Categories   >   Senior Living Software
Last Reviewed: November 14th, 2024

Best Senior Living Software Of 2024

What is Senior Living Software?

Senior Living Software forms an essential pillar for managing care homes, retirement communities, and assisted living facilities. It resolves traditional problems such as scheduling, billing, resident tracking, and service planning, while improving efficiency and quality of care. Its importance shines through in managing everyday operations, enhancing staff productivity, and promoting resident satisfaction. Key features include appointment scheduling, medication management, and billing while emergent properties may leverage artificial intelligence for predictive care. Industries reaping its benefits include senior care facilities, hospice homes, and retirement communities. Notable limitations may reflect as steep learning curves and implementation challenges. Conclusively, Senior Living Software serves as a strategic tool in raising operational efficiency and upholding the quality of care for the elderly. Despite a few hurdles, its capacity to streamline management and contribute to seniors' wellbeing undeniably presents a convincing value proposition.

What Are The Key Benefits of Senior Living Software?

  • Enhances operational efficiency
  • Improves quality of care
  • Facilitates staff scheduling
  • Automates care service planning
  • Streamlines billing process
  • Aids in medication management
  • Boosts staff productivity
  • Tracks resident information
  • Simplifies communication process
  • Supports data-driven decisions
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Overall

Based on the latest available data collected by SelectHub for 22 solutions, we determined the following solutions are the best Senior Living Software overall:

Therap
Therap
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Why We Picked Therap

Is Therap all it's cracked up to be, or does it fall flat? User reviews from the past year present a mixed bag when it comes to Therap's software for managing home health tasks. Some users appreciate specific features, like the robust documentation and scheduling tools, highlighting how these features save time and reduce errors. However, a recurring gripe among users is the platform's clunky interface and lack of intuitive design, with some even comparing it to outdated systems. This is particularly important because an intuitive interface is crucial for healthcare professionals who need to access information quickly and efficiently. While Therap offers a comprehensive suite of features, its user-friendliness seems to be a point of contention. This suggests that Therap might be best suited for larger agencies with dedicated IT support that can help staff navigate the complexities of the software, rather than smaller providers looking for a more intuitive, out-of-the-box solution.

Pros & Cons

  • Electronic Visit Verification: Users applaud Therap's integrated EVV features, highlighting how they streamline the verification process for home health visits and ensure accurate billing.
  • Simplified Scheduling: Therap's scheduling tools are praised for simplifying the often-complex task of coordinating home health visits, leading to fewer scheduling conflicts and improved caregiver utilization.
  • Improved Communication: Users consistently praise Therap's communication features, such as secure messaging and real-time updates, for fostering seamless information sharing between agencies, caregivers, and clients' families.
  • Reduced Paperwork: Therap's electronic documentation features are repeatedly commended for minimizing reliance on paper records, resulting in reduced administrative burden and improved record accuracy.
  • Steep Learning Curve: Users have reported that Therap's numerous features and clunky interface make it difficult to learn and navigate efficiently, especially for agencies transitioning from simpler software.
  • Cumbersome Documentation: Many users express frustration with the amount of clicking and scrolling required to complete documentation, impacting their workflow and efficiency.
  • Limited Customization: Agencies have noted their inability to tailor certain features or reports to their specific needs, limiting Therap's adaptability to diverse workflows.
  • Occasional Technical Issues: Users have mentioned experiencing occasional glitches, error messages, and slow loading times, which can disrupt workflow and cause frustration.

Key Features

  • Audits and Quality Assurance: Customize settings to fit accreditation regulations and industry standards. Access detailed assessments, audit trails and analytics to ensure quality and compliance. 
  • Case Management: Access client documentation for in-person and virtual visits, established goals and billing information from one place. 
  • Electronic Billing: Manage documentation for direct services and claim reconciliations. Set custom billing rules for services offered. 
  • EHR: Communicate across an organization and keep track of important documents, forms, patient health records, medication records, billing and analytics in one place. Participate in a particular state’s Health Information Exchange. 
  • EVV: Adhere to the 21st Century CURES Act with electronic visit verification. Provide a mobile check-in application which includes date and time stamps, GPS location and electronic signatures. 
  • Employment and Benefit Tracking: Provide vocational rehab and community employment services. Offer job discovery tools and support while tracking applications, interviews and milestones. 
  • Incident Reporting and Management: Submit reports for on-the-job incidents and access tools for following up and investigating. Track discrepancies and data for incident trends. 
  • Individual Budgeting and Billing: Create and manage budgets by creating strategies and allocating funds. Allow budget proposal submissions and track spending against authorized funding. 
  • Information and Referral: Customize assessments and surveys to collect information relating to demographics, referral sources and caregivers. Assign tasks to team members and track trends in real time. 
  • Intake and Eligibility: Streamline HR services into one platform with online checklists and assessments. Manage individual candidate eligibility and access submissions for review. 
  • Mobile Applications: Access the software suite and communicate with coworkers remotely using any iOS or Android device. 
  • Performance Dashboard: View analytic dashboards for incident reporting, data-driven outcomes, health tracking, billing and demographics. Track data for a range of subcategories within each dashboard. 
  • Person-Centered Planning Tools: Access online tools to help create and implement plans to reach goals. Set strategies for carrying out plans. 
  • Priority & Waiting List Management: Create questionnaires to gather client information. Use waiting lists to organize applicants based on priority. 
  • Service, Goals and Outcome Tracking: Access client goals and plans, as well as progress notes using a mobile app or computer. Connect to billing and claim information to log services rendered at the point of contact. 
  • Waiver Slot Management: Check clients’ eligibility or status for Medicaid in real time. Access state regulations to manage priority placement or assist in transferring waivers. 
PointClickCare
PointClickCare
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Why We Picked PointClickCare

PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.

A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

Pros & Cons

  • Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
  • Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
  • Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
  • Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
  • Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
  • Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.

Key Features

  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
ECP
ECP
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Why We Picked ECP

ECP is a web-based solution that streamlines day-today-tasks of caregivers. Most users felt that the system offers all the tools and features they require to run their practices smoothly. In addition, the app is easy to use and users found it straightforward to navigate through the different services and options. Users have also pointed out that it offers remote connectivity which has helped them to provide their services while not present at the office. However, some users felt that the care plans option was not satisfactory as the learning curve was steep. Also, the system froze in the event of an internet outage that caused the users downtime.

Pros & Cons

  • Customer Support: About 87.5% of users reported that ECP representatives provided adequate support. Furthermore, accessing support options is easy and customer care agents reply quickly.
  • Ease of Use: Users noted that the interface is user-friendly and easy to navigate. As noted by about 97% users, no additional coding knowledge is required to use the application.
  • Deployment and Implementation: About 80% of users report that the vendor provides additional support to customers and streamline the installation process.
  • Reporting: As noted by 80% of the users, the platform’s interactive reporting helps them to keep track of medicine inventory.
  • Web/Mobile Accessibility: About 88% of users report that it is easy to access remotely.
  • Value for Money: Of the users who discuss ease of use, about 98% noted that the application implements their current workflow seamlessly, streamlines day-to-day activities and tracks medical inventories for availability of medicines.
  • Alert Functionality: About 60% of regular users mentioned the absence of alerts when their customer posts questions. They felt that an alert feature should be introduced to streamline the process for them to revert to the end users.
  • Care plans: About 99% of reviewers have pointed out the difficulty in understanding the solution’s care plans.
  • Speed and Performance: While 87% users praised the data visualization and ease of use, 80% of them noticed that the application crashes from time to time. Users felt that the software mostly hangs when there is a network failure.
  • Training: Regarding training services, 58% of users gave positive feedback. However, the other 41% of reviewers faced challenges while using some of the features.

Key Features

  • eMAR: Seamlessly integrate with pharmacies to reduce medication errors and time spent reviewing orders.
  • Instant Notifications: Receive instant notifications on medication delays. Staff can record necessary vitals through automated safeguards to reduce errors.
  • Risk Mitigation: Reduce human error related to prescription administration and medication counts with eMAR.
  • Resident-Centric Leads: Equip caregivers to stay on top of leads in the vicinity. Collect and store information regarding a lead before engaging.
  • ECP: Access an intuitive user interface on Windows desktops, laptops, tablets and phones, as well as Android and iOS tablets and phones.
  • EHR Support: Quickly transition from assessment to care plan while using customizable care levels.
  • Assessment and Care Plan: Conduct assessments to readily customize care plans and daily task lists according to the patients' needs.
  • Audits: Customize filters to detect missed charting, refused care and charting details.
  • Care Plan Deviation: Enable caregivers to note care levels and minutes of care given to calculate the residents' fees.
  • Maintenance: Stay up to date with building maintenance, housekeeping tasks and general community duties. Maintenance staff can create order or repair requests quickly.
  • Reports: Utilize a myriad of state-specific, data-driven reports, resident assessments and a report editor to prepare company-specific reports. Convert existing paper forms into electronic processes using a custom report editor.
  • Billing: Automate the billing process by assigning expenses and creating invoices at the time of service. Keep track of all the billable items and add recurring charges automatically.
MatrixCare
MatrixCare
Start Price
$35
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Why We Picked MatrixCare

MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.

It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.

Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

Pros & Cons

  • Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.
  • Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.
  • Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.
  • Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.
  • Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.

Key Features

  • Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
  • Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
  • EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
  • Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
  • Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
  • Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
  • Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.
Net Health
Net Health
Start Price
$100
Monthly
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Why We Picked Net Health

Is Net Health the bee's knees of EHR solutions, or does it leave users feeling stung? User reviews from the past year reveal a mixed bag. Net Health, a cloud-based EHR software, garners praise for its comprehensive suite of features designed to streamline clinical workflows. Users specifically applaud its intuitive interface, robust reporting capabilities, and seamless integration with other healthcare systems, which are significant because they empower healthcare professionals to work smarter, not harder. For instance, one user highlighted the efficiency of batch printing for sending weekly progress notes, a testament to the software's ability to simplify repetitive tasks.

However, some users have raised concerns about occasional software glitches and the steep learning curve associated with mastering its extensive functionalities. Despite these hiccups, the overwhelming sentiment leans towards the positive, with many users emphasizing Net Health's user-friendliness and ability to improve compliance and documentation accuracy. This positive feedback underscores the software's capacity to address critical pain points in healthcare management. Net Health appears to be a good fit for practices of all sizes looking for a feature-rich EHR solution, particularly those that prioritize streamlined workflows and robust reporting tools. However, potential adopters should consider the initial learning curve and factor in adequate training time for their staff.

Pros & Cons

  • Functionality: The system streamlines patient scheduling, authorizations, entering client and insurance information. It provides easy-to-use templates and simplifies billing and documentation with built-in compliance, noted 84% of users who mentioned the product’s functionality.
  • Customization: Approximately 80% of reviewers said that the product offers a custom documentation process for enhanced ease.
  • Cost: Nearly 77% of reviewers emphasized that the application offers user-friendly features and is affordable for smaller agencies.
  • Glitches: The application is buggy and encounters glitches, occasionally losing crucial documentation, noted 86% of users who talked about bugs and glitches.
  • Interface: Nearly 81% of reviewers said that the system’s UI is challenging to work with initially.
  • Signs: It is difficult to find vital signs on patient notes, said approximately 76% of reviewers who talked about the application’s note-taking capability.

Key Features

  • Agency Portal: Coordinate with multiple teams from a single location. Manage referrals, share documents and bring teams on the same page about billing and patient care. 
  • Intake Management: Manage visits and patient intake while being in control of scheduling. Complete patient documentation with or without an internet connection while improving compliance and productivity. 
  • Billing: Track different pay rates and customize billing while ensuring accuracy. Minimize claim denials while maximizing reimbursements and cash flow. 
  • Analytics: Make smarter business decisions with real-time operational intelligence. Make intelligent decisions about patient care, staffing and operations using role-based and visual dashboards while getting visibility into visit data and staff information. 
  • Telehealth Portal: Maximize engagements and care abilities in a changing environment. Drive telehealth services with secure text messaging and videoconferencing while sustaining communication with patients. 
  • Documentation: Customize accurate documentation while ensuring all providers are productive and compliant. Control therapist flow by using a digital patient management board for new assignments, live updates and reassignments when required. 
Caremerge
Caremerge
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Why We Picked Caremerge

Caremerge has established itself as a prominent player in the long-term care software market, offering a comprehensive suite of tools designed to streamline operations and enhance resident care. User feedback from the past year highlights both the strengths and weaknesses of the platform, providing valuable insights for potential adopters.

Caremerge is often praised for its user-friendly interface and intuitive design, making it accessible to staff members with varying levels of technical expertise. The platform's robust communication features, including secure messaging and video conferencing, facilitate seamless collaboration among care teams, residents, and families. Additionally, Caremerge's care planning and medication management modules are commended for their ability to improve accuracy and efficiency in care delivery. However, some users have noted that the initial setup process can be time-consuming and that certain features may require additional training to fully utilize.

Compared to similar products, Caremerge differentiates itself through its strong focus on resident engagement and family involvement. The platform offers a resident portal that allows individuals to access their care plans, communicate with staff, and participate in activities. Family members can also stay connected through a dedicated portal, receiving real-time updates and engaging in care discussions. These features are particularly important in the long-term care setting, where fostering a sense of community and maintaining strong family connections are crucial for resident well-being.

Caremerge is best suited for long-term care facilities seeking a comprehensive software solution that prioritizes resident engagement, family involvement, and care team collaboration. Its user-friendly interface, robust communication tools, and focus on care coordination make it an ideal choice for organizations looking to enhance operational efficiency and improve resident outcomes.

Pros & Cons

  • Improved Communication and Collaboration: Caremerge facilitates seamless communication among staff, residents, and families, ensuring everyone is well-informed and connected. The platform offers various communication tools, such as messaging, announcements, and calendars, to keep everyone in the loop.
  • Enhanced Care Coordination: Caremerge streamlines care coordination by providing a centralized platform for care plans, assessments, and progress tracking. This feature enables caregivers to efficiently manage resident care and make data-driven decisions.
  • Increased Family Engagement: Caremerge promotes family involvement in resident care by offering a family portal where they can access information, communicate with staff, and participate in care planning. This increased engagement fosters a sense of community and support for residents.
  • Streamlined Operations: Caremerge helps long-term care facilities optimize their operations by automating tasks, reducing paperwork, and improving efficiency. The platform offers features such as electronic health records, billing management, and staff scheduling, which can save time and resources.
  • Usability Challenges: The platform's interface can be confusing and difficult to navigate for both staff and residents, especially those with limited technological experience. The complexity of the system can lead to a steep learning curve and frustration among users.
  • Technical Issues: Users have reported experiencing various technical problems, such as software glitches, system crashes, and slow loading times. These issues can disrupt workflows, hinder communication, and negatively impact the overall user experience.
  • Customer Support Concerns: Some users have expressed dissatisfaction with the responsiveness and effectiveness of Caremerge's customer support. Long wait times, unresolved issues, and a lack of clear communication can exacerbate frustrations and hinder problem resolution.

Key Features

  • Care Plan Management: Enhance patient care with electronic care plans shared with patients, families and providers.
  • Event/Activities Planning: Engage patients and entire communities by planning activities and events to maintain patient activity and satisfaction.
  • Incident Management: Restore normal service operations as quickly as possible and minimize the impact on business operations after unforeseen issues to ensure smooth customer collaboration.
  • Lead Management: Track customers details and sales details, profit graphs, call records, emails, and all necessary activities to close leads.
  • Medication History: Share entire medical histories with patients, including past doctor visits and prescribed medicines.
  • Patient & Family Engagement: Enable staff to communicate seamlessly with patients and family members.
  • Work Order Management: Simplify and control work order management through order activation, assignment and distribution.
Oncare
Oncare
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Why We Picked Oncare

Oncare is a cloud-based solution that provides tools that help users run their practices seamlessly. The reviewers highly praised its easy accessibility from anywhere at any time. Also, its billing feature helps them pay and receive money quickly. That said, the system poses some challenges to users in the implementation phase and also lacks the capability to integrate with external tools.

Pros & Cons

  • Functionality: About 79% of reviewers pointed out that On.Care provides all the features and functionalities required to run a practice smoothly.
  • Ease of Use: Of the total reviewers, about 74% praised the solution’s setup and ease of use. Users were able to navigate through the app and find options seamlessly.
  • Reporting: About 78% of users who mentioned reporting said that pulling reports from the system is easy and quick.
  • Billing: Regarding this feature, approximately 84% of users said that it has made billing, collecting and tracking tuition payments easier.
  • Accessibility: 100% of users who reviewed this have highly praised the cloud-based system’s accessibility.
  • Deployment: Regarding deployment, 98% of users have faced challenges while deploying the solution.
  • Updates: According to 95% of users who reviewed this feature, the updates are not uniform and take a long time to install.
  • Sharing and collaboration: About 98% of users said that On.Care lacks the ability to synchronize with external accounting tools such as QuickBooks.

Key Features

  • Budget Dashboards: Graph and chart data to keep track of budgets, orders and financials.
  • Reporting: Reduce costs and plan spendings carefully with integral reports. Stay on top of financials by analyzing previous order reports.
  • Real-Time Ordering: Process individual orders on demand, avoiding delays associated with batch processing.
  • Approval Process: Streamline workflows by implementing approval processes for categories, facilities, over budget orders and even specific-value orders.
  • Accessibility: Avail services through mobile phones and tablets.
  • Receiving: Track order details by enabling users to upload packing slips. Automatically receive updated order statuses that reflect if the order has been received, partially received or not received.
  • Chat.On: Communicate with coworkers regarding specific POs or invoices. Save text messages in the application for future use.
  • Invoice Reconciliation: Identify and manage discrepancies between invoices and related purchase orders, contracts or receipts to ensure proper payment.
  • Custom Approval: Create a custom approval process for invoices. Check every invoice for discrepancies and adjust them.
  • Invoice Storage: Save invoices as PDFs in an accessible library for later use.
QS/1
QS/1
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Why We Picked QS/1

QS/1 helps pharmacies streamline their prescription tasks and grow patient engagement. Many users felt that the solution provides all the features and functionalities they need to run a successful practice. Moreover, the slick and intuitive user interface helped them to learn the application quickly. Also, users have received sufficient and quick responses from the support team. However, users also pointed out that the icon cluster of the solution is not well organized. The solution also gets a bit sluggish overtime as there are bugs present and updates take a long time to install. Furthermore, the reporting feature can be cumbersome and not intuitive.

Pros & Cons

  • Features: 77% of users praised QS/1’s POS system for its efficiency and simplicity. Apart from the POS, its features have helped streamline medical practices as reported by users.
  • Ease of Use: The intuitive user interface is easy to learn and navigate through as reported by almost 86% of users.
  • Support: Users facing problems with reporting and other features have received satisfactory support from the customer care executives as noted by 73% of reviewers.
  • Sharing and Collaboration: Regarding this feature, approximately 67% users noted that the system has improved their communication with staff. Further, it integrates with imaging software to display prescriptions seamlessly.
  • Data Visualization: About 98% of users reported that the icons and functionalities of the platform are not well organized.
  • Speed and Performance: Of the users who mentioned the solution’s features and functionalities, about 58% of them faced difficulty with hanging without notice. Also, the solution is riddled with bugs that make it sluggish.
  • Reporting: About 84% of users pointed out that the custom reporting feature is cumbersome and not very intuitive.
  • Cost: Mentioned by approximately 66% users, the solutions’ cost is a deterrent for many buyers.
  • Updates: According to 67% of users who reviewed the solution, the product’s updates force users to stop work and wait for them to complete.

Key Features

  • NRx: Simplify workflows, process claims and manage inventories with advanced management tools.
    • Web Refills: Dispatch web refills and print labels to dispensing systems. Reduce data entry by scanning barcodes to auto-populate information.
    • Pricing Control: Utilize third-party pricing and drug price plans to regulate pricing structures. Create formulas to determine prescription prices.
    • Improved Care: Connect and collaborate refills for patients with automated reminders. Synchronize all patient refills for pick up the same day of the month.
    • Interface: Connect with various technology solutions, boost workflow efficiency and enhance patient engagement.
  • PrimeCare: Enhance pharmacy workflow and improve efficiency with an integrated software.
    • Billing: Automate prescription rebills by tracking multiple changes in pay status. Assign price plans and charge accounts based on the facility.
    • Versatile Dispensing: Utilize a variety of dispensing intervals and systems to handle short-cycle dispensing.
    • Documents Library: Keep track of documents and protect important papers by storing them in a customized library.
    • Delivery Track: Optimize logistical functions with efficient route optimization and signature capture. Keep track of all deliveries with audit reports.
  • Point of Sale (POS): Experience total store management with a POS system that includes scanner and signature-capture equipment.
  • Claims Management: Identify, control and resolve claim demands to stay on top of finances.
TaskMaster Pro
TaskMaster Pro
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Why We Picked TaskMaster Pro

Is TaskMaster Pro a master of its domain or just another task in the IDD case management software landscape? User reviews from the past year suggest the former. TaskMaster Pro consistently receives high praise for its user-friendly interface, especially from Direct Support Professionals (DSPs) who find it intuitive and easy to navigate. For instance, one user stated that "TMP is super friendly, with great tech support," highlighting the software's accessibility and helpful support system. This ease of use is a key differentiator, as many competing IDD software solutions are often criticized for being clunky and difficult to learn. TaskMaster Pro's robust reporting capabilities are another major strength. Users appreciate the software's ability to generate detailed reports on various aspects of care, such as incident tracking, service delivery, and billing. This feature not only streamlines administrative tasks but also provides valuable insights into program performance and areas for improvement. One user praised TaskMaster Pro's comprehensive billing features, including automated billing, insurance verification, and claims management, stating that the software "allows users to submit claims electronically and track the status of payments." This level of detail and automation empowers providers to make data-driven decisions and optimize their operations. However, some users have pointed out that the initial setup and learning curve can be somewhat challenging, particularly for larger organizations with more complex needs. While the software is generally considered user-friendly, the abundance of features and customization options can feel overwhelming at first. Despite this initial hurdle, most users agree that the long-term benefits of using TaskMaster Pro far outweigh the initial learning curve. Overall, TaskMaster Pro is ideally suited for IDD providers of all sizes who are looking to streamline their operations, improve communication, and enhance the quality of care they deliver. Its intuitive interface, robust reporting capabilities, and dedicated support make it a standout choice in the IDD software market. Whether you're a small provider just starting out or a large organization looking to upgrade your current system, TaskMaster Pro offers a comprehensive and user-friendly solution to meet your IDD management needs.

Pros & Cons

  • Easy to Use: TaskMaster Pro is designed to be user-friendly for both Direct Support Professionals (DSPs) and management, simplifying documentation and improving communication.
  • Intelligent Care Scheduling: The software optimizes care scheduling by integrating data and processes, ensuring accurate service delivery.
  • Incident Management: TaskMaster Pro provides real-time tools for documenting incidents seamlessly and offers insights into client behaviors.
  • In-Line Training: The software includes virtual, on-demand training features to enhance staff knowledge and skills.
  • Compliance Documentation: TaskMaster Pro assists in meeting compliance requirements efficiently, streamlining documentation and logs management for accurate and timely reimbursement submissions.
  • Complex Setup: TaskMaster Pro can be difficult to configure during the initial setup phase, potentially requiring extra assistance from support teams to ensure proper implementation.
  • Cumbersome Training Library: Some users have reported that the training library within the system is difficult to navigate and utilize effectively.
  • Medication Order Renewals: The process for renewing medication orders can be time-consuming, as each order must be renewed individually.
  • Cumbersome IP Objective Input: Users have noted that inputting IP objectives can be a bit cumbersome and could be streamlined for better usability.
  • CNA Form Discrepancy: The CNA form within the software does not currently align with the recommended state form (8584), which could pose challenges for providers.

Key Features

  • Patient Records Management:Reduce manual processes of paper-based forms and entries with electronic records for quick and efficient accessibility.
  • Report Tracking:Track event delivery and response progress in an intuitive, real-time format with reports.
  • Scheduling: Sort out medicines that need to be tightly regulated. Schedule orders and payments to pay bills in a timely manner.
  • Automated File Backup:Perform backups on a predetermined schedule. Save money over an extended period of time with automated backups.
  • Access Control:Regulate access to computing resources for selected employees.
  • Electronic Data Signature:Collect signatures and approvals on multiple documents at one time without the need for printing.
  • Complete Medical Module: Showcase complete patient information from previous doctor visits on case reports.
  • EMR/EHR:Store patients’ health information electronically. Share records across different health care settings.
Savii
Savii
Start Price
$100
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Why We Picked Savii

Savii improves care delivery through simplifying home health processes. The software provides all the features and functionalities to health care executives to run their practice smoothly while increasing productivity. In addition, it has also received praise from users for its intuitive user interface and navigation ease. However, the application falls short on delivering a robust scheduling feature and comes with a steep training curve.

Pros & Cons

  • Functionality: According to 88% of the reviewers the convenience of submitting MCO claims is a time saver.
  • Ease of Use: According to 97% of users, the solution is easy to use, offering a seamless user interface and simplified navigation.
  • Customer Support: About 80% of users who mentioned this pro said customer support is prompt and takes additional care to solve issues.
  • Billing: Regarding this feature, approximately 99% of users gave a positive response, stating that billing capabilities simplify payables and record keeping.
  • Scheduling: The master schedule is laggy and it often takes a lot of hours to schedule a client, according to 99% of users.
  • Training: According to 75% of users the solution’s training modules are not easy to follow and require hours of learning.
  • Sharing and Collaboration: About 75% of users mentioned that the software does not send any notification for updates that result in downtime.

Key Features

  • Care: Integrate referrals, intakes, authorizations, scheduling, personnel records and data tracking to take care of nonclinical agency needs.
  • Referral Portal: Enable sources to send referrals directly to agency websites.
  • Referral Manager: Calculate ROI on referrals with an expert’s advice and metrics.
  • Client Manager: Simplify staff workflows and organize additional tasks, including customizable care and service plans.
  • Billing Manager: Utilize automated billing to take the load off staff and reduce human errors in invoices.
  • KPIs: Track metrics regularly to stay updated on daily activities and changes.
  • Connect: Leverage tools to stay connected to agencies, clients and staff members.
  • EVV: Register in/out times and execute document tasks on mobile devices. Automatically upload data after a connection is established.
  • Family: Provide patients access to schedules, electronic care journals, care team members, messages and statement records anytime and anywhere.
  • Request Appointment: Patients can book doctor appointments from the comfort of home through mobile devices.
  • Automatic Alerts: Send automated mobile alerts to patients for appointment and treatment reminders.
  • Invoice payment: Set up digital billing so patients can pay invoices on time and online through the agency portal.
  • Messaging: Stay connected with the clinics and patients with a messaging feature.
  • Nurse: Automate patient onboarding with full home care nurse POC documentation.
  • Care Plan: Build care plans based on patient assessments, diagnoses and outcome reports.
  • E-Signatures: Electronically collect patients’ signatures on forms and documents.
  • Time Log: Track working and care-delivery hours directly in the portal.
  • Follow-Up Calls: Set 30, 60 and 90 day follow-up calls to check on patient recoveries.
  • Initial Patient Assessments: Access patient profiles to review past medications and doctor visits to save time while onboarding.

COMPARE THE BEST Senior Living Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Senior Living Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
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Deployment
Platform
Logo
Therap
Undisclosed
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Therap
PointClickCare
Undisclosed
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
PointClickCare
ECP
Undisclosed
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
ECP
MatrixCare
$35
Monthly
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
MatrixCare
Net Health
$100
Monthly
No
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Mac Windows Linux Chromebook Android
Net Health
Caremerge
Undisclosed
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Caremerge
Oncare
Still gathering data
No
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Oncare
QS/1
Undisclosed
No
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Mac Windows Linux Chromebook Android
QS/1
TaskMaster Pro
Undisclosed
No
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TaskMaster Pro
Savii
$100
No
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Savii

All Senior Living Software (22 found)

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Therap

by Therap Services
Therap
Therap is an online EMR solution that offers compliance tracking, appointment scheduling, medical billing and initial assessments in one place. It streamlines processes, boosts efficiency, integrates service delivery aspects, connects people and facilitates secure information exchange. It provides documentation and electronic records in long-term care services for people with developmental and intellectual disabilities. Users can improve communication between care professionals, administrators, quality assurance teams and families.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
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PointClickCare

by PointClickCare
PointClickCare
PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
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ECP

by ECP
ECP
ECP is an electronic medication, health record and clinical charting software for extended care communities. It supports customizable assessments to plan care, reporting and compliance. It connects pharmacy modules to an interface, improving productivity, compliance and care. It helps with community vs. apartment assisted living, group homes, independent living and more. Its pharmacy interface updates medication details, asks questions, records vitals and documents follow-ups. It also gives access to review and audit history and output reports.Its health records have pre-built resident assessment, document and chart activity, task lists, and access management for analysis and history. The pharmacy interface with assisted living facilities lets users classify refills, changes, new orders and discontinues. Further, it provides sales and marketing support to increase revenue and customers.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
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MatrixCare

by MatrixCare
MatrixCare
MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Net Health

by Net Health
Net Health
Net Health Therapy for Acute Care is an online, fully-integrated EHR solution that offers scheduling, rehab therapy documentation and practice management for facilities of all sizes. Its clinical workflows efficiently handle patient management, benchmarking, expert coaching and reporting. It offers structured workflows that improve compliance and boost efficiency while supplying modules to boost revenue. It provides functional assessments, appointment reminders, an integrated home exercise program and a premier Focus On Therapeutic Outcomes (FOTO) subscription for benchmarking. Its SLP workflow ensures compliance and boosts efficiency while providing capabilities that grow revenue.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
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Platform
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Caremerge

by Caremerge
Caremerge
Caremerge is a family communication, resident engagement, health records and medication administration records system for extended care and senior living facilities. It supports calendar hub, family coordination, resident app, voice capabilities and community signage capabilities. It helps manage independent and assisted living facilities, memory care establishments and continuing care retirement communities. The software synchronizes clinical and wellness efforts, manages workflow before a patient is admitted, and addresses family expectations. It provides crisis communication, community and family engagement, a digital display, Alexa integration, a print shop, chronic care management, and more. Its partnership with Spiro100 gives older adults access to wellness videos, helping them remain active. It has an integrated programming and communications module, helping manage care units.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
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Platform
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Oncare

by Oncare Services
Oncare
On.Care helps nursing homes and vendors optimize the procurement process, including creating orders, sharing orders with vendors and managing invoices. It provides mobile access from smartphones and tablets. It includes electronic invoicing, budget dashboards, punchout shopping and more. It facilitates the ordering process with product guides that list items chosen by administrators. It also provides an in-depth order history. Its approval and workflow processes are customizable and may be implemented for facilities, categories, budget orders and more. Its invoicing inclusion supports automatic matching of purchase orders to invoices, approval processes, invoice storage, automated GL coding and more. It reduces costs and improves operational efficiency.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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QS/1

by RedSail Technologies
QS/1
QS/1 assists in managing community, clinic, outpatient and multi-location pharmacies. It helps in opening pharmacies, increasing patient engagement, improving operations and expanding into new markets. Its community pharmacy management modules, NRx and SharpRx, are suitable for large, independent pharmacies and single location or small chain pharmacies.Its clinic pharmacy includes ShipRx to ship prescription requirements to employees or patients. They can activate pre-authorization of payment options and save shipping information. It supports pharmacies by managing purchase agreements, shelf layouts, licenses, loans and business plans to start new pharmacies.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
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Deployment
Cloud On-Premise
Platform
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TaskMaster Pro

by TMP Technologies
TaskMaster Pro
TaskMaster Pro is a tracking system for waiver (HCS) and ICF programs. It is web-based and automates quality assurance processes to facilitate regulatory compliance. It supports direct care professionals in managing compliance requirements and improving reporting accuracy. It ensures that information flows are dynamic and orderly, enabling improved operations and client care. It helps reduce documentation costs by correcting, managing and printing paper records. It automates delegations, ensures timely services, documents delegations and handles billing and service documents. Client documentation and automated workflows result in higher case management ratios. It helps improve cash flows by decreasing billing time with clean logs. It also includes secure communication, planning, medical modules, service delivery, client budgets, billing waivers, scheduling, human resource capabilities, attendance tracking and more.
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
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Savii

by Savii
Savii
Savii, a HAS Technology company, facilitates post-acute care for caregivers and agencies. It streamlines home health processes to deliver better patient care. It manages scheduling, documents care and enables communication between agencies, clients and caregivers. Further, the software handles processes, generates reports and provides inclusions for profitability and efficiency. It is designed for marketing and sales professionals, schedulers, billers, caregivers, HR managers and patients. Its integrated modules Care, Connect, Mobile POC App, Family and Nurse improve client care, communication and profitability. Its referral portal, KPI reporting and client, referral and billing manager ensure compliance and care.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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myUnity

by Netsmart Technologies
myUnity
MyUnity is an intuitive and compliant point-of-care solution that offers people-centric EHR for hospice, home care, private care and pediatric facilities. It integrates the unique requirements of care settings while streamlining scheduling and intake, combining care transitions and managing billing and patient care for multiple settings. It simplifies the conversion of clinical, financial and operational workflows by offering a single patient bill, single post-acute care plan, e-prescriptions, interoperability, e-faxing, online referral management and data analytics. Businesses can manage their cash flows and scale according to operational requirements.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Pepid

by Pepid
Pepid
PEPID is a web-based solution to diagnose and treat medical conditions, check allergies and harmful drug sensitivities, decide doses accurately and enable patient education. It is integrated with systems used in hospitals, clinics, schools and universities and streamlines information workflows to provide access to data, greater mobility and clinical performance. The software is used in schools for better learning, and institutions use it for risk management, better productivity and patient and staff satisfaction. It provides emergency solutions for physicians, assistants, nurses, pharmacists, residents, students, paramedics and EMTs. It also provides solutions for institutions like nursing schools, hospitals, clinics, emergency services, residency programs, extended care and more. It supports clinical decision support, drug information and interactions, allergy checker, pill pictures, pediatric information and more.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Meditab

by Meditab
Meditab
Meditab by Intelligent Medical Software is a medical specialist tool built around charting, billing, EMO, practice management and scheduling. Tailored to fit 42 specialties, it’s a deployment-flexible option for practitioners seeking the total package when it comes to patient experience and medical charting. Its mobile and cloud capabilities are fully customizable to manage patient flow and billing processes. It is dual certified and meets the needs of federally qualified health centers and ambulatory practices. It has local professional implementation, training and support services. It automates patient communication, letting medical professionals send reminders and messages to patients. Users can create alert messages to manage patient volume.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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Snap Schedule

by Business Management Systems
Snap Schedule
Snap Schedule is a cloud-based application that helps businesses automate scheduling processes, slash labor costs, enhance productivity and promote work-life balance. It helps managers prepare shift charts, make smart scheduling decisions and avoid scheduling conflicts. Its appearance is similar to an Excel spreadsheet, and its drag-and-drop capabilities simplify shift swaps. The software automatically generates schedules with optimal work distribution for the entire workforce. Businesses can avoid overstaffing shifts and reduce payroll expenses. It alerts managers to understaffed shifts and helps find adequate employees based on seniority and rolesSnap Schedule tracks employee skills and assigns crucial projects to qualified staff members, thus avoiding liability issues. It can be deployed on-premise and hosted on the cloud. Apart from schedule creation and publishing, it monitors attendance, manages leave requests and tracks staff assignments. It helps companies adhere to local labor laws by offering open shifts and paying overtime to employees working extra hours.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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AL Advantage

by AL Advantage
AL Advantage
AL Advantage is an assisted living module that supports clinical and care quality. It is cloud based and provides a secure environment for both off-site and on-site deployment. It helps reduce errors and duplicate entries by facilitating data flow from resident data to reports, forms and key functions. It supports state-compliant and automated resident assessments, incident reports, face sheets, service plans and more. Its integrated processes enable billing, ensure compliance and improve communications. Its scheduling module supports resident bathing, laundry and medication, freeing up care providers to focus on residents.Its customizable care labels ensure cost recovery. Organizations pay for active residents only. It tracks absentees and does not require upgrade costs and software maintenance. It eliminates inefficiencies by eliminating paper files and documents.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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GEHRIMED

by Geriatric Practice Management
GEHRIMED
GEHRIMED, the flagship product of Geriatric Practice Management, Corp. (GPM), supports post-acute and extended care practices and facilities. Its community-oriented charting tools, messaging module and clinical documentation support patient care. It is cloud-based, ONC certified and HIPAA compliant. It also maintains data backups in real time and can be used on iPads and desktops. Its intuitive dashboards, customizable templates, e-faxing, face sheets, MIPS dashboard and RVU basics improve workflows, efficiency and care delivery. It also includes translations of voice to notes, e-prescription, facility integrations, quality reporting and billing support.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Eldermark

by Eldermark Software
Eldermark
Eldermark is a cloud-based tool that maintains health records and operational details for senior housing facilities. It manages clinical and health information exchange modules and connects physicians, vendors, patients, providers and hospitals to reduce costs, provide better care and make decisions. The firm partners with assisted and senior living facilities. It includes an optimized CRM, digital marketing, health records, pharmacy integration, mobile charting, monitoring and condition intervention and monitoring, document storage, messaging, and more. Its bottom line modules include risk management, linking resident billing to clinical operations, payments, budgeting, general ledger and dashboards for operational and clinical performance.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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SimpleLTC

by SimpleLTC
SimpleLTC
SimpleLTC, a Briggs Healthcare product, is a cloud-based extended care software used to manage quality measurements, reimbursement optimization and regulatory compliance. It is designed for nursing homes, care practices and reimbursement facilities. It improves users’ daily workflows and has a large database of health information. It also delivers third-party MDS assessment data. It supports CASPER and CMS report archiving and management, payroll journal inclusion, analytics and reporting. Its analytics module provides details for PDPM diagnoses, quality measures, five-star rating forecasts and rehospitalizations. It audits users’ clinical files, identifying inconsistencies, problem areas and missing documentation.
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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TheWorxHub

by Brightly Software
TheWorxHub
The WorxHub by Brightly (formerly Dude Solutions) is a cloud-deployed maintenance and operations management solution specially designed for healthcare organizations managing senior living facilities. It offers work order management, surveys and inspections, asset management, capital planning, preventive maintenance and reporting. It also helps achieve compliance, monitor energy consumption, regulate workflows and manage security. It manages transportation, room bookings and assets. It helps maximize revenue, encourage communication and create a better experience for residents. It integrates with popular tools like Cubigo, Viibrant, TouchTown and more. It provides insights and configurable reports to manage and maintain senior living facilities.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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InTouchLink

by InTouchLink
InTouchLink
InTouchLink is a comprehensive software solution designed to streamline communication and task management within senior living communities. It offers a robust platform that integrates various functionalities such as resident engagement, family communication, and staff coordination. This software is particularly well-suited for senior living facilities, including assisted living, independent living, and memory care communities, due to its focus on enhancing the quality of life for residents and improving operational efficiency. One of the standout features of InTouchLink is its user-friendly interface, which simplifies the process of sharing important information, scheduling activities, and managing daily tasks. The platform also includes digital signage, customizable resident portals, and family portals, which facilitate seamless communication between residents, their families, and staff members. Additionally, InTouchLink supports various multimedia formats, making it easier to share photos, videos, and documents. Compared to similar products, InTouchLink is praised for its intuitive design and comprehensive feature set, which cater specifically to the needs of senior living communities. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote based on their unique requirements.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Buyer's Guide

Senior Living Software Is All About Streamlining Assisted-Living Care Processes

By Samikshan Sarkar, Technical Writer at SelectHub

Senior Living Software BG Intro

Senior living software optimizes senior care processes, helping professionals dedicate time to caregiving. These comprehensive solutions manage administrative operations, automate processes and help coordinate care delivery.

The primary aim of senior living software is to improve the quality of care facilities provide to senior residents.

According to the U.S. Census Bureau’s population projections, the 65-and-older age group is expected to reach 95 million (around 25% of the population) by 2060, up from 49 million (around 15% of the population) in 2016.

The rising senior population plays a big part in the need for more and better assisted living care. To simplify services in assisted living facilities, senior living software automates time-consuming processes and helps medical professionals focus on providing the best care possible.

If you’re looking to replace your homegrown solutions or current senior living software, then we can help. This buyer’s guide will cover the main features and benefits of senior living products while providing comparison tips and helpful questions to aid your selection process.

Executive Summary

  • Senior living software streamlines care facilities’ workflows, allowing caregivers to focus more of their attention on residents.
  • Manage maintenance operations in your facility and schedule daily tasks, such as social events, meals, housekeeping, transportation and laundry services, using senior living products.
  • Prepare a list of questions for vendors to get a better understanding about their solutions.
What This Guide Covers:

What Is Senior Living Software?

Senior living software is a solution for automating resident care facility workflows and streamlining communications between care providers and patients. These systems play a vital role in managing and coordinating care to ensure facilities are leaving no stone unturned to fulfill the essential needs of residents.

Senior living platforms are all-inclusive management systems with pre-installed modules, such as facility management systems, EHR tools, eMAR, employee scheduling software, patient medical records management, reporting and marketing.

These products act as centralized portals that control daily operations to take the heavy lifting off caregivers. They’re effective tools to manage the well-being of residents while providing functions such as personnel scheduling, resource allocation optimization, and service, medication and patient information documentation.

Further, some platforms enable interoperability and connect facilities with third-party pharmacists, facilitating streamlined care delivery processes.

An ideal senior living application should:

  • Keep records (health, age, insurance, etc.) of every elderly resident in the facility.
  • Help you create customized service offerings for each senior.
  • Track available resources and allocate staff to take care of patients’ needs efficiently.
  • Provide detailed reports on finances and patient information, including health, demographics, services and other data.
  • Integrate with EHRs and other medical software to streamline workflows.

Primary Benefits

The benefits of assisted living software are myriad. However, selecting the right software takes precedence over the costliest option. Sort your requirements and make a list of priorities needed to improve your existing processes.

With that in mind, consider the following benefits to get a clear view of what senior living software can bring to your facility.

Senior Living Software Benefits

Coordinate Care

Senior living software automates daily tasks and streamlines workflows. It helps simplify manual processes and paves the way for smoother resident move-ins and pre-admissions.

Check and stay on top of residents’ dietary requirements, medications and treatment directions to ensure proper care delivery.

You can sync the system with remote patient monitoring devices to provide express emergency care whenever required.

Improve Operational Efficiency

Assisted living software helps you take care of everything from allocating staff to fulfilling individual patients’ needs to maintaining the financial cycle. In addition, it makes it easy for you to stay up to date with regular reports about patient data and much more.

With the application monitoring every activity, you can rest assured that you’ll cut down on duplicate work and have visibility across your facilities. Dedicate more time to taking care of patients rather than allocating time to administrative tasks.

Increase Profits

Assisted living software helps drive profit. Automating workflows and increasing operational efficiency allows staff to focus their attention and time on residents.

Further, these platforms help you keep clinical and facility documentation up to date with government regulations.

They provide elaborate graphical representations and data with built-in reporting features, keeping you up to date with finances and developments.

Manage Referrals

Gone are the days when you had to get referrals through third parties. With senior living software, automate the whole process and receive referrals directly. Choose and process leads that you think will be most beneficial to your business.

Key Features & Functionality

Senior Living Software Categories
Care Coordination

Automate administrative functions and manage day-to-day activities, assisting caregivers in providing better care.

Store services rendered and resident assessment documentation in a centralized location.
Resident Assessments

Conduct daily, weekly and monthly resident assessments to stay updated on vital requirements and health information.

Hold additional patient evaluations to get a proper understanding of their conditions before admission.
Patient Scheduling

Use pre-registration capabilities to enable the system to track and collect patient data before a consultation.

Book appointments and send automatic reminders to patients’ phones, keeping them updated with the dates and times.
Staff Management

Update staff duties, create accurate staff records and manage new staff hiring.

Establish a clear line of communication between managers and staff.
eMAR and eTAR

Obtain accurate descriptions of medications and prior doctor visits to ascertain resident conditions.

Manage medication details using these functionalities.
Finance Management

Manage and stay updated with outstanding bills, budgets and expenses to monitor finances efficiently.

Cut down on expenses or invest additional resources into certain areas.
Medical Billing

Reduce human errors by automating and streamlining the billing process. Improve collections, claim reimbursements and payables by minimizing delays.
Reporting

Generate real-time reports to gain actionable insights and grow your business.

Assume financial control by monitoring expenditures and cash flow.

Software Comparison Strategy

Given the overwhelming software choices, you need to wade through the various options to find the best solution for your needs.

The results of implementing an incompatible solution can be catastrophic. Therefore, to guide you through these treacherous waters, we’ve penned this guide to be your light bearer.

You need to consider data migration and new software implementation. Organizations typically need to move large amounts of data while transitioning to new applications. Additionally, think about what other systems you need the application to integrate with.

Finally, start contacting connections who’ve already implemented a solution, and ask them about the benefits and disadvantages. This process will help you form a clear picture of a product and whether it aligns with your requirements. If you have industry contacts, we suggest you start there.

Cost & Pricing Considerations

When it comes to assisted living software pricing, several factors come into play.

The first cost consideration will be whether to opt for an on-premise or cloud-based assisted living solution.

On-premise software typically comes at a higher upfront cost but can be cheaper long-term due to on-time or infrequent licensing fees. Cloud software, on the other hand, is generally cheaper upfront but can add up over time due to regular subscription costs.

Look for hidden maintenance costs or bug fix charges to get a clear picture regarding the future expenditures.

Finally, ask the vendor about implementation and installation charges if any before planning the budget.

A few more factors that can affect the cost of senior living software are:

  • Add-on services
  • Data migration or implementation
  • On-site or virtual training

The Most Popular Senior Living Software

Now that we’ve covered the important features and benefits, time to look at the most popular long-term care software out there.

We hope you find the list informative and useful when selecting the correct product for your assisted-living needs.

Therap

Therap is a web-based application suite made for care agencies to focus on meaningful outcomes. It serves as a one-stop destination for facilities to integrate compliance tracking, appointment scheduling, medical billing and initial assessments.

Therap’s electronic records functionality helps you manage patient’s medical files. In addition, the platform is adaptable and efficient at tackling challenges that might pop up in a clinic. It helps administrators automate daily mundane tasks efficiently.

Therap

Provide better care with automated data capture. Source

PointClickCare

A cloud-based EHR application, PointClickCare assists long-term care providers with streamlining processes and providing better care to residents. It connects post-acute datasets with a network, enabling ready access to caregivers at the point of care in patients’ medical journeys.

Connect with other providers in your network to share information and create a seamless care experience for patients.

PointClickCare

Check patient details before an appointment. Source

ECP

A cloud-based EHR solution, ECP assists care facilities in providing an improved level of care. Its features include assessments, care charting, alerts, task lists and reports that help administrators stay updated with everyday activities.

ECP offers eMAR capabilities that can interface with medicine vendors to automate ordering processes. This feature also helps you reorder medications easily as the application sends notifications and alerts when inventories run low.

Furthermore, it provides you with the option to customize the platform according to your requirements.

ECP

Keep daily track of medicine inventory to never run out of essential drugs. Source

 

 

Questions To Ask

It’s essential to ask internal questions before selecting a platform. Ask yourself, what do you need to change in the facility? Is it necessary to change your existing system?

Answer these questions before purchasing a solution:

  • Do we need a scalable solution?
  • What’re the key pain points we’re facing in our operations?
  • What’s my product roadmap?
  • Do I need to change my current system, or can I integrate the new software with it?
  • How will the software accelerate my business goals?

Senior Living Software Key Questions

After discussing internal needs, turn your attention to vendors. Asking software companies questions can help you better understand products and vendors’ experience in the industry.

Here are some external questions to get you started:

  • How can we customize the software to our specific needs?
  • How much experience do you have catering to senior living needs?
  • Does the platform offer any communication services? How do I use them?
  • Do you offer demos or free trials?
  • Is the platform user-friendly?

Next Steps

Selecting software is no easy task. While the correct senior living software can take your practice to new heights, the wrong one can plunge you into a sea of losses. Therefore, it’s essential to pinpoint all your requirements and set a budget so as not to get overwhelmed.

Senior living software can improve both the quality and speed of your day-to-day operations as well as help you attain valuable insights on residents’ lives and requirements.

Looking for the best senior living solution for your clinic? Check out our comparison report to know more about the market leaders.

Product Comparisons

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Divya
By Divya Dugar
Technical Content Writer
Divya Dugar is a Marketing Analyst at SelectHub. At SelectHub, she writes for three software categories: Marketing Automation, EHR and Construction. She also designs and executes email marketing nurtures and campaigns. An avid reader, she graduated as an English major from Presidency College, Calcutta. She enjoys painting, creative writing and boxing. She geeks out on Robert Greene, Tom Bilyeu and Joe Rogan.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Hunter
Edited By Hunter Lowe
Content Editor
Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter.
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