Placetel Reviews & Pricing

by Cisco | Founded 1984, San Francisco, California

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Overview Pricing Benefits Reviews Features

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What is Placetel?

Industry Specialties: Serves all industries.

Placetel is a sophisticated software solution designed to manage tasks such as Cloud Telephony, offering a comprehensive suite of communication tools. It is particularly well-suited for small to medium-sized businesses seeking to streamline their telephony infrastructure with a cloud-based system. This is due to its scalability, ease of use, and robust feature set, which includes virtual phone numbers, call routing, voicemail-to-email, and video conferencing capabilities.

One of the key benefits of Placetel is its ability to enhance productivity and collaboration through seamless integration with various business applications. Users appreciate its intuitive interface and reliable performance, which contribute to a more efficient communication workflow. Compared to similar products, Placetel is often praised for its flexibility and user-friendly setup process.

Pricing for Placetel can vary based on the specific needs and scale of the business, typically structured on a per-user, per-month basis. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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User Sentiment

Based on 5 reviews:

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Placetel Pricing

Based on our most recent analysis, Placetel pricing starts at $8 (Monthly).

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Starting From: $7.90
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Placetel is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Placetel:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Placetel Benefits and Insights

Why use Placetel?

Key differentiators & advantages of Placetel

Cost Efficiency: Reduce overhead by eliminating the need for traditional phone lines and hardware maintenance.
Scalability: Easily scale your communication infrastructure up or down based on business needs without significant investment.
Remote Work Enablement: Support remote and hybrid work models by allowing employees to access the phone system from anywhere with an internet connection.
Enhanced Collaboration: Integrate with other collaboration tools like CRM systems and team messaging apps to streamline workflows.
Improved Customer Service: Utilize features like call routing, IVR, and voicemail-to-email to ensure customer inquiries are handled efficiently.
Business Continuity: Maintain communication during emergencies or outages with cloud-based redundancy and failover capabilities.
Advanced Analytics: Gain insights into call patterns, durations, and other metrics to make data-driven decisions and optimize operations.
Flexibility: Customize the system to fit specific business requirements, from call handling rules to user permissions.
Security: Benefit from robust security measures, including encryption and compliance with industry standards, to protect sensitive communications.
Global Reach: Expand your business presence with international numbers and local calling capabilities without the need for physical offices.

Industry Expertise

Placetel is a cloud-based communication platform that specializes in providing a unified solution for businesses of all sizes, particularly those with hybrid workforces. It's ideal for companies looking to streamline their communication infrastructure and manage tasks like video conferencing, messaging, and call center operations.

Placetel Reviews

Average customer reviews & user sentiment summary for Placetel:

5 reviews

76%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Placetel reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Feature-Rich: Placetel offers over 150 features, including call forwarding, voicemail transcription, and call recording.
Easy Setup: Users praise Placetel for its quick and straightforward setup process, enabling businesses to be operational rapidly.
Flexible Work: Placetel allows employees to work from anywhere using their business phone system, making it ideal for hybrid teams.
Strong Security: Placetel prioritizes data security, ensuring the protection of internal and external communications.
Integrations: Placetel integrates with popular business tools like Salesforce, Slack, and Zendesk, streamlining workflows.

Cons

Limited Availability: Placetel's services are primarily focused on the European market, which might be a drawback for businesses operating internationally.
Feature-Dependent Pricing: While Placetel offers a wide range of features, some advanced functionalities might require subscribing to higher-tier plans, potentially increasing costs for businesses with specific needs.

Researcher's Summary:

Recent user reviews from the past year suggest that Placetel is a reliable and feature-rich cloud telephony solution, particularly favored by small to medium-sized businesses. Users consistently praise its ease of use and quick setup process, highlighting that even those without technical expertise can have the system up and running in no time. The platform's robust integration capabilities with popular business tools like HubSpot and Slack are also frequently commended, allowing for a seamless workflow and enhanced productivity. For instance, one user noted that integrating Placetel with their CRM platform automated call logging and contact management, saving them significant time and effort.

However, some users have pointed out that the app's interface, while functional, could be more intuitive and user-friendly. Occasional lag in the app's performance has also been reported, which can be disruptive, especially during critical business calls. While Placetel offers a comprehensive suite of features, some users have expressed a desire for more advanced call routing options, which would provide greater flexibility and control over call management.

Overall, Placetel is a solid cloud telephony solution that excels in its ease of use, integrations, and reliability. Its strengths make it an ideal choice for businesses looking to streamline their communication processes and enhance collaboration, particularly those already invested in the Cisco ecosystem. However, those requiring advanced call routing functionalities or seeking a more modern and intuitive interface might need to consider alternative options.

Key Features

Notable Placetel features include:

Unified Communications: Integrates voice, video, and messaging into a single platform for seamless communication.
Scalability: Easily scale your telephony system up or down based on your business needs without significant infrastructure changes.
Mobile App: Access your business phone system from anywhere using the Placetel mobile app, available on both iOS and Android.
Call Routing: Advanced call routing options ensure that calls are directed to the right person or department efficiently.
Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot to enhance customer relationship management.
Conference Calling: Host audio and video conference calls with multiple participants, facilitating remote collaboration.
Call Analytics: Detailed call analytics and reporting provide insights into call volumes, durations, and patterns.
IVR System: Interactive Voice Response (IVR) system allows for automated call handling and routing based on caller input.
Number Porting: Easily port your existing phone numbers to Placetel without service interruption.
Security: Robust security features, including encryption and secure data storage, ensure the protection of your communications.
API Access: Provides API access for custom integrations and automation tailored to your specific business needs.
Call Recording: Record calls for quality assurance, training, and compliance purposes with easy retrieval and playback options.
Auto Attendant: Automated attendant feature greets callers and directs them to the appropriate extension or department.
Fax to Email: Receive faxes directly in your email, eliminating the need for a physical fax machine.
Softphone Support: Use your computer as a phone with softphone applications, providing flexibility in how you make and receive calls.
Global Reach: International calling capabilities and local numbers in multiple countries support global business operations.
24/7 Support: Access to round-the-clock customer support ensures any issues are promptly addressed.