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Crew vs NICE Workforce Management

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Our analysts compared Crew vs NICE Workforce Management based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
Crew Software Tool
NICE Workforce Management Software Tool
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Product Basics

Analyst Rating

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Detailed Analysis

User Sentiment

we're gathering data
( Reviews)

Analyst Rating

52 Detailed Analysis

User Sentiment

Great User Sentiment (329 Reviews)
Crew is a team management software that connects frontline employees, fosters employee interactions and drives real-time business results. It assists businesses in aligning and managing frontline team member goals and communication to increase productivity.

Team communication, shift scheduling, employee appreciation, document and task management, employee surveys and enterprise management are its main attributes.
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NICE IEX helps businesses forecast, schedule and manage their workforce efficiently, particularly in environments like contact centers. It’s a specific product within NICE’s CXone platform, focused on workforce management.

It provides tools for accurate forecasting, flexible scheduling, intraday management and employee engagement, ensuring that staffing levels meet demand while promoting a positive work-life balance for employees.

It simplifies schedule creation and management by considering employee availability, skills and preferences. NICE also tracks time and attendance to ensure accurate payroll processing, and monitors employee performance to identify and address areas for improvement.

It uses AI for accurate omnichannel forecasting and machine learning for precise scheduling. Integrated with the CXone customer experience platform, it syncs easily with ACD data, simplifies administration and adapts to specific operational needs.

Users value NICE WFM for its staffing management, scheduling and real-time monitoring features. The platform's user-friendly interface, with real-time notifications and easy data extraction, is frequently praised.

The vendor offers flexible packages for NICE CXone, allowing customization to fit your specific business needs. For more details, visit their website or contact a sales representative.

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$30/Crew, Monthly
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Product Assistance

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Product Insights

  • Maintain Flexible Adoption Paths: Ensure every employee is on the same page with simplified adoption pathways, like QR codes, email, phone, batch upload, integration, etc., that accommodate all. 
  • Simplify Communication: Simulate all significant operations of popular messaging applications that employees are already familiar with using a compact communication tool for effective business conversations. 
  • Customize Workflows: Categorize employees into groups based on parameters like function, location, abilities and certifications for better employee sorting and smooth workflows. 
  • Enable Role-Based Controls: Monitor information accessibility and communication among various workgroups with a robust administrative control system. 
  • Allow Inline Translation: Interpret messages into 55 different languages to keep everyone updated on vital information without any language barriers. 
  • Provide Active Confirmation: Request message-received acknowledgments to ensure employees are well aware of and updated about important announcements. 
  • Maintain Unified Communication Channels: Allow integration with crucial communication tools (including email, Slack, MS Teams, Everbridge, and VOIP) to align HQ and frontline employees. Create a communication hub for improved information visibility. 
  • Automate Push Notifications: Automatically send critical updates to the entire workforce for maximum engagement. 
  • Offer SMS Relaying: Enable sending or receiving text messages to every employee in the form of short messages. 
  • Ensure Data Security: Secure company and personal data with tailored data retention tools. Keep workplace communication safe with reporting, blocking tools and content filters. 
  • Create Rich Visual Content: Strengthen communication with media-rich, visually impactful images, videos and GIFs. 
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  • Boosts Productivity and Engagement: The software’s intraday automation enables real-time staffing adjustments to accommodate last-minute schedule changes or demand surges. Allowing employees to control and modify their schedules as needed enhances engagement and motivation, ultimately reducing turnover and improving morale.
  • Enhances the Customer Experience: Enlighten AI optimizes self-service, matches customers with the best agents, automates note-taking and analyzes sentiment trends to improve the customer experience. It boosts agent productivity and increases customer satisfaction by automating tasks and allowing your team to focus on delivering exceptional service.
  • Streamline Long-Term Planning: The Enhanced Strategic Planner provides advanced modeling capabilities for long-range planning, helping organizations align workforce management with their broader business goals.
  • Easily Integrates with Third-Party Apps: NICE CXone supports over 350 integrations via API, allowing you to connect with various applications and services quickly. You can complete this process in as little as five minutes without the need for programming skills.
  • Enables Flexible Scheduling: The software supports multi-site, multi-skill and multi-channel scheduling to help manage workforces that operate across different locations, handle various tasks and serve multiple communication channels. Employees benefit from a self-service mobile portal, where they can request time off, swap shifts or make other schedule adjustments, leading to higher satisfaction and optimal staffing levels.
  • Facilitates Accurate Planning: The platform includes over 45 forecasting algorithms, including Box-Jenkins ARIMA, exponential smoothing and multilinear seasonal regression. The "Best Pick" AI algorithm evaluates different forecasting models and recommends the one that aligns best with expected conditions, ensuring that staffing levels are accurate and optimized.
  • Offers Digital Self-Service: The solution’s Digital and Self-Service solutions enable customers to resolve issues quickly with AI-powered tools like virtual agents, chatbots and knowledge management. It delivers timely guidance through proactive conversational AI and web engagement features.
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  • Shift and Schedule Management: Enable frontline members to access open shifts and schedules. Integrate with other scheduling and WFM tools to streamline scheduling for the workforce. Allow employees to identify and register for vacant shifts and notify them about available times and dates. Permit employees to trade timetables to enhance workforce efficiency. 
  • Knowledge Management: Create an internal knowledge base to give employees crucial business-centric data. Share essential job-related information, documentation and resources with all staff. 
  • Employee Management: Ensure team members’ involvement in pulse and NPS surveys via instant survey tool integrations. Synchronize with e-signature tools to secure employee signatures. 
  • Integrations: Integrate with HCM, WFH or payroll systems to update team rosters. Straightway, sync with record systems to automate onboarding and offboarding processes. Link with Facebook, Infor Smartshift, Paychex, Square, Sling and other applications automatically for enhanced team management. 
  • Administration & Analytics: Broadcast messages to the whole team or particular individuals. Monitor schedules and shift coverage. Track employee engagement and recognition metrics. Organize team communications, feedback and internal hierarchy. Customize employee access and supervise basic business activities and KPIs. 
  • Team Communication Management: Let team members interact and give managers communication control authority to foster real-time, productive cooperation. Categorize employees into particular groups based on job roles, location or expertise for targeted communication. Streamline communication using broadcasts and announcement functions. Fill shifts with coverage tools and sync vendors with third-party scheduling and WFM systems to add and adjust staff schedules. Reach out to entire workforces with personalized recognition prizes and honors. 
  • Recognition Management: Construct an attractive recognition culture to encourage good work. Create tailor-made recognition programs that reflect specific objectives. Value employees by celebrating birthdays and anniversaries. 
  • Compliance Controls: Administer individual company policies and advanced control mechanisms. Apply regulations for shifts, scheduling and communications to keep pace with regulatory compliance needs. Enable chat control, user suspension, message reporting, profanity filters, schedule visibility, off-the-clock visibility and custom opt-in options. 
  • Crew Email & Calls: Provide employees unique email addresses without costly licenses like Office 365. Offer instant voice calling with colleagues lacking email IDs or personal phone numbers to employees, ensuring that all vital information is unified. 
  • Task Execution: Design customized tasks and subtasks according to company needs. Provide the team with easy mobile access to assignments and monitor them from a central hub with written and photographic authentication follow-ups. Keep a record of task history and due dates and mandate proof of completion after fulfilling tasks. Allow employees to filter tasks and attach files to tasks, integrate with existing tasks, task-related conversations and task duplications, and repeat important tasks on auto-pilot. 
  • Single Sign-On: Permit sign in with a single password and id for hassle-free access. 
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  • Employee Scheduling: Use advanced machine learning to optimize schedules, balance work demands and meet employee preferences.
    • Implement and test skills-based routing with real-world scenario simulations, ensuring accurate scheduling across multiple channels and supporting multi-skilled agents.
    • Incorporate business, union and legal contract rules into the scheduling process for compliant and efficient workforce management.
    • Enable self-scheduling to let employees choose their work times with agent-selected intervals to improve retention.
    • Manage time-off requests by integrating payroll and HR systems.
  • Enlighten Copilot: Drive better outcomes and create a more efficient and satisfying work environment with Enlighten Copilot.
    • Get real-time AI-driven knowledge and assistance.
    • Equip agents with suggested responses and full interaction context to resolve issues quickly and accurately.
    • Empower supervisors with AI-guided coaching and continuous visibility into agent behaviors for more practical guidance and decision-making.
    • Amplify productivity by simplifying repetitive tasks and providing faster access to relevant knowledge with centralized AI assistance.
  • Automated Employee Engagement: Use the Employee Engagement Manager (EEM) to boost productivity and enhance the employee experience.
    • Leverage AI-driven insights to create and manage business rules, automatically adjusting staffing based on predefined rules for optimal net staffing.
    • Provide agents mobile access to schedules, time-off requests and shift trades anytime, anywhere.
    • Automate intraday staffing challenges and real-time alerts, enabling agents to correct their state quickly and stay productive.
  • Schedule Management: Update schedules quickly using the Schedule Management view to reflect current information.
    • Create weekly schedules using the Generate Schedule dialog. Consider agent availability, preferences, shifts, rules, vacations, skills, location and KPIs to ensure compliance and efficiency.
    • Calculate agent adherence, overstaffing, understaffing, forecast service levels, ASA and occupancy in real time based on the updated schedule data.
  • Intraday View: View up-to-date business performance information using the Intraday view, which provides an analysis of your staffing levels. Use the adjustment column to add or subtract resources from your scheduled staff to assess impacts on SLA, ASA or occupancy without changing employee schedules.
  • AI-Based Forecasting: Generate accurate forecasts using AI.
    • Select the best forecasting model to ensure precise predictions across all channels, skills and intervals.
    • Identify complex historical patterns and accurately predict future staffing needs.
    • Account for digital channels and back-office tasks with True to Interval (TTI) technology, providing precise staffing predictions for all work types.
  • Predictive Dialer: Blend inbound and outbound efforts across voice and digital channels to increase connection rates and sales conversions. Reach the right customers at the right time with AI-powered campaign management that enhances list management, lead qualification and profile segmentation. Eliminate awkward pauses and reach customers on their preferred channels for more effective and engaging interactions.
  • WebStation Portal: Allow employees to access schedules, bid for shifts and submit time-off requests via a comprehensive employee portal. Enable them to track their progress by providing an overview of schedule data and performance metrics and managing incentives with a self-service dashboard.
  • Performance Manager: Provide employees with insight into their performance and assign tasks as needed, ensuring that the business is operating as efficiently as possible.
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Product Ranking

#43

among all
Workforce Management Software

#39

among all
Workforce Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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NICE Workforce Management
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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 14 82 18 83 63 64 53 6 64 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 329 reviews
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87%
of users recommend this product

NICE Workforce Management has a 'great' User Satisfaction Rating of 87% when considering 329 user reviews from 5 recognized software review sites.

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Synopsis of User Ratings and Reviews

Scheduling Flexibility: Crew's scheduling tools allow for easy shift swapping and open shift filling, which can be helpful for employees who need to adjust their work schedules on short notice.
Communication: Crew's communication features allow for easy communication between managers and employees, which can help to improve team collaboration and efficiency. The platform offers features like group messaging, one-on-one chat, and announcements, which can be used to share important information, provide feedback, and answer questions.
Task Management: Crew's task management features allow managers to assign tasks to employees and track their progress. This can help to ensure that tasks are completed on time and to the required standard. The platform also allows managers to set deadlines, track progress, and provide feedback on tasks.
Time Tracking: Crew's time tracking features allow employees to clock in and out of their shifts, and managers to track employee hours. This can help to ensure that employees are paid accurately for their time worked. The platform also allows managers to generate reports on employee hours, which can be used for payroll and other purposes.
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Improved Efficiency And Productivity: Automates time-consuming tasks like scheduling, time tracking and payroll calculations, freeing up managers and employees to focus on more strategic work.
Enhanced Accuracy And Compliance: Minimizes errors in time and attendance records, ensuring compliance with labor laws and regulations, and reducing the risk of costly penalties and lawsuits.
Optimized Labor Costs: Provides valuable insights into labor utilization, enabling organizations to identify areas for cost savings and make more informed staffing decisions.
Increased Employee Engagement: Simplifies time-off requests, shift swaps and other scheduling needs, leading to improved work-life balance and overall job satisfaction.
Data-Driven Decision-Making: Generates comprehensive reports and analytics on workforce performance, empowering managers to identify trends, address issues and make data-backed decisions to improve operational efficiency.
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Limited Scheduling Features: Crew's scheduling capabilities may not be robust enough for businesses with complex staffing needs, such as those requiring shift bidding or advanced availability management.
Mobile App Limitations: The mobile app's functionality may be limited compared to the web version, potentially hindering employees' ability to manage their schedules or communicate effectively on-the-go.
Integrations: Crew may have limited integrations with other workforce management or payroll systems, potentially requiring manual data entry and increasing the risk of errors.
Customer Support: Some users have reported challenges with Crew's customer support, including long wait times or difficulty resolving issues effectively.
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Implementation And Training Costs: The initial setup and training of employees can be time-consuming and expensive, especially for larger organizations.
Potential For Employee Resistance: Some employees may be resistant to new technology or feel their privacy is being invaded by increased monitoring.
Over-Reliance On Technology: While automation is beneficial, an over-reliance on the software can lead to problems if there are technical glitches or system failures.
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Is your team rowing in different directions? Crew might just be the oar you need to get everyone in sync. Over the past year, user reviews paint a picture of Crew as a robust scheduling and communication tool, particularly well-suited for deskless teams in industries like retail, hospitality, and healthcare. Users frequently highlight Crew's scheduling flexibility, allowing managers to easily create and modify schedules, while employees appreciate the ability to swap shifts and request time off directly through the app. The built-in communication features, including group messaging and one-on-one chats, are lauded for fostering team collaboration and streamlining communication, especially for dispersed teams. Crew's strength lies in its mobile-first design, making it accessible and convenient for employees who are always on the go. However, some users note that Crew's time and attendance tracking could be more comprehensive, lacking features like geofencing and detailed reporting. Integrations with payroll systems are also limited, which can create additional manual work for administrators. While Crew offers a free plan, several key features, such as task management and advanced reporting, are reserved for paid plans, which can be a drawback for smaller businesses. In comparison to competitors like When I Work and 7shifts, Crew stands out with its user-friendly interface and focus on employee engagement. Features like shout-outs and team surveys contribute to a positive work environment and help managers stay connected with their teams. Crew's emphasis on communication and scheduling flexibility makes it an ideal choice for businesses with a large, deskless workforce that values employee engagement and streamlined operations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and integrations before making a decision.

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NICE IEX Workforce Management is a powerful tool designed to optimize workforce operations through highly accurate forecasting and flexible scheduling capabilities. The platform leverages over 45 different algorithms, including an AI-powered "best pick" option, to ensure the highest level of forecast accuracy, making it adaptable to the specific needs of multi-skill, multi-site and multi-work type environments.We love the software's self-service portal that empowers employees to manage their schedules, request time off and swap shifts. The platform's flexible scheduling options accommodate various business rules and employee preferences, enhancing both operational efficiency and employee satisfaction.NICE IEX also excels in its integration capabilities. It connects with the CXone customer experience platform and various third-party applications, enabling a unified view of customer interactions and workforce data. The software's AI-driven insights and analytics provide valuable information on agent performance, adherence and customer sentiment.While NICE IEX WFM offers a comprehensive suite of features, it does have some limitations. The software currently lacks advanced capabilities in employee engagement, such as surveys and performance rewards. We also found that it has limited support for labor management functionalities like managing multiple job positions for a single employee and automated leave tracking.Overall, NICE IEX WFM is a powerful workforce management solution that can significantly benefit businesses seeking to optimize their staffing operations. According to our analysis, it has a strong focus on core workforce management features like scheduling, time and attendance, and compliance.

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