Telehealth platforms and telemedicine software offer a multitude of capabilities to transcend geographic boundaries in patient care — videoconferencing is among the most prolific and vital. If you’re in the market for telehealth video conferencing software, check out our list of the top solutions below.
Compare Top Telehealth Software Leaders
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Best Telehealth Video Conferencing Software
Telehealth Video Conferencing is a virtual care delivery method that connects doctors and patients through video, phone or text-based chat — with an emphasis on video.
HIPAA-compliant telehealth video conferencing software provide a myriad of features, such as e-prescribing modules, clinical documentation, patient intake forms, appointment scheduling and reminders, and more.
They ensure compliance with strict HIPAA rules and regulations to keep patient data safe. Apart from that, telehealth videoconferencing solutions improve the overall virtual care delivery experience entirely.
On that note, we’ve listed the 5 best telehealth video conferencing solutions according to our analysts. Let’s get started.
Compare Top Telehealth Software Leaders
Mend
An AI-powered medical solution, Mend provides enterprise-grade patient engagement tools to health care facilities. It empowers clinics to set up one-on-one or group telepsychiatry sessions remotely. Apart from these, it also automates patient payments and streamlines telehealth workflows.
Your practice can integrate the system into your existing software modules seamlessly, such as EHR and scheduling systems. Mend provides HIPAA_compliant messaging, analytics and telehealth capabilities. Rest assured that patient health information (PHI) is safe with Mend.
It also provides a predictive module that clinics can use to forecast no-shows. Further, it has a smart appointment reminder feature that sends multiple reminders to help reduce last-minute cancellations.
Set up HD video calls with patients through Mend. Source
Highest Rated Features According to Our Data
- File Transfer — 100
- Guest Invite Link — 100
- One-way Video Call — 100
- Remote Camera Control — 100
- Screenshare — 100
Top Benefits
- Reduce Patient No-shows: With automated reminders, digital patient intake forms and patient scheduling, reduce appointment cancellations and last minute no-shows.
- Increase Patient Satisfaction: Use features such as screen sharing, file transfer and HD calling to streamline patient care journeys. Providing an optimal experience to patients can increase your retention rate and improve your reputation.
- Manage Care Centrally: Set-up appointments, video calls and communication between teams through a robust platform. The centralized system helps you ensure more efficient care delivery.
Primary Features
- HD Videoconferencing: Mend enables telehealth providers to connect with patients seamlessly over HD video. It’s HIPAA-compliant, so patients can talk freely with the doctor knowing that everything is confidential.
- Patient Scheduling System: Empower patients to make their own decisions. With Mend, you can enable patients to book, cancel and modify appointments 24/7/365. Patient scheduling also helps in reducing patient no-shows as patients are likely to show up for self-booked time slots.
- Appointment Reminders: Reduce patient no-shows by sending upcoming appointment reminders through text, e-mails and phone calls. Patients can reschedule appointments in case of an emergency.
- Patient Intake Forms: Move away from paper-based medical forms and PDFs. Mend helps you create interactive patient intake forms, enabling patients fill out forms digitally.
- Messaging: Create chat rooms for doctors and patients to communicate seamlessly anytime. Patients can ping doctors directly in case of any queries.
Limitations
- Voice function drops if interrupted by incoming call.
- Customer service is unhelpful at times.
- Calls sometimes have an echo.
Features Not Fully Supported According to Our Data
- Electronic Referrals — Not Supported
Platform:
Company Size Suitability: S M L
swyMed
swyMed helps medical professionals increase access to telehealth in remote places where minimal care options are available. It doesn’t require exceptional bandwidth or fiber optics to work but can run on mobile devices. It helps medical professionals drive care and increase patient health outcomes.
Its features include online forms, videoconferencing and more. It helps you create and monitor treatment plans. Due to its portability and simple user interface, it’s suitable for clinics and hospitals of all sizes.
Check appointment call dates and schedules on swyMed’s mobile client. Source
Highest Rated Features According to Our Data
- Annotations — 100
- File Transfer — 100
- Guest Invite Link — 100
- Remote Camera Control — 100
- Remote Sharing — 100
Top Benefits
- Increase Accessibility: With remote access to fast and high-quality video calls, patients can get in touch with a specialist practicing miles away for access to the best care possible
- Improve Practice Efficiency: Use online forms, videoconferencing and online treatment plan features to streamline clinical workflows.
- Streamline Workflows: Navigate easily through the app and find the menus and icons in moments with a user-friendly interface.
- Save Time: Digitized processes can save a lot of valuable time for medical staff, which can be put to use in revenue-driving tasks.
Primary Features
- Online Forms: Enable patients to receive and submit forms online and fill them out before arriving for appointments. Experience shorter check-in times and increase patient satisfaction.
- Videoconferencing: Improve patient-doctor communication by conducting appointments through high-quality video calls. Provide quick diagnosis to patients virtually.
- Treatment Plans: Create and customize treatment plans based on requirements using pre-built templates as a framework. Send treatment files to patients digitally.
- Multi-screen Sharing: Set-up one or multiple monitor sharing depending on requirements. Pull up reports and medication details on one and converse with the patient on another.
Limitations
- Low response time on occasion.
- Limited customer service responses.
Features Not Fully Supported According to Our Data
- Broadcast Message — Not Supported
- Electronic Referrals — Not Supported
- Virtual Waiting Room — Not Supported
Platform:
Company Size Suitability: S M L
Caregility
A cloud-based solution, Caregility provides telehealth solutions for several care settings, such as emergent and critical care and sub-acute care. Its communication devices help clinicians set up virtual visits, remote clinical consultations and remote patient monitoring.
It offers various features to clinicians, including patient profiles, remote control of patient speakers and more. It also provides cross-platform applications, mobile carts and wall-mounted units that integrate with legacy software and work seamlessly.
Monitor patient conditions through high-quality video calls. Source
Highest Rated Features According to Our Data
- Screenshots — 100
- Screen Sharing — 100
- File Transfer — 100
- Patient Scheduling — 100
- Intake Forms — 100
Top Benefits
- Cut Costs: Reduce remote patient monitoring costs with bedside devices. The vendor offers an all-in-one package so you don’t have to purchase additional capabilities.
- Encourage Patient Participation: Empower patients to take charge of their medical files and medication histories. Provide portals where patients can download, upload and edit prescriptions and reports.
- Automate Clinical Processes: Automate administrative and medical billing processes with interoperable systems and seamless integrations. Save additional time for medical staff and allow them to pursue revenue-driven tasks.
- Remain Compliant: Protecting patient information is mandatory for every clinic. Employing HIPAA-complaint communications system will keep patient data safe.
Primary Features
- Patient Profiles: Update patient reports and medication histories in real time in carefully curated patient profiles.
- Remote Patient Monitoring: Stay in touch with patients remotely and record vitals through remote patient monitoring devices and video calls.
- Group Video and Scheduling: Set up HIPAA-compliant group video calls with team members. Schedule group patient education, engagement or therapy calls by sending joinable links to patients through email or messaging.
- Notifications: Send updates and important alerts directly to in-patient bedside gadgets. Promote new services and in-house products by sending marketing notifications to patients.
- Waiting Rooms: Customize waiting rooms to provide a better clinical experience to patients. Decorate the room with interactive objects and colored wallpapers.
Limitations
- Limited customization options.
- No mobile-compatible solution.
- Steep learning curve.
Features Not Fully Supported According to Our Data
- Broadcast Messages — Not Supported
- Appointment Reminders — Supported With Partner Integrations
- Electronic Referrals — Supported With Partner Integrations
- Access Control — Supported With Custom Developments
Platform:
Company Size Suitability: S M L
VSee Clinic
A HIPAA-compliant solution, VSee Clinic provides telehealth capabilities to care providers over 3G networks, enabling them to operate in remote areas. It actively supports ER diversion, urgent care, specialist consultations, telepsychiatry, chronic care management, e-ICU and other services.
It helps providers set up virtual waiting rooms, streamline patient intake and send alerts to doctors when a patient is waiting. It also includes online payments, e-prescriptions and more.
Setup video calls with patients and check upcoming appointments in the calendar. Source
Highest Rated Features According to Our Data
- Manage Intake Forms — 100
- Virtual Waiting Room — 100
- Two-way Video Call — 100
- File Sharing — 100
- HIPAA-compliant System — 100
Top Benefits
- Improve Patient Engagement: Empower patients to take an active part in their medical journeys. Enable them to call doctors whenever they require and make decisions in their medical plans.
- Increase Patient Satisfaction: With easier payments, seamless intake and customized waiting rooms, you can improve patient experiences.
- Save Time: Distributing staff work hours intelligently can make or break your practice. Automating mundane processes, such as billing and patient intake, will allow you to move staff to more revenue-driven tasks.
Primary Features
- Custom Waiting Rooms: Decorate virtual waiting rooms with colorful wallpapers, objects and images to improve waiting experience for patients. Check their wait times and send notifications when the doctor is ready.
- Online Payments: Accelerate billing and payment process with automated invoice generation and online payments. Virtually deliver invoices to patients upon concluding appointments and let them pay online with credit cards.
- E-prescriptions: Reduce wait times for patients at pharmacies. With an e-prescription feature, staff can send medical prescriptions electronically to a pharmacy of the patient’s choice.
- Reminders: Send patients appointment reminders prior to the scheduled date. You can also send reminders about booking follow-up appointments or monthly checkups.
- Customizable Features: Use more than 250 configuration points to customize the system to your workflows.
Limitations
- No troubleshooting options.
- Poor customer care options.
- Steep learning curve.
Features Not Fully Supported According to Our Data
- Electronic Signature — Not supported
- Broadcast Message — Not supported
- Text Consultations — Not supported
- Electronic Referrals — Not supported
Platform:
Company Size Suitability: S M L
Amwell
A cloud-hosted solution, Amwell facilitates hybrid care delivery anywhere, anytime. It provides a well-knit digital ecosystem that interlocks in-person, automated and virtual care. It’s designed for practices and hospitals of all sizes.
Its features include scheduling, multi-way video, analytics and more. Patients can use the mobile app to gain 24/7 access to health care.
Conduct patient follow-ups with Amwell’s mobile application. Source
Highest Rated Features According to Our Data
- One-way Audio and Video Call — 100
- File Transfer — 100
- Screen Sharing— 100
- Text Consultation — 100
- Telemedicine Triage — 100
Top Benefits
- Improve Growth Outcomes: Keep patients and providers tightly knit in a digital system where communication is easy and seamless. Introduce behavioral health programs to further improve patient’s health outcomes.
- Increase Productivity Keep tasks and appointments balanced with the virtual clinical resources and integrated EHR. Allow staff to focus more on appointments and helping doctors, thus increasing overall workforce productivity.
- Provide Better Patient Experiences: With a well-oiled network of providers, digital wait rooms and self-help kiosks, patients are bound to have a good experience while logging in for appointments.
Primary Features
- E-prescriptions: Send prescriptions directly to patients’ pharmacy choices electronically.
- Provider Network: Put Amwell’s well connected community of care providers to good use. Get access to newer clientele in unexplored areas and expand your client base.
- EHR Integration: Integrate the system with your existing EHR to centralize workflows. Customize the interface to provide an optimal experience for patients.
- Kiosks: Implement a kiosk at physical locations to provide telehealth services and conduct quick patient check-ins.
- Electronic Referrals: Send and receive patient referrals online to other providers or specialists. Create a seamless transition for patients requiring care outside your specialty.
Limitations
- Poor billing practices.
- Delayed video call connection.
- Poor customer care service.
Features Not Fully Supported According to Our Data
- Electronic Signature — Supported With Partner Integrations
Platform:
Company Size Suitability: S M L
Factors To Consider
Whether you’re a health care professional or an independent practitioner, you might require telehealth video conferencing solutions to grow your business. Today having telehealth and telemedicine services in your holster can be extremely profitable.
Telehealth video conferencing solutions help you connect with patients to conduct appointments and improve their overall experience. These solutions offer HD video calls, customized waiting rooms and more to help you meet patient needs.
Thinking of purchasing a solution that facilitates video conference(s) in telehealth? We’ve listed some factors you need to consider beforehand.
Call Quality & Connection
Talking about videoconferencing, the first and foremost thing to consider is if the application provides clear, HD video and audio. But more importantly, you need to consider connections so you can regularly use the high-quality video you’re paying for.
Often video solutions run into common technical errors, such as lag and packet loss, that will diminish quality.
As you search for a solution, try to find a vendor with dedicated internal and external IP addresses. This means that the vendor has a private network that they can troubleshoot easily in case of a problem. It’ll also provide you with better bandwidth than a public network.
User Interface
User Interface is the second thing on the list you need to take care of. People with severe disabilities or not-so-tech-savvy patients might use your solution. Therefore employing a system with straightforward controls will help you reduce accessibility challenges.
As UI should be one of your top priorities, you need to select an application that’ll give you customization flexibility. Remove unnecessary buttons and icons on patient-facing screens.
Regulatory Requirements
In health care abiding by rules and regulations is a must. HIPAA has firm telehealth rules to protect patient information and sensitive data. Apart from HIPAA, other health care government bodies also have firm regulations.
As you enter the telehealth industry, staying cognizant of the existing and ever-changing medical rules is essential. Therefore, your telehealth video conferencing platform needs to be HIPAA-complaint. Look for a highly-rated vendor that will help you address compliance musts and save you from incurring hefty fines.
Next Steps
Wrapping up, what kind of telehealth video conferencing software you require will depend on the requirements of your clinic. Every practice has unique needs, and it’s important to find and address them.
The advantages of videoconferencing solutions in telehealth are numerous and varied. If you own a health care clinic or are planning to enter the industry, we suggest you consider purchasing one.
Looking for more? Our free telehealth comparison report makes it easy to see how leading systems stack up side by side.
What problems are you looking to solve with telehealth video conferencing software? What’re you looking for in an ideal product? Let us know in the comments.
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Comparison Report: An interactive analyst report with comparison ratings, reviews and pricing for Telehealth software