Push Operations vs Verint Workforce Management

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Our analysts compared Push Operations vs Verint Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Push Operations is a comprehensive software solution designed to streamline workforce management tasks. It is particularly well-suited for the restaurant and hospitality industries, where managing a dynamic workforce with varying schedules and compliance requirements is a daily challenge. The software offers significant benefits by automating scheduling, time tracking, payroll processing, and HR management, thereby reducing administrative overhead and increasing operational efficiency. Among its most popular features are real-time labor cost tracking and employee self-service portals, which enhance both managerial oversight and employee satisfaction. When compared to similar products, users often highlight Push Operations for its user-friendly interface and the specificity of its features tailored to the needs of service-oriented businesses. Pricing for Push Operations is typically structured on a per-employee, per-month basis, making it scalable for businesses of different sizes, though specifics can vary based on the range of functionalities a business opts to utilize.

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Verint Workforce Management (WFM) is a cloud-based software that helps organizations optimize staff scheduling, forecasting, and analytics. It's best suited for mid-size to large enterprises with complex workforce needs, particularly in contact centers and customer service departments. Key benefits include improved scheduling accuracy, reduced labor costs, and enhanced employee engagement. Popular features include automated scheduling, real-time adherence monitoring, and omnichannel forecasting. User experiences highlight its scalability, flexibility, and data-driven insights. Compared to similar WFM products, Verint is praised for its comprehensive functionality, user-friendly interface, and robust reporting capabilities. However, it can be pricey, with subscription costs based on the number of users and modules needed.

Pros
  • Accurate scheduling
  • Reduced labor costs
  • Employee engagement
  • Scalable & flexible
  • Data-driven insights
Cons
  • Pricey (subscription)
  • Complex setup initially
  • Customization limited
  • Reporting can be clunky
  • Learning curve required
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$25 Monthly
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$1,500 Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Time-Saving: Ensure easy management of the workforce with seamless workflows that save time and increase productivity. 
  • Key Insights: Make smarter decisions and improve efficiency with accurate scheduling, real-time data, timely reports and notifications. 
  • Cost Effective: Automate payroll calculations to avoid errors and penalties, as well as plan labor in advance to reduce labor costs. 
  • Flexibility: Monitor premiums, daily minimum calculations and minimum tip top-offs to accurately track and pay employees at multiple positions and different rates. 
  • Compliance: Keep steady note of daily time pay, minimum pay, tax filings, pay stubs and breaks to ensure thorough compliance and support strategic plans. 
  • Central Management: Manage all business-related tasks from one account, including monitoring and assessment of overtime costs. 
  • Accessibility: Implement conveniently with minimal paperwork for employees and a consistent on-boarding experience across locations. One login allows employees to access and update details on the go. 
  • Seamless Communication: Allow staff to swap shifts, release shifts and request time off in a centralized space. Receive notification of reports and non-compliance in real time. 
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  • Boost Operational Efficiency:
    • Right People, Right Place, Right Time: Accurately forecast demand and schedule the perfect employee mix across channels, maximizing productivity and minimizing idle time.
    • Streamlined Workflows: Automate tasks like timekeeping, adherence monitoring, and reporting, freeing up managers and agents for higher-value work.
    • Agile Scheduling: Empower agents with self-service tools for shift swaps, time-off requests, and schedule visibility, promoting engagement and flexibility.
  • Enhance Customer Experience:
    • Reduced Wait Times: Optimized staffing ensures faster call resolution and shorter hold times, leading to happier customers.
    • Personalized Interactions: Route calls to agents with the right skills and knowledge for each customer, delivering exceptional service.
    • Improved Quality Monitoring: Track and analyze agent performance, identify areas for coaching, and continuously improve customer interactions.
  • Empower Your Workforce:
    • Work-Life Balance: Flexible scheduling options and mobile access give agents more control over their schedules, fostering a positive work environment.
    • Skill Development: Targeted training recommendations and career path insights help agents grow professionally and contribute more effectively.
    • Data-Driven Insights: Provide agents with personalized dashboards and reports, giving them ownership and visibility into their performance.
  • Optimize Cost Management:
    • Reduced Overtime: Precise scheduling minimizes unnecessary overtime costs, leading to significant savings.
    • Resource Utilization: Maximize agent capacity and identify areas for streamlining, optimizing payroll and operational expenses.
    • Data-Backed Decisions: Leverage actionable insights to identify cost-saving opportunities and make informed resource allocation decisions.
  • Future-Proof Your Business:
    • Scalability and Adaptability: Easily scale the platform to accommodate growth and integrate with new technologies.
    • AI-Powered Optimization: Utilize advanced AI forecasting and analytics to stay ahead of changing trends and customer demands.
    • Continuous Innovation: Verint's commitment to ongoing development ensures your WFM solution stays at the forefront of the industry.
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  • Payroll: Access real-time payroll analytics with automated calculations and stay ahead on labor laws compliance. Also offers wage tracking and automated calculations for tip management. 
  • Time and Attendance: Automate shifts, track camera time and hours of employees with multiple rates and positions. Customize clock timings, compare employees’ clock timings against scheduled time and more. 
  • Scheduling: Create shift templates and schedule smartly keeping labor costs in mind. Also, analyze and review shift swaps with ease from one location. 
  • Reporting: Gain actionable insights with real-time sales and labor reports. Get notified of KPIs on the go and stay connected with management teams. 
  • Integrations: Benefit from integration with third-party applications like Avero, Ctuit, Hikvision, Macros, NCR Aloha and more. 
  • Multilevel Dashboard: Access all KPIs from one centralized dashboard and avoid going after multiple locations. 
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  • Scheduling: Automate flexible scheduling in a centralized manner for multiple locations, channels and telework. Requires fewer clicks for scheduling and allows employees to schedule on the fly. Enables activity-based scheduling for specific production requirements. 
  • Forecasting: Track and analyze business data to generate forecast reports. Allow managers to create schedules based on predicted business needs. 
  • Time and Attendance Management: Provides automated approvals for schedule changes. Supports flex time off requests, task and channel switching and shift swaps. 
  • Performance Management: Empower employees with automated coaching sessions. Offers multiple features for managing employee performance: 
    •  Alerts regarding underperforming employees. 
    •  Automated shift and vacation bidding adjustments based on performance. 
    •  Productivity insights according to channel types. 
  • Employee Management: Track and manage employee information, including work locations, skills, qualifications and preferred shifts. 
  • Reporting: Forecast and visualize expected demand to align with workforce schedules and employee productivity, improving customer experience. 
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Product Ranking

#24

among all
Workforce Management Software

#157

among all
Workforce Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Push Operations
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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 100 82 100 78 88 64 73 23 86 0 25 50 75 100
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User Sentiment Summary

Excellent User Sentiment 149 reviews
Great User Sentiment 194 reviews
90%
of users recommend this product

Push Operations has a 'excellent' User Satisfaction Rating of 90% when considering 149 user reviews from 3 recognized software review sites.

82%
of users recommend this product

Verint Workforce Management has a 'great' User Satisfaction Rating of 82% when considering 194 user reviews from 3 recognized software review sites.

4.4 (56)
3.9 (27)
4.6 (47)
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4.6 (46)
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4.3 (136)
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3.3 (31)

Awards

Push Operations stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Verint Workforce Management and concluded it earns best-in-class honors for AI-based Capabilities.

AI-based Capabilities Award

Synopsis of User Ratings and Reviews

User-Friendly: More than 95% of user feedback on this feature notes the easily navigable user interface as a key benefit.
Scheduling: The product offers a robust suite of capabilities for scheduling, according to all the users who mention this aspect.
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Improved Scheduling Accuracy: Verint WFM's AI-powered forecasting reduces scheduling errors, leading to fewer overstaffed or understaffed periods. This improves agent morale, customer satisfaction, and operational efficiency.
Enhanced Compliance: Automated adherence to labor laws and regulations minimizes the risk of fines and penalties, protects employees, and fosters a fair work environment.
Boosted Agent Performance: Real-time performance dashboards and coaching tools empower agents to track progress, identify areas for improvement, and celebrate successes. This leads to increased engagement, motivation, and productivity.
Streamlined Workflows: Seamless integrations with HR, payroll, and CRM systems eliminate data silos and manual processes, saving time and resources.
Reduced Costs: Optimized staffing levels and improved resource allocation minimize overtime and labor costs, leading to significant cost savings.
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Updates: All users referencing this element report that the lack of quick and frequent updates for outdated features is a major concern.
Mobile Functionality: The unavailability of a fully functional mobile app is a cause of inconvenience according to all user feedback discussing this aspect.
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Steep Learning Curve: Complex interface and limited user-friendly documentation make initial setup and ongoing use challenging, requiring significant training and support.
Inflexible Scheduling: Limited options for customizing schedules and handling exceptions can lead to inflexibility and employee dissatisfaction.
Overly Complex Forecasting: Forecasting algorithms can be overly complex and difficult to fine-tune, leading to inaccurate staffing predictions and operational inefficiencies.
Performance Monitoring Issues: Real-time adherence monitoring can be buggy and unreliable, causing frustration for both agents and managers.
Costly Implementation: High upfront costs for software licensing and implementation can be a barrier for smaller businesses or those with limited budgets.
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With a user-friendly interface that’s easy to understand and navigate, Push Operations simplifies workforce management according to user reviews. It also provides a set of vigorous features for scheduling, time tracking and payroll, which improve efficiency while keeping labor costs in check. However, user feedback reports that delayed updates for basic features as well as outdated ones make the product tedious to work with. The lack of a robust mobile app is also a major drawback according to reviews. Overall, the product can be a good pick for companies in the hospitality industry that rely on scheduling and frequent communication.

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Verint Workforce Management (WFM) emerges from user reviews as a robust solution with both ardent fans and cautious critics. Proponents praise its scheduling flexibility and data-driven insights, lauding its ability to optimize staffing with features like automatic forecasting and real-time adjustments. One user extols, "Verint WFM takes the guesswork out of scheduling, leading to happier agents and fewer scheduling headaches." This, they claim, gives Verint an edge over competitors like Kronos, often perceived as "rigid and clunky." However, some reviewers caution about Verint's complexity. While acknowledging its powerful features, they warn of a steeper learning curve compared to simpler options like UKG Workforce Dimensions. One user laments, "The sheer number of options can be overwhelming at first, and training can be a beast." This complexity can also lead to implementation challenges, with some reviewers noting integration difficulties with existing systems. Ultimately, Verint WFM seems best suited for organizations seeking sophisticated workforce optimization and willing to invest in training and implementation. As one reviewer aptly summarizes, "It's a powerful tool, but not a plug-and-play solution." For those seeking a more user-friendly option, simpler competitors might be a better fit.

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