Humanity Reviews & Pricing

by TCP Software | Founded 2010, San Francisco, CA

Analyst Rating

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Categories:

Workforce Management Software
Automated Scheduling Software
Call Center Workforce Management Software
Crew Scheduling Software
Employee Scheduling Software
Healthcare Scheduling Software
Leave Management Software
Mobile Workforce Scheduling Software
Nurse Scheduling Software
Resorts and Hotel Scheduling Software
Restaurant Scheduling Software
Retail Scheduling Software
Vacation PTO Tracking Software
...

What is Humanity?

Industry Specialties: Serves all industries

Humanity is an end-to-end platform for all your scheduling needs. It helps you create schedules in minutes and offers AI-powered suggestions to avoid overscheduling and staffing errors while ensuring proper coverage and compliance with labor regulations.

The platform's intelligent algorithms analyze employee availability, skill sets and workload to generate optimal schedules that align with forecasted demand. You can define custom rules to address specific requirements and reduce manual effort.

Humanity serves as a central repository for scheduling data. It maintains a detailed employee database, historical records and audit logs, helping you manage workforce information and ensure accountability. A demand forecasting module helps predict future staffing needs based on seasonal demand and optimize workforce allocation.

Additionally, it includes robust features to address compliance and employee well-being. The platform automatically creates breaks based on predefined state rules, ensuring adequate meal breaks and compliance with labor regulations. Employees also get personal portals to view schedules, swap shifts, chat with managers and colleagues, and send time off requests.

The mobile app empowers managers and employees to create schedules, communicate effectively, and track time and attendance from anywhere. Its geofencing feature helps prevent malpractices like time theft, buddy punching and clocking in from outside the work location.

Pros

User-friendly interface
Mobile app
Customization and flexibility
Responsive customer support

Cons

Slow performance
Integration challenges
Bugs and UI issues

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 1401 reviews:

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Product Screenshots and Videos

#7

Humanity is ranked #7 on the top 10 Workforce Management Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Humanity Pricing

Based on our most recent analysis, Humanity pricing starts at $3 (Per User, Monthly).

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Price: $
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Starting From: $3
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Humanity is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Humanity:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Humanity Benefits and Insights

Why use Humanity?

Key differentiators & advantages of Humanity

Streamline Employee Management: Humanity offers a robust employee management toolkit with a 100 analyst rating, according to our data. You can manage employee certificates, track expiration dates and offer them unique self-service portals. Employees can handle multiple job positions from a centralized portal and submit feedback on stress levels and fatigue. The platform categorizes employee segments and helps you compare labor costs with demand forecasts for effective budgeting.
Manage Schedules From Anywhere: The platform provides one of the most robust scheduling mobile apps, earning a perfect 100 rating from our analysts. It includes toolkits for ad-hoc scheduling, team communications and custom notifications. It supports geofencing to track employee locations and offers a time clock to log staff work hours in a timesheet. You can also create schedules offline and define rules to automatically publish them at the right time.
Create Schedules Effectively: Another strong suite is the scheduling toolkit, which got a 93 rating from our analysts. You can use drag-and-drop tools and templates to create shifts manually or define rules for the native AI to do it automatically. Copy schedules with or without employees and apply them across multiple departments and locations. Employees can specify their skills, and the platform creates skill-based schedules. You can control each shift’s visibility based on user roles and set permission levels for shift swap and trading approval workflows.

Industry Expertise

The platform is suitable for industries that deploy front-line workers and require effective employee schedule management. It serves hospitality, retail, higher education, healthcare, manufacturing and construction industries.

Humanity Reviews

Average customer reviews & user sentiment summary for Humanity:

1401 reviews

86%

of users would recommend this product

Humanity has a 'great' User Satisfaction Rating of 86% when considering 1401 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Humanity reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: The interface is easy for both managers and employees to navigate. Despite some initial learning curves, users appreciate its simplicity, which can eliminate the need for extensive tutorials or training.
Robust Mobile App: It provides quick and convenient access to scheduling and clocking functionalities. Despite occasional issues like freezing, the app streamlines clock-in/out processes and enables on-the-go schedule management.
Customization and Flexibility: The platform offers customizable views and filters, enabling users to tailor schedules to their specific needs. Additionally, features like Open Shifts empower employees to pick up available shifts based on their preferences, enhancing scheduling flexibility.
Responsive Customer Support: Humanity stands out for its responsiveness, and users appreciate the promptness of live chat support and quick resolution times.

Cons

Slow Performance and Loading Times: Humanity can take a long time to load larger schedules or perform certain tasks. This can hinder navigation between different sections.
Integration Challenges: Many users faced issues while connecting the platform with third-party ERP and HCM solutions like Zendesk and ADP Workforce Now.
Bugs and UI Issues: Users experienced bugs within the user interface, ranging from occasional instability to unexpected template malfunctions.
Changes in User Experience and Functionality: Some users mentioned that certain features they found useful were removed or altered, causing workflow disruptions and increasing complexity in using the software.

Researcher's Summary:

Humanity's intuitive interface, coupled with guided onboarding and data migration assistance, makes it easy for organizations to get started with scheduling. The simple drag-and-drop tools and embedded training tips help you start scheduling within minutes.

Its compliance management toolkit is a standout feature, ensuring adherence to labor laws, internal policies, regulations and CBAs. It provides a set of default rules and offers you the freedom to write custom ones. The platform also sends conflict alerts and maintains historical records and audit logs, contributing to a secure and compliant environment.

Humanity's mobile app is another significant advantage. It offers managers the same functionality as the desktop version, enabling them to create schedules, work offline and set up automation. Employees can view schedules, receive shift reminders, track work hours and even pick up open shifts with a single tap. The app's compatibility with the Apple Watch provides added convenience for managing schedules on the go.

It’s an end-to-end platform catering to the needs of various stakeholders in frontline worker scheduling. Chief financial officers can track budgets and control labor costs, HR offices can ensure compliance and enhance employee experiences, frontline managers can manage schedules and coverage, and employees can have greater control over their work hours.

While Humanity is well-suited for midsized companies, it isn’t ideal for large organizations. Users have reported slow performance and loading times, particularly when dealing with extensive schedules or performing complex tasks. Integration challenges with third-party ERP and HCM solutions can also be a concern. Additionally, users have encountered bugs and UI issues, ranging from instability to unexpected template malfunctions.

Overall, Humanity is a great tool for managing employee schedules. It's easy to use and can help you improve your business's efficiency. However, it's important to be aware of the potential drawbacks before making a decision.

Key Features

Employee Scheduling: Create conflict-free schedules using intuitive drag-and-drop schedule makers. Update schedules in real time while receiving overstaffing or understaffing notifications on a daily or weekly basis. Assign, remove and swap shifts easily based on staff availability, skills and preferences.
Time Clock: Track employee attendance and hours via the mobile app and maintain accurate timesheets. Mandate employees to click pictures while clocking in or out to avoid malpractices like buddy punching. Set punctuality rules to curb absenteeism and accidental absences.
Leave Management: Employees can manage their schedules and work-life balance using unique portals. Customize leave types to suit company needs while allowing partial day leaves. Set vacation and PTO rules to avoid understaffing.
Integrations: Integrate with popular third-party ERP, HCM, payroll and HR modules to streamline business operations. Export payroll to over 30 modules like Ceridian, ADP, Ultimate Software and Paycheck. Integrate with external HR modules like BambooHR.
Forecast: Use external performance indicators to predict future staffing needs and design efficient employee schedules. Customize schedules based on business priorities and capacity to tackle both under-staffing and over-staffing challenges.
Geofencing: Enable geofencing to ensure employees check in and out from the correct locations. Activate the GPS facility to track field staff location accurately.

Approach to Common Challenges

Open Shift Management: Humanity allows managers to create open shifts within an existing schedule. Employees can voluntarily pick up these shifts based on their availability, ensuring adequate coverage while providing employees with additional work opportunities and flexibility.
Real-Time Communication: Real-time messaging enables managers to communicate with staff instantly, ensuring that everyone is informed promptly. It enhances overall team coordination and efficiency.
Employee Availability Management: The platform automatically sends conflict alerts when creating schedules based on employee skills, preferences and availability. It simplifies the scheduling process and enables managers to create accurate and optimized schedules.
Compliance With Labor Laws: Automate scheduling requirements based on local, state and federal labor laws to ensure regulatory compliance. Mitigate risks associated with non-compliance to promote a legal and ethical work environment.

Cost of Ownership

Frequently asked questions regarding Humanity pricing include:

Q: How is Humanity priced?

A: Humanity uses a subscription-based pricing model. The cost depends on the number of employees you have and the features you need. However, the vendor doesn’t reveal the pricing, so you’ll need to contact their sales team to get a quote.

Q: Are there any hidden fees or additional charges?

A: There are no hidden fees or additional charges associated with Humanity's subscription-based pricing. The cost you see is the cost you pay. Additionally, the platform offers discounts for non-profit organizations and educational institutions. Contact their sales team for more information.

Q: Can I customize my Humanity subscription to fit my specific needs?

A: Yes, you can customize your Humanity subscription to fit your specific needs. Humanity offers a variety of features, and you can pick and choose the best tools for your operation. Contact their sales team to get a personalized quote based on your requirements.

Q: What’s the typical return on investment (ROI) for using Humanity?

A: The ROI for using Humanity can vary depending on your specific needs and how you use the platform. However, many customers have reported significant savings in time, money and resources.

For example, some customers have been able to reduce labor costs by optimizing their scheduling, while others have improved employee satisfaction and retention. Ultimately, the ROI for Humanity will depend on your unique situation.

License/Subscription Cost	Subscription-based pricing model Pricing is based on the number of users per month or users per year Both monthly and annual billing plans are offered
Maintenance Cost	Included in the subscription fee 24/7 support services are provided to all subscribers
Installation/Implementation Cost	Included in the subscription cost
Customization Cost	Cost is above and beyond the subscription fee Cost varies depending on the functional requirements added to the system
Data Migration Cost/Change Management/Upfront Switching Cost	Price is dependent on a user's current software, the amount of data to be migrated, the availability of migration tools, the complexity of data and gaps between the existing system and the new system.
Recurring/Renewal Costs	Cost is included in the monthly or annual subscription fee

Limitations

This product has the following limitations as of this review’s creation:

Slow performance
Lack of advanced customizations
Bugs and UI issues
Inconsistent user experience

Training Resources

Blog: Explore the library for insightful articles and tutorials on Humanity's features and functionality. Learn how to optimize scheduling, improve employee satisfaction and enhance operational efficiency.
Webinar: Join live webinars to see Humanity in action. Expert presenters will guide you through the platform's key features, answer your questions, and provide valuable tips and best practices.
Resource Library: Access a wealth of resources, including case studies, whitepapers and data sheets, to learn more about Humanity's capabilities and benefits. Discover how organizations use the platform to streamline their scheduling processes and achieve their goals.
ROI Calculator: Use the ROI calculator to estimate your potential savings by implementing Humanity. Input your specific data, and the tool will provide a personalized analysis of your potential ROI.

FAQs

Frequently asked questions regarding Humanity include:

Q: Is it easy to use Humanity?

A: Humanity has an intuitive interface, which users find easy to use. Many users have reported not needing extra assistance and training to onboard and start using the platform. However, it’s important to note that the vendor doesn’t offer training courses and only provides blogs and webinars to educate users.

Q: What functions does the Humanity mobile app offer?

A: The Humanity mobile app is for both employees and managers. Staff can access their schedules remotely, view upcoming shifts and receive notifications about schedule changes in real time. Managers can use the app to track employee time and attendance, approve shift swaps and time-off requests, and communicate with their team members.

Q: How does Humanity handle shift conflicts?

A: Humanity uses conflict-free scheduling algorithms that automatically detect and notify managers of overlapping shifts with staff interests and availability. It ensures that managers can easily resolve conflicts by adjusting schedules directly within the platform.

Q: Can Humanity integrate with other software?

A: Yes, the platform can integrate with popular third-party ERP, HCM and payroll modules to streamline business operations. Users can export payroll data to systems like Ceridian, ADP and Ultimate Software, as well as connect with HR platforms such as BambooHR for enhanced efficiency and data syncing.