Crew vs Replicon

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Our analysts compared Crew vs Replicon based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Crew Software Tool
Replicon Software Tool

Product Basics

Crew is a team management software that connects frontline employees, fosters employee interactions and drives real-time business results. It assists businesses in aligning and managing frontline team member goals and communication to increase productivity.

Team communication, shift scheduling, employee appreciation, document and task management, employee surveys and enterprise management are its main attributes.
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Replicon is a workforce management and time tracking software built for capturing employee work data across various applications and platforms. It automatically logs activity within specific tools like Slack, Jira, and Zoom, then compiles pre-filled timesheets for team members to review and submit. This automation reduces manual time entry, improving data accuracy and saving administrative time. Its features cater to businesses of all sizes, with functionalities like project budgeting, invoicing, and expense management. Team leaders can leverage insights gleaned from time data to optimize resource allocation, track project progress, and boost overall productivity. While user experiences vary, reviewers often praise Replicon's comprehensive approach to time tracking, its ability to adapt to diverse workflows, and its user-friendly interface. However, some mention a learning curve for advanced features and occasional technical hiccups. Pricing starts at a per-user monthly fee, but the exact cost depends on the chosen features and plan tier. Organizations with larger teams or complex needs might require higher-priced plans. Ultimately, Replicon shines for businesses seeking an automated, data-driven solution to time tracking and workforce management, especially those juggling multiple applications and projects.

Pros
  • Easy time entry
  • Robust reporting
  • Customizable features
  • Mobile app access
  • Integrations with other tools
Cons
  • Steeper learning curve
  • Occasional glitches
  • Limited customization options
  • Can be expensive for large teams
  • Customer support can be slow
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$30/Crew, Monthly
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$49/User, Monthly
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Tailored to your specific needs
Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Maintain Flexible Adoption Paths: Ensure every employee is on the same page with simplified adoption pathways, like QR codes, email, phone, batch upload, integration, etc., that accommodate all. 
  • Simplify Communication: Simulate all significant operations of popular messaging applications that employees are already familiar with using a compact communication tool for effective business conversations. 
  • Customize Workflows: Categorize employees into groups based on parameters like function, location, abilities and certifications for better employee sorting and smooth workflows. 
  • Enable Role-Based Controls: Monitor information accessibility and communication among various workgroups with a robust administrative control system. 
  • Allow Inline Translation: Interpret messages into 55 different languages to keep everyone updated on vital information without any language barriers. 
  • Provide Active Confirmation: Request message-received acknowledgments to ensure employees are well aware of and updated about important announcements. 
  • Maintain Unified Communication Channels: Allow integration with crucial communication tools (including email, Slack, MS Teams, Everbridge, and VOIP) to align HQ and frontline employees. Create a communication hub for improved information visibility. 
  • Automate Push Notifications: Automatically send critical updates to the entire workforce for maximum engagement. 
  • Offer SMS Relaying: Enable sending or receiving text messages to every employee in the form of short messages. 
  • Ensure Data Security: Secure company and personal data with tailored data retention tools. Keep workplace communication safe with reporting, blocking tools and content filters. 
  • Create Rich Visual Content: Strengthen communication with media-rich, visually impactful images, videos and GIFs. 
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  • Configurable: The system can be tailored to a company’s specific needs with customizable end-to-end workflows and built-in flexibility tools.  
  • Integrable:  Streamline management processes through its ability to integrate with other systems in the professional services industry, sharing easily with CRM, accounting, ERP or other proprietary systems. 
  • Holistic Client Management: Provides a client entity that aggregates client-specific info or demonstrates trends in data from customers, vendors, service partners and more for informed and efficient client management. 
  • Forecasting: Businesses can analyze future resource needs and generate revenue forecasts. 
  • Collaboration: Users can coordinate delivery and finance teams using the collaborative platform within the system. 
  • International Support:  With support for more than 20 languages and built-in currency exchange factoring, it can be deployed globally to centralize project and workforce management for international enterprises.
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  • Shift and Schedule Management: Enable frontline members to access open shifts and schedules. Integrate with other scheduling and WFM tools to streamline scheduling for the workforce. Allow employees to identify and register for vacant shifts and notify them about available times and dates. Permit employees to trade timetables to enhance workforce efficiency. 
  • Knowledge Management: Create an internal knowledge base to give employees crucial business-centric data. Share essential job-related information, documentation and resources with all staff. 
  • Employee Management: Ensure team members’ involvement in pulse and NPS surveys via instant survey tool integrations. Synchronize with e-signature tools to secure employee signatures. 
  • Integrations: Integrate with HCM, WFH or payroll systems to update team rosters. Straightway, sync with record systems to automate onboarding and offboarding processes. Link with Facebook, Infor Smartshift, Paychex, Square, Sling and other applications automatically for enhanced team management. 
  • Administration & Analytics: Broadcast messages to the whole team or particular individuals. Monitor schedules and shift coverage. Track employee engagement and recognition metrics. Organize team communications, feedback and internal hierarchy. Customize employee access and supervise basic business activities and KPIs. 
  • Team Communication Management: Let team members interact and give managers communication control authority to foster real-time, productive cooperation. Categorize employees into particular groups based on job roles, location or expertise for targeted communication. Streamline communication using broadcasts and announcement functions. Fill shifts with coverage tools and sync vendors with third-party scheduling and WFM systems to add and adjust staff schedules. Reach out to entire workforces with personalized recognition prizes and honors. 
  • Recognition Management: Construct an attractive recognition culture to encourage good work. Create tailor-made recognition programs that reflect specific objectives. Value employees by celebrating birthdays and anniversaries. 
  • Compliance Controls: Administer individual company policies and advanced control mechanisms. Apply regulations for shifts, scheduling and communications to keep pace with regulatory compliance needs. Enable chat control, user suspension, message reporting, profanity filters, schedule visibility, off-the-clock visibility and custom opt-in options. 
  • Crew Email & Calls: Provide employees unique email addresses without costly licenses like Office 365. Offer instant voice calling with colleagues lacking email IDs or personal phone numbers to employees, ensuring that all vital information is unified. 
  • Task Execution: Design customized tasks and subtasks according to company needs. Provide the team with easy mobile access to assignments and monitor them from a central hub with written and photographic authentication follow-ups. Keep a record of task history and due dates and mandate proof of completion after fulfilling tasks. Allow employees to filter tasks and attach files to tasks, integrate with existing tasks, task-related conversations and task duplications, and repeat important tasks on auto-pilot. 
  • Single Sign-On: Permit sign in with a single password and id for hassle-free access. 
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  • Project Management: Manage multi-level client projects, design budgets and define project goals that can track project progress, costs and revenue in real time. Aggregate projects into programs to gain visibility into performance and profitability. 
  • Client Billing Management:  Generate and manage billing rates and contracts in a configurable fashion that can instantly convert into billable data with the billing generator engine. 
  • Time Tracking:  Design timesheets to generate only business-relevant information. The comment section allows supervisors, clients and employees to fully understand the context of time entries. 
  • Resource Management: Manage resources and alter allocations in real time. A searchable resource library streamlines project management by demonstrating what is available and what is in use during specific dates. 
  • Reporting: Compile and report project data in configurable formats, depending on the business’s needs. Reports and data are exportable to third-party BI resources for deeper analytics. 
  • Revenue Management: Businesses can model revenue contracts, comply with industry standards like ASC 606 and IFRS 15 and generate revenue forecasts. Additionally, it coordinates revenue data with contracts, billing and WIP. 
  • Invoice Management: Easily manage payment terms, apply invoice workflows and track overdue invoices. The invoicing engine comes equipped with multi-currency support and invoice templates for quick configuration. 
  • Approval Management: Alerts and notifications ensure that approvals happen on time, and approval workflows are configurable to align with distinct business needs. 
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Product Ranking

#43

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#46

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Workforce Management Software

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User Sentiment Summary

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Great User Sentiment 1067 reviews
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88%
of users recommend this product

Replicon has a 'great' User Satisfaction Rating of 88% when considering 1067 user reviews from 5 recognized software review sites.

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4.6 (12)
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4.2 (522)
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4.6 (516)
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5.0 (2)
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4.0 (15)

Synopsis of User Ratings and Reviews

Scheduling Flexibility: Crew's scheduling tools allow for easy shift swapping and open shift filling, which can be helpful for employees who need to adjust their work schedules on short notice.
Communication: Crew's communication features allow for easy communication between managers and employees, which can help to improve team collaboration and efficiency. The platform offers features like group messaging, one-on-one chat, and announcements, which can be used to share important information, provide feedback, and answer questions.
Task Management: Crew's task management features allow managers to assign tasks to employees and track their progress. This can help to ensure that tasks are completed on time and to the required standard. The platform also allows managers to set deadlines, track progress, and provide feedback on tasks.
Time Tracking: Crew's time tracking features allow employees to clock in and out of their shifts, and managers to track employee hours. This can help to ensure that employees are paid accurately for their time worked. The platform also allows managers to generate reports on employee hours, which can be used for payroll and other purposes.
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Management: The report feature has helped users manage workflows and employee accountability, as noted by over 98% of users who mention management.
Easy to Use: Around 95% of users who refer to ease of use state that the system’s user-friendly interface and intuitive options make it easy to use and manage.
Customer Support: Support offers fast and comprehensive solutions, as noted by 98% of reviewers who specify customer service.
Value for Money: Over 92% of reviewers said that the software is cost-effective.
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Limited Scheduling Features: Crew's scheduling capabilities may not be robust enough for businesses with complex staffing needs, such as those requiring shift bidding or advanced availability management.
Mobile App Limitations: The mobile app's functionality may be limited compared to the web version, potentially hindering employees' ability to manage their schedules or communicate effectively on-the-go.
Integrations: Crew may have limited integrations with other workforce management or payroll systems, potentially requiring manual data entry and increasing the risk of errors.
Customer Support: Some users have reported challenges with Crew's customer support, including long wait times or difficulty resolving issues effectively.
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Report Customization: Nearly 64% of users who mentioned report customization said it is complex, and the system could add a few more customization features.
Integrations: Software integrations are limited, as observed by 88% of reviewers who specify integration.
Mobile Application: Around 55% of users note that its mobile application can be slow or glitchy at times.
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Is your team rowing in different directions? Crew might just be the oar you need to get everyone in sync. Over the past year, user reviews paint a picture of Crew as a robust scheduling and communication tool, particularly well-suited for deskless teams in industries like retail, hospitality, and healthcare. Users frequently highlight Crew's scheduling flexibility, allowing managers to easily create and modify schedules, while employees appreciate the ability to swap shifts and request time off directly through the app. The built-in communication features, including group messaging and one-on-one chats, are lauded for fostering team collaboration and streamlining communication, especially for dispersed teams. Crew's strength lies in its mobile-first design, making it accessible and convenient for employees who are always on the go. However, some users note that Crew's time and attendance tracking could be more comprehensive, lacking features like geofencing and detailed reporting. Integrations with payroll systems are also limited, which can create additional manual work for administrators. While Crew offers a free plan, several key features, such as task management and advanced reporting, are reserved for paid plans, which can be a drawback for smaller businesses. In comparison to competitors like When I Work and 7shifts, Crew stands out with its user-friendly interface and focus on employee engagement. Features like shout-outs and team surveys contribute to a positive work environment and help managers stay connected with their teams. Crew's emphasis on communication and scheduling flexibility makes it an ideal choice for businesses with a large, deskless workforce that values employee engagement and streamlined operations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and integrations before making a decision.

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Replicon’s suite lets users track employee work hours with convenient clocking in/out features, efficiently manage projects and tasks, automate payroll management and leverage real-time insights through comprehensive reporting. This has also helped employees monitor time-off requests and availability. The service support team provides prompt and professional solutions with follow-ups. Reviewers state that the system has limited integrations with other software. Users also mentioned that the system could include a few more customization features. However, its powerful reporting tool supports easy customization for unique business needs.

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