SoftDent Reviews & Pricing

by CareStream Dental | Founded 1993, Atlanta, GA

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Overview Pricing Benefits Reviews Features

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What is SoftDent?

Industry Specialties: Dental

CS SoftDent is a practice management software for dentists that helps increase efficiency and productivity. Supporting both on-premise and cloud deployments, users can tailor it according to their requirements. It integrates financial, clinical and patient data into a single environment to make it more accessible.

It includes modules for revenue cycle management, patient engagement, e-prescriptions and e-forms to digitize administrative, financial and clinical operations in dentistry.

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User Sentiment

Based on 83 reviews:

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SoftDent Pricing

Based on our most recent analysis, SoftDent pricing starts in the range of $500 - $1,000.

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Starting From: Undisclosed
Pricing Model: Annually, Quote-Based
Free Trial: Yes, Request for Free

Training Resources

SoftDent is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SoftDent:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SoftDent Benefits and Insights

Why use SoftDent?

Key differentiators & advantages of SoftDent

Improved Patient Management: SoftDent streamlines patient records, making it easier to access and update patient information, which enhances the overall patient experience.
Enhanced Scheduling Efficiency: The software offers advanced scheduling tools that reduce appointment overlaps and no-shows, optimizing the clinic's daily operations.
Financial Accuracy: SoftDent integrates billing and insurance processing, ensuring accurate and timely financial transactions, which improves cash flow and reduces errors.
Comprehensive Reporting: Generate detailed reports on various aspects of the practice, from patient demographics to financial performance, aiding in informed decision-making.
Regulatory Compliance: The software helps maintain compliance with healthcare regulations, such as HIPAA, by securely managing patient data and ensuring privacy.
Enhanced Communication: SoftDent facilitates better communication between staff and patients through automated reminders and notifications, improving patient engagement and satisfaction.
Inventory Management: Track and manage dental supplies efficiently, reducing waste and ensuring that the clinic is always stocked with necessary materials.
Customizable Workflows: Tailor the software to fit the specific needs of your practice, allowing for more personalized and efficient workflows.
Data Security: SoftDent employs robust security measures to protect sensitive patient information from unauthorized access and breaches.
Integration with Imaging Systems: Seamlessly integrate with dental imaging systems, allowing for quick access to X-rays and other diagnostic images directly within the patient’s record.
Patient Portal Access: Provide patients with access to their own records and appointment schedules through a secure online portal, enhancing transparency and convenience.
Scalability: The software can grow with your practice, accommodating an increasing number of patients and expanding services without compromising performance.
Training and Support: Benefit from comprehensive training resources and customer support, ensuring that your team can effectively utilize the software’s full capabilities.

Industry Expertise

SoftDent is tailored for dental professionals, including dentists, dental office managers, and administrative staff, who seek to streamline their practice management. Its industry expertise lies in optimizing dental office workflows, enhancing patient care, and improving operational efficiency. Best suited for small to mid-sized dental practices, SoftDent supports practices in managing appointments, billing, and patient records, ensuring a smooth and organized practice environment.

SoftDent Reviews

Average customer reviews & user sentiment summary for SoftDent:

83 reviews

60%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SoftDent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Many users find SoftDent's interface intuitive and easy to navigate, even for those who are not tech-savvy. They appreciate the straightforward design and clear labeling of features, making it simple to manage patient records, schedule appointments, and track billing.
Comprehensive Features: SoftDent offers a wide range of features that cater to the needs of a typical dental practice. Users praise its robust functionality, including patient management, appointment scheduling, electronic health records (EHR), billing and insurance processing, and reporting.
Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of SoftDent's customer support team. They appreciate the prompt assistance and knowledgeable solutions provided, ensuring a smooth and efficient experience.
Reliable Performance: SoftDent is known for its stability and reliability. Users report minimal downtime and consistent performance, allowing them to focus on their patients without interruptions.

Cons

Limited Customization: Some users find the software's customization options to be limited, making it difficult to tailor the system to their specific practice needs. For example, they may not be able to create custom reports or modify the layout of certain screens.
Steep Learning Curve: The software can be complex to learn, especially for new users. This can lead to frustration and a longer time to become proficient with the system. For example, some users have reported difficulty navigating the interface and understanding the various features.
Technical Issues: Some users have reported experiencing technical issues with the software, such as slow performance or crashes. This can disrupt workflow and lead to lost productivity. For example, some users have reported problems with the software's integration with other systems.
Customer Support: Some users have expressed dissatisfaction with the customer support provided by SoftDent. They may find it difficult to reach a representative or receive timely assistance. For example, some users have reported long wait times for support calls or emails.

Researcher's Summary:

Is SoftDent the "tooth" and nail you need for your practice management software? User reviews from the past year reveal a mixed bag. While many appreciate SoftDent's user-friendliness and comprehensive features, some have pointed out potential downsides. One user, for instance, highlighted the risk of data corruption if the software isn't shut down correctly, an issue they found could take time to resolve. On the other hand, SoftDent's robust customer service and technical support consistently receive high praise, with users lauding their availability and efficiency. This focus on support is a key differentiator for SoftDent, particularly for practices prioritizing reliable assistance. The software's seamless integration with other programs is another major plus, streamlining workflows and boosting productivity. Overall, SoftDent appears best-suited for practices that value ease of use, comprehensive features, and strong customer support, and are willing to navigate the occasional technical hiccup.

Key Features

Scheduling: Lets users set preferences for efficient appointment scheduling with at-a-glance information and room allotments. Includes family modules to schedule appointments for all family members together.
Practice Central: Provides users with patient information and custom views of daily tasks, helping track and analyze data to identify various issues such as gaps in medical history updates, openings for emergencies and high-dollar-value appointments.
Parallel Workflows: Allows multiple users to access data parallelly from the patient charts, across front and back offices.
Financial Module: Lets users create detailed financial reports scheduled at set intervals and export them to MSExcel. Also allows users to set and track financial goals and ensure consistent cash flows.
Data Integration: Creates a single platform to view and manage all patient data, including clinical charts and images, financial information and patient notes.
Data Protection: Allows specification of user rights and audit trails with HIPAA compliant protection.

Suite Support

Carestream Dental provides support via an online help and information center on their website, along with the options listed below. Customer care hours are from 7.00 a.m. — 10.00 p.m. ET on Mondays through Fridays. The website also includes a support locator section to find dealers who offer support services.

Email: [email protected].

Phone: (866) 435-7473.

Training: Training options are available on the website via educational documents and webinars. The Carestream Dental Institute offers complimentary training for customers via remote training and pre-recorded webinars by experts.

Tickets: Not specified.