SINC vs Reflexis

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Our analysts compared SINC vs Reflexis based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Reflexis Software Tool

Product Basics

SINC is a real-time labor management software that enables businesses to establish projects, schedule staff, assign tasks, track feedback and engage with on-site teams. Organizations can leverage their cost accounting capabilities to see gross payroll expenses, pay cycles, pricing codes and cost trends across multiple businesses.

It includes a project notes attribute that allows all workforce members to contribute text notes or photographs to team projects or individual tasks. Administrators may design built-in templates for recurring activities like site cleanup, assign pre-shift tasks, monitor pending or completed tasks, and use customized maps to track staff. Additionally, employees get automated push notifications.
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Reflexis (acquired by Zebra Technologies) is a Workforce Management (WFM) software platform that helps businesses optimize labor scheduling and workforce performance. It's particularly suited for organizations with large, complex workforces across various locations, such as retail chains, hospitality groups, and healthcare providers. Key benefits include improved scheduling accuracy, reduced labor costs, and boosted employee engagement. Popular features encompass demand forecasting, automated scheduling, time and attendance tracking, and performance analytics. User reviews praise its intuitive interface, scalability, and reporting capabilities. Compared to similar WFM products, Reflexis stands out for its focus on AI-powered automation and optimization. However, its pricing reflects this advanced functionality, typically falling within a higher range compared to simpler WFM options. Costs can vary based on specific modules, the number of users, and implementation complexity.

Pros
  • Intuitive interface
  • Accurate scheduling
  • AI-powered automation
  • Comprehensive analytics
  • Scalable for large businesses
Cons
  • Higher price point
  • Complex implementation
  • Steeper learning curve
  • Limited customization
  • Potential for bugs
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Product Assistance

Documentation
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Live Online
Videos
Webinars
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Enhance Workflows:  Leverage a project note attribute to facilitate a more seamless workflow. Enable employees to attach text notes and images to individual or team projects and facilitate better business outcomes. 
  • Go Mobile:  Access team scheduling, shift management and staff location tracking services anywhere from any device. 
  • Enable Integration:  Integrate with crucial industry vendors seamlessly, like MYOB, Gusto, XERO and CSI, to streamline payroll and HR processes. 
  • Automate Project Monitoring:  Automatically receive updates about task completion via an organized tracking tool. Monitor job-specific tasks and pinpoint work progress. 
  • Simplify Overtime Calculation:  Seamlessly track each employee’s overtime details and manage the workforce efficiently. 
  • Achieve Transparency: Get detailed information about employee schedules, shifts, task accomplishments and time-off requests. Merge with several other platforms to enhance workforce functioning. 
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  • Optimization: Receive alerts and analysis of schedule efficiency on the fly. Generate accurate labor forecasts and schedules with an intuitive UI, which is AI-supported. 
  • Accuracy: Ensure that employees can accurately clock in and out hassle-free with time clock modules that rely on facial recognition and voice control. 
  • Mobility: Monitor key metrics on the go to improve decisions and gain actionable insights into compliance and performance. Handle a variety of modern retail problems on a smartphone or tablet. 
  • Safe and Compliant: Ensure compliance with complex pay rules, union contracts, labor laws and business policies to improve productivity and avoid timekeeping conflicts. 
  • Data-Driven: Pre-plan tasks and schedules based on insights from analytical reports to ensure improved efficiency by assigning the right person to the right task. 
  • Improved Employee Engagement: Provide greater control to employees for schedules and shifts, leading to better productivity and work-life balance. 
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  • Scheduling: Produce employee schedules by incorporating automated regulations. Assign employees to particular jobs from any device. 
  • Reports: Deliver job reports useful for employee performance, future business strategies and operations. 
  • Analytics: Gain complete insight into metrics like hours worked, productivity, time-off details via in-depth information and tabular datasets. Understand employee performance and business units better with comprehensive data. 
  • Tracking: Monitor time spent on tasks to offer compliant scheduling. Generate projections based on hours worked. 
  • Live Staff Location: View an employee’s current location directly from any device through a sophisticated location tracking tool. 
  • Generate Payroll Data: Supply real-time, detailed payroll data to evaluate job costs and pay periods and estimate gross payroll values. 
  • OSHA Safety Signs: Meet safety requirements and protect staff from job-related safety or health hazards with a free DIY safety system toolkit to maintain OSHA compliance. Review laws to combat loopholes in workplace safety compliances. 
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  • Workforce Manager: Optimize labor budgeting, forecasting and scheduling with AI support. Anticipate demand to ensure accurate scheduling of the right associate at the right spot. 
  • Time and Attendance Management: Track time accurately with time clocks to control labor costs. Optimize time tracking by eliminating data errors, time-consuming reporting, out-of-compliance issues and more. 
  • Employee Self-Service: Enable employees to be in control of their schedules while ensuring their alignment with business policies. To streamline scheduling for managers, associates can: 
    •  Access weekly or monthly schedules. 
    •  Submit times to pick up or swap shifts. 
    •  Request and edit time off. 
    •  View accrual leave balances and more. 
  • Customer Appointments: Comply with regulations and ensure safety by managing on-site traffic. For flexibility and convenience, customers can: 
    •  Book, reschedule and terminate appointments. 
    •  Sync appointments to their personal calendar. 
    •  Review appointment details with ease. 
  • Reporting and Analytics: Create a variety of drag-and-drop reports like punch audit, employee availability, store level execution and more. Discover trends and gain insights into store and labor operations using advanced analytics. 
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Product Ranking

#58

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Workforce Management Software

#65

among all
Workforce Management Software

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Analyst Rating Summary

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User Sentiment Summary

Excellent User Sentiment 210 reviews
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96%
of users recommend this product

SINC has a 'excellent' User Satisfaction Rating of 96% when considering 210 user reviews from 2 recognized software review sites.

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4.8 (105)
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4.8 (105)
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Awards

SINC stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Centralized Hub: Streamlines workforce management by consolidating scheduling, time tracking, and communication tools into one platform, eliminating the need to juggle multiple systems.
Automated Scheduling: Simplifies the scheduling process by automating shift assignments based on employee availability, skills, and labor regulations, reducing manual effort and potential errors.
Real-Time Visibility: Provides real-time insights into labor costs, employee performance, and schedule adherence, enabling data-driven decision-making and proactive adjustments.
Employee Empowerment: Empowers employees with self-service tools to manage their schedules, swap shifts, and request time off, fostering greater autonomy and engagement.
Compliance Assurance: Helps ensure compliance with labor laws and regulations by automating time tracking, break management, and overtime calculations, mitigating legal risks.
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Accurate Scheduling: Reduces labor costs and overtime by optimizing schedules based on demand, employee skills, and preferences.
Improved Efficiency: Automates tasks like scheduling, time tracking, and reporting, freeing up managers' time for other priorities.
Enhanced Employee Engagement: Mobile app access, self-service options, and better communication tools boost employee satisfaction and reduce turnover.
Data-Driven Decisions: Comprehensive analytics provide insights into labor costs, productivity, and compliance, enabling data-backed decision making.
Scalability and Flexibility: Adapts to the needs of growing businesses and handles complex scheduling requirements across multiple locations.
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Limited Functionality: SINC lacks some core features that are essential for many businesses, such as the ability to track employee time off, manage schedules, and generate reports. This can make it difficult to get a complete picture of employee productivity and can lead to compliance issues.
Usability Issues: Some users find the SINC interface to be clunky and difficult to use. This can lead to frustration and can make it difficult to get the most out of the software. The mobile app also has limitations, making it challenging for employees to access information or complete tasks on the go.
Customer Support: There have been reports of slow or unhelpful customer support from SINC. This can be a major problem for businesses that rely on the software to manage their workforce.
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High Cost: Reflexis can be expensive compared to simpler WFM options, especially for smaller businesses or those with basic scheduling needs.
Complex Implementation: Setting up and configuring Reflexis can be complex, requiring technical expertise and potentially involving additional consulting costs.
Steeper Learning Curve: Users, especially managers, may require training to adapt to the interface and utilize the platform's full potential.
Limited Customization: While offering flexibility, Reflexis may not cater to highly specific or niche scheduling requirements of certain industries.
Potential for Bugs and Glitches: As with any complex software, Reflexis can encounter occasional bugs or technical issues that disrupt operations.
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Let's sync up on what users are saying about SINC. SINC receives praise for its user-friendly interface and intuitive design, making it easy for employees to clock in and out, request time off, and view their schedules. Its scheduling features are also a hit, allowing managers to create and modify schedules with ease, ensuring proper staff coverage. The mobile app is particularly popular, providing employees with convenient access to their schedules and time-off requests. However, some users report occasional glitches and syncing issues with the mobile app, as well as limitations in reporting and analytics capabilities. Compared to competitors like Deputy and When I Work, SINC stands out for its affordability and ease of use, making it a great option for small and medium-sized businesses. Its scheduling features are on par with competitors, but its reporting and analytics capabilities may not be as robust. SINC appears to be best suited for small to medium-sized businesses in industries such as retail, hospitality, and healthcare that require basic workforce management functionalities like scheduling and time tracking. Larger businesses or those with more complex needs may require a more comprehensive solution.

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Reflexis user reviews paint a picture of a powerful yet demanding WFM solution. Praised for its AI-driven accuracy, automation capabilities, and comprehensive analytics, users commend its ability to "reduce scheduling headaches" and "boost efficiency across the board." One manager gushes, "Finally, a system that takes the guesswork out of scheduling and gives us real control over labor costs." However, the complexity comes at a price. Users highlight the "steep learning curve" and "hefty price tag" as major drawbacks. Compared to competitors like Kronos or ADP, Reflexis is seen as "more feature-rich but less user-friendly," particularly for smaller businesses. One reviewer cautions, "If you need a simple scheduling tool, this might be overkill." The differentiating factor lies in Reflexis' focus on automation and optimization. Users cite its "intelligent forecasting" and "self-service options for employees" as major strengths, freeing up time for managers to focus on other aspects of their jobs. One user aptly summarizes, "Reflexis isn't just about scheduling; it's about streamlining the entire workforce management process." Ultimately, Reflexis is a powerful tool for businesses seeking advanced WFM capabilities and data-driven insights. But its complexity and cost may deter those with simpler needs. As one user concludes, "If you're willing to invest the time and resources, Reflexis can be a game-changer. But for basic scheduling, there might be better options out there."

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