term investment.

Key Features

Occupancy Manager: Track reservations with an intuitive booking engine. Sync data from OTAs and other tools to prevent overbooking and ensure maximum occupancy.
Bookings: Enable customers to make direct bookings without extra charges. With multiple languages and currencies, guests can make reservations from anywhere.
Property Overview: Manage properties, track check-ins and check-outs and get reservation overviews. Communicate with staff and customize roles using a powerful and user-friendly interface. Its reporting and analytics module generates production, financial, daily activity and inventory reports.
Booking Channels: Powered by 300+ online booking channels like Airbnb, Expedia, Yatra and TripAdvisor, take and track reservations from a centralized pool. With reliable updates, customize prices, currencies and emails.
Revenue Management: The in-built pricing intelligence engine (PIE) aids in maximizing revenue by comparing competitors’ prices, alerting about market trends and automating rates and rules in real time.
Integrations: Combine data with tools and services from different categories. Integrate solutions seamlessly from accounting, guest communication, government invoicing, ID scan and more.
Secure Payments: Process sensitive data with automated payments. PCI DSS and SCA compliance make transactions safe. Offers multiple payment methods and gateways like PayPal, Stripe and PayU.