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WorkForce Software vs SAP Workforce Management

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Our analysts compared WorkForce Software vs SAP Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
WorkForce Software Software Tool
SAP Workforce Management Software Tool
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Product Basics

The Workforce Suite is designed to meet the requirements of all types of employees, from temporary to permanent. It's scheduling capabilities can be configured to anticipate workplace demand and support employee needs. It includes a set of self-service and decision support capabilities for managers to create schedules and approve and correct timesheets. It also helps manage labor activities, time-off requests and budgets. It can integrate with other options to support HCM and Payroll.

Its cloud-based enterprise-level provides a modern user experience that enables access from any device, anywhere at any time. It also contributes to managing employee leaves and compliance by keeping employee records for a particular time period.
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SAP SuccessFactors Workforce Planning is a people management solution that helps managers plan goals and ensure objectives alignment with the business strategy. It also helps improve efficiency and productivity across the workforce.

It combines strategic planning capabilities with headcount planning, enabling businesses to create a roadmap. Some of the core capabilities include forecasting, financial modeling, risk analysis, strategy bank and workforce planning.
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$39.99 Monthly
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$75.60/User, Monthly
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Windows
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Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Diverse Options: Choose a combination of time-tracking tools best suited for each unique environment and group of workers to streamline data capture. Leverage a rugged time clock for extreme working environments such as areas with no connectivity. It offers employee self-service capabilities to punch logs, view time-off, schedules, payroll and more. 
  • Eliminate Compliance Risk: Comply with schedule rules and enhance the staff experience by respecting time limits and necessary resting periods while adhering to contract and union law. It ensures workers are qualified and certified for assigned tasks. 
  • Reduce Labor Costs: Leverage time theft management while eliminating costly manual processes that are susceptible to error. Prevent expenses due to inaccurate manual time entries, deliberate misuse and inflated time reports with automated time capture and biometric reader authentication options. Flag and/or prevent work outside planning hours, implement breaks and avoid penalty payments. 
  • Employee Self-Service Payroll Inquiries: Minimize salary inquiries, changes and off-cycle payroll processing by allowing employees to review online and submit schedules. Employees can view their gross hours and pay calculations before payroll is processed. Proactive alerts will notify staff about key issues that might influence their salary. 
  • AI Assistance: It can prioritize and highlight tasks that require immediate action or self-approval when predefined criteria are satisfied. 
  • Improve Business Performance: Obtain valuable and actionable insights to improve customer service and overall financial performance through inbound historical sales data, production levels, foot traffic, and more. Track labor costs against imported budget data to mitigate budget overrun risks. Automate customer-related tasks to staff on duty. 
  • Universal Compliance: Has businesses covered with all labor laws or agreements, including local, global, contractual or legislative. Offers a library of best-practice templates for wage and hour laws. 
  • Accrual Accuracy: Automate all accrual and rights policies from probation to rescission, including prorations, grandfather rules, carryovers and more. Provides all future balances and any intended usage. It gives advanced notification when new entries or requests affect the time off planned. 
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  • Award-Winning Support:  SAP’s robust support network has won multiple awards and accolades, including a 2018 TSIA Star Award and recognition as one of “The Year’s 10 Best Web Support Sites” in 2018 from The Association of Support Professionals. 
  • Financial Stability:  Predict and compare future costs associated with what-if scenarios, plans for workforce growth and more to prepare budgets aligned with workforce objectives. 
  • Strategic Planning:  Prepare plans, budgets and more with risk analysis capabilities. Determine the cost of hiring efforts, developing talent and retaining employees. 
  • Reach Goals:  Create headcount plans, which can be broken into smaller sub-plans defined by department or cost to help guide businesses to their goal. 
  • Proactive Hiring:  Gain greater workforce insights with labor and budget forecasting to plan and prepare budgets for when teams need to expand. 
  • Mobile Access:  Cloud-based deployment allows users on-the-go access with a reliable internet connection. 
  • Customization:  Configure the system according to unique needs, rather than relying solely on native functionalities that may not be useful or relevant. 
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  • Time and Attendance: Implement real-time attendance policies and gross pay calculations as employee time is captured. Be alerted with proactive notifications to impending overtime violations, no-shows, late or missed punches and other possible compliance issues. 
  • Scheduling: Establish complying schedules by taking skills, preferences, working hours and other restrictions into account. Optimize employee work to meet expected demand and measure it against key performance indicators in each area to achieve and surpass expectations. 
  • Attendance Management: Implementing automated time and attendance with data capture alerts managers about no-shows, impending overtime violations, delayed or missed punches and other potential proactive notice compliance issues. 
  • Labor Forecasting: Meet customer requests at the right time with the right employees. Prevent costly staffing practices that may lead to boredom, decommissioning and higher turnover. Highly flexible and configurable algorithms predict labor demand based on unique business drivers using historical data in just 15 minutes. 
  • Analytics and Insights: Standard industrial tools enable users to produce reports specific to a company's needs. It can help identify excessive overtime costs, mentorship and training requirements or opportunities. 
  • Leave Case Management: Determine leave types and eligibility with a simple online questionnaire from HR data and employee responses. Covers all leave and accommodation practices, including concurrent eligibility, intermittent leaves and more whether required by law, trade union agreements or organization policies. 
  • Employee Productivity and Labor Tracking: Provides actionable insight into trends, cost savings and employee work. It imports or captures productivity metrics for individuals and groups, such as units manufactured or processed, clients served, tips obtained, sales achieved and more. Calculates incentive payments, including tiered plans, escalators based on weighted averages, percentages and more. 
  • Employee Self-Service and Assistance: Employees can personalize the user experience with a workforce hub that allows the user to arrange it according to their needs, and workforce assistance that uses an urgent model to prioritize each item. “WalkMe” technology provides users with contextual assistance across all devices. 
  • Pre-Shift Health Screening: Initiates discreet online surveys to assess risk exposure during a disease outbreak before staff report to work, and prevents employees from clocking in if the steps are not taken. It warns staff if anyone has been exposed to a disease and suggests next steps based on official guidelines. 
  • HCM and ERP Integration: Offers integration with leading HCM and ERP solutions, single logout software, SOAP APIs, RESTful APIs and file-based interfaces that can be accessed via XML or CSV formats. 
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  • Forecasting:  Create projections of future workforces to identify skill gaps across job functions and access insights into available supplies and resources. 
  • Risk Analysis:  Identify potential workforce obstacles and develop a plan to avoid them, eliminating issues before they arise. 
  • Modeling:  Multiple options to build models related to the workforce help facilitate strategic workforce planning. Includes what-if scenarios, headcount plans, cost models, impact models and more. 
  • Strategy Bank:  Pre-templated strategy plans help guide managers to create response protocols. Also provides insight into the potential cost of those plans. 
  • Assignments:  Define metrics for how to measure success, providing clear expectations to team members. Assign tasks and responsibilities to ensure that goals are met. 
  • Headcount Planning:  Facilitate budget alignment by creating headcount plans, editing them in real time and breaking them into sub-plans. Access insights into current workforce and hiring trends and build plans for scaling the workforce up or down. 
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Product Ranking

#83

among all
Workforce Management Software

#4

among all
Workforce Management Software

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User Sentiment Summary

Great User Sentiment 69 reviews
Good User Sentiment 605 reviews
80%
of users recommend this product

WorkForce Software has a 'great' User Satisfaction Rating of 80% when considering 69 user reviews from 1 recognized software review sites.

76%
of users recommend this product

SAP Workforce Management has a 'good' User Satisfaction Rating of 76% when considering 605 user reviews from 4 recognized software review sites.

n/a
3.7 (337)
4.0 (69)
3.9 (184)
n/a
4.1 (44)
n/a
3.6 (40)

Synopsis of User Ratings and Reviews

Configurable and Flexible: WorkForce Software is known for its ability to adapt to intricate business requirements, making it suitable for organizations with complex operational structures.
Effective Labor Management: The software excels in handling core workforce management functions, including scheduling, optimizing labor needs, and tracking employee time and attendance.
Positive User Experience: WorkForce Software has garnered recognition for its user-friendly design and has received positive feedback for its intuitive interface and ease of use.
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Integration: More than 80% of users who mention third-party software note that the system supports seamless integration.
Features: It offers a robust set of features for talent management, leave and attendance tracking, according to over 85% of reviews on the topic.
Training: All users who mention this aspect observe that the training capabilities are a key benefit.
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Complexity: While WorkForce Software is praised for its flexibility in handling complex rules, this strength can also be a weakness. Some users find the system difficult to navigate and master, especially those accustomed to more user-friendly interfaces.
Employee Sentiment: Although not directly related to the software's functionality, the average employee rating of 3.4 out of 5 stars on platforms like Glassdoor suggests there might be areas for improvement. This could indirectly impact user experience if, for example, customer support or product development is affected.
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Learning Curve: Every review about setup and implementation reports that there’s a steep learning curve and the system takes some training to get used to.
Cost: The product is expensive for the outdated user interface it offers, according to all users mentioning this aspect.
Complexity: About 85% of users who mention functionality and navigation note that the product is complicated to work with.
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Is WorkForce Software the right force for managing your workforce? User reviews from the past year reveal a mixed bag. WorkForce Software shines in its ability to handle complex workforce rules and configurations, making it a favorite among large organizations with intricate scheduling needs. Users praise its comprehensive features, particularly for time and attendance tracking, absence management, and labor forecasting. For instance, one user lauded the software's "pre-made templates" that simplify scheduling, while another highlighted its accuracy in tracking time-off balances. These capabilities are essential for large organizations operating with thin margins where even minor discrepancies in labor hours can significantly impact the bottom line. However, WorkForce Software isn't without its drawbacks. The software's user interface, while praised by some for its interactivity, is also criticized by others for being complex and difficult to navigate. This dichotomy in user experience suggests a steep learning curve that might be intimidating for some, especially those accustomed to more intuitive platforms. Additionally, while not a universal complaint, some users have reported issues with the software's mobile functionality, a critical aspect in today's increasingly mobile workforce. Overall, WorkForce Software emerges as a powerful tool for large organizations grappling with the complexities of managing a sizable workforce. Its robust features and ability to accommodate intricate scheduling needs make it a valuable asset for optimizing labor costs and ensuring compliance. However, its complex interface and potential limitations in mobile functionality might give smaller companies or those prioritizing user-friendliness pause.

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With a robust set of features and seamless integration with third-party solutions, SAP SuccessFactors Workforce Planning simplifies talent management, performance review and feedback system according to reviews. Users also appreciate the ability to leverage it for employee training and online courses. However, the overall user experience can be challenging due to an outdated UI and complex navigation, on top of a steep learning curve. Users also feel the cost isn’t justified, especially due to the tedious functionality. Overall, it can be a good choice for larger companies with employees who are well-versed to handle its complexities.

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Screenshots

Top Alternatives in Workforce Management Software

ADP Workforce Now
Agendrix
Calabrio
Connecteam
Dayforce
Deputy
Humanity
Infor Workforce Management
Legion WFM
NICE Workforce Management
Oracle HCM Cloud
Quinyx
SuccessFactors
Synerion
Unifocus
Verint Workforce Management
Workcloud Workforce Optimization
WorkForce Suite

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