isolved Time vs Verint Workforce Management

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Our analysts compared isolved Time vs Verint Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

isolved Time Software Tool

Product Basics

Previously known as Timesource, isolved Time is a shift management and time tracking software. With it, users have access to a variety of features, and businesses with more robust needs have the option to integrate with the vendor’s full-service HR software.

Housed in the cloud, users can access it from any internet-connected device. Use it to track employee hours, create schedules and integrate with payroll to streamline HR processes.
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Verint Workforce Management (WFM) is a cloud-based software that helps organizations optimize staff scheduling, forecasting, and analytics. It's best suited for mid-size to large enterprises with complex workforce needs, particularly in contact centers and customer service departments. Key benefits include improved scheduling accuracy, reduced labor costs, and enhanced employee engagement. Popular features include automated scheduling, real-time adherence monitoring, and omnichannel forecasting. User experiences highlight its scalability, flexibility, and data-driven insights. Compared to similar WFM products, Verint is praised for its comprehensive functionality, user-friendly interface, and robust reporting capabilities. However, it can be pricey, with subscription costs based on the number of users and modules needed.

Pros
  • Accurate scheduling
  • Reduced labor costs
  • Employee engagement
  • Scalable & flexible
  • Data-driven insights
Cons
  • Pricey (subscription)
  • Complex setup initially
  • Customization limited
  • Reporting can be clunky
  • Learning curve required
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$17/Employee, Monthly
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$1,500 Monthly
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Tailored to your specific needs
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Windows
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Chromebook
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Product Assistance

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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Reduce Payroll Errors:  By integrating isolved Time with an existing payroll solution, businesses are able to guarantee that they are always using the most accurate timecard information to calculate employee-worked hours and process payroll. 
  • Increase Productivity:  Allow the system to automate a variety of core scheduling and time tracking tasks, freeing up HR managers to focus their attention on tasks that cannot be automated. 
  • Save Time:  By enabling the system to automate timecard calculations, managers are able to drastically reduce the time it takes to process payroll. Additionally, the system is able to streamline the schedule building process, reducing the time it takes to assign employees to shifts. 
  • Increase Employee Engagement:  Provide employees with consistency by implementing the system across workforce processes, making it easy for employees to access and use the system.  
  • Convenience:  The web-based solution is easily accessed from any internet-connected device. This eliminates the need for in-house technology experts to maintain the system as well as the need for servers to house the system. 
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  • Boost Operational Efficiency:
    • Right People, Right Place, Right Time: Accurately forecast demand and schedule the perfect employee mix across channels, maximizing productivity and minimizing idle time.
    • Streamlined Workflows: Automate tasks like timekeeping, adherence monitoring, and reporting, freeing up managers and agents for higher-value work.
    • Agile Scheduling: Empower agents with self-service tools for shift swaps, time-off requests, and schedule visibility, promoting engagement and flexibility.
  • Enhance Customer Experience:
    • Reduced Wait Times: Optimized staffing ensures faster call resolution and shorter hold times, leading to happier customers.
    • Personalized Interactions: Route calls to agents with the right skills and knowledge for each customer, delivering exceptional service.
    • Improved Quality Monitoring: Track and analyze agent performance, identify areas for coaching, and continuously improve customer interactions.
  • Empower Your Workforce:
    • Work-Life Balance: Flexible scheduling options and mobile access give agents more control over their schedules, fostering a positive work environment.
    • Skill Development: Targeted training recommendations and career path insights help agents grow professionally and contribute more effectively.
    • Data-Driven Insights: Provide agents with personalized dashboards and reports, giving them ownership and visibility into their performance.
  • Optimize Cost Management:
    • Reduced Overtime: Precise scheduling minimizes unnecessary overtime costs, leading to significant savings.
    • Resource Utilization: Maximize agent capacity and identify areas for streamlining, optimizing payroll and operational expenses.
    • Data-Backed Decisions: Leverage actionable insights to identify cost-saving opportunities and make informed resource allocation decisions.
  • Future-Proof Your Business:
    • Scalability and Adaptability: Easily scale the platform to accommodate growth and integrate with new technologies.
    • AI-Powered Optimization: Utilize advanced AI forecasting and analytics to stay ahead of changing trends and customer demands.
    • Continuous Innovation: Verint's commitment to ongoing development ensures your WFM solution stays at the forefront of the industry.
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  • Scheduling:  Access information about employee hours, shift differentials and set workforce rules to build schedules that guarantee employees don’t work overtime unless previously approved. 
  • Employee Self-Service:  Employees can clock in and out for shifts directly through the web-based platform as well as access the schedule to see which shifts they’re scheduled for, reducing the number of missed shifts. 
  • Multiple Time Clock Options:  Employees can clock in directly through the web-based platform, from their phones with the mobile time tracking solution or on-premise with physical time clocks. isolved Time’s physical time clocks are fully equipped with touch screens, USB and biometric options to prevent buddy-punching errors. 
  • Payroll Integration:  Automatically track time cards, calculate hours worked and import to payroll processing to ensure accurate and timely payroll calculations for each pay period. 
  • Benefits Management:  Track factors such as vacation hours, sick time and holidays automatically. 
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  • Scheduling: Automate flexible scheduling in a centralized manner for multiple locations, channels and telework. Requires fewer clicks for scheduling and allows employees to schedule on the fly. Enables activity-based scheduling for specific production requirements. 
  • Forecasting: Track and analyze business data to generate forecast reports. Allow managers to create schedules based on predicted business needs. 
  • Time and Attendance Management: Provides automated approvals for schedule changes. Supports flex time off requests, task and channel switching and shift swaps. 
  • Performance Management: Empower employees with automated coaching sessions. Offers multiple features for managing employee performance: 
    •  Alerts regarding underperforming employees. 
    •  Automated shift and vacation bidding adjustments based on performance. 
    •  Productivity insights according to channel types. 
  • Employee Management: Track and manage employee information, including work locations, skills, qualifications and preferred shifts. 
  • Reporting: Forecast and visualize expected demand to align with workforce schedules and employee productivity, improving customer experience. 
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Product Ranking

#30

among all
Workforce Management Software

#157

among all
Workforce Management Software

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Analyst Rating Summary

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User Sentiment Summary

Great User Sentiment 1957 reviews
Great User Sentiment 194 reviews
82%
of users recommend this product

isolved Time has a 'great' User Satisfaction Rating of 82% when considering 1957 user reviews from 4 recognized software review sites.

82%
of users recommend this product

Verint Workforce Management has a 'great' User Satisfaction Rating of 82% when considering 194 user reviews from 3 recognized software review sites.

4.3 (1058)
3.9 (27)
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4.1 (34)
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Awards

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SelectHub research analysts have evaluated Verint Workforce Management and concluded it earns best-in-class honors for AI-based Capabilities.

AI-based Capabilities Award

Synopsis of User Ratings and Reviews

Streamlined Time Tracking: isolved Time simplifies the process of tracking employee hours, including regular work hours, overtime, and time off. This can help to improve payroll accuracy and efficiency.
Reduced Compliance Risk: The platform helps businesses comply with labor laws and regulations, such as the Fair Labor Standards Act (FLSA), by automating timekeeping and payroll processes. This can help to reduce the risk of costly compliance violations.
Improved Employee Engagement: isolved Time's self-service features empower employees to manage their own time and attendance information, such as requesting time off and viewing their schedules. This can lead to increased employee satisfaction and engagement.
Data-Driven Insights: The platform provides businesses with valuable insights into employee time and attendance data, such as labor costs, overtime trends, and employee productivity. This information can be used to make informed decisions about workforce management.
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Improved Scheduling Accuracy: Verint WFM's AI-powered forecasting reduces scheduling errors, leading to fewer overstaffed or understaffed periods. This improves agent morale, customer satisfaction, and operational efficiency.
Enhanced Compliance: Automated adherence to labor laws and regulations minimizes the risk of fines and penalties, protects employees, and fosters a fair work environment.
Boosted Agent Performance: Real-time performance dashboards and coaching tools empower agents to track progress, identify areas for improvement, and celebrate successes. This leads to increased engagement, motivation, and productivity.
Streamlined Workflows: Seamless integrations with HR, payroll, and CRM systems eliminate data silos and manual processes, saving time and resources.
Reduced Costs: Optimized staffing levels and improved resource allocation minimize overtime and labor costs, leading to significant cost savings.
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Limited Customization: isolved Time's scheduling features may not be granular enough for complex workforce management needs, especially for businesses with variable shift patterns or unique scheduling requirements.
Mobile App Limitations: The mobile app's functionality may not be as comprehensive as the desktop version, potentially hindering employees' ability to manage their time and schedules effectively while on the go.
Integrations: While isolved Time offers integrations with various payroll and HR systems, there may be limitations or compatibility issues with certain third-party software, potentially requiring additional configuration or custom development.
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Steep Learning Curve: Complex interface and limited user-friendly documentation make initial setup and ongoing use challenging, requiring significant training and support.
Inflexible Scheduling: Limited options for customizing schedules and handling exceptions can lead to inflexibility and employee dissatisfaction.
Overly Complex Forecasting: Forecasting algorithms can be overly complex and difficult to fine-tune, leading to inaccurate staffing predictions and operational inefficiencies.
Performance Monitoring Issues: Real-time adherence monitoring can be buggy and unreliable, causing frustration for both agents and managers.
Costly Implementation: High upfront costs for software licensing and implementation can be a barrier for smaller businesses or those with limited budgets.
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Reviews from the past year paint a picture of a product that excels in its ease of use, flexibility, and scalability, making it a valuable asset for businesses of all sizes. Users consistently highlight the intuitive interface and straightforward functionality, allowing employees and managers to quickly adapt and maximize productivity. The software's ability to accommodate diverse work environments, from remote teams to on-site staff, further solidifies its position as a versatile solution. This adaptability extends to its seamless integration with existing payroll and HR systems, streamlining processes and providing a holistic view of employee data. While isolved Time receives accolades for its comprehensive features and user-friendly design, some reviews point out areas for potential improvement. Several users express a desire for more advanced reporting and analytics capabilities to gain deeper insights into workforce trends and optimize decision-making. Additionally, while the mobile app offers convenience for employees on the go, some find its functionality to be slightly limited compared to the web-based platform. Despite these minor drawbacks, the overall consensus remains overwhelmingly positive, with users emphasizing the significant impact isolved Time has had on their organizations' efficiency and bottom line. isolved Time distinguishes itself from competitors by striking a balance between robust functionality and user-friendliness. Its intuitive interface and comprehensive features cater to businesses seeking a solution that is both powerful and easy to implement. The software's scalability ensures it can grow alongside a company's evolving needs, while its cost-effectiveness makes it an attractive option for organizations with budget constraints. isolved Time is particularly well-suited for businesses with diverse workforces, including remote and mobile employees, due to its flexible time tracking options and cloud-based accessibility. Its ability to integrate with existing HR and payroll systems further enhances its value proposition for companies seeking a streamlined and unified approach to workforce management.

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Verint Workforce Management (WFM) emerges from user reviews as a robust solution with both ardent fans and cautious critics. Proponents praise its scheduling flexibility and data-driven insights, lauding its ability to optimize staffing with features like automatic forecasting and real-time adjustments. One user extols, "Verint WFM takes the guesswork out of scheduling, leading to happier agents and fewer scheduling headaches." This, they claim, gives Verint an edge over competitors like Kronos, often perceived as "rigid and clunky." However, some reviewers caution about Verint's complexity. While acknowledging its powerful features, they warn of a steeper learning curve compared to simpler options like UKG Workforce Dimensions. One user laments, "The sheer number of options can be overwhelming at first, and training can be a beast." This complexity can also lead to implementation challenges, with some reviewers noting integration difficulties with existing systems. Ultimately, Verint WFM seems best suited for organizations seeking sophisticated workforce optimization and willing to invest in training and implementation. As one reviewer aptly summarizes, "It's a powerful tool, but not a plug-and-play solution." For those seeking a more user-friendly option, simpler competitors might be a better fit.

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