Crew vs Assembled

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Our analysts compared Crew vs Assembled based on data from our 400+ point analysis of Workforce Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Crew Software Tool
Assembled Software Tool

Product Basics

Crew is a team management software that connects frontline employees, fosters employee interactions and drives real-time business results. It assists businesses in aligning and managing frontline team member goals and communication to increase productivity.

Team communication, shift scheduling, employee appreciation, document and task management, employee surveys and enterprise management are its main attributes.
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Assembled is a labor management software that assists teams with forecasting and scheduling. It tracks real-time performance, displays insights and streamlines business operations by giving everyone access to workflow. Also, it provides analytics to break down employee performance and make better strategic decisions.

The vendor increases transparency into the scheduling process and helps employees stick to a schedule through phone, email, chat and SMS reminders. Its other important attributes include easy integration with different contact platforms for better workforce management.
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$30/Crew, Monthly
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Tailored to your specific needs
$250 Monthly
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Maintain Flexible Adoption Paths: Ensure every employee is on the same page with simplified adoption pathways, like QR codes, email, phone, batch upload, integration, etc., that accommodate all. 
  • Simplify Communication: Simulate all significant operations of popular messaging applications that employees are already familiar with using a compact communication tool for effective business conversations. 
  • Customize Workflows: Categorize employees into groups based on parameters like function, location, abilities and certifications for better employee sorting and smooth workflows. 
  • Enable Role-Based Controls: Monitor information accessibility and communication among various workgroups with a robust administrative control system. 
  • Allow Inline Translation: Interpret messages into 55 different languages to keep everyone updated on vital information without any language barriers. 
  • Provide Active Confirmation: Request message-received acknowledgments to ensure employees are well aware of and updated about important announcements. 
  • Maintain Unified Communication Channels: Allow integration with crucial communication tools (including email, Slack, MS Teams, Everbridge, and VOIP) to align HQ and frontline employees. Create a communication hub for improved information visibility. 
  • Automate Push Notifications: Automatically send critical updates to the entire workforce for maximum engagement. 
  • Offer SMS Relaying: Enable sending or receiving text messages to every employee in the form of short messages. 
  • Ensure Data Security: Secure company and personal data with tailored data retention tools. Keep workplace communication safe with reporting, blocking tools and content filters. 
  • Create Rich Visual Content: Strengthen communication with media-rich, visually impactful images, videos and GIFs. 
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  • Streamlined Schedule Building: Create a complete schedule within minutes for a team of any size. Save time and resources by using pre-existing templates. 
  • More User Friendly: Simplify the process of changing and updating schedules with the software’s easy-to-use interface. Merge with other platforms to make workforce managing more convenient. 
  • Better Sorting Capability: Sort by location, levels, channel and other criteria. 
  • Elevated API Authentication: Validate requests with API keys. Execute API authentication through HTTP Basic Auth. 
  • Greater Transparency: See every detail of an employee’s performance. Get information about time off, tasks, accomplishments and breaks. Adjust schedules when necessary. 
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  • Shift and Schedule Management: Enable frontline members to access open shifts and schedules. Integrate with other scheduling and WFM tools to streamline scheduling for the workforce. Allow employees to identify and register for vacant shifts and notify them about available times and dates. Permit employees to trade timetables to enhance workforce efficiency. 
  • Knowledge Management: Create an internal knowledge base to give employees crucial business-centric data. Share essential job-related information, documentation and resources with all staff. 
  • Employee Management: Ensure team members’ involvement in pulse and NPS surveys via instant survey tool integrations. Synchronize with e-signature tools to secure employee signatures. 
  • Integrations: Integrate with HCM, WFH or payroll systems to update team rosters. Straightway, sync with record systems to automate onboarding and offboarding processes. Link with Facebook, Infor Smartshift, Paychex, Square, Sling and other applications automatically for enhanced team management. 
  • Administration & Analytics: Broadcast messages to the whole team or particular individuals. Monitor schedules and shift coverage. Track employee engagement and recognition metrics. Organize team communications, feedback and internal hierarchy. Customize employee access and supervise basic business activities and KPIs. 
  • Team Communication Management: Let team members interact and give managers communication control authority to foster real-time, productive cooperation. Categorize employees into particular groups based on job roles, location or expertise for targeted communication. Streamline communication using broadcasts and announcement functions. Fill shifts with coverage tools and sync vendors with third-party scheduling and WFM systems to add and adjust staff schedules. Reach out to entire workforces with personalized recognition prizes and honors. 
  • Recognition Management: Construct an attractive recognition culture to encourage good work. Create tailor-made recognition programs that reflect specific objectives. Value employees by celebrating birthdays and anniversaries. 
  • Compliance Controls: Administer individual company policies and advanced control mechanisms. Apply regulations for shifts, scheduling and communications to keep pace with regulatory compliance needs. Enable chat control, user suspension, message reporting, profanity filters, schedule visibility, off-the-clock visibility and custom opt-in options. 
  • Crew Email & Calls: Provide employees unique email addresses without costly licenses like Office 365. Offer instant voice calling with colleagues lacking email IDs or personal phone numbers to employees, ensuring that all vital information is unified. 
  • Task Execution: Design customized tasks and subtasks according to company needs. Provide the team with easy mobile access to assignments and monitor them from a central hub with written and photographic authentication follow-ups. Keep a record of task history and due dates and mandate proof of completion after fulfilling tasks. Allow employees to filter tasks and attach files to tasks, integrate with existing tasks, task-related conversations and task duplications, and repeat important tasks on auto-pilot. 
  • Single Sign-On: Permit sign in with a single password and id for hassle-free access. 
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  • Forecast: Forecast future staffing needs and offer compliant scheduling, insights into productivity and real-time updates via Google Calendar. Generate quick projections that require no configuration. Convert forecasts into staffing requirements and allow manual adjustments if needed. 
  • Scheduling: Meet the company's discrete requirements using a sophisticated UI and robust templates. Produce time-off reports by incorporating insights and enabling automated regulations. View the team's timetable directly from common platforms like Google Calendar and Slack. 
  • Analytics: Provide complete visibility for different metrics. Connect business data in one centralized location and provide a detailed company picture via a staffing heatmap and in-depth reports. Understand product lines and company units better through the comprehensive data. 
    • Enhanced Analytics: Compare the performance of teams and individual employees through real-time, detailed data and examine productivity and hours worked. 
    • Reports: Deliver useful reports filtered by metrics such as productivity, hours worked and how often workers adhere to schedules for employee coaching, future business planning and operations. 
  • Integrations: Integrate with crucial platforms like Google Calendar, Zendesk, Intercom, Kustomer and Slack. Merge all events into a shared calendar and receive messages directly from a designated channel. Design a schedule that combines support, marketing, sales and bots. 
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Product Ranking

#43

among all
Workforce Management Software

#51

among all
Workforce Management Software

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Synopsis of User Ratings and Reviews

Scheduling Flexibility: Crew's scheduling tools allow for easy shift swapping and open shift filling, which can be helpful for employees who need to adjust their work schedules on short notice.
Communication: Crew's communication features allow for easy communication between managers and employees, which can help to improve team collaboration and efficiency. The platform offers features like group messaging, one-on-one chat, and announcements, which can be used to share important information, provide feedback, and answer questions.
Task Management: Crew's task management features allow managers to assign tasks to employees and track their progress. This can help to ensure that tasks are completed on time and to the required standard. The platform also allows managers to set deadlines, track progress, and provide feedback on tasks.
Time Tracking: Crew's time tracking features allow employees to clock in and out of their shifts, and managers to track employee hours. This can help to ensure that employees are paid accurately for their time worked. The platform also allows managers to generate reports on employee hours, which can be used for payroll and other purposes.
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User-Friendly Interface: Workforce management becomes a breeze with Assembled's intuitive dashboard, making it easy to navigate and manage schedules.
Comprehensive Scheduling Features: Assembled offers robust scheduling tools that streamline shift planning, employee availability tracking, and time-off requests.
Automated Workflows: The software automates repetitive tasks, such as shift assignments and notifications, freeing up time for HR teams to focus on strategic initiatives.
Real-Time Data Analytics: Assembled provides real-time insights into workforce performance, absenteeism, and overtime, enabling data-driven decision-making.
Improved Communication: The platform facilitates seamless communication between managers and employees, ensuring that everyone is on the same page regarding schedules and changes.
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Limited Scheduling Features: Crew's scheduling capabilities may not be robust enough for businesses with complex staffing needs, such as those requiring shift bidding or advanced availability management.
Mobile App Limitations: The mobile app's functionality may be limited compared to the web version, potentially hindering employees' ability to manage their schedules or communicate effectively on-the-go.
Integrations: Crew may have limited integrations with other workforce management or payroll systems, potentially requiring manual data entry and increasing the risk of errors.
Customer Support: Some users have reported challenges with Crew's customer support, including long wait times or difficulty resolving issues effectively.
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Lack of Flexibility: Users complain that Assembled's scheduling tools are inflexible, making it difficult to accommodate last-minute changes or unique team needs.
Limited Integrations: Assembled's limited integrations with other business systems, such as HR or payroll, can create extra work and manual processes for users.
Cumbersome Reporting: Some users find Assembled's reporting capabilities to be lacking in depth and customization options, making it challenging to extract meaningful insights.
Poor User Interface: The user interface is often cited as cluttered and unintuitive, leading to frustration and reduced efficiency.
Inconsistent Support: Users have reported inconsistent levels of support from Assembled's customer service team, with some experiencing long wait times or unsatisfactory resolutions.
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Is your team rowing in different directions? Crew might just be the oar you need to get everyone in sync. Over the past year, user reviews paint a picture of Crew as a robust scheduling and communication tool, particularly well-suited for deskless teams in industries like retail, hospitality, and healthcare. Users frequently highlight Crew's scheduling flexibility, allowing managers to easily create and modify schedules, while employees appreciate the ability to swap shifts and request time off directly through the app. The built-in communication features, including group messaging and one-on-one chats, are lauded for fostering team collaboration and streamlining communication, especially for dispersed teams. Crew's strength lies in its mobile-first design, making it accessible and convenient for employees who are always on the go. However, some users note that Crew's time and attendance tracking could be more comprehensive, lacking features like geofencing and detailed reporting. Integrations with payroll systems are also limited, which can create additional manual work for administrators. While Crew offers a free plan, several key features, such as task management and advanced reporting, are reserved for paid plans, which can be a drawback for smaller businesses. In comparison to competitors like When I Work and 7shifts, Crew stands out with its user-friendly interface and focus on employee engagement. Features like shout-outs and team surveys contribute to a positive work environment and help managers stay connected with their teams. Crew's emphasis on communication and scheduling flexibility makes it an ideal choice for businesses with a large, deskless workforce that values employee engagement and streamlined operations. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest features and integrations before making a decision.

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Assembled has garnered positive user reviews in the past year, particularly for its ease of use, time-saving capabilities, and robust reporting features. Users appreciate its intuitive interface, which allows them to quickly navigate and manage employee schedules, time-off requests, and other workforce-related tasks. The software's automation capabilities have also been praised, as they streamline processes and free up time for more strategic initiatives. Additionally, Assembled's reporting features provide valuable insights into workforce performance and trends, enabling users to make data-driven decisions. Compared to similar products, Assembled is often seen as more user-friendly and affordable, while offering a comparable range of features. Its strengths lie in its intuitive design, time-saving automation, and comprehensive reporting capabilities. These factors are important because they enable users to optimize workforce management, improve efficiency, and gain actionable insights into their workforce. Assembled's ease of use is particularly valuable for organizations with limited technical resources or those looking for a solution that can be quickly implemented and adopted. Assembled is best suited for organizations looking for a user-friendly and comprehensive workforce management solution. Its intuitive interface, time-saving capabilities, and robust reporting features make it an ideal choice for businesses of all sizes, particularly those seeking to streamline their workforce management processes and improve efficiency.

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