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UKG Dimensions vs WorkForce Software

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Our analysts compared UKG Dimensions vs WorkForce Software based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
UKG Dimensions Software Tool
WorkForce Software Software Tool
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Product Basics

UKG Dimensions has been merged with the UKG Pro suite and is no longer available. Visit our UKG Pro page for an in-depth breakdown of what the product offers.

Previously, UKG Dimensions helped automate and streamline important processes like scheduling, payroll, compensation management and timekeeping. Integration, a mobile app and artificial intelligence support streamlined operations. Reports, data collection, talent acquisition and performance management were some of the core features offered in the product prior to it being absorbed into UKG Pro. Specialized capabilities included task management, gaming and SMS ShiftFill.
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The Workforce Suite is designed to meet the requirements of all types of employees, from temporary to permanent. It's scheduling capabilities can be configured to anticipate workplace demand and support employee needs. It includes a set of self-service and decision support capabilities for managers to create schedules and approve and correct timesheets. It also helps manage labor activities, time-off requests and budgets. It can integrate with other options to support HCM and Payroll.

Its cloud-based enterprise-level provides a modern user experience that enables access from any device, anywhere at any time. It also contributes to managing employee leaves and compliance by keeping employee records for a particular time period.
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$1,000 Monthly
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$39.99 Monthly
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Product Insights

  • Automation: Increase efficiency, streamline administration and reduce paper-based processes through automated tools and workflows. Automate enforcement of rules, regulations and compensation guidelines. 
  • AI: AI and machine learning functionality help analyze data, recommend shift changes and provide more accurate forecasts. 
  • Integration: Integrate with extensible and open APIs as well as foundational applications to access all data on a single platform and reduce the need for multiple solutions. 
  • Increased Productivity: More balanced workloads, reduced overtime and efficient performance management helps improve productivity 
  • Compliance: Stay compliant with recent changes in laws and use tools like reporting to minimize compliance risk and avoid fines and litigations. 
  • Mobile App: Access payroll information and an online self-service tool, manage schedules, and receive full data visibility and functionality. 
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  • Diverse Options: Choose a combination of time-tracking tools best suited for each unique environment and group of workers to streamline data capture. Leverage a rugged time clock for extreme working environments such as areas with no connectivity. It offers employee self-service capabilities to punch logs, view time-off, schedules, payroll and more. 
  • Eliminate Compliance Risk: Comply with schedule rules and enhance the staff experience by respecting time limits and necessary resting periods while adhering to contract and union law. It ensures workers are qualified and certified for assigned tasks. 
  • Reduce Labor Costs: Leverage time theft management while eliminating costly manual processes that are susceptible to error. Prevent expenses due to inaccurate manual time entries, deliberate misuse and inflated time reports with automated time capture and biometric reader authentication options. Flag and/or prevent work outside planning hours, implement breaks and avoid penalty payments. 
  • Employee Self-Service Payroll Inquiries: Minimize salary inquiries, changes and off-cycle payroll processing by allowing employees to review online and submit schedules. Employees can view their gross hours and pay calculations before payroll is processed. Proactive alerts will notify staff about key issues that might influence their salary. 
  • AI Assistance: It can prioritize and highlight tasks that require immediate action or self-approval when predefined criteria are satisfied. 
  • Improve Business Performance: Obtain valuable and actionable insights to improve customer service and overall financial performance through inbound historical sales data, production levels, foot traffic, and more. Track labor costs against imported budget data to mitigate budget overrun risks. Automate customer-related tasks to staff on duty. 
  • Universal Compliance: Has businesses covered with all labor laws or agreements, including local, global, contractual or legislative. Offers a library of best-practice templates for wage and hour laws. 
  • Accrual Accuracy: Automate all accrual and rights policies from probation to rescission, including prorations, grandfather rules, carryovers and more. Provides all future balances and any intended usage. It gives advanced notification when new entries or requests affect the time off planned. 
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  • Timekeeping:
    •  Automatically track, manage and control attendance with real-time employee data on a centralized platform. 
    •  Access hourly, salaried and full mobile time cards and track time spent on projects, early-in and late punches. 
    •  Visualize, filter, sort and export time and attendance data through dataviews and reports. 
    •  Reduce payroll errors and costly overtime. 
  • Scheduling:
    •  Create effective schedules and have a single access point for information on shifts, time off and holidays. 
    •  Use AI capabilities to predict high and low volume units to assign labor based on demand. 
    •  View detailed schedules for daily shifts and request for changes in shifts and time off on the calendar. 
    •  Reduce payroll errors and costly overtime. 
  • Absence Management:
    •  Manage sick time, leaves and vacation time from one place. 
    •  Automatically inform team members about upcoming absences, identify absent trends and set time off thresholds. 
    •  Automate disciplinary actions and rewards and track the effect of absenteeism in real time. 
    •  Manage and store employee leave records and rewards for compliance and backup. 
  • Analytics:
    •  Dataviews give real-time access to operational data in an Excel format. 
    •  Sort, filter and group data at different levels and visualize it with charts and graphs. 
    •  Interactive reports highlight problems and opportunities. 
    •  Build and customize standard reports. 
    •  Use ad-hoc reporting to access and analyze data. 
    •  Comparative reports show current performance with company goals and objectives. 
  • Work Datasheet:
    •  Create customized forms for better data accuracy and productivity. 
    •  Transfer and access updated information through integration with ERP solutions. 
    •  Track time spent on projects, identify top and weak performers, and recalibrate performance standards accordingly. 
  • Data Collection: Capture and store information from handheld devices, badges, biometric devices and telephones. Improve productivity with self-service access to information on scheduled hours and time off, and enforce pay and attendance policies from employee punch-in. 
    • TeleTime IP: Uses telephones to gather and record time and attendance of employees working in multiple locations and traveling frequently. Enter punches, submit labor data, enter worked hours, job, labor and work rule transfers, inquire on schedules and enter meal deductions through a landline or mobile device. 
    • Universal Device Manager: A standalone application, it helps manage work on a single customizable dashboard and is integrated with all UKG Dimension solutions. Use visualized soft keys to understand clock layout and access data on multiple devices using a profile or a specific setting. 
  • HR:
    •  Source, access and track new recruits, and promote employee satisfaction with performance and compensation management. 
    •  Access one employee record and reduce reporting complications. 
    •  Automate routine tasks and manage and schedule tasks associated with job requisitions. 
    •  Stay compliant with changing labor laws and regulations. 
  • Payroll:
    •  Set a schedule to process payrolls, make mass edits, keep track of bonuses and commissions, and get real-time payroll updates. 
    •  Sort, group, filter and customize standard payroll reports. 
    •  Calculate paycheck information and make informed budget plans. 
    •  Manage and make changes in tax jurisdictions, earnings, direct deposits, deduction codes and more. 
  • Payroll Services:
    •  Integrates with UKG Dimensions Payroll and provides quarterly updates from local, state and federal codes. 
    •  Manage compliance across various tax types and jurisdictions. 
    •  Avoid filling errors and factor in requirements for taxing and taxation wage accumulations. 
    •  Make timely and accurate payments, and streamline the garnishment process. 
    •  Use ComplianceFactory SaaS, an on-demand solution, for deposit and payroll tax filing. 
    •  MasterTax helps balance, schedule, pay and file payroll tax. 
  • Talent Acquisition:
    •  Use a heat map that shows employee turnover and the areas that need more attention. 
    •  Simplify the search and application process, and set pre-screening questions to identify qualifying candidates. 
    •  Access auto-populated candidate application forms. 
    •  Use the parsing tools to extract contact details, work history, skill sets and academic credentials. 
    •  Filter candidates by skills to fit a specific role or position. 
    •  Send automated notifications and use configurable email templates to communicate with candidates. 
  • Compensation Management:  Offers a unified platform with a common interface, database and workflows. Also helps: 
    •  Automate and streamline processes. 
    •  Create compensation cycles and add merit and promotion-based salary increments. 
    •  Define budget for each cycle in a spreadsheet interface as well as set the approval workflow and salary structure. 
    •  Restrict access to functionality and sensitive information to ensure security. 
    •  Use mass-finalize to review and approve increments for all employees. 
  • Compensation Management:
    •  Outline and communicate goals to individuals and groups. 
    •  Get instant insight into individual goal status and reviews through the year. 
    •  Automate performance review cycles through notifications and reminders that keep track of feedback, approvals and forms. 
    •  Create customized and job-specific review profiles and define what skills and attributes to measure. 
    •  Keep track of employee progress, training completion and certifications, and development milestones through customized reporting. 
  • ACA Manager:
    •  Access detailed reports and audits of payroll, timekeeping and HR. 
    •  Access real-time and historical data on ATA status for the organization and individual employees. 
    •  A dashboard provides insight on regular and hourly labor pools. 
    •  Automated alerts notify when an employee crosses the eligibility limit. 
  • Healthcare Analytics:
    •  Get insights into pay period data and determine if goals for labor hours, costs and overtime are met. 
    •  Access real-time information to identify trends and take necessary steps. 
    •  Core reports provide information on overtime and help manage labor costs. 
  • SMS ShiftFill: Automatically process shift fills through the employee pool, maintain staffing levels through text and allow employees to accept and fill open shifts through mobile phones. View critical information, access audits, track reports and take immediate actions on the homepage. 
  • Gaming: Automate processes to meet IRS and GITCA requirements, and process, allocate and distribute tips and tokens. Maintain and track employee certifications, restrict locations based on skills and conduct punch-in, punch-out and tip declarations. 
  • Task Management:
    •  Create, prioritize, track and assign one-time or recurring tasks to the right person and receive notification on completion of task. 
    •  Schedule, conduct and report store audits. 
    •  Connect store employees with subject experts from within the organization who help address issues. 
    •  Allow the support team to assign and resolve tickets themselves. 
    •  Personalize content based on location, profile and role. 
    •  Create a custom news feed to celebrate achievements, promote opportunities and share articles from a personalized dashboard. 
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  • Time and Attendance: Implement real-time attendance policies and gross pay calculations as employee time is captured. Be alerted with proactive notifications to impending overtime violations, no-shows, late or missed punches and other possible compliance issues. 
  • Scheduling: Establish complying schedules by taking skills, preferences, working hours and other restrictions into account. Optimize employee work to meet expected demand and measure it against key performance indicators in each area to achieve and surpass expectations. 
  • Attendance Management: Implementing automated time and attendance with data capture alerts managers about no-shows, impending overtime violations, delayed or missed punches and other potential proactive notice compliance issues. 
  • Labor Forecasting: Meet customer requests at the right time with the right employees. Prevent costly staffing practices that may lead to boredom, decommissioning and higher turnover. Highly flexible and configurable algorithms predict labor demand based on unique business drivers using historical data in just 15 minutes. 
  • Analytics and Insights: Standard industrial tools enable users to produce reports specific to a company's needs. It can help identify excessive overtime costs, mentorship and training requirements or opportunities. 
  • Leave Case Management: Determine leave types and eligibility with a simple online questionnaire from HR data and employee responses. Covers all leave and accommodation practices, including concurrent eligibility, intermittent leaves and more whether required by law, trade union agreements or organization policies. 
  • Employee Productivity and Labor Tracking: Provides actionable insight into trends, cost savings and employee work. It imports or captures productivity metrics for individuals and groups, such as units manufactured or processed, clients served, tips obtained, sales achieved and more. Calculates incentive payments, including tiered plans, escalators based on weighted averages, percentages and more. 
  • Employee Self-Service and Assistance: Employees can personalize the user experience with a workforce hub that allows the user to arrange it according to their needs, and workforce assistance that uses an urgent model to prioritize each item. “WalkMe” technology provides users with contextual assistance across all devices. 
  • Pre-Shift Health Screening: Initiates discreet online surveys to assess risk exposure during a disease outbreak before staff report to work, and prevents employees from clocking in if the steps are not taken. It warns staff if anyone has been exposed to a disease and suggests next steps based on official guidelines. 
  • HCM and ERP Integration: Offers integration with leading HCM and ERP solutions, single logout software, SOAP APIs, RESTful APIs and file-based interfaces that can be accessed via XML or CSV formats. 
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Product Ranking

#173

among all
Workforce Management Software

#83

among all
Workforce Management Software

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User Sentiment Summary

Great User Sentiment 238 reviews
Great User Sentiment 69 reviews
80%
of users recommend this product

UKG Dimensions has a 'great' User Satisfaction Rating of 80% when considering 238 user reviews from 4 recognized software review sites.

80%
of users recommend this product

WorkForce Software has a 'great' User Satisfaction Rating of 80% when considering 69 user reviews from 1 recognized software review sites.

3.9 (147)
n/a
4.0 (35)
4.0 (69)
4.3 (19)
n/a
4.2 (37)
n/a

Synopsis of User Ratings and Reviews

Streamlined Scheduling: Reduces conflicts, minimizes overtime, accommodates preferences.
Accurate Time Tracking: Automates calculations, ensures compliance, cuts manual effort.
Simplified Absence Management: Proactive staffing based on leave trends, tracks requests.
Enhanced Compliance: Automates adherence to labor laws, reduces legal risks.
Empowered Employees: Self-service options for schedules, time off, communication.
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Configurable and Flexible: WorkForce Software is known for its ability to adapt to intricate business requirements, making it suitable for organizations with complex operational structures.
Effective Labor Management: The software excels in handling core workforce management functions, including scheduling, optimizing labor needs, and tracking employee time and attendance.
Positive User Experience: WorkForce Software has garnered recognition for its user-friendly design and has received positive feedback for its intuitive interface and ease of use.
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Steep Learning Curve: Initial setup and training can be complex.
Occasional Glitches: Minor bugs and technical issues reported.
Limited Customization: Some users desire more flexibility in features.
Costly: Subscription fees can be high for larger organizations.
Performance Slowdown: Potential lag in response times with large datasets.
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Complexity: While WorkForce Software is praised for its flexibility in handling complex rules, this strength can also be a weakness. Some users find the system difficult to navigate and master, especially those accustomed to more user-friendly interfaces.
Employee Sentiment: Although not directly related to the software's functionality, the average employee rating of 3.4 out of 5 stars on platforms like Glassdoor suggests there might be areas for improvement. This could indirectly impact user experience if, for example, customer support or product development is affected.
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UKG Dimensions' user reviews paint a contrasting picture, balancing praise for its powerful features and user-friendly interface with frustration towards its learning curve and occasional glitches. Fans love its impact on streamlining workflows. One reviewer beams, "Scheduling nightmares vanished with UKG Dimensions! It handles preferences, minimizes overtime, and saves us endless hours compared to ADP Workforce Now." Another appreciates its time tracking, stating, "Automated calculations and compliance features in UKG Dimensions shielded us from payroll errors and fines we faced with Kronos." However, the initial learning curve can be daunting. A user laments, "Getting started with UKG Dimensions felt overwhelming, and training could be more comprehensive compared to Kronos." Minor technical issues also pop up, like one user who shares, "The UKG Dimensions mobile app had a few bugs, but their support team addressed them quickly, unlike ADP's slow response times." In terms of user experience, some find UKG Dimensions more intuitive and pleasant to use compared to competitors. A user who switched from ADP says, "UKG Dimensions is much easier to navigate and feels less clunky than ADP." However, others criticize its limited customization options, with a user mentioning, "Kronos offers more flexibility in tailoring features to our specific needs, which UKG Dimensions lacks." Cost is a recurring theme. While many acknowledge the value for money, some find it expensive, especially for larger organizations. A user acknowledges, "UKG Dimensions is powerful, but the subscription fees can be hefty compared to ADP's more budget-friendly options." Overall, UKG Dimensions receives positive feedback for its functionality and usability, but potential users should be prepared for the learning curve and higher cost. Comparing with competitors is wise if seeking high customization or a budget-friendly option. Ultimately, the choice hinges on individual needs and priorities.

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Is WorkForce Software the right force for managing your workforce? User reviews from the past year reveal a mixed bag. WorkForce Software shines in its ability to handle complex workforce rules and configurations, making it a favorite among large organizations with intricate scheduling needs. Users praise its comprehensive features, particularly for time and attendance tracking, absence management, and labor forecasting. For instance, one user lauded the software's "pre-made templates" that simplify scheduling, while another highlighted its accuracy in tracking time-off balances. These capabilities are essential for large organizations operating with thin margins where even minor discrepancies in labor hours can significantly impact the bottom line. However, WorkForce Software isn't without its drawbacks. The software's user interface, while praised by some for its interactivity, is also criticized by others for being complex and difficult to navigate. This dichotomy in user experience suggests a steep learning curve that might be intimidating for some, especially those accustomed to more intuitive platforms. Additionally, while not a universal complaint, some users have reported issues with the software's mobile functionality, a critical aspect in today's increasingly mobile workforce. Overall, WorkForce Software emerges as a powerful tool for large organizations grappling with the complexities of managing a sizable workforce. Its robust features and ability to accommodate intricate scheduling needs make it a valuable asset for optimizing labor costs and ensuring compliance. However, its complex interface and potential limitations in mobile functionality might give smaller companies or those prioritizing user-friendliness pause.

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Head-to-Head Comparison

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