Skyward CRM Reviews & Pricing

by Skyward | Founded 1980, Stevens Point, WI

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What is Skyward CRM?

Industry Specialties: Serves all industries

Skyward CRM, developed by Skyward Techno, is a comprehensive software solution designed to streamline customer relationship management tasks. It is particularly well-suited for small to medium-sized businesses seeking to enhance their customer interactions and improve sales processes. The software's intuitive interface and robust functionality make it an attractive option for companies aiming to optimize their customer engagement strategies.

Users of Skyward CRM benefit from its ability to centralize customer data, automate routine tasks, and provide insightful analytics. Popular features include contact management, sales pipeline tracking, and customizable reporting. These capabilities enable businesses to maintain a clear overview of their customer relationships and sales activities, ultimately driving better decision-making and efficiency.

In comparison to similar products, Skyward CRM is often praised for its user-friendly design and reliable performance. Pricing typically falls within a moderate range, with options for monthly or annual subscriptions, making it accessible for various budget levels. Overall, Skyward CRM stands out for its balance of functionality, ease of use, and cost-effectiveness.

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User Sentiment

Based on 158 reviews:

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Skyward CRM Pricing

Based on our most recent analysis, Skyward CRM pricing starts at $10 (Monthly).

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Starting From: $10
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Skyward CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Skyward CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Skyward CRM Benefits and Insights

Why use Skyward CRM?

Key differentiators & advantages of Skyward CRM

Enhanced Customer Insights: Gain a comprehensive view of customer interactions and preferences, enabling more personalized and effective communication.
Improved Sales Forecasting: Utilize advanced analytics to predict sales trends and make data-driven decisions, reducing uncertainty and enhancing strategic planning.
Streamlined Workflow Automation: Automate repetitive tasks such as follow-ups and data entry, freeing up time for your team to focus on high-value activities.
Increased Team Collaboration: Foster better teamwork with shared access to customer data and communication histories, ensuring everyone is on the same page.
Enhanced Customer Retention: Identify at-risk customers and proactively address their needs, improving satisfaction and loyalty.
Scalable Solutions: Adapt the CRM to grow with your business, ensuring it continues to meet your needs as your customer base expands.
Data-Driven Marketing: Leverage customer data to create targeted marketing campaigns, increasing engagement and conversion rates.
Real-Time Reporting: Access up-to-the-minute reports on sales performance, customer interactions, and other key metrics, enabling timely decision-making.
Cost Efficiency: Reduce operational costs by optimizing resource allocation and minimizing manual errors through automation.
Enhanced Customer Experience: Provide a seamless and consistent experience across all touchpoints, improving overall customer satisfaction.
Mobile Accessibility: Access CRM features on-the-go with mobile compatibility, ensuring your team can stay productive from anywhere.
Regulatory Compliance: Ensure adherence to industry regulations and data protection laws, reducing the risk of legal issues and fines.
Customizable Dashboards: Tailor dashboards to display the most relevant information for your team, enhancing productivity and focus.
Integration Capabilities: Seamlessly integrate with other business tools and platforms, creating a unified ecosystem for your operations.
Enhanced Lead Management: Track and nurture leads more effectively, increasing the likelihood of conversion and boosting sales.

Industry Expertise

Skyward CRM specializes in providing comprehensive customer relationship management solutions tailored for small to medium-sized businesses across various industries, including retail, finance, education, and healthcare. Its industry expertise lies in enabling these organizations to streamline their sales processes, improve customer interactions, and enhance productivity through automation and data analytics. Skyward CRM is best suited for businesses seeking to leverage technology to cultivate stronger customer relationships, optimize their sales funnel, and achieve scalable growth without the complexity of larger CRM systems.

Skyward CRM Reviews

Average customer reviews & user sentiment summary for Skyward CRM:

158 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Skyward CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Users praise Skyward CRM for its intuitive interface, making it easy to navigate and find information quickly.
Customization Options: Skyward CRM offers a high degree of customization, allowing users to tailor the system to their specific needs and workflows.
Excellent Customer Support: Users consistently report positive experiences with Skyward CRM's customer support team, citing their responsiveness and helpfulness.

Cons

Clunky Interface: Users frequently express frustration with the outdated interface, finding it difficult to navigate and use efficiently.
Limited Customization: Many users feel restricted by the limited customization options, making it challenging to tailor the CRM to their specific workflow and reporting needs.
Reporting Limitations: Generating in-depth, insightful reports is a common pain point, with users citing a lack of flexibility and advanced reporting features.

Researcher's Summary:

Is Skyward CRM the "north star" for businesses seeking to optimize their customer relationships? User reviews from the last year suggest Skyward CRM is a robust and customizable platform that excels in several areas. Users praise its user-friendly interface, making it easy for even non-tech-savvy individuals to navigate and utilize its features effectively. The software's comprehensive suite of functionalities, including lead management, sales forecasting, and marketing automation, empowers businesses to streamline operations and boost efficiency. Notably, Skyward CRM's capacity for customization and integration with third-party systems like Salesforce allows businesses to tailor the platform to their specific needs and existing workflows.

However, some users have pointed out that while Skyward CRM offers a wide range of features, certain functionalities, such as reporting and analytics, could benefit from further refinement and enhancement. Additionally, while the platform is generally lauded for its affordability, some users have expressed that the pricing structure could be made more transparent and flexible to cater to diverse business sizes and budgets. Despite these areas for improvement, Skyward CRM is generally well-regarded for its user-friendliness, comprehensive features, and customization options, making it a strong contender in the CRM market.

Overall, Skyward CRM appears to be best suited for small and medium-sized businesses seeking a comprehensive and customizable CRM solution that is both user-friendly and budget-friendly. Its robust features and flexibility allow businesses to manage customer interactions, streamline sales processes, and gain valuable insights into their customer base. However, businesses with complex reporting and analytics needs may need to consider whether Skyward CRM fully meets their requirements or explore additional tools to complement the platform's existing functionalities. Remember that software is constantly evolving, so it's always a good idea to check the latest reviews and updates to make the most informed decision for your business.

Key Features

Notable Skyward CRM features include:

Lead Management: Streamlines the process of capturing, tracking, and nurturing leads, ensuring no opportunity slips through the cracks.
Customer Segmentation: Allows businesses to categorize their customers into distinct groups based on various criteria, enabling targeted marketing strategies.
Sales Automation: Automates repetitive sales tasks, freeing up time for sales teams to focus on closing deals and building customer relationships.
Analytics and Reporting: Provides comprehensive insights into sales performance, customer behavior, and other key metrics through detailed reports and dashboards.
Email Marketing Integration: Seamlessly integrates with email marketing platforms, enabling personalized communication with prospects and customers at scale.
Task and Calendar Management: Helps organize and prioritize tasks and appointments, ensuring that nothing important is overlooked.
Mobile CRM: Offers a mobile app or mobile-friendly interface, allowing sales teams to access critical information and perform tasks on the go.
Customizable Workflows: Enables businesses to tailor the CRM’s workflows to fit their unique processes, enhancing efficiency and productivity.
Contact Management: Provides a centralized database for storing and managing all customer and prospect information, making it easily accessible to the team.
Document Storage and Management: Allows for the storage, sharing, and management of sales-related documents directly within the CRM, streamlining document handling.
Integration Capabilities: Offers integration with a wide range of third-party applications, including social media platforms, accounting software, and more, for a unified business ecosystem.
Customer Support and Service: Includes tools for managing customer support tickets, scheduling service appointments, and tracking customer satisfaction.
Opportunity Management: Tracks and manages sales opportunities through their lifecycle, from initial contact to deal closure, providing visibility into the sales pipeline.
Quote and Order Management: Facilitates the creation, sending, and tracking of quotes and orders, streamlining the sales process.
Custom Fields and Forms: Allows for the addition of custom fields and forms to capture specific information that is unique to the business’s needs.