Last Reviewed: November 21st, 2024

Best Dental Scheduling Software Of 2024

What is Dental Scheduling Software?

Dental Scheduling Software essentially acts as a digital assistant for dental offices, streamlining appointment management to maximize efficiency and client satisfaction. It primarily addresses calendar chaos, missed appointments, and underutilized resources — common headaches in the dental industry. This software optimizes patient flow by offering features like automated reminders, real-time scheduling, and online bookings. Not only does this lead to increased patient adherence and a reduction in no-shows, but it also frees up valuable staff time. Dental professionals and administrative staff benefit the most from this software. However, a significant limitation is the potential for overbooking, often caused by poor software design or improper use. Key takeaways: Dental Scheduling Software imbues dental offices with unmatched scheduling efficiency, simultaneously boosting patient satisfaction and office productivity. Its overall value proposition lies in merging streamlined operations with improved patient engagement.

What Are The Key Benefits of Dental Scheduling Software?

  • Reduces missed appointments
  • Streamlines appointment booking
  • Improves staff productivity
  • Automates appointment reminders
  • Enhances patient adherence
  • Allows real-time scheduling
  • Offers online bookings
  • Boosts patient satisfaction
  • Minimizes administrative burden
  • Optimizes resource utilization
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Overall

Based on the latest available data collected by SelectHub for 67 solutions, we determined the following solutions are the best Dental Scheduling Software overall:

Start Price
$400
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Solutionreach

Solutionreach user reviews paint a mixed picture. Many users praise its ease of use and effectiveness in boosting patient engagement: "It's made communication with patients much more streamlined—texting is huge for us!" However, some find the features inflexible and customization options limited, comparing it to competitors like Phreesia, which "feels more feature-rich and customizable." Technical glitches and integrations with other healthcare systems are recurring pain points. Some users report occasional system crashes and frustration with incompatible EHRs, noting, "Our scheduling software doesn't always sync smoothly with Solutionreach, which creates extra work." On the other hand, positive reviews highlight Solutionreach's automated workflows and patient feedback tools: "The automated appointment reminders have definitely reduced no-shows, and the surveys help us identify areas for improvement." Cost is a significant factor for some users, with larger practices finding it expensive compared to other options. Pricing transparency and clear breakdowns of additional fees are mentioned as areas for improvement. Overall, Solutionreach seems effective for practices prioritising communication and workflow automation, but potential users should weigh its strengths and weaknesses against competitors, considering their specific needs and technical environment.

Pros & Cons

  • Streamlined Communication: Two-way texting, email, and automated reminders improve patient engagement and reduce missed appointments.
  • Improved Scheduling: Online appointment booking 24/7 saves time for both patients and staff.
  • Enhanced Patient Satisfaction: Automated surveys and feedback collection help practices identify and address patient concerns.
  • Increased Efficiency: Automated workflows and reminders reduce manual tasks and free up staff time for patient care.
  • Data-Driven Insights: Patient feedback and appointment data provide valuable insights to improve practice operations and patient care.
  • Technical Glitches: Occasional bugs, slow loading times, or system downtime can disrupt workflows and frustrate users.
  • Limited Customization: Some users find the interface and features inflexible, with limited options to tailor the software to specific practice needs.
  • Cost Concerns: Subscription fees can be expensive for larger practices, especially those with many providers and patients.
  • Integration Challenges: Connecting Solutionreach with other healthcare systems can be complex and require technical expertise, sometimes leading to compatibility issues.
  • Customer Support Inconsistencies: Some users report slow response times, difficulty reaching knowledgeable support agents, or inconsistent resolution of issues.

Key Features

  • Action List:  Enhance productivity and tick-off pending tasks with a dynamic action list. Review appointment confirmations, trigger messages, respond to texts and more. 
  • ASAP Waitlist:  Maintain a waitlist of patients who require an early appointment. In case of cancellation, fill open appointment slots by pushing waitlist messages to patients on the list. 
  • Automated Appointment Reminders:  Reduce no-show rates by sending automated appointment reminders through text, email or phone, with options for patients to confirm, cancel or reschedule. Add appointment-specific details to ensure that patients come prepared and on-time. 
  • Automated Recare Messages:  Automate and customize reminders for preventive and follow-up care for patients with chronic conditions to build patient loyalty and increase recall revenue. 
  • Group Messages:  Send customized group messages to a specific set of patients with a specific diagnosis. 
  • Missed Appointment Messaging:  In case of missed appointments, send automated messages to patients for rescheduling. 
  • Marketing Campaigns:  Create and send individual emails or drip campaigns to specific sets of patients to deliver the right message to the right people at the right time. 
  • Net Promoter Score:  Track patient satisfaction through net promoter scores, submitted by patients after an appointment and visible on the dashboard. 
  • Patient Newsletters:  Maintain communication with patients between visits through personalized and customized newsletters, so that they contain information relevant to their diagnosis and treatment. 
  • Patient Referrals:  Set up a refer-a-friend button and link on all patient communications to facilitate referrals. 
  • Patient Surveys:  Send automated patient surveys after an appointment to track satisfaction levels and collect feedback on services. 
  • Product Notifications:  Send product notifications for patients to pick up products like contacts, glasses, supplements, cosmeceuticals and dental products. 
  • SR Conversations:  Stay HIPAA-compliant and facilitate real-time, two-way communication with patients. Enable landline for text messaging, track message history and prioritize messages for follow-ups. 
  • SR Huddle:  Create group communication channels for staff of specific patient groups to speed up communication and eliminate inefficiency or errors. 
  • SR Intake:  Manage and customize digital patient intake forms that patients can fill up prior to their appointment and share in advance to save time and ensure better services. 
  • SR Pay:  Get paid digitally and almost immediately through SR Pay by sending an electronic statement and secure payment link to patients via email and text. 
  • SR Smart Reviews:  Collect reviews and recommendations from satisfied patients with automated review requests and sync them to Facebook and Google to get more patients. 
  • SR Schedule:  Enable easy 24/7 online scheduling for patients on all channels such as website, social media pages, listing sites, texts and emails with SR Schedule. Sync existing patient data to determine if a patient is new or existing and adjust the required information to save time. 
  • SR Spotlight:  Identify inbound callers and get all relevant information, such as diagnosis, treatment, appointment history, balances and more by integrating SR Spotlight with the VoIP phone and practice management system. 
Start Price
$500
Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Dentrix

Over the past year, Dentrix has been consistently praised for its comprehensive suite of features tailored specifically for dental practices, distinguishing itself from competitors with its robust scheduling, billing, and electronic health record management capabilities. Users have highlighted the software's ability to streamline operations, from appointment setting to insurance claim processing, as a significant strength. However, some users have pointed out that the learning curve can be steep for new staff members, and the initial setup process may require more time and resources than anticipated. This contrasts with some simpler, more intuitive platforms that trade off depth for ease of use.

Another point of contention has been the software's cost, with some users feeling that the price point is high, especially for smaller practices. Despite this, many argue that the investment pays off in the long run due to Dentrix's efficiency gains and the potential for reducing administrative overhead. Unique to Dentrix, its integration capabilities with various dental imaging software and third-party applications have been lauded, offering a level of interoperability that is not always found in similar products. This feature is particularly important for practices looking to maintain a high degree of customization and flexibility in their operations.

Dentrix is most suited for medium to large dental practices that require a comprehensive, all-in-one solution to manage their operations efficiently. Its depth and breadth of features, while requiring a commitment to master, offer significant advantages in terms of streamlining practice management and enhancing patient care. For practices prioritizing growth and scalability, Dentrix provides a solid foundation to build upon, despite the initial investment and learning curve. Smaller practices might weigh the cost-benefit more carefully, but for those looking to expand, Dentrix presents a compelling option.

Pros & Cons

  • Streamlined Insurance Management: Dentrix helps to simplify the insurance process, from eligibility verification and claims submission to tracking and posting payments.
  • Comprehensive Patient Charting: The software offers robust charting capabilities, allowing dental professionals to efficiently document patient information, treatment plans, and clinical notes.
  • Efficient Scheduling and Appointment Management: Dentrix provides tools for scheduling appointments, managing patient flow, and sending automated appointment reminders, which can help reduce no-shows and improve overall efficiency.
  • Integrated Imaging and Digital Radiography: Dentrix often integrates with digital imaging systems, enabling dentists to capture, store, and view radiographs directly within the software.
  • Reporting and Analytics: The software offers various reporting and analytics tools to help dental practices track key performance indicators, monitor financial health, and gain insights into practice operations.
  • Steep Learning Curve: The software's extensive features and functionalities can be overwhelming for new users, requiring significant time investment to master.
  • Cost: Dentrix is a premium dental software with a higher price point compared to some competitors, which may be a barrier for smaller practices or those with budget constraints.
  • Integrations: Integrating Dentrix with other software or systems used in a dental practice can sometimes be challenging, requiring additional configuration or customization.
  • Support: While Dentrix offers customer support, some users have reported experiencing long wait times or difficulty resolving complex issues promptly.

Key Features

  • Business Management: Includes tools like Dentrix Daily Huddle, practice advisor, management reports and office manager that streamline administrative tasks, gather and analyze data to create reports and help users run their business. 
  • Clinical Tools: Helps achieve clinical efficiency with features like Dentrix Smart Image (2D and 3D imaging software), periodontal charting, 3D clinical charting, treatment plans and automated progress notes. 
  • Patient Communication: Makes it easier to reach patients for appointments, with automatic reminders, electronic confirmations and automated year-round phone calls, text messages and emails. 
  • Billing and Collections: Optimizes the billing process and ensures speedy payments from patients and insurance providers with Dentrix eClaims (automated e-claim generation and submission), insurance manager, card payment manager and Dentrix QuickBill (automated statements and invoices). 
  • Product Integration: Integration with multiple leading dental solution providers via the Dentrix Connected system, allowing the safe and efficient purchase and implementation of IT hardware, dental equipment, network systems, data security and antivirus systems and more. 
Start Price
$179
Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Open Dental

Over the past year, Open Dental has emerged as a robust contender in the dental management software arena, praised for its comprehensive feature set and customization capabilities. Users have consistently highlighted its user-friendly interface, which significantly reduces the learning curve for new staff members, and its ability to streamline dental practice operations, from appointment scheduling to billing and patient records management. A standout strength is its open-source nature, allowing for extensive customization to fit the unique needs of each dental practice. This flexibility sets it apart from competitors like Dentrix and Eaglesoft, which, while powerful, offer less room for personalization.

However, some users have pointed out weaknesses, including occasional glitches and the need for better customer support responsiveness. Despite these issues, the software's affordability compared to similar products is often cited as a major advantage, offering a high return on investment for practices looking to optimize their operations without breaking the bank. The integration capabilities with various third-party applications and services are also a significant differentiator, enabling practices to extend functionality and streamline workflows further.

Given its strengths and weaknesses, Open Dental is most suited for dental practices that prioritize flexibility, customization, and comprehensive functionality at a competitive price point. Its open-source nature is particularly appealing for practices with specific operational needs or those looking to integrate with specialized tools and services. While the occasional technical hiccup may be a drawback, the overall value and adaptability of Open Dental make it an excellent choice for practices aiming to enhance efficiency and patient care without significant investment in more rigid or expensive systems.

Pros & Cons

  • Customizable: Open Dental offers a high degree of customization to fit the specific workflows and preferences of different dental practices. This includes options for charting, treatment planning, billing, and reporting.
  • Integrated Features: The software includes a wide range of features, such as appointment scheduling, patient management, clinical charting, imaging, billing, and reporting, all integrated into one platform. This streamlines operations and reduces the need for multiple software programs.
  • Cost-Effective: Open Dental is known for its affordability, especially when compared to other dental practice management software options. It offers a one-time purchase fee rather than a subscription model, making it a cost-effective solution for dental practices.
  • Open-Source: As open-source software, Open Dental allows for greater transparency and flexibility. Users can access and modify the source code, enabling them to customize the software to their specific needs and integrate it with other systems.
  • Community Support: Open Dental has a large and active user community that provides support, shares knowledge, and contributes to the software's development. This community-driven approach ensures that the software remains relevant and responsive to the needs of dental professionals.
  • Steep Learning Curve: The software's interface can feel clunky and outdated, leading to a frustrating learning experience for new users. The sheer number of features and options can be overwhelming, and finding specific functions may require extensive exploration or reliance on tutorials.
  • Support Challenges: Getting timely and effective support can be difficult. Users have reported long wait times for responses, and the quality of assistance can vary depending on the support representative's expertise. This can be particularly frustrating when dealing with urgent issues that impact patient care or billing.
  • Customization Limitations: While Open Dental offers some customization options, it may not be as flexible as some other dental software solutions. This can be a drawback for practices with unique workflows or specific requirements that are not easily accommodated by the software's standard features.

Key Features

  • Appointments: Lets users create appointments and patient schedules, with tools to edit and modify appointments, show pop-up alerts, financials and medical notes, recall scheduling, patient communication and see production by user. 
  • Family Module: Includes tools to set up family accounts, with specified guarantors and family members, and a Super Family option for extended families. Also allows users to create family-based insurance and discount plans. 
  • Accounts: Gives users a module to create, organize and view patients’ financial and claim history, with tools to set up payment plans, installment plans, family balance aging and dues and a communications log. 
  • Treatment Plan: Allows users to create, edit, store, manage and prioritize treatment plans for patients or families. It also lets them electronically send insurance preauthorization forms. 
  • Charting: Provides a platform to enter and organize patients’ clinical info and create 3D dental charts — such as tooth, ortho and perio charts. It also lets users create and organize progress notes. 
  • Imaging: Gives users a platform to scan, store and organize most images, radiographs, forms and letters. Includes tools to scan, print, import (.doc, PDF, .xls) and acquire images from dental imaging devices. Image editing tools such as zoom, pan and crop let users modify x-rays and scans as needed. 
  • Management Module: Creates a separate area for miscellaneous management operations such as billing, deposits, inventory, accounting, email management, staff management and messaging. 
Company Size
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Key Features

  • Marketing Platform: Helps acquire new patients by marketing the user’s practice, grow production using existing customer bases and run the front-office efficiently, with features such as social media and online reputation management module, automated patient communication, newsletters and campaigns. 
  • Virtual Office: Gives users a digital platform to conduct front-office operations and communicate with patients virtually, with features like an online practice portal, automated appointment reminders, online scheduling and patient forms. Allows users to perform virtual visits with teledentistry consultations, access patient details on the go and make and receive calls/text messages without using a personal number. 
  • Electronic Forms: Makes the practice paperless and streamlines check-ins with electronic forms. Allows users to create online forms on their websites, automatically email forms to new customers and eliminate paperwork at the practice by signing forms and other documents directly on an iPad. 
  • Phone Services: Allows users to set up phone systems specifically designed for dental practices, with RevenueWell phones that provide integrated services to communicate with patients, staff and vendors. Includes mobile apps, custom schedules, custom call trees, virtual fax, call monitoring and online voicemail tools. 
  • Patient Connect TV: Provides waiting room television systems to boost patient communication by broadcasting reviews, educational content, practice offerings and social media feeds. Helps improve case acceptance, shorten perceived waiting times and reduce patient anxiety with customizable content, inclusive subtitles, patient-specific programming and multi-tv support. 
  • Healthgrades Integration: Offers users a premium Healthgrades account to build a positive online reputation, collect reviews, increase online visibility and enhance branding. 
Start Price
$329
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Why We Picked Lighthouse 360

User reviews from the past year paint a picture of a robust and adaptable tool that can streamline dental practice operations. The software's strengths lie in its ability to meticulously track patient data, manage appointments with precision, and generate insightful reports. However, it's not all smooth sailing. Some users find the price tag a bit steep and the interface somewhat complex. Yet, these drawbacks are often outweighed by the software's unique features, such as automated appointment reminders and patient communication tools, which can save dental practices valuable time and resources. For instance, the ability to send automated appointment reminders has been shown to significantly reduce no-shows and improve patient satisfaction.

Lighthouse 360 is a beacon for dental practices seeking a comprehensive and powerful software solution. Its ability to automate routine tasks, improve patient communication, and provide valuable data insights makes it an ideal choice for practices looking to enhance efficiency and elevate patient care. While the initial investment and learning curve may require some adjustment, the long-term benefits of streamlined operations and improved patient outcomes make Lighthouse 360 a worthwhile investment for practices aiming to navigate the complexities of modern dental care.

Pros & Cons

  • Appointment Automation: Lighthouse 360 automates patient appointment reminders and confirmations, which reduces no-shows and saves staff time.
  • Patient Communication: The platform facilitates two-way texting with patients, allowing for convenient communication and improved patient engagement.
  • Online Scheduling: Lighthouse 360 offers online scheduling, enabling patients to book appointments at their convenience and potentially attracting new patients seeking this feature.
  • Recall Management: The system helps manage patient recall and reactivation efforts, ensuring patients return for necessary follow-up care and preventive services.
  • Treatment Planning: Lighthouse 360 assists with treatment planning by providing tools to track progress and communicate with patients about their treatment options.
  • Limited Customization: The inability to tailor automated messages and appointment reminders to specific patient preferences can lead to a less personalized experience.
  • Learning Curve: The initial setup and integration process can be complex and time-consuming, requiring significant effort from dental practices to fully utilize the platform's features.
  • Cost: The subscription fees associated with Lighthouse 360 may be a deterrent for smaller dental practices or those with budget constraints, especially when considering the potential return on investment.

Key Features

  • Patient Recall: Send notifications through emails and text messages to old, inactive clients to persuade them to book an appointment again.  
  • Appointment Management: Book, reschedule and cancel appointments through a web interface, optimizing time management.  
  • Client Management: Empower patients to take active part in their health care journey. Also, attract new patients and ensure smooth communication with them. 
  • Reminders: Send medication and appointment reminders to patients, helping them fulfill necessary tasks. Add a personal touch to care delivery. 
  • Patient Records Management: Collect and organize patients’ previous medical records for streamlined access by doctors. Store patient information in centralized repositories guarded by security measures.  
  • Paperless Forms: Automate claims and patient admissions with online forms available on the website or patient portal. This also simplifies claims processing, billing speeds and discharge workflows.  
Start Price
$350
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android

Key Features

  • Alerts/Notifications
  • API
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Campaign Management
  • Client Portal
  • Confirmation/Reminders
  • Drag & Drop
  • E-Prescribing
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • For Medical Purposes
  • Forms Management
  • HIPAA Compliant
  • Marketing Automation
  • Medical Billing
  • Messaging
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • One-to-One Messaging
  • Online Forms
  • Online Scheduling
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Payment Processing
  • Practice Management
  • Real Time Data
  • Records Management
  • Recurring Appointments
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Scheduling
  • Scheduling
  • Self Service Portal
  • SMS Messaging
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Virtual Meetings
  • Virtual Waiting Room
  • Wait List Management
Start Price
$199.95
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android

Key Features

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Communication Management
  • Confirmation/Reminders
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Dental Practice Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Email Reminders
  • HIPAA Compliant
  • Imaging and X-rays
  • Live Chat
  • Medical Billing
  • Multi-Location
  • Patient Records Management
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Self Service Portal
  • SMS Messaging
  • Treatment Planning
  • Web Forms
Start Price
$280
Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Denticon

Denticon, a cloud-based practice management software developed by Planet DDS, has garnered positive feedback from users for its comprehensive features and user-friendly interface. Users appreciate the software's ability to streamline administrative tasks, such as patient scheduling, billing, and insurance claims processing, which saves them valuable time and resources. Denticon's cloud-based nature allows for convenient access from any location with an internet connection, enabling dentists to manage their practice remotely. The software's integration with other dental software, such as X-ray and imaging systems, further enhances its efficiency and convenience.

However, some users have noted that Denticon can be relatively expensive compared to other dental practice management software options. Additionally, the software's extensive features and functionalities may require a steeper learning curve for new users. Despite these drawbacks, Denticon is generally considered a valuable tool for dental practices of all sizes, particularly those seeking to improve efficiency and streamline operations. Its scalability and robust features make it well-suited for both solo practitioners and large multi-location dental groups. Denticon's ability to centralize patient records, provide advanced reporting and analytics, and facilitate seamless communication among staff members contributes to its effectiveness in enhancing practice management.

Pros & Cons

  • Appointment Scheduling: Scheduling appointments is a breeze, with features like drag-and-drop functionality and color-coded appointments for easy visualization.
  • Patient Communication: The system simplifies patient communication with features like automated appointment reminders and two-way texting, reducing no-shows and keeping patients informed.
  • Treatment Planning: Denticon aids in creating comprehensive treatment plans, allowing for clear visualization of proposed procedures and associated costs, which enhances patient understanding and case acceptance.
  • Billing and Invoicing: Streamlined billing processes with electronic claims submission and integrated payment processing make managing finances more efficient.
  • Reporting and Analytics: Denticon provides insightful reports on practice performance, patient demographics, and financial data, enabling data-driven decision-making and practice growth.
  • Steep Learning Curve: Denticon's interface can be overwhelming for new users due to its extensive features and complex workflows, requiring significant time investment to learn and navigate effectively.
  • Customization Challenges: Tailoring Denticon to specific practice needs can be difficult, often necessitating the involvement of technical support or consultants, leading to additional costs and implementation delays.
  • Reporting Limitations: Generating customized reports or extracting specific data points can be cumbersome, requiring users to navigate through multiple menus and options or rely on pre-built reports that may not fully address their needs.
  • Integration Issues: Integrating Denticon with other practice management software or imaging systems can pose challenges, potentially requiring custom development or workarounds to ensure seamless data exchange.
  • Customer Support Concerns: Some users have reported difficulties reaching Denticon's customer support or experiencing long wait times for assistance, leading to frustration and potential disruptions to practice operations.

Key Features

  • Clinical Tools: Offers multi-clinic access, intelligent perio charting, in-treatment user-flows, referral and billing. 
  • Scheduling: Includes online, multi-office and family scheduling. 
  • Back- and Front-Office Operations: Provides features like single-patient records, 835 auto-posting, task manager and eClaims. 
  • Online Patient Tools: Includes registration, patient portal and eSign portal. 
  • Analytics: Insights from features such as morning huddle (dashboard that provides detailed overviews for daily activity) and enterprise reporting with in-depth views of multiple KPIs. 
  • Patient Communication: Provides multi-touchpoint campaigns for reminders and announcements and integrated workflows. 
  • Multi-Specialty Capabilities: With modules for orthodontics (including ortho treatment plan questionnaires) and general dentistry, oral surgery, periodontal, pediatrics and endodontics. 
  • Enterprise Management: Enterprise-level features including granular user permissions and detailed audit trails of all users. 
  • Security: Including HIPAA compliance and physical plus virtual security layers, with software firewalls, Intrusion Prevention Systems (IPS) and continuous Security Information and Event Management (SIEM). 
Start Price
$200
Monthly
Company Size
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Deployment
Cloud On-Premise
Platform
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Why We Picked Eaglesoft

Eaglesoft, a dental practice management software, has garnered mixed reviews over the past year, with users highlighting both its strengths and weaknesses. Its robust feature set, including comprehensive patient record management, appointment scheduling, and insurance billing capabilities, stands out as a significant strength. Users appreciate the software's ability to streamline dental office operations, making it easier to manage day-to-day tasks efficiently. However, some users have pointed out that Eaglesoft's user interface feels outdated compared to more modern alternatives, which can lead to a steeper learning curve for new staff members. Additionally, while Eaglesoft offers a wide range of features, some users have reported that the software can be slow and occasionally prone to crashes, which can disrupt a busy dental practice.

When compared to similar products, Eaglesoft's deep integration capabilities with dental imaging software and its comprehensive reporting features are often cited as differentiating factors. These integrations allow for a seamless workflow, which is crucial in a fast-paced dental environment. However, its higher price point and the need for on-site installation are seen as drawbacks, especially when compared to cloud-based solutions that offer more flexibility and lower upfront costs. The importance of these factors varies by practice, with larger practices often finding the robust feature set and integrations worth the investment, while smaller practices may prioritize ease of use and cost.

Eaglesoft is most suited for established dental practices looking for a comprehensive solution that can manage all aspects of their operations. Its extensive features and integrations make it a powerful tool for practices that have the resources to invest in training and infrastructure. However, for new or small practices, the complexity and cost may be prohibitive, making simpler, cloud-based solutions a better fit. Ultimately, Eaglesoft's value lies in its ability to centralize and streamline dental practice management, but its full benefits are best realized by practices prepared to navigate its learning curve and leverage its extensive capabilities.

Pros & Cons

  • Appointment Scheduling: The system offers drag-and-drop functionality for appointments, making it easy to reschedule. It also allows for blocking off time in the schedule and setting recurring appointments.
  • Patient Records: Eaglesoft provides a comprehensive view of patient information, including medical history, treatment plans, and financial records. Users appreciate the ability to customize medical history forms and treatment plan templates to fit their specific needs.
  • Imaging and X-rays: Eaglesoft seamlessly integrates with digital imaging systems, allowing users to easily capture, store, and view X-rays and other images within the patient's record. The software also includes tools for image enhancement and measurement.
  • Billing and Insurance: Eaglesoft simplifies the billing process by automating tasks such as claim generation and submission. It also includes features for managing patient payments, tracking insurance benefits, and generating reports.
  • Outdated User Interface: The user interface feels clunky and outdated, resembling older Windows applications. This can make navigation and daily use cumbersome for those accustomed to modern software design.
  • Learning Curve: Due to the complexity of the software and the non-intuitive interface, there is a steep learning curve associated with Eaglesoft. This can be time-consuming and frustrating for new users, requiring significant training and practice to become proficient.
  • Support Issues: Users have reported challenges with customer support, including long wait times and difficulty resolving technical issues. This can be a major concern for dental practices that rely on the software for daily operations.
  • Cost: Eaglesoft can be expensive, especially for smaller dental practices. The upfront cost, ongoing maintenance fees, and additional charges for training and support can strain budgets.

Key Features

  • Business Operation Management: Helps boost productivity by tracking and optimizing business performance. 
  • Administrative Tools: Automates and simplifies daily workflows and front-office administration to free up more time for providers to engage with patients. Includes modules for: 
    • Insurance Management: Coverage books, fee schedules, bulk insurance payments, supplemental insurance plans and smart claims automate insurance handling. 
    • Accounting: Automated account aging, smart invoices, family walkout, line item accounting and smart statements make accounting simpler. 
    • Scheduling: IntelliCare reminders, Quick Fill tools, family appointments, unscheduled appointments, appointment queues, arrival tracking and fast check-in streamlines scheduling. 
  • Clinical Tools: Simplifies practice management with integrations with imaging and radiography software, Dolphin 3D tools and interfaces to leading digital imaging platforms. 
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Why We Picked Dentrix Ascend

Is Dentrix Ascend a cut above the rest when it comes to dental practice management software? User reviews suggest that Dentrix Ascend is a strong contender in the dental practice management software market, particularly for its cloud-based accessibility and user-friendly interface. Users rave about the convenience of accessing patient data from any location and the seamless collaboration it enables among team members. The intuitive design garners praise for simplifying complex tasks and reducing the learning curve often associated with dental software. However, some users point out that the software's cost might be prohibitive for smaller practices, although many acknowledge that the comprehensive functionality and time-saving benefits often outweigh the financial implications.

A standout feature for many users is the robust suite of tools that streamline various aspects of practice management. From scheduling and treatment planning to billing and reporting, Dentrix Ascend offers a centralized platform that streamlines workflows and reduces administrative burden. The integration capabilities with imaging systems and digital sensors further enhance its appeal, creating a seamless digital ecosystem within the practice. Automated patient reminders are another highlight, effectively minimizing no-shows and improving appointment adherence. This proactive approach to patient communication not only optimizes schedule efficiency but also contributes to a positive patient experience.

While Dentrix Ascend receives overwhelmingly positive feedback, some users mention a learning curve, particularly for those transitioning from different systems. This suggests that while the software strives for user-friendliness, adequate training and support are essential for a smooth transition. Overall, Dentrix Ascend emerges as a top choice for practices seeking a cloud-based solution that simplifies operations, enhances patient care, and offers scalability for future growth. Its comprehensive features, intuitive design, and focus on automation make it particularly well-suited for larger practices or those looking to upgrade their existing systems and embrace a fully digital workflow.

Pros & Cons

  • Intuitive Design: Dentrix Ascend is recognized for its user-friendly interface, which makes it easy to navigate and use, even for new or less tech-savvy team members.
  • Centralized Records: The system provides a centralized location for all patient information, including medical history, treatment plans, and billing details, which streamlines operations and reduces the risk of errors.
  • Streamlined Scheduling: Dentrix Ascend offers efficient scheduling tools that simplify appointment booking, minimize gaps in the schedule, and reduce no-shows through automated appointment reminders.
  • Integrated Billing: The software includes integrated billing and invoicing features, simplifying financial processes, tracking patient balances, and generating reports for improved financial management.
  • Cloud-Based Accessibility: Being cloud-based, Dentrix Ascend allows secure access to patient data from any location with an internet connection, making it convenient for dentists and staff to stay connected.
  • Pricing Concerns: Dentrix Ascend lacks transparent pricing information, requiring potential customers to contact sales for quotes, which can be frustrating for practices comparing software options.
  • Limited Support Options: The software's limited support hours and absence of mobile app support can be inconvenient for practices needing assistance outside of regular business hours or on the go.
  • Missing Features: Some users have expressed frustration over the absence of certain features they consider essential for their practice's workflow, potentially requiring workarounds or integrations with other software.

Key Features

  • Cloud-Based Platform: Access patient data and practice management tools from any device with internet connectivity.
  • Intuitive Dashboard: Provides a comprehensive overview of practice performance metrics, appointment schedules, and patient information.
  • Patient Communication Tools: Integrated email and text messaging capabilities for appointment reminders and patient follow-ups.
  • Electronic Health Records (EHR): Securely store and manage patient records, including treatment plans, medical histories, and clinical notes.
  • Scheduling and Appointment Management: Advanced scheduling features, including drag-and-drop functionality and automated appointment confirmations.
  • Billing and Insurance Management: Streamline billing processes with electronic claims submission, payment tracking, and insurance verification.
  • Clinical Charting: Detailed and customizable charting tools for documenting patient exams, treatments, and progress notes.
  • Reporting and Analytics: Generate detailed reports on practice performance, financials, and patient demographics to inform decision-making.
  • Role-Based Access Control: Ensure data security and compliance by assigning specific access permissions to different staff roles.
  • Patient Portal: Allow patients to access their health records, appointment schedules, and billing information online.
  • Imaging Integration: Seamlessly integrate with digital imaging systems for storing and viewing X-rays and other diagnostic images.
  • Task Management: Assign and track tasks within the practice to ensure efficient workflow and accountability.
  • Customizable Templates: Use pre-built or custom templates for treatment plans, clinical notes, and patient communications.
  • Mobile Access: Utilize mobile-friendly interfaces for managing practice operations on-the-go.
  • Data Backup and Recovery: Automatic data backups and recovery options to protect against data loss.
  • Third-Party Integrations: Connect with other software solutions such as accounting systems, marketing tools, and more.
  • Training and Support: Access to comprehensive training resources and customer support for troubleshooting and guidance.

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All Dental Scheduling Software (67 found)

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Dentrix Ascend

by Henry Schein Inc
Dentrix Ascend
Dentrix Ascend is a comprehensive cloud-based dental practice management software designed to streamline various administrative and clinical tasks. It is particularly well-suited for dental practices of all sizes, including multi-location practices, due to its scalability and robust feature set. The software offers a range of functionalities such as patient scheduling, billing, charting, and reporting, all accessible from any device with internet connectivity. This flexibility is a significant advantage for practices looking to enhance efficiency and improve patient care. One of the standout benefits of Dentrix Ascend is its intuitive user interface, which simplifies navigation and reduces the learning curve for new users. Additionally, the software's cloud-based nature ensures automatic updates and data backups, providing peace of mind regarding data security and compliance. Popular features include electronic health records (EHR), treatment planning, and patient communication tools, which collectively contribute to a more organized and patient-centric practice. Compared to similar products, Dentrix Ascend is often praised for its ease of use and comprehensive support. Pricing details are typically customized based on the specific needs of the practice, so it is recommended to contact SelectHub for a tailored quote. This approach ensures that practices only pay for the features they need, making it a cost-effective solution for dental practice management.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android

Emitrr

by Emitrr
Emitrr
Emitrr is a sophisticated software solution designed to streamline tasks such as Marketing Automation, making it an ideal choice for businesses seeking to enhance their marketing efficiency. This platform is particularly well-suited for small to medium-sized enterprises that require robust automation tools to manage their marketing campaigns without the need for extensive manual intervention. Emitrr offers significant benefits, including improved customer engagement, increased lead generation, and enhanced campaign tracking capabilities. Popular features of Emitrr include automated email marketing, SMS campaigns, and detailed analytics that provide insights into campaign performance. Users appreciate the intuitive interface and the ability to customize workflows to fit their specific needs. Compared to similar products, Emitrr is often praised for its user-friendly design and comprehensive feature set, which allows businesses to execute complex marketing strategies with ease. Pricing for Emitrr varies based on the specific requirements and scale of the business, and it is typically structured on a subscription basis. For precise pricing details, it is recommended that users contact SelectHub to obtain a tailored quote that aligns with their individual needs.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
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Buyer's Guide

Dental Appointment Scheduling Software Is All About Simplifying Appointment Booking for Practices and Patients

Dental Appointment Scheduling BG Intro

It’s time for you to make the switch from traditional paper records and appointment books to cutting-edge technology, such as dental appointment scheduling software, that automates appointment booking.

Do you want to purchase robust dental scheduling software for your clinic? This buyer's guide will come in handy.

In this guide, we’ll present you with key features and benefits, give a rundown of a few of the most popular applications on the market, and help you start preparing your own comparison strategy.

Executive Summary

  • Dental appointment scheduling software helps patients schedule appointments remotely.
  • The basic features of dental appointment scheduling software include scheduling, dentistry-specific templates, patient portal software and more.
  • It’s essential to make a list of questions for yourself and vendors to select the perfect software for your practice.
  • Comparing software features and making a detailed pricing strategy is important in your solution purchase journey.
What This Guide Covers:

What Is Dental Appointment Scheduling Software?

Dental appointment scheduling software is a medical tool that helps dental office staff manage appointment booking, rescheduling and cancellations efficiently. It also stores patient information, making it readily-available during communication and scheduling.

Efficient dental appointment scheduling software must be capable of:

  • Handling appointment bookings and providing required patient details to clinic staff.
  • Syncing with your in-house calendar seamlessly.
  • Providing multiple location access.
  • Scheduling staff shifts and optimizing dental clinic workflows.

Relying on dental appointment scheduling solutions can save time and additional effort for your medical staff. For starters, patients can book appointments online according to their convenience rather than calling during office hours.

Most dental appointment scheduling applications are compatible with mobile devices and tablets. Users can track upcoming appointments with just one look at their calendars. In addition, there are multiple other benefits these applications offer.

Primary Benefits

There are several benefits that dental appointment scheduling solutions bring to your practice.

For starters, they allow your patients to book online appointments from the comfort of their homes. Medical staff and doctors can follow up with patients quickly and deliver better care.

With that in mind, let’s dive deeper into some of the primary benefits of dental appointment scheduling software:

Dental Appointment Scheduling Benefits

Streamline Appointment Booking

With traditional dental appointment scheduling, patients have a specific window for calling the clinic to book appointments. With a dental appointment scheduling application, they can book appointments anytime and anywhere.

No more waiting on the phone to book a slot. Users will have access to all the available slots and can book one according to their convenience. It can also help attract new patients by allowing them to handle first-time appointment forms online.

Eliminate Back-and-Forth Scheduling

These solutions help you reduce back-and-forth calls between staff and patients due to unavailability or overlapping time slots.

Now, you can list open appointment availability on your website for patients to see and choose slots accordingly.

Reduce Phone Calls

We’ve all put off making important calls or simply forgotten to schedule appointments during office hours. Dental appointment scheduling software reduces the need for phone calls. Patients can use your online portal to book appointments anytime they want.

Minimize No-Shows

Patients are busy, so forgetting about an appointment they scheduled weeks in advance isn’t far-fetched. Automatically send upcoming appointment reminders to patients to help limit no-shows.

Key Features & Functionality

Patient Self-Scheduling

Self-scheduling allows patients to book their own appointments online without having to call the front desk and check for availability.

The staff will receive an automatic alert when a patient books an appointment.

Patient Records

Integrate patient records such as tooth scans, lab reports, prescriptions and invoices to make a file for each patient.

This helps ensure every patient detail is in one place and easily accessible. A well-kept patient record makes life easy for doctors and can significantly speed up diagnosis.

Appointment Reminders

Practices can set automatic reminders to alert patients about upcoming appointments.

Send reminders via email, text or call, based on patients’ preferences, providing details about their appointments.

Multi-Location Management

Do you own several dental clinics? Connect your clinics uniformly with one centralized management system.

At the time of appointment booking, patients will be able to see which branch they are opting for to help avoid confusion.

Online Payments

There are various reasons to accept online patient payments, including increased collection rates, improved collection time and reduced admin time.

Most dental appointment scheduling software provides an online payment feature that can enable patients to pay via credit and debit cards.

Further, patients can access the availed services and total costs payable information online or through email.

Virtual Wait Lists

Reduce appointment cancellations with virtual wait lists. The staff can notify patients to move up appointments in case of prior cancellations.

Messaging

Doctors and patients can stay in touch constantly with two-way messaging. You can reach out to patients regarding schedule changes and find a new time that works best for them.

Software Comparison Strategy

While most dental scheduling software usually provides similar features, comparing their additional features and integration capabilities can help you narrow down your search. What problems are you trying to solve and what do you need from a solution to resolve them?

Next in your comparison, consider how many employees need to use the system and the different use cases they require. Take into account their experience level with similar solutions — i.e., how much training they’ll need to get up and running.

And don’t forget to research the vendors you shortlist. How long have they been around? Are their user reviews generally positive? Do any of your industry contacts already work with the vendor, and would they recommend them?

If you’re interested in learning more about conducting a successful software comparison, check out our Lean Selection methodology.

Cost & Pricing Considerations

One of the most common pricing factors is the mode of deployment — on-premise or cloud.

While an on-premise option may cost more upfront, it provides you with everything in-house, usually for a one-time or periodic licensing fee. And since everything is in-house, you need a dedicated IT team for support, which isn’t cheap.

On the other hand, vendors host cloud software on their servers, so you just have to pay a subscription fee to access it. It’s cheaper upfront, but subscription payments can be costlier in the long run.

Vendors usually quote prices depending on the number of users, features and implementation services you require. Often, installation and service costs vary from provider to provider. Therefore, clear all your queries with vendors before making a decision.

The Most Popular Dental Appointment Scheduling Software

Let's look at the most popular dental appointment scheduling software solutions creating a buzz on the market.

Solutionreach

Solutionreach is a cloud-based dental application that helps clinics improve patient-provider communication and increase patient retention rates. It offers a mobile application to help staff monitor and make changes to schedules throughout the office or on the go.

Its features include appointment reminders, missed appointment messaging and more.

Solutionreach

Track appointment metrics, such as recall appointment value, across different dental processes to make informed decisions. Source

Dentrix

Dentrix is a dental practice management software that caters to practices of all sizes. It provides innovative front office, clinical and business management tools for dental clinics to consolidate administrative and clinical tasks in one platform.

It helps staff streamline clinical operations as the application is compatible with most operating systems.

It facilitates medical billing, automatic reminders and periodontal charting.

Dentrix

Stay up to date on upcoming appointments with Dentrix. Source

Open Dental

An on-premise practice management solution, Open Dental offers several modules for treatment plans, imaging and more to save time for care providers. It also automates tedious administrative tasks and frees up more time for medical staff to focus on patients.

The modules can be customized according to your clinical needs. It helps you delegate operatories, create block scheduling calendars or fill in scheduling gaps with patient recall. You can use it for treatment plans, dental charting, and dental imaging among other practices.

Open Dental

View patient appointments in Open Dental’s appointment module. Source

 

 

Questions To Ask

Asking internal questions can provide greater insight into the current state of your practice. Consult your staff to understand the exact requirements.

This will help you figure out the features you need with the new dental appointment scheduling solution. We’ve put down some questions below that will help you.

  • Do I need a scalable solution? How big is my organization?
  • Will I need add-on modules to incorporate the new system within our existing clinical workflows?
  • Do I need extensive customizations?
  • What’re the typical challenges I’ll come across during installation?
  • Are my employees familiar with this type of software, or will they need additional training?

Dental Appointment Scheduling Key Questions

Make a list of questions for vendors. Ask them to answer all your queries about additional fees. Ask about training and installation procedures.

To give you a headstart, here are some questions to ask vendors.

  • How often can I expect updates?
  • What are the add-on features I can purchase with the solution?
  • How satisfied are other users with the product?
  • Do you provide HIPAA-compliant software?
  • What type of training will you provide for our staff?

Next Steps

Dental appointment scheduling software can significantly improve a clinic’s care delivery and internal processes.

Thinking of purchasing an appointment scheduling solution to bolster business and revenue streams? Look no further.

Start your quest to get your hands on the best dental appointment scheduling application for your facility. Our free comparison report makes it easy to see how popular products stack up against each other and best suit your needs.

Product Comparisons

Additional Resources

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Technical Content Writer
As a technical writer and market analyst at SelectHub, Samikshan creates content for construction takeoff, medical EMR, EHR and ambulatory niches. He is a bibliophile and an ardent football fan with an unquenchable thirst for adventure. Outside business hours, one can find him on the football pitch or in his room, listening to metal music and patting his cat, Newton.
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
Edited By Ryan McElroy
Content Editor
Ryan McElroy is a Content Editor and Senior Market Analyst at SelectHub who writes and edits content on various software types, along with their broader concepts and the industries they serve, including medical, construction, CMMS, supply chain management and legal. He studied at the University of Missouri (Mizzou) and earned his BA in Journalism in 2016. During his free time, you’ll find Ryan playing video/card/board games, sipping coffee and reading speculative fiction, or listening to music his loved ones often describe as “headache-inducing.”