Delighted Reviews & Pricing

Key Features

• Surveys: Create and send mobile- and web-optimized surveys. Track various metrics through Net Promoter Score, Customer Satisfaction, Customer Effort Score, 5-star, smileys, thumbs and eNPS. 
  • Email Surveys: Collect feedback by delivering surveys that customers can respond to directly via email. Provides email throttling to prevent survey fatigue. 
  • Web Surveys: Receive customer insights directly through websites. Combine it with email, link and SMS survey methods. 
  • SMS Surveys: Get quick feedback by sending surveys via text message. Use autopilot to share surveys automatically. 
  • Link Surveys: Share survey links across multiple channels like email, chat, social media and QR code. 
  • Customizations: Create brand-specific surveys by adding logos and colors. Add introductory messages, customized questions, visualizations and thank you messages. Provides multi-language support and custom DNS configuration. 
• Reporting and Analytics: Access benchmark reports, analyze texts, detect patterns, segment responses and more. 
  • Dashboards: View feedback in real time, search responses and add filters. See survey metrics like open and response rates. 
  • Tracking and Sharing: Track survey scores over time and export data to individuals outside the system. 
  • Visualizations: Pull monthly, quarterly and yearly survey results. Use a pivot table to compare performance across multiple segments. 
• Artificial Intelligence: Investigate recurring patterns and themes in surveys and automatically filter illicit responses. Send messages at appropriate times through smart scheduling. 
• Integrations: Automatically send surveys, post feedback in real time and update email lists via API. Leverage connections with Microsoft Office, Salesforce, Slack, Intercom, HubSpot, Autopilot, MailChimp and more. 
• Security: Assign role-based permissions with differential access levels to team members. Provides password encryption, two-factor authentication and secure offsite back-ups. 
• Mobile App: Get feedback updates in real time and view detailed responses and survey scores via iOS devices. Receive push notifications by setting triggers like low scores and specific customer types. Share surveys with team members and resolve customer issues through the app. 

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