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WorkForce Suite vs WorkForce Software

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Our analysts compared WorkForce Suite vs WorkForce Software based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
WorkForce Suite Software Tool
WorkForce Software Software Tool
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Product Basics

Analyst Rating

72 Detailed Analysis

User Sentiment

Good User Sentiment (61 Reviews)

Analyst Rating

we're gathering data
Detailed Analysis

User Sentiment

Great User Sentiment (69 Reviews)

Workforce Suite, formerly known as EmpCenter, is a full-service suite from Workforce Software that provides a variety of HR software to meet the needs of businesses of all sizes.

Features such as time and attendance, labor scheduling and labor analytics help streamline HR processes and facilitate interactions between managers and employees. Managers can collect, track and analyze data to recognize trends within the company and improve existing business practices.

Many users appreciate its user-friendly interface and employee engagement features, while some feel that it offers limited customization options. For pricing information, contact the vendor.

Pros
  • Intuitive interface
  • Streamlined scheduling
  • Mobile accessibility
  • Automated reports
  • Cost-effective
 Cons
  • Limited customization
  • Occasional bugs
  • Basic time tracking
  • Learning curve for complex features
  • Limited integrations
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The Workforce Suite is designed to meet the requirements of all types of employees, from temporary to permanent. It's scheduling capabilities can be configured to anticipate workplace demand and support employee needs. It includes a set of self-service and decision support capabilities for managers to create schedules and approve and correct timesheets. It also helps manage labor activities, time-off requests and budgets. It can integrate with other options to support HCM and Payroll.

Its cloud-based enterprise-level provides a modern user experience that enables access from any device, anywhere at any time. It also contributes to managing employee leaves and compliance by keeping employee records for a particular time period.
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$10/User, Monthly
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$39.99 Monthly
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Tailored to your specific needs
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Windows
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Chromebook
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Mobile
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On-Premise
Mobile

Product Assistance

Documentation
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Live Online
Videos
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Videos
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Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
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Knowledge Base
24/7 Live Support

Product Insights

  • Reduce Labor Costs: Analytics and forecasting functionalities reduce labor costs and ensure that you’re not scheduling more employees than necessary to complete tasks.
  • Access On-the-Go: Access the system and utilize all features directly through any internet-connected device.
  • Integration: Integrate with a variety of other vendors, including SAP, Oracle, Benefitfocus and more.
  • Improve Communication: Enable employees to use self-service tools to view HR processes and communicate with managers.
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  • Diverse Options: Choose a combination of time-tracking tools best suited for each unique environment and group of workers to streamline data capture. Leverage a rugged time clock for extreme working environments such as areas with no connectivity. It offers employee self-service capabilities to punch logs, view time-off, schedules, payroll and more. 
  • Eliminate Compliance Risk: Comply with schedule rules and enhance the staff experience by respecting time limits and necessary resting periods while adhering to contract and union law. It ensures workers are qualified and certified for assigned tasks. 
  • Reduce Labor Costs: Leverage time theft management while eliminating costly manual processes that are susceptible to error. Prevent expenses due to inaccurate manual time entries, deliberate misuse and inflated time reports with automated time capture and biometric reader authentication options. Flag and/or prevent work outside planning hours, implement breaks and avoid penalty payments. 
  • Employee Self-Service Payroll Inquiries: Minimize salary inquiries, changes and off-cycle payroll processing by allowing employees to review online and submit schedules. Employees can view their gross hours and pay calculations before payroll is processed. Proactive alerts will notify staff about key issues that might influence their salary. 
  • AI Assistance: It can prioritize and highlight tasks that require immediate action or self-approval when predefined criteria are satisfied. 
  • Improve Business Performance: Obtain valuable and actionable insights to improve customer service and overall financial performance through inbound historical sales data, production levels, foot traffic, and more. Track labor costs against imported budget data to mitigate budget overrun risks. Automate customer-related tasks to staff on duty. 
  • Universal Compliance: Has businesses covered with all labor laws or agreements, including local, global, contractual or legislative. Offers a library of best-practice templates for wage and hour laws. 
  • Accrual Accuracy: Automate all accrual and rights policies from probation to rescission, including prorations, grandfather rules, carryovers and more. Provides all future balances and any intended usage. It gives advanced notification when new entries or requests affect the time off planned. 
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  • Time and Attendance: Track and record data, ensure compliance with labor regulations, and automate and streamline payroll processes directly through the mobile app.
  • Scheduling: Allow employees to trade shifts and set preferences for their work schedule, and enable managers to review and approve shift changes before they go into effect.
  • Forecasting: Use accurate labor forecasts to create fair, flexible schedules that enhance employee experiences and reduce burnout. Minimize overstaffing and understaffing to ensure maximum productivity, and prevent errors and unnecessary overtime.
  • Absence Compliance Tracker: Comply with industry regulations such as FMLA, plan realistic schedules for employees returning to work and track general leave hours.
  • Analytics: Create custom reports and dashboards specific to your business needs to get a clear picture of how your team is performing. Enable notifications that alert you to important issues like unexpected overtime, urgent scheduling needs or policy violations. Use the drag-and-drop interface to generate data-driven reports in Excel, PDF and HTML formats.
  • Task Management: Ensure your employees have the right information, are updated, and are focused on the right tasks. Store all team files and materials in one place and create custom workflows to ensure tasks are assigned and completed by the right people.
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  • Time and Attendance: Implement real-time attendance policies and gross pay calculations as employee time is captured. Be alerted with proactive notifications to impending overtime violations, no-shows, late or missed punches and other possible compliance issues. 
  • Scheduling: Establish complying schedules by taking skills, preferences, working hours and other restrictions into account. Optimize employee work to meet expected demand and measure it against key performance indicators in each area to achieve and surpass expectations. 
  • Attendance Management: Implementing automated time and attendance with data capture alerts managers about no-shows, impending overtime violations, delayed or missed punches and other potential proactive notice compliance issues. 
  • Labor Forecasting: Meet customer requests at the right time with the right employees. Prevent costly staffing practices that may lead to boredom, decommissioning and higher turnover. Highly flexible and configurable algorithms predict labor demand based on unique business drivers using historical data in just 15 minutes. 
  • Analytics and Insights: Standard industrial tools enable users to produce reports specific to a company's needs. It can help identify excessive overtime costs, mentorship and training requirements or opportunities. 
  • Leave Case Management: Determine leave types and eligibility with a simple online questionnaire from HR data and employee responses. Covers all leave and accommodation practices, including concurrent eligibility, intermittent leaves and more whether required by law, trade union agreements or organization policies. 
  • Employee Productivity and Labor Tracking: Provides actionable insight into trends, cost savings and employee work. It imports or captures productivity metrics for individuals and groups, such as units manufactured or processed, clients served, tips obtained, sales achieved and more. Calculates incentive payments, including tiered plans, escalators based on weighted averages, percentages and more. 
  • Employee Self-Service and Assistance: Employees can personalize the user experience with a workforce hub that allows the user to arrange it according to their needs, and workforce assistance that uses an urgent model to prioritize each item. “WalkMe” technology provides users with contextual assistance across all devices. 
  • Pre-Shift Health Screening: Initiates discreet online surveys to assess risk exposure during a disease outbreak before staff report to work, and prevents employees from clocking in if the steps are not taken. It warns staff if anyone has been exposed to a disease and suggests next steps based on official guidelines. 
  • HCM and ERP Integration: Offers integration with leading HCM and ERP solutions, single logout software, SOAP APIs, RESTful APIs and file-based interfaces that can be accessed via XML or CSV formats. 
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Product Ranking

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Workforce Management Software

#83

among all
Workforce Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

WorkForce Suite
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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 57 82 45 66 75 100 70 68 71 0 25 50 75 100
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User Sentiment Summary

Good User Sentiment 61 reviews
Great User Sentiment 69 reviews
75%
of users recommend this product

WorkForce Suite has a 'good' User Satisfaction Rating of 75% when considering 61 user reviews from 3 recognized software review sites.

80%
of users recommend this product

WorkForce Software has a 'great' User Satisfaction Rating of 80% when considering 69 user reviews from 1 recognized software review sites.

4.1 (31)
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4.7 (18)
4.0 (69)
1.5 (12)
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Synopsis of User Ratings and Reviews

Time and Attendance Tracking: Capture time and pay data to accurately track employee hours and wages. This helps reduce errors and ensure compliance with labor laws.
Employee Scheduling: Easily schedule and manage employee shifts to ensure that the right labor mix is available at the right time and cost.
Absence Management: Manage absences and leaves to comply with regional labor laws and reporting requirements.
Compliance: Navigate complex labor requirements and mitigate risks with advanced compliance features, such as automated right-to-work document verifications.
Integrations: Integrate with several third-party apps to eliminate manual data entry and reduce errors, and ensure a smooth flow of information across different platforms.
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Configurable and Flexible: WorkForce Software is known for its ability to adapt to intricate business requirements, making it suitable for organizations with complex operational structures.
Effective Labor Management: The software excels in handling core workforce management functions, including scheduling, optimizing labor needs, and tracking employee time and attendance.
Positive User Experience: WorkForce Software has garnered recognition for its user-friendly design and has received positive feedback for its intuitive interface and ease of use.
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Potential Costs: Implementing the software involves an initial investment, including customization and training. Ensuring the system is adequately supported and maintained requires ongoing expenditure.
Difficult to Use: Some solutions can be challenging to use, especially for schedule adjustments and delegating duties, which often require administrator intervention. Data export and import processes can also be complex, with the need to export data from the system and then import it into the payroll system, without direct integration.
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Complexity: While WorkForce Software is praised for its flexibility in handling complex rules, this strength can also be a weakness. Some users find the system difficult to navigate and master, especially those accustomed to more user-friendly interfaces.
Employee Sentiment: Although not directly related to the software's functionality, the average employee rating of 3.4 out of 5 stars on platforms like Glassdoor suggests there might be areas for improvement. This could indirectly impact user experience if, for example, customer support or product development is affected.
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Is WorkForce Software the right force for managing your workforce? User reviews from the past year reveal a mixed bag. WorkForce Software shines in its ability to handle complex workforce rules and configurations, making it a favorite among large organizations with intricate scheduling needs. Users praise its comprehensive features, particularly for time and attendance tracking, absence management, and labor forecasting. For instance, one user lauded the software's "pre-made templates" that simplify scheduling, while another highlighted its accuracy in tracking time-off balances. These capabilities are essential for large organizations operating with thin margins where even minor discrepancies in labor hours can significantly impact the bottom line. However, WorkForce Software isn't without its drawbacks. The software's user interface, while praised by some for its interactivity, is also criticized by others for being complex and difficult to navigate. This dichotomy in user experience suggests a steep learning curve that might be intimidating for some, especially those accustomed to more intuitive platforms. Additionally, while not a universal complaint, some users have reported issues with the software's mobile functionality, a critical aspect in today's increasingly mobile workforce. Overall, WorkForce Software emerges as a powerful tool for large organizations grappling with the complexities of managing a sizable workforce. Its robust features and ability to accommodate intricate scheduling needs make it a valuable asset for optimizing labor costs and ensuring compliance. However, its complex interface and potential limitations in mobile functionality might give smaller companies or those prioritizing user-friendliness pause.

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Screenshots

Top Alternatives in Workforce Management Software

ADP Workforce Now
Agendrix
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Connecteam
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Deputy
Humanity
Infor Workforce Management
Legion WFM
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Oracle HCM Cloud
Quinyx
SuccessFactors
Synerion
Unifocus
Verint Workforce Management
Workcloud Workforce Optimization

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Head-to-Head Comparison

WorkForce Suite VS ADP Workforce Now
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