Clarabridge Reviews & Pricing

by Clarabridge | Founded 2006, Reston, VA

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What is Clarabridge?

Industry Specialties: Financial institutions, Consumer goods, Health insurance, Travel, Hospitality, Healthcare providers, Media and technology, Retail

Clarabridge is an AI-powered text and speech analytical tool that helps businesses extract actionable, omnichannel insights by collecting and analyzing data across several touchpoints. Its NLP engine evaluates interactions and allows teams to derive a contextual understanding of customer feedback through various metrics and methodologies, including an effort score, 11-point sentiment scale, built-in categorization, semantic analysis and more.

Connections across messaging channels, social networks, email and other communication methods ensure real-time conversations with all customers. Its preemptive responses and templates help businesses get ahead of any unplanned crises. Integrations with existing APIs, CRMs, ticketing processes and more help teams comprehensively access customer details.

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Based on 204 reviews:

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Clarabridge Pricing

Based on our most recent analysis, Clarabridge pricing starts at $1.

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Starting From: $1
Pricing Model: Still gathering data
Free Trial: Still gathering data

Training Resources

Clarabridge is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Clarabridge:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Clarabridge Reviews

Average customer reviews & user sentiment summary for Clarabridge:

204 reviews

84%

of users would recommend this product

Key Features

Analytics: Measure sentiment, root cause, effort and emotions through AI-based analytical modules. Gain comprehensive Voice of the Customer (VoC) from multiple sources like emails, calls, transcripts, chats, ratings, social media and surveys. Monitor crucial metrics in real time.
- Customer Effort: Derive keywords from feedback to measure customer effort.
- Sentiment Analysis: Capture contextual nuance with the 11-point sentiment scale. Analyze emotions through AI-based semantic analysis. Identify different intents like praise, churn and requests.
Segmentation: Categorize group text data into industry and organization-specific models.
Digital Engagement: Connect with customers on digital channels like Instagram, Twitter, Facebook, Whatsapp, WeChat, emails, blogs and more.
- Centralized Inbox: View messages, access conversational history and respond to customers through their preferred channel in real time. Resolve issues quickly through pre-canned responses, publishing guides and crisis plans.
- SLA Monitoring: Use the watchdog module to receive information on clients’ waiting times. Optimize resolution and reopen rates and average handling time.
- Routing: Automatically spot topics in conversations and route them to the ideal agent.
Integrations: Use API support to convert unstructured data into actionable insights. Import information from internal and third-party platforms like Salesforce and Zendesk.