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What is Caregility?

Industry Specialties: Telehealth, Telemedicine

Caregility connects physicians with patients across the care continuum with interactive communication devices. Clinicians can conduct virtual visits, clinical consultations and remote patient/device monitoring to streamline care delivery. It provides HIPAA-compliant audio and video communication systems that work in both acute and ambulatory settings.

It’s systems provide a myriad of features to physicians and clinic staff such as medical device interoperability, patient profiles and more. It supports over 1,300 hospitals across the health care sector.
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#4

Caregility is ranked #4 on the top 10 Telemedicine Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Caregility Pricing

Based on our most recent analysis, Caregility pricing starts in the range of $100 - $500.

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Training Resources

Caregility is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Caregility:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Caregility Benefits and Insights

Why use Caregility?

Key differentiators & advantages of Caregility

  • Reduce Costs: Reduce bedside monitoring and communication costs with seamless video and audio communication tools. 
  • Offer Patient Access: Allow patients to access and update their medical files and book appointments. Provide patients access to their health care plans to also boost the bottomline. 
  • Automate Clinical Processes: With integrations and an intuitive product suite, streamline mundane processes and daily tasks.  
  • Remain Complaint: Protect sensitive and valuable patient information from theft with HIPAA-compliant video and audio communication systems.  

Industry Expertise

Caters to hospitals of all sizes. Serves telemedicine needs of medical professionals and clinics.

Synopsis of User Ratings and Reviews

Based on an aggregate of Caregility reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Reduced Hospital Readmissions: Caregility can help to reduce hospital readmissions by providing patients with remote monitoring and care. This can help to identify and address potential problems early on, before they lead to a readmission.
  • Improved Patient Outcomes: Caregility can help to improve patient outcomes by providing patients with access to specialists and other healthcare providers who may not be available in their local area. This can help to ensure that patients receive the best possible care, regardless of their location.
  • Increased Patient Satisfaction: Caregility can help to increase patient satisfaction by providing patients with a more convenient and accessible way to receive care. This can help to improve the overall patient experience and make it more likely that patients will adhere to their treatment plans.
  • Reduced Healthcare Costs: Caregility can help to reduce healthcare costs by preventing unnecessary hospital readmissions and by providing patients with more efficient care. This can help to save money for both patients and healthcare providers.

Cons

  • Limited Functionality: The platform may not offer the full range of features required for comprehensive telehealth, such as electronic health record (EHR) integration or the ability to conduct virtual physical exams.
  • Usability Issues: The user interface can be challenging to navigate, particularly for those with limited technical expertise. This can lead to frustration and a negative user experience.
  • Technical Problems: Users have reported experiencing technical issues such as poor video quality, audio problems, and connectivity disruptions. These issues can disrupt telehealth sessions and hinder the delivery of quality care.
  • Customer Support: Some users have expressed dissatisfaction with the level of customer support provided by Caregility. This can be a significant concern for healthcare providers who rely on prompt and efficient technical assistance to ensure the smooth operation of their telehealth services.

Researcher's Summary:

Caregility's telehealth software has received positive feedback from users, who appreciate its ability to facilitate virtual care and remote patient monitoring. The platform's strengths lie in its user-friendly interface, comprehensive features, and strong security measures. Users have highlighted the ease of use, particularly for both clinicians and patients, as a significant advantage. The platform's features, such as virtual consultations, remote patient monitoring, and chronic care management tools, have been praised for their effectiveness in improving patient care and outcomes. Additionally, Caregility's robust security measures ensure patient data privacy and compliance with industry regulations, which is crucial in the healthcare sector.

However, some users have noted that Caregility's pricing can be a barrier for smaller healthcare organizations. Additionally, while the platform offers a wide range of features, some users have expressed a desire for more customization options to tailor the software to their specific needs. Despite these limitations, Caregility remains a popular choice for healthcare providers seeking a reliable and comprehensive telehealth solution. Its ease of use, comprehensive features, and strong security make it well-suited for hospitals, clinics, and other healthcare organizations looking to implement or enhance their virtual care capabilities.

Key Features

iObserver

  • Patient Profiles: Create patient profiles to provide comprehensive information about the patient to the physician. 
  • Flexible Communications: Leverage live video and audio connections to monitor patients’ health and act swiftly in case of an emergency. 
  • Customizable Wait Rooms: Provide a better clinic experience to patients with attractive wait rooms. Customize the room with wallpapers and place interactive objects for patients.  
  • In-Room Alerts: Create alerts to notify staff and physicians in a moment. In case of emergency, the system sends alerts to the nurses notifying them of the situation.  

iConsult

  • Notifications: Connect to patients by sending notifications directly to their bedside gadgets. Promote products and new services by sending text messages directly to them.  
  • Remote Control of Patient Speakers: Ease communication challenges with patients with adjustable audio/video systems to hold calls in a clinical setting.  
  • Camera Control: Assume complete control of the camera and microphone and add members in the call as required.  

Caregility Connect

  • Integrations: Connect to patients by sending notifications directly to their bedside gadgets. Promote products and new services by sending text messages directly to them. Integrate EHRs and medical appliances seamlessly with the software to enable better care delivery.  
  • Interoperability: Exchange information safely and securely with other departments. Seamlessly transfer patient files to physicians and billing departments to automate diagnosis and billing processes.  

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Limited options for customization. 
  •  Doesn’t offer robust mobile app functionality. 
  •  Offers a steep learning curve. 

Suite Support

mail_outlineEmail: [email protected] or fill out a contact form on the vendor’s website.
phonePhone: (732) 982-4529.
schoolTraining: No information available.
local_offerTickets: No information available.

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