Global Call Forwarding Reviews & Pricing

by Global Call Forwarding | Founded 2007, Florida

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Overview Pricing Benefits Reviews Features

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What is Global Call Forwarding?

Industry Specialties: Serves all industries.

Global Call Forwarding offers a sophisticated software solution designed to manage tasks such as Business Phone services. This platform is particularly well-suited for businesses seeking to streamline their communication processes, enhance customer service, and maintain a professional image. The software provides a range of benefits, including seamless call forwarding, virtual phone numbers, and advanced call routing capabilities. Popular features include customizable voicemail, call recording, and real-time analytics, which help businesses monitor and optimize their communication strategies.

Users appreciate the platform's reliability and ease of use, often highlighting its intuitive interface and robust functionality. Compared to similar products, Global Call Forwarding stands out for its comprehensive feature set and exceptional customer support. Pricing varies based on factors such as the number of users and specific features required, with options for monthly or annual payments. For precise pricing details tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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User Sentiment

Based on 22 reviews:

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Global Call Forwarding Pricing

Based on our most recent analysis, Global Call Forwarding pricing starts at $8 (Monthly).

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Starting From: $7.95
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Global Call Forwarding is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Global Call Forwarding:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Global Call Forwarding Benefits and Insights

Why use Global Call Forwarding?

Key differentiators & advantages of Global Call Forwarding

Enhanced Customer Reach: Global Call Forwarding allows businesses to establish a local presence in multiple countries, making it easier for international customers to reach you without incurring high call charges.
Improved Customer Service: By routing calls to the appropriate department or representative, businesses can ensure that customer inquiries are handled promptly and efficiently, leading to higher satisfaction rates.
Cost Efficiency: Reducing the need for physical offices in multiple locations, Global Call Forwarding helps businesses save on overhead costs while maintaining a global presence.
Business Continuity: In the event of a local outage or disaster, calls can be redirected to other locations, ensuring that business operations remain uninterrupted.
Scalability: As your business grows, Global Call Forwarding can easily scale to accommodate increased call volumes and additional geographic locations without significant infrastructure changes.
Flexibility: Calls can be forwarded to various devices, including landlines, mobile phones, and VoIP systems, allowing employees to work from anywhere while staying connected.
Time Zone Management: By forwarding calls to different regions based on time zones, businesses can provide 24/7 customer support without requiring staff to work around the clock.
Professional Image: Having local phone numbers in multiple countries enhances your company's credibility and professionalism, making it more appealing to potential clients and partners.
Data Analytics: Detailed call logs and analytics provide insights into call patterns, helping businesses make informed decisions about staffing, marketing, and customer service strategies.
Compliance and Security: Global Call Forwarding services often include features that help businesses comply with local regulations and ensure that customer data is handled securely.

Industry Expertise

Global Call Forwarding is best suited for businesses of all sizes that need to expand their reach internationally, as it allows them to connect with customers in various countries using local phone numbers and forward calls to any device.

Global Call Forwarding Reviews

Average customer reviews & user sentiment summary for Global Call Forwarding:

22 reviews

98%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Global Call Forwarding reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Reliable Service: Global Call Forwarding is praised for its dependable service with minimal downtime, ensuring business continuity.
User-Friendly Interface: The platform is designed for ease of use, allowing businesses to manage their calls and settings without technical difficulties.
Excellent Customer Support: Users consistently report positive experiences with Global Call Forwarding's customer support team, citing responsiveness and helpfulness.
Comprehensive Features: Global Call Forwarding offers a wide array of features, including international call forwarding, virtual phone numbers, and advanced call routing, catering to diverse business needs.

Cons

Setup Complexity: While generally praised for ease of use, some users have reported occasional difficulties with the initial setup process of their phone system.
Pricing Transparency: A few users have expressed concerns regarding the clarity of pricing, particularly concerning potential hidden fees or billing complexities.

Researcher's Summary:

Is Global Call Forwarding all it's cracked up to be? User reviews from the past year indicate that Global Call Forwarding is a reliable and user-friendly business phone service, particularly praised for its call forwarding functionality, competitive pricing, and responsive customer support.

Users particularly appreciate the platform's intuitive design, which allows for easy setup and management of international phone numbers with just a few clicks, a feature frequently highlighted for its convenience, especially by businesses operating in multiple countries. Some users mentioned the smooth porting process, praising the helpfulness of the support team. While Global Call Forwarding generally receives positive feedback, a few users expressed that while the service is good, it might not be the most cost-effective solution for all businesses, suggesting that pricing could be a potential drawback for some.

Overall, Global Call Forwarding appears to be a strong contender in the business phone services market, particularly for businesses seeking reliable international call forwarding, a user-friendly interface, and excellent customer support.

Key Features

Notable Global Call Forwarding features include:

International Call Forwarding: Route calls from one country to another seamlessly, ensuring global connectivity for your business.
Local and Toll-Free Numbers: Choose from a wide range of local and toll-free numbers to establish a local presence in multiple regions.
Advanced IVR System: Implement an Interactive Voice Response system to efficiently manage and direct incoming calls based on caller input.
Call Recording: Record and store calls for quality assurance, training, and compliance purposes.
Time-of-Day Routing: Automatically route calls based on the time of day, ensuring calls are directed to the appropriate team or location.
Failover Forwarding: Set up backup numbers to ensure calls are never missed, even if the primary number is unavailable.
Voicemail to Email: Receive voicemail messages directly in your email inbox, allowing for easy access and management.
Simultaneous Ringing: Ring multiple numbers at the same time, ensuring that calls are answered promptly by the first available team member.
Call Analytics: Access detailed call reports and analytics to monitor call performance and make data-driven decisions.
Customizable Greetings: Create personalized greetings and messages to enhance the caller experience and reinforce your brand.
Blacklisting: Block unwanted or spam calls by adding numbers to a blacklist, ensuring a more efficient call management system.
Mobile App: Manage your call forwarding settings and access features on the go with a user-friendly mobile application.
API Integration: Integrate Global Call Forwarding with your existing CRM and other business tools for a seamless workflow.
Multi-Language Support: Offer support in multiple languages to cater to a diverse customer base.
Call Whisper: Provide agents with a brief message before they answer a call, offering context and improving customer interactions.
Call Queuing: Place incoming calls in a queue when all agents are busy, ensuring callers are attended to in the order they called.
Number Porting: Easily transfer your existing phone numbers to Global Call Forwarding without any disruption to your service.
Custom Ringback Tones: Replace the standard ringback tone with a custom message or music to enhance the caller experience.
Call Transfer: Transfer calls to another number or extension seamlessly, ensuring smooth communication within your team.
Caller ID Customization: Display a specific caller ID for outgoing calls to maintain a consistent business identity.