Home > Workforce Management Software > UKG Dimensions > UKG Dimensions vs Verint Workforce Management

UKG Dimensions vs Verint Workforce Management

Last Updated: November 18th, 2024

Our analysts compared UKG Dimensions vs Verint Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

UKG Dimensions has been merged with the UKG Pro suite and is no longer available. Visit our UKG Pro page for an in-depth breakdown of what the product offers.

Previously, UKG Dimensions helped automate and streamline important processes like scheduling, payroll, compensation management and timekeeping. Integration, a mobile app and artificial intelligence support streamlined operations. Reports, data collection, talent acquisition and performance management were some of the core features offered in the product prior to it being absorbed into UKG Pro. Specialized capabilities included task management, gaming and SMS ShiftFill.

Verint Workforce Management (WFM) is a cloud-based software that helps organizations optimize staff scheduling, forecasting, and analytics. It's best suited for mid-size to large enterprises with complex workforce needs, particularly in contact centers and customer service departments. Key benefits include improved scheduling accuracy, reduced labor costs, and enhanced employee engagement. Popular features include automated scheduling, real-time adherence monitoring, and omnichannel forecasting. User experiences highlight its scalability, flexibility, and data-driven insights. Compared to similar WFM products, Verint is praised for its comprehensive functionality, user-friendly interface, and robust reporting capabilities. However, it can be pricey, with subscription costs based on the number of users and modules needed.

Pros

Accurate scheduling
Reduced labor costs
Employee engagement
Scalable & flexible
Data-driven insights

Cons

Pricey (subscription)
Complex setup initially
Customization limited
Reporting can be clunky
Learning curve required

$1,000 Monthly

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Tailored to your specific needs

$1,500 Monthly

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Tailored to your specific needs

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Mobile

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North Ottawa Community Hospital

Red Gold

TTI

Vancity

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Product Assistance

Documentation

In Person

Live Online

Videos

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Phone

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FAQ

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Knowledge Base

24/7 Live Support

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Product Insights

Automation: Increase efficiency, streamline administration and reduce paper-based processes through automated tools and workflows. Automate enforcement of rules, regulations and compensation guidelines.
AI: AI and machine learning functionality help analyze data, recommend shift changes and provide more accurate forecasts.
Integration: Integrate with extensible and open APIs as well as foundational applications to access all data on a single platform and reduce the need for multiple solutions.
Increased Productivity: More balanced workloads, reduced overtime and efficient performance management helps improve productivity
Compliance: Stay compliant with recent changes in laws and use tools like reporting to minimize compliance risk and avoid fines and litigations.
Mobile App: Access payroll information and an online self-service tool, manage schedules, and receive full data visibility and functionality.

Boost Operational Efficiency:
- Right People, Right Place, Right Time: Accurately forecast demand and schedule the perfect employee mix across channels, maximizing productivity and minimizing idle time.
- Streamlined Workflows: Automate tasks like timekeeping, adherence monitoring, and reporting, freeing up managers and agents for higher-value work.
- Agile Scheduling: Empower agents with self-service tools for shift swaps, time-off requests, and schedule visibility, promoting engagement and flexibility.
Enhance Customer Experience:
- Reduced Wait Times: Optimized staffing ensures faster call resolution and shorter hold times, leading to happier customers.
- Personalized Interactions: Route calls to agents with the right skills and knowledge for each customer, delivering exceptional service.
- Improved Quality Monitoring: Track and analyze agent performance, identify areas for coaching, and continuously improve customer interactions.
Empower Your Workforce:
- Work-Life Balance: Flexible scheduling options and mobile access give agents more control over their schedules, fostering a positive work environment.
- Skill Development: Targeted training recommendations and career path insights help agents grow professionally and contribute more effectively.
- Data-Driven Insights: Provide agents with personalized dashboards and reports, giving them ownership and visibility into their performance.
Optimize Cost Management:
- Reduced Overtime: Precise scheduling minimizes unnecessary overtime costs, leading to significant savings.
- Resource Utilization: Maximize agent capacity and identify areas for streamlining, optimizing payroll and operational expenses.
- Data-Backed Decisions: Leverage actionable insights to identify cost-saving opportunities and make informed resource allocation decisions.
Future-Proof Your Business:
- Scalability and Adaptability: Easily scale the platform to accommodate growth and integrate with new technologies.
- AI-Powered Optimization: Utilize advanced AI forecasting and analytics to stay ahead of changing trends and customer demands.
- Continuous Innovation: Verint's commitment to ongoing development ensures your WFM solution stays at the forefront of the industry.

Timekeeping:
- Automatically track, manage and control attendance with real-time employee data on a centralized platform.
- Access hourly, salaried and full mobile time cards and track time spent on projects, early-in and late punches.
- Visualize, filter, sort and export time and attendance data through dataviews and reports.
- Reduce payroll errors and costly overtime.
Scheduling:
- Create effective schedules and have a single access point for information on shifts, time off and holidays.
- Use AI capabilities to predict high and low volume units to assign labor based on demand.
- View detailed schedules for daily shifts and request for changes in shifts and time off on the calendar.
- Reduce payroll errors and costly overtime.
Absence Management:
- Manage sick time, leaves and vacation time from one place.
- Automatically inform team members about upcoming absences, identify absent trends and set time off thresholds.
- Automate disciplinary actions and rewards and track the effect of absenteeism in real time.
- Manage and store employee leave records and rewards for compliance and backup.
Analytics:
- Dataviews give real-time access to operational data in an Excel format.
- Sort, filter and group data at different levels and visualize it with charts and graphs.
- Interactive reports highlight problems and opportunities.
- Build and customize standard reports.
- Use ad-hoc reporting to access and analyze data.
- Comparative reports show current performance with company goals and objectives.
Work Datasheet:
- Create customized forms for better data accuracy and productivity.
- Transfer and access updated information through integration with ERP solutions.
- Track time spent on projects, identify top and weak performers, and recalibrate performance standards accordingly.
Data Collection: Capture and store information from handheld devices, badges, biometric devices and telephones. Improve productivity with self-service access to information on scheduled hours and time off, and enforce pay and attendance policies from employee punch-in.

TeleTime IP: Uses telephones to gather and record time and attendance of employees working in multiple locations and traveling frequently. Enter punches, submit labor data, enter worked hours, job, labor and work rule transfers, inquire on schedules and enter meal deductions through a landline or mobile device.
Universal Device Manager: A standalone application, it helps manage work on a single customizable dashboard and is integrated with all UKG Dimension solutions. Use visualized soft keys to understand clock layout and access data on multiple devices using a profile or a specific setting.

HR:
- Source, access and track new recruits, and promote employee satisfaction with performance and compensation management.
- Access one employee record and reduce reporting complications.
- Automate routine tasks and manage and schedule tasks associated with job requisitions.
- Stay compliant with changing labor laws and regulations.
Payroll:
- Set a schedule to process payrolls, make mass edits, keep track of bonuses and commissions, and get real-time payroll updates.
- Sort, group, filter and customize standard payroll reports.
- Calculate paycheck information and make informed budget plans.
- Manage and make changes in tax jurisdictions, earnings, direct deposits, deduction codes and more.
Payroll Services:
- Integrates with UKG Dimensions Payroll and provides quarterly updates from local, state and federal codes.
- Manage compliance across various tax types and jurisdictions.
- Avoid filling errors and factor in requirements for taxing and taxation wage accumulations.
- Make timely and accurate payments, and streamline the garnishment process.
- Use ComplianceFactory SaaS, an on-demand solution, for deposit and payroll tax filing.
- MasterTax helps balance, schedule, pay and file payroll tax.
Talent Acquisition:
- Use a heat map that shows employee turnover and the areas that need more attention.
- Simplify the search and application process, and set pre-screening questions to identify qualifying candidates.
- Access auto-populated candidate application forms.
- Use the parsing tools to extract contact details, work history, skill sets and academic credentials.
- Filter candidates by skills to fit a specific role or position.
- Send automated notifications and use configurable email templates to communicate with candidates.
Compensation Management: Offers a unified platform with a common interface, database and workflows. Also helps:

Automate and streamline processes.
Create compensation cycles and add merit and promotion-based salary increments.
Define budget for each cycle in a spreadsheet interface as well as set the approval workflow and salary structure.
Restrict access to functionality and sensitive information to ensure security.
Use mass-finalize to review and approve increments for all employees.

Compensation Management:
- Outline and communicate goals to individuals and groups.
- Get instant insight into individual goal status and reviews through the year.
- Automate performance review cycles through notifications and reminders that keep track of feedback, approvals and forms.
- Create customized and job-specific review profiles and define what skills and attributes to measure.
- Keep track of employee progress, training completion and certifications, and development milestones through customized reporting.
ACA Manager:
- Access detailed reports and audits of payroll, timekeeping and HR.
- Access real-time and historical data on ATA status for the organization and individual employees.
- A dashboard provides insight on regular and hourly labor pools.
- Automated alerts notify when an employee crosses the eligibility limit.
Healthcare Analytics:
- Get insights into pay period data and determine if goals for labor hours, costs and overtime are met.
- Access real-time information to identify trends and take necessary steps.
- Core reports provide information on overtime and help manage labor costs.
SMS ShiftFill: Automatically process shift fills through the employee pool, maintain staffing levels through text and allow employees to accept and fill open shifts through mobile phones. View critical information, access audits, track reports and take immediate actions on the homepage.
Gaming: Automate processes to meet IRS and GITCA requirements, and process, allocate and distribute tips and tokens. Maintain and track employee certifications, restrict locations based on skills and conduct punch-in, punch-out and tip declarations.
Task Management:
- Create, prioritize, track and assign one-time or recurring tasks to the right person and receive notification on completion of task.
- Schedule, conduct and report store audits.
- Connect store employees with subject experts from within the organization who help address issues.
- Allow the support team to assign and resolve tickets themselves.
- Personalize content based on location, profile and role.
- Create a custom news feed to celebrate achievements, promote opportunities and share articles from a personalized dashboard.

Scheduling: Automate flexible scheduling in a centralized manner for multiple locations, channels and telework. Requires fewer clicks for scheduling and allows employees to schedule on the fly. Enables activity-based scheduling for specific production requirements.
Forecasting: Track and analyze business data to generate forecast reports. Allow managers to create schedules based on predicted business needs.
Time and Attendance Management: Provides automated approvals for schedule changes. Supports flex time off requests, task and channel switching and shift swaps.
Performance Management: Empower employees with automated coaching sessions. Offers multiple features for managing employee performance:
- Alerts regarding underperforming employees.
- Automated shift and vacation bidding adjustments based on performance.
- Productivity insights according to channel types.
Employee Management: Track and manage employee information, including work locations, skills, qualifications and preferred shifts.
Reporting: Forecast and visualize expected demand to align with workforce schedules and employee productivity, improving customer experience.

Product Ranking

#173

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#157

among all
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Analyst Rating Summary

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User Sentiment Summary

80%

of users recommend this product

UKG Dimensions has a 'great' User Satisfaction Rating of 80% when considering 238 user reviews from 4 recognized software review sites.

82%

of users recommend this product

Verint Workforce Management has a 'great' User Satisfaction Rating of 82% when considering 194 user reviews from 3 recognized software review sites.

3.9 (147)

3.9 (27)

4.0 (35)

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4.3 (19)

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Awards

Synopsis of User Ratings and Reviews

Streamlined Scheduling: Reduces conflicts, minimizes overtime, accommodates preferences.

Accurate Time Tracking: Automates calculations, ensures compliance, cuts manual effort.

Simplified Absence Management: Proactive staffing based on leave trends, tracks requests.

Enhanced Compliance: Automates adherence to labor laws, reduces legal risks.

Empowered Employees: Self-service options for schedules, time off, communication.

Improved Scheduling Accuracy: Verint WFM's AI-powered forecasting reduces scheduling errors, leading to fewer overstaffed or understaffed periods. This improves agent morale, customer satisfaction, and operational efficiency.

Enhanced Compliance: Automated adherence to labor laws and regulations minimizes the risk of fines and penalties, protects employees, and fosters a fair work environment.

Boosted Agent Performance: Real-time performance dashboards and coaching tools empower agents to track progress, identify areas for improvement, and celebrate successes. This leads to increased engagement, motivation, and productivity.

Streamlined Workflows: Seamless integrations with HR, payroll, and CRM systems eliminate data silos and manual processes, saving time and resources.

Reduced Costs: Optimized staffing levels and improved resource allocation minimize overtime and labor costs, leading to significant cost savings.

Steep Learning Curve: Initial setup and training can be complex.

Occasional Glitches: Minor bugs and technical issues reported.

Limited Customization: Some users desire more flexibility in features.

Costly: Subscription fees can be high for larger organizations.

Performance Slowdown: Potential lag in response times with large datasets.

Steep Learning Curve: Complex interface and limited user-friendly documentation make initial setup and ongoing use challenging, requiring significant training and support.

Inflexible Scheduling: Limited options for customizing schedules and handling exceptions can lead to inflexibility and employee dissatisfaction.

Overly Complex Forecasting: Forecasting algorithms can be overly complex and difficult to fine-tune, leading to inaccurate staffing predictions and operational inefficiencies.

Performance Monitoring Issues: Real-time adherence monitoring can be buggy and unreliable, causing frustration for both agents and managers.

Costly Implementation: High upfront costs for software licensing and implementation can be a barrier for smaller businesses or those with limited budgets.

UKG Dimensions' user reviews paint a contrasting picture, balancing praise for its powerful features and user-friendly interface with frustration towards its learning curve and occasional glitches. Fans love its impact on streamlining workflows. One reviewer beams, "Scheduling nightmares vanished with UKG Dimensions! It handles preferences, minimizes overtime, and saves us endless hours compared to ADP Workforce Now." Another appreciates its time tracking, stating, "Automated calculations and compliance features in UKG Dimensions shielded us from payroll errors and fines we faced with Kronos." However, the initial learning curve can be daunting. A user laments, "Getting started with UKG Dimensions felt overwhelming, and training could be more comprehensive compared to Kronos." Minor technical issues also pop up, like one user who shares, "The UKG Dimensions mobile app had a few bugs, but their support team addressed them quickly, unlike ADP's slow response times." In terms of user experience, some find UKG Dimensions more intuitive and pleasant to use compared to competitors. A user who switched from ADP says, "UKG Dimensions is much easier to navigate and feels less clunky than ADP." However, others criticize its limited customization options, with a user mentioning, "Kronos offers more flexibility in tailoring features to our specific needs, which UKG Dimensions lacks." Cost is a recurring theme. While many acknowledge the value for money, some find it expensive, especially for larger organizations. A user acknowledges, "UKG Dimensions is powerful, but the subscription fees can be hefty compared to ADP's more budget-friendly options." Overall, UKG Dimensions receives positive feedback for its functionality and usability, but potential users should be prepared for the learning curve and higher cost. Comparing with competitors is wise if seeking high customization or a budget-friendly option. Ultimately, the choice hinges on individual needs and priorities.

Verint Workforce Management (WFM) emerges from user reviews as a robust solution with both ardent fans and cautious critics. Proponents praise its scheduling flexibility and data-driven insights, lauding its ability to optimize staffing with features like automatic forecasting and real-time adjustments. One user extols, "Verint WFM takes the guesswork out of scheduling, leading to happier agents and fewer scheduling headaches." This, they claim, gives Verint an edge over competitors like Kronos, often perceived as "rigid and clunky." However, some reviewers caution about Verint's complexity. While acknowledging its powerful features, they warn of a steeper learning curve compared to simpler options like UKG Workforce Dimensions. One user laments, "The sheer number of options can be overwhelming at first, and training can be a beast." This complexity can also lead to implementation challenges, with some reviewers noting integration difficulties with existing systems. Ultimately, Verint WFM seems best suited for organizations seeking sophisticated workforce optimization and willing to invest in training and implementation. As one reviewer aptly summarizes, "It's a powerful tool, but not a plug-and-play solution." For those seeking a more user-friendly option, simpler competitors might be a better fit.

Screenshots

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FAQ

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