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#6

Cerner is ranked #6 in the Mobile EHR Apps product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Cerner Pricing

Based on our most recent analysis, Cerner pricing starts at $25 (Per Feature, Monthly).

Price
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Starting From
$25
Pricing Model
Per Feature, Monthly
Free Trial
Yes, Request for Free

Training Resources

Cerner is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Cerner:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Cerner Benefits and Insights

Why use Cerner?

Key differentiators & advantages of Cerner

  • Increase Productivity and Efficiency: Spend far less time charting and documenting data and focus more on the patient. Leverage health analytics and other tools to provide more accurate diagnoses and treatment. Real-time updates keep information accurate. 
  • Patient Experience: Offer convenience and help patients save time through a user portal. They can check lab results, edit personal information on mobile, check in online prior to a visit and communicate with their providers. 
  • Usability: Report and look up patient information with ease via navigation that’s user-friendly. 
  • Full-Service Support: Cerner provides 24/7 customer support and can assist with installation and implementation. 
  • Clinical and Financial Integration: Facilitate communication between billing and clinical teams with integrations that streamline processes. Track financial performance as well as store and retrieve documents electronically. 
  • Health Network: Integrate with other systems to connect clinical, operational and financial data using Health Network Architecture, an intelligent and extensible platform. 
  • Cerner Millennium: Securely connect every aspect of care to the patient using Cerner Millennium, a comprehensive electronic health record. Aggregate and normalize data across vendors and platforms using HealtheIntentSM. 
  • CareAware: Leverage interoperability between medical devices, healthcare applications and EHR systems using CareAware, a device connectivity platform. 
  • Developer Support: Collaborate with third-party and client developers by using Cerner Open Developer Experience, which encourages open communications and provides API documentation, guidelines and access to tools for app development. 

Industry Expertise

With over 40 years in the health care and information technology industry, Cerner assists over 27,500 facilities throughout more than 35 countries in managing their healthcare operations. It is suitable for most health care setups along with an extensive list of specialties it supports.

Cerner Reviews

Average customer reviews & user sentiment summary for Cerner:

User satisfaction level icon: good

369 reviews

73%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Cerner reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Data Security: All users who mention safety and data noted data security as an important advantage.
  • Collaborative: The product’s collaborative nature helps support multiple medical facilities, as reported by all users referring to this feature.
  • User-Friendly: About 73% of users referencing usability mentioned that the product is easy to use and navigate.

Cons

  • Updates: Updates take a lot of time and don’t happen frequently, according to 93% of users who mention this aspect.
  • Time-Consuming: Repetitive clicking reduces the speed of work, according to about 74% of reviews mentioning this aspect.
  • Customer Support: Strong customer support is often unavailable and can have delayed response times, as noted by 80% of users referencing support.

Researcher's Summary:

Navigating the world of healthcare IT solutions can feel like venturing through a labyrinth, with countless options promising efficiency and improved patient care. Cerner, a prominent name in the industry, offers a suite of tools designed to streamline healthcare operations. But how does it truly stack up against the competition, and is it the right fit for your organization? Let's delve into the experiences of users who have implemented Cerner in their practices to uncover its strengths, weaknesses, and ideal use cases.

Cerner consistently receives praise for its comprehensive suite of features, encompassing electronic health records (EHR), practice management, revenue cycle management, and population health management. This integrated approach allows healthcare providers to manage various aspects of their operations within a single platform, promoting efficiency and data continuity. Users particularly appreciate the robust functionality for clinical documentation, order entry, and decision support, which can enhance patient care and streamline workflows. However, some users find the interface to be complex and require extensive training to navigate effectively. Additionally, the system's customizability, while advantageous for tailoring it to specific needs, can also contribute to its complexity.

Cerner distinguishes itself through its extensive industry experience and large user base. The company has a long-standing presence in the healthcare IT sector, demonstrating its commitment to innovation and adaptation to evolving industry needs. This extensive experience translates into a deep understanding of healthcare workflows and challenges, which is reflected in the design and functionality of Cerner's solutions. The large user base also fosters a sense of community and facilitates knowledge sharing among healthcare organizations using Cerner. However, it's important to note that Cerner's pricing structure can be a significant consideration, particularly for smaller practices. The cost of implementation and ongoing maintenance may require careful evaluation to ensure it aligns with budgetary constraints.

Cerner is best suited for large healthcare organizations with complex workflows and a need for a comprehensive, integrated healthcare IT solution. Its robust feature set, scalability, and industry expertise make it a valuable asset for hospitals, health systems, and academic medical centers. Smaller practices may find the system's complexity and cost to be prohibitive, and may prefer more streamlined solutions tailored to their specific needs. Ultimately, the decision of whether Cerner is the right fit depends on an organization's size, budget, and desired level of functionality.

Key Features

  • Clinical Documentation: Narrative, auto text and voice recognition, and speech-to-text support makes charting and documentation easier and more efficient. Any relevant patient data like medications or diagnosis is automatically included. 
  • Mobile Apps: Providers can review patient charts, request orders and refills, review diagnostics and check clinical results using their mobile. Voice dictation helps physicians with easy documentation. 
  • Built-In Templates: A variety of prebuilt templates limit the amount of time physicians need to spend on documentation. 
  • Health Analytics: Provides insights to help enhance clinical, financial and population health strategies, which help in identifying long-term and daily operational improvement opportunities. 
  • Patient Portal: Patients can exchange messages, request refills, view clinical information and check out evidence-based data on over 3,000 topics to further their education. 
  • Sepsis Surveillance: Developed by Cerner in 2010, the St. John Sepsis Surveillance tool looks for patient data and notifies clinicians of patients who are at risk of sepsis before they are diagnosed. 
  • Revenue Cycle Management: Offers solutions to improve workflow and control costs leading to more revenue. Insurance can be verified automatically while faulty claims can be dealt with before submission. 
  • Cybersecurity: Helps protect sensitive health data against insider threats and cyberattacks by ensuring only necessary staff has access to it. 
  • Scheduling Management: Automates the appointment scheduling process from both centralized and decentralized booking locations within a department or facility. It also:
    •  Manages scheduling across multiple facilities and scheduling a series of appointments. 
    •  Validates medical necessity at several points in the workflow. 
    •  Prevents adverse appointment and procedure interactions. 
    •  Supports moving appointments within a single view. 
  • Patient Kiosk: A self-service solution for patients to check in for and manage appointments. They can view and update demographics and insurance information, as well as complete registration forms. Also supports storing signed forms in patients’ electronic health records. 
  • PowerChart Touch: Enables physicians in either acute or ambulatory settings to access and review their patient’s clinical data and current orders on smartphone or tablet. 
  • Enterprise Master Person Index: Minimizes duplicate records, enabling end-users to find the correct person. 
  • Ambulatory Organizer: Shows a daily patient schedule, the time a patient checked in, the reason for their visit per the intake form, and required documentation. Also indicates outstanding tasks. 
  • Tap-and-Go Authentication: Enables clinicians to use a single username and password to gain access to several key applications on clinical workstations. Scanning a badge automatically logs them in to their virtual desktops to gain rapid, no-click access to medical records as they change locations. 
  • Ambulatory Registration Management: Automates the workflow and process of registration, admittance, transfers and discharges. Offers a Master Person Identifier (MPI) and facilitates collecting co-pay or payments on outstanding balances. 
  • Analytics: Uses data across the integrated health system to examine enterprise and population health content. Identifies, applies and measures analytics-based, strategic initiatives such as cost and utilization, pharmacy spend, and practice management to reduce duplicative efforts. 

Limitations

User feedback at the time of this review indicates that some of the product limitations include:

  •  Slow navigation due to too many clicks. 
  •  Lacks a dashboard. 
  •  Users must manually “refresh” to send orders after signing. 
  •  Lacks robust reporting. 
  •  Doesn’t have a single sign-in process, and requires multiple sign-ins. 
  •  Doesn’t offer handwriting recognition. 

Suite Support

mail_outlineEmail: No info available.
phonePhone: 1-866-221-8877 for client support and 1-800-277-7330 for physician ambulatory support. Country-specific numbers listed on their website.
schoolTraining: Speed up the software adoption process using uCern, which provides social collaboration tools.
local_offerTickets: Tickets can be submitted 24/7 using the eService portal.

Cost of Ownership

License/Subscription Cost
  • User-based monthly subscription — per user, per month with an additional cost to own the software
  • Cost will vary depending on the enterprise plan chosen
Maintenance Cost
  • Maintenance cost is included in the subscription fee
Installation/Implementation Cost
  • Additional fee is required for installation
Customization Cost
  • Cost of customization will vary depending on functional requirements added
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost may vary based on the amount of data needed to be consolidated
Recurring/Renewal Costs
  • Cost is equivalent to the monthly subscription fee
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