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Worksuite vs NICE Workforce Management

Last Updated: November 25th, 2024

Our analysts compared Worksuite vs NICE Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Worksuite (formerly Shortlist.co) is a cloud-based software that allows businesses to find, onboard, delegate, assess and finance external employees, including freelancers and network operators, from all over the world. It offers an end-to-end life cycle service with a UI that streamlines the management of external workers. Performance tracking, vendor management, project assignments, freelancer tracking, workforce intelligence, service procurement and payments automation are just a few of its attributes.

It provides a robust tool for customizing, optimizing and automating onboarding while tracking contractors, candidates and prospects. It manages and controls resources in real time, depending on employee availability, talent and task status. Also, it aids in payment process automation by providing tax return, invoice handling and reporting attributes.

NICE IEX helps businesses forecast, schedule and manage their workforce efficiently, particularly in environments like contact centers. It’s a specific product within NICE’s CXone platform, focused on workforce management.

It provides tools for accurate forecasting, flexible scheduling, intraday management and employee engagement, ensuring that staffing levels meet demand while promoting a positive work-life balance for employees.

It simplifies schedule creation and management by considering employee availability, skills and preferences. NICE also tracks time and attendance to ensure accurate payroll processing, and monitors employee performance to identify and address areas for improvement.

It uses AI for accurate omnichannel forecasting and machine learning for precise scheduling. Integrated with the CXone customer experience platform, it syncs easily with ACD data, simplifies administration and adapts to specific operational needs.

Users value NICE WFM for its staffing management, scheduling and real-time monitoring features. The platform's user-friendly interface, with real-time notifications and easy data extraction, is frequently praised.

The vendor offers flexible packages for NICE CXone, allowing customization to fit your specific business needs. For more details, visit their website or contact a sales representative.

$45 Monthly

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$20/Agent, Monthly

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Product Insights

Streamline Communication: Communicate with applicants directly with text messages to improve progress through better accessibility.
Ensure Flexibility: Process onboarding and payroll faster by customizing workflows according to unique internal policy and screening mechanisms.
Enable End-To-End Automation: Provide fully automated services to streamline everything from payment to offboarding operations.
Manage Real-Time Availability: Improve recruitment decision-making by using real-time broadcasting mechanisms. Instantly view which applicant is available and which applicant isn’t.
Facilitate Creative Searches: Search for creatives based on location, talents, expertise and work history using sourcing tools.
Centralize Employee Data: Merge payroll and other hiring information into a shared location and receive all personnel-related data directly from a single designated channel.
Simplify Hiring: Assist in onboarding professionals by constructing tailor-made hiring pipelines. Keep track of all applicants at every step of the onboarding process and select the most suitable ones with an AI-based talent matching tool.
Offer Payment Mobility: Onboard and pay freelancers from over 180 countries in a matter of minutes.

Boosts Productivity and Engagement: The software’s intraday automation enables real-time staffing adjustments to accommodate last-minute schedule changes or demand surges. Allowing employees to control and modify their schedules as needed enhances engagement and motivation, ultimately reducing turnover and improving morale.
Enhances the Customer Experience: Enlighten AI optimizes self-service, matches customers with the best agents, automates note-taking and analyzes sentiment trends to improve the customer experience. It boosts agent productivity and increases customer satisfaction by automating tasks and allowing your team to focus on delivering exceptional service.
Streamline Long-Term Planning: The Enhanced Strategic Planner provides advanced modeling capabilities for long-range planning, helping organizations align workforce management with their broader business goals.
Easily Integrates with Third-Party Apps: NICE CXone supports over 350 integrations via API, allowing you to connect with various applications and services quickly. You can complete this process in as little as five minutes without the need for programming skills.
Enables Flexible Scheduling: The software supports multi-site, multi-skill and multi-channel scheduling to help manage workforces that operate across different locations, handle various tasks and serve multiple communication channels. Employees benefit from a self-service mobile portal, where they can request time off, swap shifts or make other schedule adjustments, leading to higher satisfaction and optimal staffing levels.
Facilitates Accurate Planning: The platform includes over 45 forecasting algorithms, including Box-Jenkins ARIMA, exponential smoothing and multilinear seasonal regression. The "Best Pick" AI algorithm evaluates different forecasting models and recommends the one that aligns best with expected conditions, ensuring that staffing levels are accurate and optimized.
Offers Digital Self-Service: The solution’s Digital and Self-Service solutions enable customers to resolve issues quickly with AI-powered tools like virtual agents, chatbots and knowledge management. It delivers timely guidance through proactive conversational AI and web engagement features.

Onboarding: Offer an automated and streamlined onboarding cycle for new hires. Leverage customized business logic, real-time analytics on onboarding and tailored templates for routing different approvals, personalized notifications, background screening, requested documentation and digitally signed paperwork.

Custom Workflows: Streamline principal operational duties, like accessing multiple approvals, running background checks and sending notifications to particular applicants, allowing management to focus on essential issues.
Rules and Business Logic: Handle repeatable business requirements to automate decision-making using sophisticated, custom-made rules and application logic.
System of Record: Employ keyword boolean searchers to access the enormous talent database, including resumes, employee documents and notes, such as PDF files.
Insights: Access data-driven insights related to every area of the onboarding process and make superior business decisions.

Freelancer Management: Internally or publicly view groups and employee catalogs. Create employee groups and track employee profiles, productivity and hours spent.

Group and Catalog: Organize and categorize employees according to their abilities, expertise and location. Create groups to connect coworkers.
Profiles: Keep track of all activities, payments, document submission and interaction with a comprehensive worker profile tracking tool.
Engagement Tracking: Get a detailed picture of which employee is working on what, right down to the particular project, in real time.
Time Tracking: Keep track of milestones and budgets, construct SOWs, and manage talent matching by leveraging AI technology.

Payments Automation: Cut down on hours spent by automating payroll processes for contractors and freelancers. Include employee emails, generate in-depth reports, track timesheets, store invoices and collect W-9/tax documents with an intuitive dashboard.

Invoice Management: Monitor invoices systematically using a single dashboard. Oversee budgets, approvals, purchase orders and cost codes.
Reports: Access detailed reports, leveraging a BI dashboard on freelancers’ spending segmented by sector, cost code and locality. Obtain all payment-related information by email or directly download them in XLSX and CSV formats.
SOW and Services Procurement: Generate and handle sourcing events utilizing intuitive eRFx tools. Create and manage freelance contracts efficiently, leveraging an intuitive interface.

Workforce Intelligence: Provide complete visibility of various metrics to control work and provide insight for better business planning. Connect data in a centralized place and provide data transparency via an intuitive analytic tool. Understand internal policies and essential laws better through real-time information.

Compliance Reports: Leverage complete datasets to reduce business risk. Get a detailed perspective of onboarding activities and spot major compliance factors. Enhance contractor engagement and take account of corporate policies and applicable legislation.
Budget and Financial Dashboards: Take advantage of key indicators like cost-per-hire and labor pay for more efficient business operation. Identify the most costly service categories, reasonable geographic regions or the best worker category for a particular project. Use valuable data to estimate budgets and assess tax exposure.
Resourcing Metrics: Get a holistic picture of employees and workforce engagements with resourcing metrics. Highlight active requisitions based on service requirement, evaluate freelancer traits, like duration and diversity, and monitor project staffing imbalances.
Time-Based Intelligence: Meet hiring goals with a comprehensive time-to-hire tracker. Discover requisition-related breakdowns with relevant analytics and variables. Compare real-time data to historical values seamlessly for better progress.

Employee Scheduling: Use advanced machine learning to optimize schedules, balance work demands and meet employee preferences.
- Implement and test skills-based routing with real-world scenario simulations, ensuring accurate scheduling across multiple channels and supporting multi-skilled agents.
- Incorporate business, union and legal contract rules into the scheduling process for compliant and efficient workforce management.
- Enable self-scheduling to let employees choose their work times with agent-selected intervals to improve retention.
- Manage time-off requests by integrating payroll and HR systems.
Enlighten Copilot: Drive better outcomes and create a more efficient and satisfying work environment with Enlighten Copilot.
- Get real-time AI-driven knowledge and assistance.
- Equip agents with suggested responses and full interaction context to resolve issues quickly and accurately.
- Empower supervisors with AI-guided coaching and continuous visibility into agent behaviors for more practical guidance and decision-making.
- Amplify productivity by simplifying repetitive tasks and providing faster access to relevant knowledge with centralized AI assistance.
Automated Employee Engagement: Use the Employee Engagement Manager (EEM) to boost productivity and enhance the employee experience.
- Leverage AI-driven insights to create and manage business rules, automatically adjusting staffing based on predefined rules for optimal net staffing.
- Provide agents mobile access to schedules, time-off requests and shift trades anytime, anywhere.
- Automate intraday staffing challenges and real-time alerts, enabling agents to correct their state quickly and stay productive.
Schedule Management: Update schedules quickly using the Schedule Management view to reflect current information.
- Create weekly schedules using the Generate Schedule dialog. Consider agent availability, preferences, shifts, rules, vacations, skills, location and KPIs to ensure compliance and efficiency.
- Calculate agent adherence, overstaffing, understaffing, forecast service levels, ASA and occupancy in real time based on the updated schedule data.
Intraday View: View up-to-date business performance information using the Intraday view, which provides an analysis of your staffing levels. Use the adjustment column to add or subtract resources from your scheduled staff to assess impacts on SLA, ASA or occupancy without changing employee schedules.
AI-Based Forecasting: Generate accurate forecasts using AI.
- Select the best forecasting model to ensure precise predictions across all channels, skills and intervals.
- Identify complex historical patterns and accurately predict future staffing needs.
- Account for digital channels and back-office tasks with True to Interval (TTI) technology, providing precise staffing predictions for all work types.
Predictive Dialer: Blend inbound and outbound efforts across voice and digital channels to increase connection rates and sales conversions. Reach the right customers at the right time with AI-powered campaign management that enhances list management, lead qualification and profile segmentation. Eliminate awkward pauses and reach customers on their preferred channels for more effective and engaging interactions.
WebStation Portal: Allow employees to access schedules, bid for shifts and submit time-off requests via a comprehensive employee portal. Enable them to track their progress by providing an overview of schedule data and performance metrics and managing incentives with a self-service dashboard.
Performance Manager: Provide employees with insight into their performance and assign tasks as needed, ensuring that the business is operating as efficiently as possible.

Product Ranking

#61

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#39

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Analyst Rating Summary

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User Sentiment Summary

90%

of users recommend this product

Worksuite has a 'excellent' User Satisfaction Rating of 90% when considering 53 user reviews from 1 recognized software review sites.

87%

of users recommend this product

NICE Workforce Management has a 'great' User Satisfaction Rating of 87% when considering 329 user reviews from 5 recognized software review sites.

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4.3 (21)

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Awards

Synopsis of User Ratings and Reviews

Scheduling Flexibility: Easily create and manage employee schedules with drag-and-drop functionality, accommodating shift swaps and time-off requests.

Labor Cost Control: Track labor costs in real-time, compare scheduled versus actual hours, and receive alerts for potential overtime to optimize staffing and prevent unnecessary expenses.

Compliance Assurance: Ensure adherence to labor laws and regulations with built-in compliance features, including break management and overtime calculations, minimizing compliance risks.

Employee Engagement: Empower employees with self-service options to view schedules, request time off, and swap shifts, fostering a sense of ownership and control over their work-life balance.

Communication Streamlining: Communicate schedule updates and important announcements directly to employees through the platform, keeping everyone informed and reducing miscommunication.

Improved Efficiency And Productivity: Automates time-consuming tasks like scheduling, time tracking and payroll calculations, freeing up managers and employees to focus on more strategic work.

Enhanced Accuracy And Compliance: Minimizes errors in time and attendance records, ensuring compliance with labor laws and regulations, and reducing the risk of costly penalties and lawsuits.

Optimized Labor Costs: Provides valuable insights into labor utilization, enabling organizations to identify areas for cost savings and make more informed staffing decisions.

Increased Employee Engagement: Simplifies time-off requests, shift swaps and other scheduling needs, leading to improved work-life balance and overall job satisfaction.

Data-Driven Decision-Making: Generates comprehensive reports and analytics on workforce performance, empowering managers to identify trends, address issues and make data-backed decisions to improve operational efficiency.

Limited Customization: Worksuite's scheduling features may not be flexible enough to accommodate the complex staffing needs of some businesses, especially those with variable shift patterns or unique labor regulations.

Mobile App Functionality: The mobile app has received some criticism for occasional glitches and a lack of certain features available on the desktop version, which can hinder on-the-go workforce management.

Integrations: While Worksuite offers integrations with some payroll and HR systems, it may not have a comprehensive selection compared to other workforce management solutions, potentially requiring manual data transfer for certain businesses.

Implementation And Training Costs: The initial setup and training of employees can be time-consuming and expensive, especially for larger organizations.

Potential For Employee Resistance: Some employees may be resistant to new technology or feel their privacy is being invaded by increased monitoring.

Over-Reliance On Technology: While automation is beneficial, an over-reliance on the software can lead to problems if there are technical glitches or system failures.

Worksuite generally receives positive feedback, with users highlighting its scheduling and time tracking features as major strengths. The platform's ability to streamline employee scheduling, track work hours, and manage payroll efficiently is a significant draw for businesses. Users appreciate the intuitive interface and comprehensive reporting tools, which provide valuable insights into workforce productivity and labor costs. However, some users note that Worksuite's mobile app functionality could be improved, particularly in terms of its user interface and feature set. In comparison to competitors like Deputy and When I Work, Worksuite is often praised for its affordability and ease of use, making it a suitable choice for small and medium-sized businesses. While it may not offer the same level of advanced features as some of its pricier counterparts, Worksuite's core functionalities effectively address the essential workforce management needs of many organizations. Overall, Worksuite appears to be a good fit for businesses seeking a user-friendly and cost-effective solution for managing their workforce. Its scheduling, time tracking, and payroll features are well-regarded, and its intuitive interface makes it accessible to users with varying levels of technical expertise. However, businesses with complex workforce management requirements or those that prioritize mobile app functionality may want to explore alternative options.

NICE IEX Workforce Management is a powerful tool designed to optimize workforce operations through highly accurate forecasting and flexible scheduling capabilities. The platform leverages over 45 different algorithms, including an AI-powered "best pick" option, to ensure the highest level of forecast accuracy, making it adaptable to the specific needs of multi-skill, multi-site and multi-work type environments.We love the software's self-service portal that empowers employees to manage their schedules, request time off and swap shifts. The platform's flexible scheduling options accommodate various business rules and employee preferences, enhancing both operational efficiency and employee satisfaction.NICE IEX also excels in its integration capabilities. It connects with the CXone customer experience platform and various third-party applications, enabling a unified view of customer interactions and workforce data. The software's AI-driven insights and analytics provide valuable information on agent performance, adherence and customer sentiment.While NICE IEX WFM offers a comprehensive suite of features, it does have some limitations. The software currently lacks advanced capabilities in employee engagement, such as surveys and performance rewards. We also found that it has limited support for labor management functionalities like managing multiple job positions for a single employee and automated leave tracking.Overall, NICE IEX WFM is a powerful workforce management solution that can significantly benefit businesses seeking to optimize their staffing operations. According to our analysis, it has a strong focus on core workforce management features like scheduling, time and attendance, and compliance.

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FAQ

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