Home > Workforce Management Software > StaffReady > StaffReady vs Calabrio

StaffReady vs Calabrio

Last Updated: November 18th, 2024

Our analysts compared StaffReady vs Calabrio based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots

Get Free Demo Demo Request Pricing Pricing

Product Basics

StaffReady is a sophisticated software solution designed to streamline workforce management tasks, including scheduling, competency assessment, and document control. It is particularly well-suited for healthcare organizations due to its ability to handle complex staffing needs and regulatory compliance requirements. Users appreciate its intuitive interface and robust reporting capabilities, which enhance operational efficiency and ensure staff are appropriately credentialed and scheduled.

One of the standout features of StaffReady is its automated scheduling, which reduces administrative burden and minimizes errors. Additionally, the competency assessment module ensures that staff maintain necessary certifications and skills, which is crucial in high-stakes environments like hospitals and laboratories. The document control feature further aids in maintaining compliance by organizing and tracking essential documents.

Pricing for StaffReady typically varies based on the size of the organization and the specific modules required, with options for monthly or annual payments. Compared to similar products, users often highlight its ease of use and comprehensive support, making it a valuable tool for managing a dynamic workforce.

Calabrio is a customer experience analytics suite that helps businesses improve interactions and promote engagement by tracking encounters and giving staff members feedback. The ONE attribute provides embedded advanced analytics to increase workforce optimization by recording calls and voice-of-the-customer (VoC) analytics, enabling quality and workforce management. Its scalability allows rapid implementation of remote work paradigms and careful management over operational costs and customer satisfaction.

It also empowers contact centers to quickly locate consumer sentiments and communicate insights with other enterprise sections using AI-driven technologies.

Pros

Scalable & customizable
Robust reporting & analytics
Agent engagement features
Integrates with other tools
Mobile-friendly interface

Cons

Steep learning curve
Costly setup & maintenance
Limited scheduling flexibility
Customization can be complex
Occasional performance issues

$1.99/User, Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

$75/Agent, Monthly

Free Trial is available →

Get a free price quote

Tailored to your specific needs

Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Improved Compliance: StaffReady ensures adherence to regulatory standards by automating documentation and tracking of employee certifications and training.
Enhanced Scheduling Efficiency: The software optimizes shift scheduling, reducing conflicts and ensuring adequate staffing levels, which minimizes overtime costs.
Real-Time Data Access: Managers can access up-to-date information on workforce metrics, enabling informed decision-making and quick adjustments to staffing needs.
Reduced Administrative Burden: Automating routine tasks such as time-off requests and shift swaps frees up administrative staff to focus on more strategic activities.
Increased Employee Satisfaction: By providing a transparent and fair scheduling process, StaffReady helps improve employee morale and retention rates.
Streamlined Communication: The platform facilitates clear and efficient communication between management and staff, reducing misunderstandings and ensuring everyone is on the same page.
Cost Savings: By optimizing workforce management, StaffReady helps organizations reduce labor costs and avoid unnecessary expenses.
Scalability: The software can easily scale with the growth of the organization, accommodating an increasing number of employees and more complex scheduling needs.
Customizable Reporting: StaffReady offers customizable reports that provide insights into workforce performance, helping managers identify trends and areas for improvement.
Enhanced Accountability: The system tracks task completion and employee performance, promoting accountability and ensuring that responsibilities are met.
Improved Training Management: StaffReady helps manage and track employee training programs, ensuring that all staff members are up-to-date with required skills and knowledge.
Data Security: The platform ensures that sensitive employee information is securely stored and protected, complying with data privacy regulations.
Integration Capabilities: StaffReady can integrate with other HR and payroll systems, creating a seamless workflow and reducing data entry errors.
Flexibility: The software accommodates various scheduling models, including rotating shifts, fixed schedules, and on-call rotations, catering to diverse organizational needs.
Time Savings: Automating scheduling and workforce management tasks significantly reduces the time spent on manual processes, allowing managers to focus on core business activities.

Connect Remotely: Enable better work-from-home solutions for off-site employees using omnichannel interaction metrics, speech recognition attributes and live monitoring tools. Give managers detailed information regarding remote staff with AI-powered desktop analytics and off-site quality management programs.
Engage Workforces: Deliver better employee engagement by leveraging metrics like collected revenue, customer loyalty, net promoter score and key employee retention.
Improve Enterprise Performance: Identify KPIs to help employees and leaders. Collect and track agent performance information. Deliver targeted training, games and real-time data related to business insights for better workforce management.
Ensure Security: Provide information security by giving managers tools to detect risks, undergo investigations and remove security threats. Protect business operations and help regulate personal data, such as GDPR or CCPA data.
Promote Transparency: Access business data, including location data stored in one unified location. Allow employee segmentation based on job roles, tasks and breaks. Updates business decisions regularly.

Automated Scheduling: Create and manage employee schedules with ease, reducing manual errors and saving time.
Compliance Tracking: Ensure adherence to regulatory requirements by monitoring certifications, licenses, and training statuses.
Real-Time Reporting: Access up-to-date reports on workforce metrics, enabling data-driven decision-making.
Shift Swapping: Allow employees to swap shifts seamlessly, subject to managerial approval, enhancing flexibility.
Mobile Access: Employees can view schedules, request time off, and receive notifications via mobile devices.
Time and Attendance: Track employee hours accurately with integrated time clocks and attendance monitoring.
Task Management: Assign and track tasks to ensure critical activities are completed on time.
Customizable Dashboards: Tailor dashboards to display the most relevant information for different user roles.
Integration Capabilities: Seamlessly integrate with other HR and payroll systems to streamline operations.
User Permissions: Control access levels for different users, ensuring data security and appropriate access.
Employee Self-Service: Empower employees to manage their own schedules, reducing administrative burden.
Notification System: Automated alerts and reminders for upcoming shifts, expiring certifications, and other critical events.
Audit Trails: Maintain detailed logs of all changes and actions for accountability and compliance purposes.
Custom Reporting: Generate tailored reports to meet specific organizational needs and compliance requirements.
Training Management: Schedule and track employee training sessions to ensure ongoing professional development.

Call Recording: Automatically record and retrieve calls. Utilize recorded data and gain strategies to fuel better decision-making. Tag inbound calls for better identification and to communicate with others for mentoring or training.
Analytics: Deliver helpful information collected by unique metrics such as complex data conversion, phonetics amalgamations and speech-to-text. Provide complete visibility for various essential business reports such as customer interactions. Collect structured and unstructured business data in a centralized location to better understand trends information relating to chats, surveys, emails, calls, back-office processes, social media posts or websites.
Reporting: Compare employee performance and team workflows through real-time, detailed customer interaction reports. Evaluate employee productivity and hours worked. Connect with stakeholders better via intuitive charts and graphs.
Quality Management: Set up a comprehensive quality command center to acquire audio and video recordings and oversee evaluation forms. Automatically receive quality management information and monitor potential quality-related errors with constant updates.
Workforce Management: Set an automated contact center supervisor to provide scheduling flexibility and task management. Navigate workforce complexities in a systematic order with intuitive workforce management tools.
Calabrio One: Improve business productivity via valuable consumer interaction resources. Predict business trends and get data-powered insights with AI and ML technology. Scale productivity with a customizable tool that supports workforce engagements, built-in security and customer-centric statistics.

Product Ranking

#49

among all
Workforce Management Software

#73

among all
Workforce Management Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data

Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

StaffReady

Calabrio

+ Add Product + Add Product

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

80%

20%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

83%

17%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

80%

20%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

91%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

100%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

70%

30%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

93%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

17%

11%

72%

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

79%

21%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data

N/A

we're gathering data

N/A

we're gathering data

N/A

50%

User Sentiment Summary

80%

of users recommend this product

StaffReady has a 'great' User Satisfaction Rating of 80% when considering 2 user reviews from 2 recognized software review sites.

87%

of users recommend this product

Calabrio has a 'great' User Satisfaction Rating of 87% when considering 316 user reviews from 3 recognized software review sites.

n/a

4.3 (111)

4.0 (1)

n/a

4.0 (1)

n/a

4.5 (181)

n/a

3.7 (24)

Awards

Synopsis of User Ratings and Reviews

Easy Scheduling: Users appreciate the intuitive interface, which makes it simple to create and manage schedules, even for complex staffing needs. For example, one user mentioned that they were able to easily create a schedule for their team of nurses, taking into account different shift lengths and skill sets.

Time and Attendance Tracking: The system accurately tracks employee hours, eliminating the need for manual timekeeping and reducing the risk of errors. One user noted that they were able to save time and money by using StaffReady's time and attendance tracking features.

Communication and Collaboration: StaffReady facilitates communication between employees and managers, improving team coordination and reducing confusion. One user highlighted the ability to send messages and announcements directly to employees, ensuring everyone is on the same page.

Mobile Access: The mobile app allows employees to view their schedules, request time off, and clock in and out from anywhere, enhancing flexibility and convenience. One user mentioned that they were able to easily manage their schedule while on the go, using the StaffReady mobile app.

Accurate Forecasting and Scheduling: Reduces over/understaffing, optimizes agent utilization, and accurately predicts staffing needs based on historical data and real-time trends.

Improved Agent Engagement: Gamification, incentives, self-scheduling, and personalized coaching boost morale, productivity, and retention.

Enhanced Compliance: Ensures adherence to industry regulations and internal policies through automated scheduling rules, real-time alerts, and comprehensive reporting.

Omnichannel Support: Manages agents across voice, email, chat, and social media, providing a unified view of customer interactions and agent performance.

Robust Reporting and Analytics: Offers actionable insights into agent performance, customer satisfaction, and operational efficiency, enabling data-driven decision-making.

Limited Customization: Some users have reported difficulty tailoring the system to their specific needs, particularly when it comes to scheduling and time-off requests. For example, they may not be able to easily create custom shift patterns or integrate with their existing payroll system.

Steep Learning Curve: The platform can be complex to navigate, especially for new users. This can lead to frustration and a longer time to become proficient in using the system. For example, some users have found it difficult to understand the various settings and options available.

Lack of Mobile App Functionality: The absence of a robust mobile app can make it challenging for employees to manage their schedules and communicate with managers on the go. For example, employees may not be able to easily view their schedules, request time off, or clock in and out from their mobile devices.

Customer Support Issues: Some users have reported difficulties getting timely and helpful support from StaffReady. This can be frustrating when encountering technical issues or needing assistance with specific features. For example, users may experience long wait times or receive unhelpful responses from customer support representatives.

Steep Learning Curve: The interface can be complex for new users, requiring extensive training and support.

Costly Setup and Maintenance: Calabrio's pricing can be high compared to simpler WFM solutions, and ongoing maintenance adds to the cost.

Limited Scheduling Flexibility: While powerful, Calabrio's scheduling features might not cater to all specific needs, especially for small or dynamic teams.

Customization Complexity: Advanced customization options can be intricate and require technical expertise to implement effectively.

Occasional Performance Issues: Some users report occasional performance issues, particularly in large or complex deployments.

Are you ready to staff up with StaffReady? User reviews suggest that StaffReady is a solid choice for businesses looking for a straightforward workforce management solution, but it may not be the best fit for those seeking a highly customizable or feature-rich platform. While users praise StaffReady's ease of use and intuitive interface, they often find its functionality limited compared to competitors like Kronos or Workday. For example, some users have expressed frustration with the lack of advanced reporting capabilities, which can make it difficult to track key performance indicators and make informed decisions about staffing levels. Others have noted that StaffReady's mobile app is not as robust as those offered by other providers, making it challenging for employees to manage their schedules and request time off on the go. Despite these shortcomings, StaffReady's strengths lie in its simplicity and affordability, making it a good option for small and medium-sized businesses that need a basic workforce management system without the bells and whistles of more expensive solutions.

User reviews for Calabrio present a mixed bag. Fans rave about its robust features and scalability, particularly for complex contact centers. "Calabrio easily handles our multi-skilled team and intricate compliance needs, something our earlier WFM software like Genesys couldn't dream of," one user gushed. However, the steeper learning curve compared to simpler solutions is a recurring critique, as another reviewer remarked, "Calabrio's a powerhouse, but it's not exactly plug-and-play. Be ready to invest in training and support compared to options like Workforce Now." Cost is another common thread. While users acknowledge Calabrio's advanced features justify its higher price tag compared to basic WFM tools, some find it pricier than similar platforms. One reviewer commented, "Compared to NICE WFM, Calabrio's definitely pricier, but the customization options and reporting are far superior for our needs." Ultimately, user sentiment suggests Calabrio shines in complex environments where its feature set and compliance strengths outweigh the cost and initial learning hurdles. However, for smaller or less demanding operations, simpler and potentially more affordable alternatives like Zoho Workforce Management might be a better fit.

Screenshots

Top Alternatives in Workforce Management Software

ADP Workforce Now

Agendrix

Calabrio

Connecteam

Dayforce

Deputy

Humanity

Infor Workforce Management

Legion WFM

NICE Workforce Management

Oracle HCM Cloud

Quinyx

SuccessFactors

Synerion

Unifocus

Verint Workforce Management

Workcloud Workforce Optimization

WorkForce Suite

Related Categories

Automated Scheduling Software

Employee Scheduling Software

Medical Practice Management Software

Medical Software

Vacation PTO Tracking Software

Call Center Workforce Management Software

Mobile Workforce Scheduling Software

Compare other software products using the SelectHub platform

FAQ

How can I do a in-depth comparison of StaffReady and Calabrio? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

What are the top-rated propducts for Workforce Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Which Workforce Management Software is rated the highest by users? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Is there a requirement template for Workforce Management Software? Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

SelectHub Products Reporting and Analytics

Build Your Requirements

SelectHub Products Cost and Pricing Guide

Get Your Free Comparison Report

Table settings

Expand all details

Expand all scores

Collapsed view

Priority order