isolved Time vs Calabrio

Last Updated:

Our analysts compared isolved Time vs Calabrio based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

isolved Time Software Tool

Product Basics

Previously known as Timesource, isolved Time is a shift management and time tracking software. With it, users have access to a variety of features, and businesses with more robust needs have the option to integrate with the vendor’s full-service HR software.

Housed in the cloud, users can access it from any internet-connected device. Use it to track employee hours, create schedules and integrate with payroll to streamline HR processes.
read more...
Calabrio is a customer experience analytics suite that helps businesses improve interactions and promote engagement by tracking encounters and giving staff members feedback. The ONE attribute provides embedded advanced analytics to increase workforce optimization by recording calls and voice-of-the-customer (VoC) analytics, enabling quality and workforce management. Its scalability allows rapid implementation of remote work paradigms and careful management over operational costs and customer satisfaction.

It also empowers contact centers to quickly locate consumer sentiments and communicate insights with other enterprise sections using AI-driven technologies.

Pros
  • Scalable & customizable
  • Robust reporting & analytics
  • Agent engagement features
  • Integrates with other tools
  • Mobile-friendly interface
Cons
  • Steep learning curve
  • Costly setup & maintenance
  • Limited scheduling flexibility
  • Customization can be complex
  • Occasional performance issues
read more...
$17/Employee, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
$75/Agent, Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Reduce Payroll Errors:  By integrating isolved Time with an existing payroll solution, businesses are able to guarantee that they are always using the most accurate timecard information to calculate employee-worked hours and process payroll. 
  • Increase Productivity:  Allow the system to automate a variety of core scheduling and time tracking tasks, freeing up HR managers to focus their attention on tasks that cannot be automated. 
  • Save Time:  By enabling the system to automate timecard calculations, managers are able to drastically reduce the time it takes to process payroll. Additionally, the system is able to streamline the schedule building process, reducing the time it takes to assign employees to shifts. 
  • Increase Employee Engagement:  Provide employees with consistency by implementing the system across workforce processes, making it easy for employees to access and use the system.  
  • Convenience:  The web-based solution is easily accessed from any internet-connected device. This eliminates the need for in-house technology experts to maintain the system as well as the need for servers to house the system. 
read more...
  • Connect Remotely: Enable better work-from-home solutions for off-site employees using omnichannel interaction metrics, speech recognition attributes and live monitoring tools. Give managers detailed information regarding remote staff with AI-powered desktop analytics and off-site quality management programs. 
  • Engage Workforces: Deliver better employee engagement by leveraging metrics like collected revenue, customer loyalty, net promoter score and key employee retention. 
  • Improve Enterprise Performance: Identify KPIs to help employees and leaders. Collect and track agent performance information. Deliver targeted training, games and real-time data related to business insights for better workforce management. 
  • Ensure Security: Provide information security by giving managers tools to detect risks, undergo investigations and remove security threats. Protect business operations and help regulate personal data, such as GDPR or CCPA data. 
  • Promote Transparency: Access business data, including location data stored in one unified location. Allow employee segmentation based on job roles, tasks and breaks. Updates business decisions regularly. 
read more...
  • Scheduling:  Access information about employee hours, shift differentials and set workforce rules to build schedules that guarantee employees don’t work overtime unless previously approved. 
  • Employee Self-Service:  Employees can clock in and out for shifts directly through the web-based platform as well as access the schedule to see which shifts they’re scheduled for, reducing the number of missed shifts. 
  • Multiple Time Clock Options:  Employees can clock in directly through the web-based platform, from their phones with the mobile time tracking solution or on-premise with physical time clocks. isolved Time’s physical time clocks are fully equipped with touch screens, USB and biometric options to prevent buddy-punching errors. 
  • Payroll Integration:  Automatically track time cards, calculate hours worked and import to payroll processing to ensure accurate and timely payroll calculations for each pay period. 
  • Benefits Management:  Track factors such as vacation hours, sick time and holidays automatically. 
read more...
  • Call Recording: Automatically record and retrieve calls. Utilize recorded data and gain strategies to fuel better decision-making. Tag inbound calls for better identification and to communicate with others for mentoring or training. 
  • Analytics: Deliver helpful information collected by unique metrics such as complex data conversion, phonetics amalgamations and speech-to-text. Provide complete visibility for various essential business reports such as customer interactions. Collect structured and unstructured business data in a centralized location to better understand trends information relating to chats, surveys, emails, calls, back-office processes, social media posts or websites. 
  • Reporting: Compare employee performance and team workflows through real-time, detailed customer interaction reports. Evaluate employee productivity and hours worked. Connect with stakeholders better via intuitive charts and graphs. 
  • Quality Management: Set up a comprehensive quality command center to acquire audio and video recordings and oversee evaluation forms. Automatically receive quality management information and monitor potential quality-related errors with constant updates. 
  • Workforce Management: Set an automated contact center supervisor to provide scheduling flexibility and task management. Navigate workforce complexities in a systematic order with intuitive workforce management tools. 
  • Calabrio One: Improve business productivity via valuable consumer interaction resources. Predict business trends and get data-powered insights with AI and ML technology. Scale productivity with a customizable tool that supports workforce engagements, built-in security and customer-centric statistics. 
read more...

Product Ranking

#30

among all
Workforce Management Software

#73

among all
Workforce Management Software

Find out who the leaders are

Analyst Rating Summary

we're gathering data
75
we're gathering data
86
we're gathering data
82
we're gathering data
73
Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

isolved Time
Calabrio
+ Add Product + Add Product
AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 86 82 73 90 100 75 93 25 79 0 25 50 75 100
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
80%
0%
20%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
83%
0%
17%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
80%
0%
20%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
91%
0%
9%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
100%
0%
0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
70%
0%
30%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
93%
0%
7%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
17%
11%
72%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
79%
0%
21%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
50%
0%
50%

User Sentiment Summary

Great User Sentiment 1957 reviews
Great User Sentiment 316 reviews
82%
of users recommend this product

isolved Time has a 'great' User Satisfaction Rating of 82% when considering 1957 user reviews from 4 recognized software review sites.

87%
of users recommend this product

Calabrio has a 'great' User Satisfaction Rating of 87% when considering 316 user reviews from 3 recognized software review sites.

4.3 (1058)
4.3 (111)
3.9 (564)
n/a
4.1 (34)
4.5 (181)
3.9 (301)
3.7 (24)

Awards

we're gathering data

SelectHub research analysts have evaluated Calabrio and concluded it earns best-in-class honors for Leave and Absence Management.

Leave and Absence Management Award

Synopsis of User Ratings and Reviews

Streamlined Time Tracking: isolved Time simplifies the process of tracking employee hours, including regular work hours, overtime, and time off. This can help to improve payroll accuracy and efficiency.
Reduced Compliance Risk: The platform helps businesses comply with labor laws and regulations, such as the Fair Labor Standards Act (FLSA), by automating timekeeping and payroll processes. This can help to reduce the risk of costly compliance violations.
Improved Employee Engagement: isolved Time's self-service features empower employees to manage their own time and attendance information, such as requesting time off and viewing their schedules. This can lead to increased employee satisfaction and engagement.
Data-Driven Insights: The platform provides businesses with valuable insights into employee time and attendance data, such as labor costs, overtime trends, and employee productivity. This information can be used to make informed decisions about workforce management.
Show more
Accurate Forecasting and Scheduling: Reduces over/understaffing, optimizes agent utilization, and accurately predicts staffing needs based on historical data and real-time trends.
Improved Agent Engagement: Gamification, incentives, self-scheduling, and personalized coaching boost morale, productivity, and retention.
Enhanced Compliance: Ensures adherence to industry regulations and internal policies through automated scheduling rules, real-time alerts, and comprehensive reporting.
Omnichannel Support: Manages agents across voice, email, chat, and social media, providing a unified view of customer interactions and agent performance.
Robust Reporting and Analytics: Offers actionable insights into agent performance, customer satisfaction, and operational efficiency, enabling data-driven decision-making.
Show more
Limited Customization: isolved Time's scheduling features may not be granular enough for complex workforce management needs, especially for businesses with variable shift patterns or unique scheduling requirements.
Mobile App Limitations: The mobile app's functionality may not be as comprehensive as the desktop version, potentially hindering employees' ability to manage their time and schedules effectively while on the go.
Integrations: While isolved Time offers integrations with various payroll and HR systems, there may be limitations or compatibility issues with certain third-party software, potentially requiring additional configuration or custom development.
Show more
Steep Learning Curve: The interface can be complex for new users, requiring extensive training and support.
Costly Setup and Maintenance: Calabrio's pricing can be high compared to simpler WFM solutions, and ongoing maintenance adds to the cost.
Limited Scheduling Flexibility: While powerful, Calabrio's scheduling features might not cater to all specific needs, especially for small or dynamic teams.
Customization Complexity: Advanced customization options can be intricate and require technical expertise to implement effectively.
Occasional Performance Issues: Some users report occasional performance issues, particularly in large or complex deployments.
Show more

Reviews from the past year paint a picture of a product that excels in its ease of use, flexibility, and scalability, making it a valuable asset for businesses of all sizes. Users consistently highlight the intuitive interface and straightforward functionality, allowing employees and managers to quickly adapt and maximize productivity. The software's ability to accommodate diverse work environments, from remote teams to on-site staff, further solidifies its position as a versatile solution. This adaptability extends to its seamless integration with existing payroll and HR systems, streamlining processes and providing a holistic view of employee data. While isolved Time receives accolades for its comprehensive features and user-friendly design, some reviews point out areas for potential improvement. Several users express a desire for more advanced reporting and analytics capabilities to gain deeper insights into workforce trends and optimize decision-making. Additionally, while the mobile app offers convenience for employees on the go, some find its functionality to be slightly limited compared to the web-based platform. Despite these minor drawbacks, the overall consensus remains overwhelmingly positive, with users emphasizing the significant impact isolved Time has had on their organizations' efficiency and bottom line. isolved Time distinguishes itself from competitors by striking a balance between robust functionality and user-friendliness. Its intuitive interface and comprehensive features cater to businesses seeking a solution that is both powerful and easy to implement. The software's scalability ensures it can grow alongside a company's evolving needs, while its cost-effectiveness makes it an attractive option for organizations with budget constraints. isolved Time is particularly well-suited for businesses with diverse workforces, including remote and mobile employees, due to its flexible time tracking options and cloud-based accessibility. Its ability to integrate with existing HR and payroll systems further enhances its value proposition for companies seeking a streamlined and unified approach to workforce management.

Show more

User reviews for Calabrio present a mixed bag. Fans rave about its robust features and scalability, particularly for complex contact centers. "Calabrio easily handles our multi-skilled team and intricate compliance needs, something our earlier WFM software like Genesys couldn't dream of," one user gushed. However, the steeper learning curve compared to simpler solutions is a recurring critique, as another reviewer remarked, "Calabrio's a powerhouse, but it's not exactly plug-and-play. Be ready to invest in training and support compared to options like Workforce Now." Cost is another common thread. While users acknowledge Calabrio's advanced features justify its higher price tag compared to basic WFM tools, some find it pricier than similar platforms. One reviewer commented, "Compared to NICE WFM, Calabrio's definitely pricier, but the customization options and reporting are far superior for our needs." Ultimately, user sentiment suggests Calabrio shines in complex environments where its feature set and compliance strengths outweigh the cost and initial learning hurdles. However, for smaller or less demanding operations, simpler and potentially more affordable alternatives like Zoho Workforce Management might be a better fit.

Show more

Screenshots

Top Alternatives in Workforce Management Software


ADP Workforce Now

Agendrix

Calabrio

Connecteam

Dayforce

Deputy

Humanity

Infor Workforce Management

Legion WFM

NICE Workforce Management

Oracle HCM Cloud

Quinyx

SuccessFactors

Synerion

Unifocus

Verint Workforce Management

Workcloud Workforce Optimization

WorkForce Suite

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings