Crew vs Symplr

Last Updated:

Our analysts compared Crew vs Symplr based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Crew Software Tool
Symplr Software Tool

Product Basics

Crew is a team management software that connects frontline employees, fosters employee interactions and drives real-time business results. It assists businesses in aligning and managing frontline team member goals and communication to increase productivity.

Team communication, shift scheduling, employee appreciation, document and task management, employee surveys and enterprise management are its main attributes.
read more...

Symplr Workforce is a software solution designed to optimize workforce management, particularly in healthcare settings. By integrating scheduling, timekeeping, and clinical communication, it streamlines processes and reduces administrative burdens. The software's ability to project overtime costs helps contain expenses and improve financial outcomes. Symplr Workforce caters to healthcare organizations seeking efficient management of both clinical and non-clinical staff, promoting staff engagement and ensuring compliance with regulations.

User experiences highlight the software's ease of use and comprehensive features, making it suitable for businesses of all sizes. Symplr Workforce is priced in the mid-range, with a per-user monthly fee, offering a valuable tool for healthcare organizations to enhance workforce productivity and efficiency.

read more...
$30/Crew, Monthly
Get a free price quote
Tailored to your specific needs
$6,500 Annually
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Maintain Flexible Adoption Paths: Ensure every employee is on the same page with simplified adoption pathways, like QR codes, email, phone, batch upload, integration, etc., that accommodate all. 
  • Simplify Communication: Simulate all significant operations of popular messaging applications that employees are already familiar with using a compact communication tool for effective business conversations. 
  • Customize Workflows: Categorize employees into groups based on parameters like function, location, abilities and certifications for better employee sorting and smooth workflows. 
  • Enable Role-Based Controls: Monitor information accessibility and communication among various workgroups with a robust administrative control system. 
  • Allow Inline Translation: Interpret messages into 55 different languages to keep everyone updated on vital information without any language barriers. 
  • Provide Active Confirmation: Request message-received acknowledgments to ensure employees are well aware of and updated about important announcements. 
  • Maintain Unified Communication Channels: Allow integration with crucial communication tools (including email, Slack, MS Teams, Everbridge, and VOIP) to align HQ and frontline employees. Create a communication hub for improved information visibility. 
  • Automate Push Notifications: Automatically send critical updates to the entire workforce for maximum engagement. 
  • Offer SMS Relaying: Enable sending or receiving text messages to every employee in the form of short messages. 
  • Ensure Data Security: Secure company and personal data with tailored data retention tools. Keep workplace communication safe with reporting, blocking tools and content filters. 
  • Create Rich Visual Content: Strengthen communication with media-rich, visually impactful images, videos and GIFs. 
read more...
  • Maintain Compliance: Access and provide up-to-date compliance standards to keep employees informed of ever-changing regulations. Achieve compliance obligations via a comprehensive catalog of health care regulations and rules. 
  • Increase Efficiency: Save employees’ effort and time by reducing data duplication. Increase productivity with automated programs, enabling integration. 
  • Control Costs: Improve price regulation with operational analytics and recommendations to make well-informed decisions. 
  • Engage Staff: Enhance staff retention with sorted reports and updated schedules. Merge with other platforms to make workforce management more collaborative. 
  • Assist Patients: Foster patient trust by promoting human-centered health services and improving patient care quality. 
  • Go Mobile: Access self-scheduling, open shift management and shift trading services on the go from all devices. 
read more...
  • Shift and Schedule Management: Enable frontline members to access open shifts and schedules. Integrate with other scheduling and WFM tools to streamline scheduling for the workforce. Allow employees to identify and register for vacant shifts and notify them about available times and dates. Permit employees to trade timetables to enhance workforce efficiency. 
  • Knowledge Management: Create an internal knowledge base to give employees crucial business-centric data. Share essential job-related information, documentation and resources with all staff. 
  • Employee Management: Ensure team members’ involvement in pulse and NPS surveys via instant survey tool integrations. Synchronize with e-signature tools to secure employee signatures. 
  • Integrations: Integrate with HCM, WFH or payroll systems to update team rosters. Straightway, sync with record systems to automate onboarding and offboarding processes. Link with Facebook, Infor Smartshift, Paychex, Square, Sling and other applications automatically for enhanced team management. 
  • Administration & Analytics: Broadcast messages to the whole team or particular individuals. Monitor schedules and shift coverage. Track employee engagement and recognition metrics. Organize team communications, feedback and internal hierarchy. Customize employee access and supervise basic business activities and KPIs. 
  • Team Communication Management: Let team members interact and give managers communication control authority to foster real-time, productive cooperation. Categorize employees into particular groups based on job roles, location or expertise for targeted communication. Streamline communication using broadcasts and announcement functions. Fill shifts with coverage tools and sync vendors with third-party scheduling and WFM systems to add and adjust staff schedules. Reach out to entire workforces with personalized recognition prizes and honors. 
  • Recognition Management: Construct an attractive recognition culture to encourage good work. Create tailor-made recognition programs that reflect specific objectives. Value employees by celebrating birthdays and anniversaries. 
  • Compliance Controls: Administer individual company policies and advanced control mechanisms. Apply regulations for shifts, scheduling and communications to keep pace with regulatory compliance needs. Enable chat control, user suspension, message reporting, profanity filters, schedule visibility, off-the-clock visibility and custom opt-in options. 
  • Crew Email & Calls: Provide employees unique email addresses without costly licenses like Office 365. Offer instant voice calling with colleagues lacking email IDs or personal phone numbers to employees, ensuring that all vital information is unified. 
  • Task Execution: Design customized tasks and subtasks according to company needs. Provide the team with easy mobile access to assignments and monitor them from a central hub with written and photographic authentication follow-ups. Keep a record of task history and due dates and mandate proof of completion after fulfilling tasks. Allow employees to filter tasks and attach files to tasks, integrate with existing tasks, task-related conversations and task duplications, and repeat important tasks on auto-pilot. 
  • Single Sign-On: Permit sign in with a single password and id for hassle-free access. 
read more...
  • Spend Management: Handle business spending efficiently for better strategic decisions. 
  • Value Management: Pull together all documentation, security, compliance, recall, expenditures, value benchmarking and contract data to analyze capital investments, medical supplies and outsourcing. 
  • Spend Analytics: Reconcile strategic and medical goals with the practicalities of capital planning, budgeting and permissions. Compile data to facilitate informed decisions throughout the entire buying chain. 
  • Provider Evidence: Access clinical, managerial and budgetary information to identify the most effective health care products available. 
read more...

Product Ranking

#43

among all
Workforce Management Software

#53

among all
Workforce Management Software

Find out who the leaders are

User Sentiment Summary

we're gathering data
Good User Sentiment 20 reviews
we're gathering data
78%
of users recommend this product

Symplr has a 'good' User Satisfaction Rating of 78% when considering 20 user reviews from 2 recognized software review sites.

n/a
3.9 (10)
n/a
3.9 (10)

Synopsis of User Ratings and Reviews

Scheduling Flexibility: Crew's scheduling tools allow for easy shift swapping and open shift filling, which can be helpful for employees who need to adjust their work schedules on short notice.
Communication: Crew's communication features allow for easy communication between managers and employees, which can help to improve team collaboration and efficiency. The platform offers features like group messaging, one-on-one chat, and announcements, which can be used to share important information, provide feedback, and answer questions.
Task Management: Crew's task management features allow managers to assign tasks to employees and track their progress. This can help to ensure that tasks are completed on time and to the required standard. The platform also allows managers to set deadlines, track progress, and provide feedback on tasks.
Time Tracking: Crew's time tracking features allow employees to clock in and out of their shifts, and managers to track employee hours. This can help to ensure that employees are paid accurately for their time worked. The platform also allows managers to generate reports on employee hours, which can be used for payroll and other purposes.
Show more
Centralized Platform: Symplr offers a centralized platform for managing various HR functions, including scheduling, time and attendance, and payroll. This can help to streamline processes and improve efficiency.
Compliance: The platform helps organizations comply with labor laws and regulations, such as the Affordable Care Act (ACA). This can help to reduce the risk of penalties and fines.
Cost Savings: By automating HR processes, Symplr can help organizations save money on labor costs. For example, the platform can help to reduce overtime costs by ensuring that employees are scheduled for the correct number of hours.
Improved Employee Satisfaction: Symplr can help to improve employee satisfaction by providing employees with self-service tools to manage their schedules and time off requests. This can help to reduce the workload on HR staff and free up their time to focus on other tasks.
Show more
Limited Scheduling Features: Crew's scheduling capabilities may not be robust enough for businesses with complex staffing needs, such as those requiring shift bidding or advanced availability management.
Mobile App Limitations: The mobile app's functionality may be limited compared to the web version, potentially hindering employees' ability to manage their schedules or communicate effectively on-the-go.
Integrations: Crew may have limited integrations with other workforce management or payroll systems, potentially requiring manual data entry and increasing the risk of errors.
Customer Support: Some users have reported challenges with Crew's customer support, including long wait times or difficulty resolving issues effectively.
Show more
Scheduling Issues: Users report problems with creating schedules that accommodate staff availability and preferences, leading to frustration and potential understaffing.
Time and Attendance Tracking: The system's time and attendance tracking features have been described as cumbersome and inaccurate, causing payroll discrepancies and compliance issues.
Reporting and Analytics: Users express dissatisfaction with the reporting and analytics capabilities, finding them to be limited and lacking in customization options, hindering data-driven decision-making.
User Interface and Experience: The platform's user interface is often criticized for being outdated and difficult to navigate, leading to a steep learning curve and reduced user adoption.
Customer Support: Some users report challenges in receiving timely and effective support from Symplr, resulting in prolonged issue resolution times and increased frustration.
Show more

Is your team rowing in different directions? Crew might just be the oar you need to get everyone in sync. Over the past year, user reviews paint a picture of Crew as a robust scheduling and communication tool, particularly well-suited for deskless teams in industries like retail, hospitality, and healthcare. Users frequently highlight Crew's scheduling flexibility, allowing managers to easily create and modify schedules, while employees appreciate the ability to swap shifts and request time off directly through the app. The built-in communication features, including group messaging and one-on-one chats, are lauded for fostering team collaboration and streamlining communication, especially for dispersed teams. Crew's strength lies in its mobile-first design, making it accessible and convenient for employees who are always on the go. However, some users note that Crew's time and attendance tracking could be more comprehensive, lacking features like geofencing and detailed reporting. Integrations with payroll systems are also limited, which can create additional manual work for administrators. While Crew offers a free plan, several key features, such as task management and advanced reporting, are reserved for paid plans, which can be a drawback for smaller businesses. In comparison to competitors like When I Work and 7shifts, Crew stands out with its user-friendly interface and focus on employee engagement. Features like shout-outs and team surveys contribute to a positive work environment and help managers stay connected with their teams. Crew's emphasis on communication and scheduling flexibility makes it an ideal choice for businesses with a large, deskless workforce that values employee engagement and streamlined operations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and integrations before making a decision.

Show more

Workforce management can be a real headache, but is Symplr the aspirin you need? Let's simplify things by taking a look at what users have to say. Symplr receives praise for its ability to streamline credentialing processes, saving healthcare facilities valuable time and resources. Users appreciate the automation of tasks like license verification and background checks, which reduces manual effort and minimizes errors. The platform's centralized database and document management system also receive positive feedback, as they provide easy access to important information and improve overall organization. However, some users find the interface to be clunky and outdated, leading to a steeper learning curve. Additionally, the system's reporting capabilities are considered to be somewhat limited compared to competitors like IntelliCentrics. Despite these drawbacks, Symplr's strengths lie in its comprehensive features and ability to simplify complex credentialing workflows. Symplr appears to be best suited for medium to large healthcare organizations with intricate credentialing needs. Its robust functionality and automation capabilities can significantly benefit facilities dealing with a high volume of providers and complex compliance requirements. Smaller practices with simpler workflows might find the system's extensive features to be overkill and may prefer a more streamlined solution.

Show more

Screenshots

Top Alternatives in Workforce Management Software


ADP Workforce Now

Agendrix

Calabrio

Connecteam

Dayforce

Deputy

Humanity

Infor Workforce Management

Legion WFM

NICE Workforce Management

Oracle HCM Cloud

Quinyx

SuccessFactors

Synerion

Unifocus

Verint Workforce Management

Workcloud Workforce Optimization

WorkForce Suite

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings