Pingboard vs Calabrio

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Our analysts compared Pingboard vs Calabrio based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Pingboard is a staff networking software that assembles valuable information about people, projects and businesses and distributes it to all necessary parties. It also integrates with multiple third parties for better employee connectivity.

It enables managers to check when employees are available, helps recruits onboard quickly, surfaces vital data at the proper time and allows the workforce to interact more deeply with each other through interactive quizzes, a peer recognition tool and an organization chart.
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Calabrio is a customer experience analytics suite that helps businesses improve interactions and promote engagement by tracking encounters and giving staff members feedback. The ONE attribute provides embedded advanced analytics to increase workforce optimization by recording calls and voice-of-the-customer (VoC) analytics, enabling quality and workforce management. Its scalability allows rapid implementation of remote work paradigms and careful management over operational costs and customer satisfaction.

It also empowers contact centers to quickly locate consumer sentiments and communicate insights with other enterprise sections using AI-driven technologies.

Pros
  • Scalable & customizable
  • Robust reporting & analytics
  • Agent engagement features
  • Integrates with other tools
  • Mobile-friendly interface
Cons
  • Steep learning curve
  • Costly setup & maintenance
  • Limited scheduling flexibility
  • Customization can be complex
  • Occasional performance issues
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$149 Monthly
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Tailored to your specific needs
$75/Agent, Monthly
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increase Transparency: Monitor minute details of staff performance with an organization chart. Get detailed information about employee time off, job openings and team assignments. Answer virtual learners’ questions automatically. 
  • Ensure Positive Culture: Impart a positive work culture with a dashboard that allows employees to celebrate upcoming landmarks and milestones and promote a culture of appreciation. 
  • Provide Remote Onboarding: Offer new hires welcome email invites. Enable new recruits to remotely explore the workspace, fill forms and add links to essential documents to ensure a seamless onboarding process even for remote workers. 
  • Go Mobile: Simplify the processes of onboarding and tracking employee attendance and employee connectivity with a streamlined interface that supports mobility. 
  • Provide Secured Sign-In: Permit one-click access to employees and support integration with additional identity management platforms to promote employee profile security. Provide a customized SSO capability, leveraging a SAML 2.0 integration tool for seamless business functioning. 
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  • Connect Remotely: Enable better work-from-home solutions for off-site employees using omnichannel interaction metrics, speech recognition attributes and live monitoring tools. Give managers detailed information regarding remote staff with AI-powered desktop analytics and off-site quality management programs. 
  • Engage Workforces: Deliver better employee engagement by leveraging metrics like collected revenue, customer loyalty, net promoter score and key employee retention. 
  • Improve Enterprise Performance: Identify KPIs to help employees and leaders. Collect and track agent performance information. Deliver targeted training, games and real-time data related to business insights for better workforce management. 
  • Ensure Security: Provide information security by giving managers tools to detect risks, undergo investigations and remove security threats. Protect business operations and help regulate personal data, such as GDPR or CCPA data. 
  • Promote Transparency: Access business data, including location data stored in one unified location. Allow employee segmentation based on job roles, tasks and breaks. Updates business decisions regularly. 
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  • Employee Directory: Store an unrestricted number of employee details in a centralized hub. Provide staff access and make data-driven decisions instantly. Encourage employees to acknowledge each other, know interesting facts about others, access everyone’s reporting chain and track achievements to build better workforce connectivity. 
  • Org Chart: Create a unique service portfolio to depict the entire company. Keep records of staff work processes, company hierarchy, employee profiles and more through a compact organization chart. 
  • 1:1 Meetings: Give individualized attention to each employee with effective one-on-one meetings. Remind employees and managers to prepare before interactions and build more effective development opportunities based on individual employee requirements. 
  • Who’s Who Quiz: Allow employees to exchange appreciation through fun quizzes. Develop a culture of acceptance at work by enabling managers to socialize with employees and recognize them through who’s who quizzes. 
  • Peer Recognition: Build peer recognition and enhance team communication to build a healthier workplace. Use a coworker recognition tool to enable employees to analyze each others’ performance. Allow managers to evaluate employee growth and review their productivity with multiple recognition metrics. 
  • Who’s Out: Leverage a status tool to track employees’ vacation calendars. Ask employees to set “In Office” status and let others know who is working onsite on a particular day. 
  • Integration: Integrate external information systems to the interface, like Microsoft Azure Active Directory, ADP, BambooHR, Google Workplace, Microsoft 365, Namely, Okta, OneLogin and others, for comprehensive data management. Link with multiple social media applications like Slack and Gmail for tracking employee information like birthdays, work anniversaries and new hires. 
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  • Call Recording: Automatically record and retrieve calls. Utilize recorded data and gain strategies to fuel better decision-making. Tag inbound calls for better identification and to communicate with others for mentoring or training. 
  • Analytics: Deliver helpful information collected by unique metrics such as complex data conversion, phonetics amalgamations and speech-to-text. Provide complete visibility for various essential business reports such as customer interactions. Collect structured and unstructured business data in a centralized location to better understand trends information relating to chats, surveys, emails, calls, back-office processes, social media posts or websites. 
  • Reporting: Compare employee performance and team workflows through real-time, detailed customer interaction reports. Evaluate employee productivity and hours worked. Connect with stakeholders better via intuitive charts and graphs. 
  • Quality Management: Set up a comprehensive quality command center to acquire audio and video recordings and oversee evaluation forms. Automatically receive quality management information and monitor potential quality-related errors with constant updates. 
  • Workforce Management: Set an automated contact center supervisor to provide scheduling flexibility and task management. Navigate workforce complexities in a systematic order with intuitive workforce management tools. 
  • Calabrio One: Improve business productivity via valuable consumer interaction resources. Predict business trends and get data-powered insights with AI and ML technology. Scale productivity with a customizable tool that supports workforce engagements, built-in security and customer-centric statistics. 
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Product Ranking

#63

among all
Workforce Management Software

#73

among all
Workforce Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Pingboard
Calabrio
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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 86 82 73 90 100 75 93 25 79 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 1180 reviews
Great User Sentiment 316 reviews
92%
of users recommend this product

Pingboard has a 'excellent' User Satisfaction Rating of 92% when considering 1180 user reviews from 2 recognized software review sites.

87%
of users recommend this product

Calabrio has a 'great' User Satisfaction Rating of 87% when considering 316 user reviews from 3 recognized software review sites.

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4.3 (111)
4.61 (589)
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4.6 (591)
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4.5 (181)
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3.7 (24)

Awards

Pingboard stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Calabrio and concluded it earns best-in-class honors for Leave and Absence Management.

Leave and Absence Management Award

Synopsis of User Ratings and Reviews

Directory: Quickly find coworkers' contact information and learn more about them through their profiles, which can include details like work history, skills, and interests.
Announcements: Share company-wide news and updates, ensuring everyone stays informed about important events and information.
Integrations: Connect Pingboard with other HR and productivity tools to streamline workflows and centralize employee data.
Surveys: Gather feedback from employees through surveys to measure engagement, satisfaction, and other key metrics.
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Accurate Forecasting and Scheduling: Reduces over/understaffing, optimizes agent utilization, and accurately predicts staffing needs based on historical data and real-time trends.
Improved Agent Engagement: Gamification, incentives, self-scheduling, and personalized coaching boost morale, productivity, and retention.
Enhanced Compliance: Ensures adherence to industry regulations and internal policies through automated scheduling rules, real-time alerts, and comprehensive reporting.
Omnichannel Support: Manages agents across voice, email, chat, and social media, providing a unified view of customer interactions and agent performance.
Robust Reporting and Analytics: Offers actionable insights into agent performance, customer satisfaction, and operational efficiency, enabling data-driven decision-making.
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Limited Customization: The platform's inflexibility can be frustrating for organizations with unique or complex organizational structures, as it may not fully accommodate their specific needs.
Mobile App Shortcomings: The mobile app's functionality is reportedly limited compared to the web version, potentially hindering accessibility and convenience for users on the go.
Integrations: While Pingboard offers integrations with various HR and productivity tools, some users have noted that the range of integrations could be broader to encompass a wider array of commonly used business applications.
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Steep Learning Curve: The interface can be complex for new users, requiring extensive training and support.
Costly Setup and Maintenance: Calabrio's pricing can be high compared to simpler WFM solutions, and ongoing maintenance adds to the cost.
Limited Scheduling Flexibility: While powerful, Calabrio's scheduling features might not cater to all specific needs, especially for small or dynamic teams.
Customization Complexity: Advanced customization options can be intricate and require technical expertise to implement effectively.
Occasional Performance Issues: Some users report occasional performance issues, particularly in large or complex deployments.
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Pingboard appears to be a popular choice for many businesses seeking an intuitive and visually appealing platform to manage their employees. Users frequently praise Pingboard's user-friendly interface and clean design, making it easy for employees at all levels to navigate and find the information they need. The directory feature, in particular, stands out for its ability to help employees connect with colleagues, understand reporting structures, and foster a sense of community within the organization. However, some users note that Pingboard's functionality can be somewhat limited compared to more comprehensive HR suites. While it excels at employee directory management and org chart visualization, it may lack certain features related to payroll, benefits administration, or in-depth performance management. Additionally, some users mention that the mobile app experience could be improved, as it doesn't always offer the same level of functionality as the desktop version. Pingboard seems to be a great fit for small to medium-sized businesses that prioritize a user-friendly and visually engaging platform for managing their workforce. Its strengths lie in its ability to simplify employee data management, enhance internal communication, and promote a more connected company culture. However, larger organizations or those requiring a wider range of HR functionalities may need to consider more comprehensive solutions or integrations with other HR software. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and updates before making a decision.

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User reviews for Calabrio present a mixed bag. Fans rave about its robust features and scalability, particularly for complex contact centers. "Calabrio easily handles our multi-skilled team and intricate compliance needs, something our earlier WFM software like Genesys couldn't dream of," one user gushed. However, the steeper learning curve compared to simpler solutions is a recurring critique, as another reviewer remarked, "Calabrio's a powerhouse, but it's not exactly plug-and-play. Be ready to invest in training and support compared to options like Workforce Now." Cost is another common thread. While users acknowledge Calabrio's advanced features justify its higher price tag compared to basic WFM tools, some find it pricier than similar platforms. One reviewer commented, "Compared to NICE WFM, Calabrio's definitely pricier, but the customization options and reporting are far superior for our needs." Ultimately, user sentiment suggests Calabrio shines in complex environments where its feature set and compliance strengths outweigh the cost and initial learning hurdles. However, for smaller or less demanding operations, simpler and potentially more affordable alternatives like Zoho Workforce Management might be a better fit.

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