Crew vs Push Operations

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Our analysts compared Crew vs Push Operations based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Crew Software Tool

Product Basics

Crew is a team management software that connects frontline employees, fosters employee interactions and drives real-time business results. It assists businesses in aligning and managing frontline team member goals and communication to increase productivity.

Team communication, shift scheduling, employee appreciation, document and task management, employee surveys and enterprise management are its main attributes.
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Push Operations is a comprehensive software solution designed to streamline workforce management tasks. It is particularly well-suited for the restaurant and hospitality industries, where managing a dynamic workforce with varying schedules and compliance requirements is a daily challenge. The software offers significant benefits by automating scheduling, time tracking, payroll processing, and HR management, thereby reducing administrative overhead and increasing operational efficiency. Among its most popular features are real-time labor cost tracking and employee self-service portals, which enhance both managerial oversight and employee satisfaction. When compared to similar products, users often highlight Push Operations for its user-friendly interface and the specificity of its features tailored to the needs of service-oriented businesses. Pricing for Push Operations is typically structured on a per-employee, per-month basis, making it scalable for businesses of different sizes, though specifics can vary based on the range of functionalities a business opts to utilize.

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$30/Crew, Monthly
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Tailored to your specific needs
$25 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
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Mac
Linux
Android
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Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Maintain Flexible Adoption Paths: Ensure every employee is on the same page with simplified adoption pathways, like QR codes, email, phone, batch upload, integration, etc., that accommodate all. 
  • Simplify Communication: Simulate all significant operations of popular messaging applications that employees are already familiar with using a compact communication tool for effective business conversations. 
  • Customize Workflows: Categorize employees into groups based on parameters like function, location, abilities and certifications for better employee sorting and smooth workflows. 
  • Enable Role-Based Controls: Monitor information accessibility and communication among various workgroups with a robust administrative control system. 
  • Allow Inline Translation: Interpret messages into 55 different languages to keep everyone updated on vital information without any language barriers. 
  • Provide Active Confirmation: Request message-received acknowledgments to ensure employees are well aware of and updated about important announcements. 
  • Maintain Unified Communication Channels: Allow integration with crucial communication tools (including email, Slack, MS Teams, Everbridge, and VOIP) to align HQ and frontline employees. Create a communication hub for improved information visibility. 
  • Automate Push Notifications: Automatically send critical updates to the entire workforce for maximum engagement. 
  • Offer SMS Relaying: Enable sending or receiving text messages to every employee in the form of short messages. 
  • Ensure Data Security: Secure company and personal data with tailored data retention tools. Keep workplace communication safe with reporting, blocking tools and content filters. 
  • Create Rich Visual Content: Strengthen communication with media-rich, visually impactful images, videos and GIFs. 
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  • Time-Saving: Ensure easy management of the workforce with seamless workflows that save time and increase productivity. 
  • Key Insights: Make smarter decisions and improve efficiency with accurate scheduling, real-time data, timely reports and notifications. 
  • Cost Effective: Automate payroll calculations to avoid errors and penalties, as well as plan labor in advance to reduce labor costs. 
  • Flexibility: Monitor premiums, daily minimum calculations and minimum tip top-offs to accurately track and pay employees at multiple positions and different rates. 
  • Compliance: Keep steady note of daily time pay, minimum pay, tax filings, pay stubs and breaks to ensure thorough compliance and support strategic plans. 
  • Central Management: Manage all business-related tasks from one account, including monitoring and assessment of overtime costs. 
  • Accessibility: Implement conveniently with minimal paperwork for employees and a consistent on-boarding experience across locations. One login allows employees to access and update details on the go. 
  • Seamless Communication: Allow staff to swap shifts, release shifts and request time off in a centralized space. Receive notification of reports and non-compliance in real time. 
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  • Shift and Schedule Management: Enable frontline members to access open shifts and schedules. Integrate with other scheduling and WFM tools to streamline scheduling for the workforce. Allow employees to identify and register for vacant shifts and notify them about available times and dates. Permit employees to trade timetables to enhance workforce efficiency. 
  • Knowledge Management: Create an internal knowledge base to give employees crucial business-centric data. Share essential job-related information, documentation and resources with all staff. 
  • Employee Management: Ensure team members’ involvement in pulse and NPS surveys via instant survey tool integrations. Synchronize with e-signature tools to secure employee signatures. 
  • Integrations: Integrate with HCM, WFH or payroll systems to update team rosters. Straightway, sync with record systems to automate onboarding and offboarding processes. Link with Facebook, Infor Smartshift, Paychex, Square, Sling and other applications automatically for enhanced team management. 
  • Administration & Analytics: Broadcast messages to the whole team or particular individuals. Monitor schedules and shift coverage. Track employee engagement and recognition metrics. Organize team communications, feedback and internal hierarchy. Customize employee access and supervise basic business activities and KPIs. 
  • Team Communication Management: Let team members interact and give managers communication control authority to foster real-time, productive cooperation. Categorize employees into particular groups based on job roles, location or expertise for targeted communication. Streamline communication using broadcasts and announcement functions. Fill shifts with coverage tools and sync vendors with third-party scheduling and WFM systems to add and adjust staff schedules. Reach out to entire workforces with personalized recognition prizes and honors. 
  • Recognition Management: Construct an attractive recognition culture to encourage good work. Create tailor-made recognition programs that reflect specific objectives. Value employees by celebrating birthdays and anniversaries. 
  • Compliance Controls: Administer individual company policies and advanced control mechanisms. Apply regulations for shifts, scheduling and communications to keep pace with regulatory compliance needs. Enable chat control, user suspension, message reporting, profanity filters, schedule visibility, off-the-clock visibility and custom opt-in options. 
  • Crew Email & Calls: Provide employees unique email addresses without costly licenses like Office 365. Offer instant voice calling with colleagues lacking email IDs or personal phone numbers to employees, ensuring that all vital information is unified. 
  • Task Execution: Design customized tasks and subtasks according to company needs. Provide the team with easy mobile access to assignments and monitor them from a central hub with written and photographic authentication follow-ups. Keep a record of task history and due dates and mandate proof of completion after fulfilling tasks. Allow employees to filter tasks and attach files to tasks, integrate with existing tasks, task-related conversations and task duplications, and repeat important tasks on auto-pilot. 
  • Single Sign-On: Permit sign in with a single password and id for hassle-free access. 
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  • Payroll: Access real-time payroll analytics with automated calculations and stay ahead on labor laws compliance. Also offers wage tracking and automated calculations for tip management. 
  • Time and Attendance: Automate shifts, track camera time and hours of employees with multiple rates and positions. Customize clock timings, compare employees’ clock timings against scheduled time and more. 
  • Scheduling: Create shift templates and schedule smartly keeping labor costs in mind. Also, analyze and review shift swaps with ease from one location. 
  • Reporting: Gain actionable insights with real-time sales and labor reports. Get notified of KPIs on the go and stay connected with management teams. 
  • Integrations: Benefit from integration with third-party applications like Avero, Ctuit, Hikvision, Macros, NCR Aloha and more. 
  • Multilevel Dashboard: Access all KPIs from one centralized dashboard and avoid going after multiple locations. 
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Product Ranking

#43

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Workforce Management Software

#24

among all
Workforce Management Software

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User Sentiment Summary

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Excellent User Sentiment 149 reviews
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90%
of users recommend this product

Push Operations has a 'excellent' User Satisfaction Rating of 90% when considering 149 user reviews from 3 recognized software review sites.

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4.4 (56)
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4.6 (47)
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4.6 (46)

Awards

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Push Operations stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Scheduling Flexibility: Crew's scheduling tools allow for easy shift swapping and open shift filling, which can be helpful for employees who need to adjust their work schedules on short notice.
Communication: Crew's communication features allow for easy communication between managers and employees, which can help to improve team collaboration and efficiency. The platform offers features like group messaging, one-on-one chat, and announcements, which can be used to share important information, provide feedback, and answer questions.
Task Management: Crew's task management features allow managers to assign tasks to employees and track their progress. This can help to ensure that tasks are completed on time and to the required standard. The platform also allows managers to set deadlines, track progress, and provide feedback on tasks.
Time Tracking: Crew's time tracking features allow employees to clock in and out of their shifts, and managers to track employee hours. This can help to ensure that employees are paid accurately for their time worked. The platform also allows managers to generate reports on employee hours, which can be used for payroll and other purposes.
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User-Friendly: More than 95% of user feedback on this feature notes the easily navigable user interface as a key benefit.
Scheduling: The product offers a robust suite of capabilities for scheduling, according to all the users who mention this aspect.
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Limited Scheduling Features: Crew's scheduling capabilities may not be robust enough for businesses with complex staffing needs, such as those requiring shift bidding or advanced availability management.
Mobile App Limitations: The mobile app's functionality may be limited compared to the web version, potentially hindering employees' ability to manage their schedules or communicate effectively on-the-go.
Integrations: Crew may have limited integrations with other workforce management or payroll systems, potentially requiring manual data entry and increasing the risk of errors.
Customer Support: Some users have reported challenges with Crew's customer support, including long wait times or difficulty resolving issues effectively.
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Updates: All users referencing this element report that the lack of quick and frequent updates for outdated features is a major concern.
Mobile Functionality: The unavailability of a fully functional mobile app is a cause of inconvenience according to all user feedback discussing this aspect.
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Is your team rowing in different directions? Crew might just be the oar you need to get everyone in sync. Over the past year, user reviews paint a picture of Crew as a robust scheduling and communication tool, particularly well-suited for deskless teams in industries like retail, hospitality, and healthcare. Users frequently highlight Crew's scheduling flexibility, allowing managers to easily create and modify schedules, while employees appreciate the ability to swap shifts and request time off directly through the app. The built-in communication features, including group messaging and one-on-one chats, are lauded for fostering team collaboration and streamlining communication, especially for dispersed teams. Crew's strength lies in its mobile-first design, making it accessible and convenient for employees who are always on the go. However, some users note that Crew's time and attendance tracking could be more comprehensive, lacking features like geofencing and detailed reporting. Integrations with payroll systems are also limited, which can create additional manual work for administrators. While Crew offers a free plan, several key features, such as task management and advanced reporting, are reserved for paid plans, which can be a drawback for smaller businesses. In comparison to competitors like When I Work and 7shifts, Crew stands out with its user-friendly interface and focus on employee engagement. Features like shout-outs and team surveys contribute to a positive work environment and help managers stay connected with their teams. Crew's emphasis on communication and scheduling flexibility makes it an ideal choice for businesses with a large, deskless workforce that values employee engagement and streamlined operations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and integrations before making a decision.

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With a user-friendly interface that’s easy to understand and navigate, Push Operations simplifies workforce management according to user reviews. It also provides a set of vigorous features for scheduling, time tracking and payroll, which improve efficiency while keeping labor costs in check. However, user feedback reports that delayed updates for basic features as well as outdated ones make the product tedious to work with. The lack of a robust mobile app is also a major drawback according to reviews. Overall, the product can be a good pick for companies in the hospitality industry that rely on scheduling and frequent communication.

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