Crew vs Legion WFM

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Our analysts compared Crew vs Legion WFM based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Crew Software Tool

Product Basics

Crew is a team management software that connects frontline employees, fosters employee interactions and drives real-time business results. It assists businesses in aligning and managing frontline team member goals and communication to increase productivity.

Team communication, shift scheduling, employee appreciation, document and task management, employee surveys and enterprise management are its main attributes.
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Legion, a Workforce Management (WFM) software, automates and streamlines employee scheduling, time tracking, and communication for organizations of all sizes. Its core strength lies in optimizing labor costs and boosting operational efficiency through features like AI-powered forecasting, real-time schedule adjustments, and mobile accessibility for employees. Legion caters well to service-oriented businesses with unpredictable demand, such as healthcare or retail, but its flexibility also suits larger enterprises seeking centralized workforce management. Users praise its intuitive interface, reporting capabilities, and seamless integration with payroll systems. While pricing varies based on specific needs and modules, Legion generally falls within the mid-range of WFM solutions, offering subscription plans with per-user fees and annual billing cycles.

Pros
  • Streamlines scheduling
  • Boosts efficiency
  • Mobile accessibility
  • Cost optimization
  • Integrations
Cons
  • Learning curve
  • Limited reporting options
  • Pricey for small teams
  • Customization limitations
  • Integrations not seamless
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$30/Crew, Monthly
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$49 Monthly
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
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Chat
FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Maintain Flexible Adoption Paths: Ensure every employee is on the same page with simplified adoption pathways, like QR codes, email, phone, batch upload, integration, etc., that accommodate all. 
  • Simplify Communication: Simulate all significant operations of popular messaging applications that employees are already familiar with using a compact communication tool for effective business conversations. 
  • Customize Workflows: Categorize employees into groups based on parameters like function, location, abilities and certifications for better employee sorting and smooth workflows. 
  • Enable Role-Based Controls: Monitor information accessibility and communication among various workgroups with a robust administrative control system. 
  • Allow Inline Translation: Interpret messages into 55 different languages to keep everyone updated on vital information without any language barriers. 
  • Provide Active Confirmation: Request message-received acknowledgments to ensure employees are well aware of and updated about important announcements. 
  • Maintain Unified Communication Channels: Allow integration with crucial communication tools (including email, Slack, MS Teams, Everbridge, and VOIP) to align HQ and frontline employees. Create a communication hub for improved information visibility. 
  • Automate Push Notifications: Automatically send critical updates to the entire workforce for maximum engagement. 
  • Offer SMS Relaying: Enable sending or receiving text messages to every employee in the form of short messages. 
  • Ensure Data Security: Secure company and personal data with tailored data retention tools. Keep workplace communication safe with reporting, blocking tools and content filters. 
  • Create Rich Visual Content: Strengthen communication with media-rich, visually impactful images, videos and GIFs. 
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  • Accuracy: Make accurate demand forecasts according to time-based patterns like seasonality and holidays using a machine learning model. The model continually improves itself by monitoring forecast results and projections. 
  • Efficient Data Processing: Store and process large amounts of data without delays for better demand forecasting and improved overall efficiency using AI. 
  • Simplified Calculations: Automate the calculation of optimal labor hours based on expected demand and customer standards for smarter planning and scheduling. 
  • Customizability: Adjust tasks and roles according to business-specific requirements. Add information into automated scheduling to effectively assign responsibilities. 
  • Cost Control: Keep labor costs in check to stay within the organization’s budget.Create efficient schedules using AI-based computations based on business specifications. 
  • Improved Labor Efficiency: Assign suitable responsibilities to employees according to skills and locations, leading to better efficiency. Categorize employees with badges like key holders and service pro. 
  • Accessibility: Facilitate mobile-driven engagement where employees can indicate schedule and location preferences and access their schedules on the go. 
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  • Shift and Schedule Management: Enable frontline members to access open shifts and schedules. Integrate with other scheduling and WFM tools to streamline scheduling for the workforce. Allow employees to identify and register for vacant shifts and notify them about available times and dates. Permit employees to trade timetables to enhance workforce efficiency. 
  • Knowledge Management: Create an internal knowledge base to give employees crucial business-centric data. Share essential job-related information, documentation and resources with all staff. 
  • Employee Management: Ensure team members’ involvement in pulse and NPS surveys via instant survey tool integrations. Synchronize with e-signature tools to secure employee signatures. 
  • Integrations: Integrate with HCM, WFH or payroll systems to update team rosters. Straightway, sync with record systems to automate onboarding and offboarding processes. Link with Facebook, Infor Smartshift, Paychex, Square, Sling and other applications automatically for enhanced team management. 
  • Administration & Analytics: Broadcast messages to the whole team or particular individuals. Monitor schedules and shift coverage. Track employee engagement and recognition metrics. Organize team communications, feedback and internal hierarchy. Customize employee access and supervise basic business activities and KPIs. 
  • Team Communication Management: Let team members interact and give managers communication control authority to foster real-time, productive cooperation. Categorize employees into particular groups based on job roles, location or expertise for targeted communication. Streamline communication using broadcasts and announcement functions. Fill shifts with coverage tools and sync vendors with third-party scheduling and WFM systems to add and adjust staff schedules. Reach out to entire workforces with personalized recognition prizes and honors. 
  • Recognition Management: Construct an attractive recognition culture to encourage good work. Create tailor-made recognition programs that reflect specific objectives. Value employees by celebrating birthdays and anniversaries. 
  • Compliance Controls: Administer individual company policies and advanced control mechanisms. Apply regulations for shifts, scheduling and communications to keep pace with regulatory compliance needs. Enable chat control, user suspension, message reporting, profanity filters, schedule visibility, off-the-clock visibility and custom opt-in options. 
  • Crew Email & Calls: Provide employees unique email addresses without costly licenses like Office 365. Offer instant voice calling with colleagues lacking email IDs or personal phone numbers to employees, ensuring that all vital information is unified. 
  • Task Execution: Design customized tasks and subtasks according to company needs. Provide the team with easy mobile access to assignments and monitor them from a central hub with written and photographic authentication follow-ups. Keep a record of task history and due dates and mandate proof of completion after fulfilling tasks. Allow employees to filter tasks and attach files to tasks, integrate with existing tasks, task-related conversations and task duplications, and repeat important tasks on auto-pilot. 
  • Single Sign-On: Permit sign in with a single password and id for hassle-free access. 
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  • Demand Forecasting: Automate demand forecasting to ensure quality customer experiences. 
    •  Offers automatic and accurate demand forecasts with ever-improving machine learning capabilities and integration of internal and external variables. 
    •  Enables single-click creation of optimal labor plans. 
    •  Generate what-if scenarios like new channels, seasonality and more for accuracy. 
  • Labor Optimization: Compute workload using AI and create task-based models efficiently. Integrate external data and access staffing guidance visualizations for convenient analysis. 
  • Automated Scheduling: Create optimal AI-driven schedules quickly. Simplifies labor compliance rules and business policies and ensures fair allocation of work. Access complete schedules and revision history. 
  • Employee Engagement: Lets employees decide when, how and where they want to work. Supports self-service shift swaps and time-off requests. 
    •  Receive and/or claim offers for extra work. 
    •  Handles scheduling and location preferences. 
    •  Allows managers to approve time off requests and access forecasts on the fly. 
  • Attendance and Payroll Management:
    •  Provides alerts for compliance violations. 
    •  Tracks inputs like overtime, meal premiums and more. 
    •  Automatically computes premium pay and offers predictable pay. 
    •  Auto-aggregates attendance records with schedules. 
    •  Facilitates seamless clock-in and out despite network issues. 
  • Self-Service Analytics: Explore self-service data and create customized reports using ad hoc reporting. Create, customize and share dashboards to access actionable insights. 
  • Integration: Integrate seamlessly with third-party APIs using pre-built connectors in most HRIS and POS systems. 
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Product Ranking

#43

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Workforce Management Software

#140

among all
Workforce Management Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-based Capabilities Dashboard And Reporting Employee Engagement And Collaboration Employee Scheduling Leave And Absence Management Mobile Capabilities Platform Capabilities And Compliances Time And Attendance Management Workforce Planning And Management 96 60 86 100 71 21 100 62 71 0 25 50 75 100
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User Sentiment Summary

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Great User Sentiment 14 reviews
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86%
of users recommend this product

Legion WFM has a 'great' User Satisfaction Rating of 86% when considering 14 user reviews from 1 recognized software review sites.

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4.3 (14)

Awards

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SelectHub research analysts have evaluated Legion WFM and concluded it earns best-in-class honors for Employee Scheduling and Platform Capabilities and Compliances.

Employee Scheduling Award
Platform Capabilities and Compliances Award

Synopsis of User Ratings and Reviews

Scheduling Flexibility: Crew's scheduling tools allow for easy shift swapping and open shift filling, which can be helpful for employees who need to adjust their work schedules on short notice.
Communication: Crew's communication features allow for easy communication between managers and employees, which can help to improve team collaboration and efficiency. The platform offers features like group messaging, one-on-one chat, and announcements, which can be used to share important information, provide feedback, and answer questions.
Task Management: Crew's task management features allow managers to assign tasks to employees and track their progress. This can help to ensure that tasks are completed on time and to the required standard. The platform also allows managers to set deadlines, track progress, and provide feedback on tasks.
Time Tracking: Crew's time tracking features allow employees to clock in and out of their shifts, and managers to track employee hours. This can help to ensure that employees are paid accurately for their time worked. The platform also allows managers to generate reports on employee hours, which can be used for payroll and other purposes.
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Saves time on scheduling: Legion automates tasks like schedule creation and time tracking, freeing up managers for other priorities.
Boosts efficiency: AI-powered features optimize staffing levels and reduce labor costs.
Improves communication: Mobile app and real-time updates keep employees informed and engaged.
Empowers employees: Self-service features and flexible scheduling options increase employee satisfaction.
Reduces compliance risks: Legion helps ensure adherence to labor laws and regulations.
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Limited Scheduling Features: Crew's scheduling capabilities may not be robust enough for businesses with complex staffing needs, such as those requiring shift bidding or advanced availability management.
Mobile App Limitations: The mobile app's functionality may be limited compared to the web version, potentially hindering employees' ability to manage their schedules or communicate effectively on-the-go.
Integrations: Crew may have limited integrations with other workforce management or payroll systems, potentially requiring manual data entry and increasing the risk of errors.
Customer Support: Some users have reported challenges with Crew's customer support, including long wait times or difficulty resolving issues effectively.
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Learning curve: Initial setup and configuration can be complex for some users, requiring training and adaptation.
Limited reporting customization: While offering basic reports, advanced customization options for specific data analysis needs might be lacking.
Pricey for small teams: Subscription cost can be high for small businesses with limited budgets compared to basic scheduling needs.
Customization limitations: While offering flexibility, Legion may not be adaptable enough for highly specific industry regulations or workflows.
Occasional integration issues: Some users report minor data syncing issues between Legion and other platforms.
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Is your team rowing in different directions? Crew might just be the oar you need to get everyone in sync. Over the past year, user reviews paint a picture of Crew as a robust scheduling and communication tool, particularly well-suited for deskless teams in industries like retail, hospitality, and healthcare. Users frequently highlight Crew's scheduling flexibility, allowing managers to easily create and modify schedules, while employees appreciate the ability to swap shifts and request time off directly through the app. The built-in communication features, including group messaging and one-on-one chats, are lauded for fostering team collaboration and streamlining communication, especially for dispersed teams. Crew's strength lies in its mobile-first design, making it accessible and convenient for employees who are always on the go. However, some users note that Crew's time and attendance tracking could be more comprehensive, lacking features like geofencing and detailed reporting. Integrations with payroll systems are also limited, which can create additional manual work for administrators. While Crew offers a free plan, several key features, such as task management and advanced reporting, are reserved for paid plans, which can be a drawback for smaller businesses. In comparison to competitors like When I Work and 7shifts, Crew stands out with its user-friendly interface and focus on employee engagement. Features like shout-outs and team surveys contribute to a positive work environment and help managers stay connected with their teams. Crew's emphasis on communication and scheduling flexibility makes it an ideal choice for businesses with a large, deskless workforce that values employee engagement and streamlined operations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and integrations before making a decision.

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Legion's user reviews paint a picture of a powerful, yet sometimes demanding, workforce management tool. Users laud its robust scheduling features, highlighting the drag-and-drop interface for effortless shift creation and the automated rule engine that simplifies complex scheduling needs. One reviewer gushes, "Legion's scheduling is like magic. It takes care of everything, from conflicts to overtime, and keeps everyone happy." However, some find the learning curve steeper compared to competitors like Deputy. One user comments, "It's not as intuitive as Deputy, but once you get the hang of it, Legion is much more powerful." This trade-off between initial ease-of-use and advanced functionality is a recurring theme. Legion's mobile app also receives mixed reviews. While some appreciate its convenience for employees, others find it clunky and lacking features compared to standalone timekeeping apps. This highlights a potential area for improvement, especially as mobile usage becomes increasingly important. Ultimately, Legion shines for businesses with complex scheduling needs and a willingness to invest in training. As one reviewer aptly puts it, "If you're looking for a basic scheduling tool, Legion might be overkill. But if you need something that can handle intricate requirements and grow with your business, it's a game-changer."

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