Home > Workforce Management Software > Kronos Workforce Ready > Kronos Workforce Ready vs NICE Workforce Management

Kronos Workforce Ready vs NICE Workforce Management

Last Updated: November 18th, 2024

Our analysts compared Kronos Workforce Ready vs NICE Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Kronos Workforce Ready (now known as UKG Ready) is a cloud-based HRM software designed to meet the needs of businesses of all sizes, across all industries. Users have access to a broad range of features and additional integrations to complete a variety of core human resources tasks.

Facilitating management of both full- and part-time employees as well as hourly or salaried employees, it is customizable to meet the specific needs of any business. Users have the option to start with the full deployment of modules or begin with a single module and build from there.

NICE IEX helps businesses forecast, schedule and manage their workforce efficiently, particularly in environments like contact centers. It’s a specific product within NICE’s CXone platform, focused on workforce management.

It provides tools for accurate forecasting, flexible scheduling, intraday management and employee engagement, ensuring that staffing levels meet demand while promoting a positive work-life balance for employees.

It simplifies schedule creation and management by considering employee availability, skills and preferences. NICE also tracks time and attendance to ensure accurate payroll processing, and monitors employee performance to identify and address areas for improvement.

It uses AI for accurate omnichannel forecasting and machine learning for precise scheduling. Integrated with the CXone customer experience platform, it syncs easily with ACD data, simplifies administration and adapts to specific operational needs.

Users value NICE WFM for its staffing management, scheduling and real-time monitoring features. The platform's user-friendly interface, with real-time notifications and easy data extraction, is frequently praised.

The vendor offers flexible packages for NICE CXone, allowing customization to fit your specific business needs. For more details, visit their website or contact a sales representative.

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Product Insights

Compliance: Real-time visibility allows managers to assess employees’ leaves of absence and utilize FMLA form templates that can update automatically as new information is entered into the system. The system will automatically update to the most current regulations according to legislative changes from the U.S. Department of Labor.
Convenience: Mobile apps, compatible with both Apple and Android devices, allow managers to complete common tasks from their smartphone. Employees can also utilize the mobile app to clock in for shifts with their GPS coordinates, view pay statements and manage their time-off requests.
Customization and Scalability: Users can customize dashboards to view data at-a-glance and build customizable reports based on custom filters. Additionally, the scalability of the system allows managers to build the system itself to meet the specific needs of your business based on the modules added to the interface.
Performance Insights: Embedded analytics can be leveraged to track and measure business metrics as well as create detailed reports about how your organization’s workforce is performing.
Consistent Branding: Branded career sites allow your organization to ensure consistent branding across all of your job postings. Applicants can use this branded job site to search for jobs, upload their resumes and apply online directly through the website.
Unified Platform: Kronos Workforce Ready provides tools to complete all core HR tasks throughout each phase of the employee lifecycle. From attracting fresh talent to conducting performance appraisals, you can complete a variety of vital HR tasks through a single interface.

Boosts Productivity and Engagement: The software’s intraday automation enables real-time staffing adjustments to accommodate last-minute schedule changes or demand surges. Allowing employees to control and modify their schedules as needed enhances engagement and motivation, ultimately reducing turnover and improving morale.
Enhances the Customer Experience: Enlighten AI optimizes self-service, matches customers with the best agents, automates note-taking and analyzes sentiment trends to improve the customer experience. It boosts agent productivity and increases customer satisfaction by automating tasks and allowing your team to focus on delivering exceptional service.
Streamline Long-Term Planning: The Enhanced Strategic Planner provides advanced modeling capabilities for long-range planning, helping organizations align workforce management with their broader business goals.
Easily Integrates with Third-Party Apps: NICE CXone supports over 350 integrations via API, allowing you to connect with various applications and services quickly. You can complete this process in as little as five minutes without the need for programming skills.
Enables Flexible Scheduling: The software supports multi-site, multi-skill and multi-channel scheduling to help manage workforces that operate across different locations, handle various tasks and serve multiple communication channels. Employees benefit from a self-service mobile portal, where they can request time off, swap shifts or make other schedule adjustments, leading to higher satisfaction and optimal staffing levels.
Facilitates Accurate Planning: The platform includes over 45 forecasting algorithms, including Box-Jenkins ARIMA, exponential smoothing and multilinear seasonal regression. The "Best Pick" AI algorithm evaluates different forecasting models and recommends the one that aligns best with expected conditions, ensuring that staffing levels are accurate and optimized.
Offers Digital Self-Service: The solution’s Digital and Self-Service solutions enable customers to resolve issues quickly with AI-powered tools like virtual agents, chatbots and knowledge management. It delivers timely guidance through proactive conversational AI and web engagement features.

Absence Management: Kronos Workforce Ready’s scheduler allows managers to sort employees based on availability, seniority, skill set and more in order to build schedules, fill open shifts and adjust when there are unplanned absences.
Compensation Administration: With tools like Excel or the interface’s built-in worksheets, you can model compensation scenarios in order to assess budgets based on real-time data. The system’s time-off calendar can provide alerts and give managers visibility into employee time off.
Employee Attestation: Managers can send employees prompts to confirm that they’ve taken required breaks in order to stay compliant with relevant legislation and organizational regulations. These customizable prompts can be set to send automatically, and managers can choose to receive alerts when an employee misses a scheduled break.
Employee Development: System administrators can define training courses, schedule classes and assign employees to take the classes. Managers are able to monitor open seats and gain visibility into employee participation and performance within the courses.
Job Acquisition: Managers can create internal and external job requisitions and approve them automatically. This feature allows users to define the number of open positions within the organization, auto-populate and edit job descriptions, sort open positions, and view an applicant’s status.
Onboarding: The system allows administrators to generate an onboarding checklist to detail specific tasks and time frames to help managers track the onboarding process from start to finish. Automated alerts remind candidates to finish incomplete forms, enroll in benefits, complete orientations and more.
Payroll Reporting: The paycheck reporting feature provides a complete summary of payroll and a comparison of current and previous payroll periods. Managers can also view a 12-month breakdown of labor expenses to help inform future budget planning.
Performance Management: Kronos Workforce Ready delivers insight into employee performance, attendance, absence and productivity in order to provide objective reviews. Managers can use the “Merit Matrix” tool to award pay increases based on performance rating and pay grades.

Employee Scheduling: Use advanced machine learning to optimize schedules, balance work demands and meet employee preferences.
- Implement and test skills-based routing with real-world scenario simulations, ensuring accurate scheduling across multiple channels and supporting multi-skilled agents.
- Incorporate business, union and legal contract rules into the scheduling process for compliant and efficient workforce management.
- Enable self-scheduling to let employees choose their work times with agent-selected intervals to improve retention.
- Manage time-off requests by integrating payroll and HR systems.
Enlighten Copilot: Drive better outcomes and create a more efficient and satisfying work environment with Enlighten Copilot.
- Get real-time AI-driven knowledge and assistance.
- Equip agents with suggested responses and full interaction context to resolve issues quickly and accurately.
- Empower supervisors with AI-guided coaching and continuous visibility into agent behaviors for more practical guidance and decision-making.
- Amplify productivity by simplifying repetitive tasks and providing faster access to relevant knowledge with centralized AI assistance.
Automated Employee Engagement: Use the Employee Engagement Manager (EEM) to boost productivity and enhance the employee experience.
- Leverage AI-driven insights to create and manage business rules, automatically adjusting staffing based on predefined rules for optimal net staffing.
- Provide agents mobile access to schedules, time-off requests and shift trades anytime, anywhere.
- Automate intraday staffing challenges and real-time alerts, enabling agents to correct their state quickly and stay productive.
Schedule Management: Update schedules quickly using the Schedule Management view to reflect current information.
- Create weekly schedules using the Generate Schedule dialog. Consider agent availability, preferences, shifts, rules, vacations, skills, location and KPIs to ensure compliance and efficiency.
- Calculate agent adherence, overstaffing, understaffing, forecast service levels, ASA and occupancy in real time based on the updated schedule data.
Intraday View: View up-to-date business performance information using the Intraday view, which provides an analysis of your staffing levels. Use the adjustment column to add or subtract resources from your scheduled staff to assess impacts on SLA, ASA or occupancy without changing employee schedules.
AI-Based Forecasting: Generate accurate forecasts using AI.
- Select the best forecasting model to ensure precise predictions across all channels, skills and intervals.
- Identify complex historical patterns and accurately predict future staffing needs.
- Account for digital channels and back-office tasks with True to Interval (TTI) technology, providing precise staffing predictions for all work types.
Predictive Dialer: Blend inbound and outbound efforts across voice and digital channels to increase connection rates and sales conversions. Reach the right customers at the right time with AI-powered campaign management that enhances list management, lead qualification and profile segmentation. Eliminate awkward pauses and reach customers on their preferred channels for more effective and engaging interactions.
WebStation Portal: Allow employees to access schedules, bid for shifts and submit time-off requests via a comprehensive employee portal. Enable them to track their progress by providing an overview of schedule data and performance metrics and managing incentives with a self-service dashboard.
Performance Manager: Provide employees with insight into their performance and assign tasks as needed, ensuring that the business is operating as efficiently as possible.

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Analyst Rating Summary

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User Sentiment Summary

81%

of users recommend this product

Kronos Workforce Ready has a 'great' User Satisfaction Rating of 81% when considering 1996 user reviews from 5 recognized software review sites.

87%

of users recommend this product

NICE Workforce Management has a 'great' User Satisfaction Rating of 87% when considering 329 user reviews from 5 recognized software review sites.

4.2 (14)

4.3 (21)

4.0 (846)

4.3 (85)

4.1 (778)

4.9 (7)

4.3 (43)

4.5 (121)

4.0 (315)

4.2 (95)

Synopsis of User Ratings and Reviews

Reliable Timekeeping: All reviewers who reference timekeeping felt that Kronos has met all their needs of a timekeeping solution, from timesheets to PTO to forecasting FTEs.

Payroll: 80% of users who mention payroll asserted that processing payroll is easy and its integration with HR, time and labor modules makes it efficient.

Easy to Use: All reviewers who mention usability stated Kronos Workforce Ready is easy to learn, with user-friendly time tracking, navigation and reporting.

Improved Efficiency And Productivity: Automates time-consuming tasks like scheduling, time tracking and payroll calculations, freeing up managers and employees to focus on more strategic work.

Enhanced Accuracy And Compliance: Minimizes errors in time and attendance records, ensuring compliance with labor laws and regulations, and reducing the risk of costly penalties and lawsuits.

Optimized Labor Costs: Provides valuable insights into labor utilization, enabling organizations to identify areas for cost savings and make more informed staffing decisions.

Increased Employee Engagement: Simplifies time-off requests, shift swaps and other scheduling needs, leading to improved work-life balance and overall job satisfaction.

Data-Driven Decision-Making: Generates comprehensive reports and analytics on workforce performance, empowering managers to identify trends, address issues and make data-backed decisions to improve operational efficiency.

Slow: The application freezes or slows down often, as stated by all reviewers who mention running the software.

Expensive: All reviewers who reference cost observed that the system’s maintenance and modifications lead to a high TCO.

Customer Service: 70% of reviewers who mention customer service complained of not receiving timely and proper assistance.

Implementation And Training Costs: The initial setup and training of employees can be time-consuming and expensive, especially for larger organizations.

Potential For Employee Resistance: Some employees may be resistant to new technology or feel their privacy is being invaded by increased monitoring.

Over-Reliance On Technology: While automation is beneficial, an over-reliance on the software can lead to problems if there are technical glitches or system failures.

Kronos Workforce Ready is suitable for businesses of all sizes and provides intuitive time tracking, scheduling and payroll features. Many reviewers felt that the software runs slow and is priced on the higher side compared to similar HR products. However, its timekeeping capabilities, mobile app and other features makes it a strong product overall and a good choice for companies looking for a one-stop HR solution.

NICE IEX Workforce Management is a powerful tool designed to optimize workforce operations through highly accurate forecasting and flexible scheduling capabilities. The platform leverages over 45 different algorithms, including an AI-powered "best pick" option, to ensure the highest level of forecast accuracy, making it adaptable to the specific needs of multi-skill, multi-site and multi-work type environments.We love the software's self-service portal that empowers employees to manage their schedules, request time off and swap shifts. The platform's flexible scheduling options accommodate various business rules and employee preferences, enhancing both operational efficiency and employee satisfaction.NICE IEX also excels in its integration capabilities. It connects with the CXone customer experience platform and various third-party applications, enabling a unified view of customer interactions and workforce data. The software's AI-driven insights and analytics provide valuable information on agent performance, adherence and customer sentiment.While NICE IEX WFM offers a comprehensive suite of features, it does have some limitations. The software currently lacks advanced capabilities in employee engagement, such as surveys and performance rewards. We also found that it has limited support for labor management functionalities like managing multiple job positions for a single employee and automated leave tracking.Overall, NICE IEX WFM is a powerful workforce management solution that can significantly benefit businesses seeking to optimize their staffing operations. According to our analysis, it has a strong focus on core workforce management features like scheduling, time and attendance, and compliance.

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