Toast vs PHP POS

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Our analysts compared Toast vs PHP POS based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Toast is a cloud-based point-of-sale (POS) system designed to streamline operations for restaurants and businesses in the hospitality industry. It offers a comprehensive suite of features, including order processing, inventory management, employee scheduling, and customer relationship management (CRM) tools. Toast caters to businesses of all sizes, from independent cafes to multi-location restaurant chains. One of its key strengths lies in its ease of use and intuitive interface, making it suitable for both tech-savvy and non-technical users. Additionally, Toast boasts robust reporting capabilities, providing valuable insights into sales trends, customer behavior, and staff performance. Integration with third-party delivery services and online ordering platforms further enhances its functionality. While Toast offers a free basic plan with limited features, paid subscriptions are required to access its full potential. Pricing varies depending on the number of users, terminals, and desired functionalities. Compared to similar POS systems, Toast generally falls within the mid-range price bracket, offering a good balance between affordability and feature richness. However, user reviews highlight that its pricing structure can become complex for businesses with intricate needs.

Pros
  • Easy to use interface
  • Robust reporting tools
  • Third-party integrations
  • Scalable for all businesses
  • Free basic plan option
Cons
  • Mid-range pricing complexity
  • Limited customization options
  • Occasional technical issues
  • Long customer support wait times
  • Not ideal for complex inventory
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PHP POS is an open-source point-of-sale system designed for small businesses and individual entrepreneurs. It offers essential POS features like product management, inventory tracking, sales recording, and basic reporting. Users praise its customizability and low cost, often opting for self-hosted installations to keep expenses minimal. However, setup and maintenance require technical expertise, making it less suitable for beginners or businesses needing extensive support. Compared to paid competitors, PHP POS lacks advanced features like multi-store management, employee permissions, and integrations with popular apps. While users appreciate its flexibility and cost-effectiveness, they also acknowledge the trade-off in terms of user-friendliness and functionality. Pricing varies depending on hosting and customization needs, but self-hosted installations start around $50, with additional fees for premium themes and plugins.

Pros
  • Free & open-source
  • Highly customizable
  • Low cost to self-host
  • Simple & intuitive interface
  • Basic features for most needs
Cons
  • Requires technical expertise
  • Limited advanced features
  • No multi-store support
  • Minimal customer support
  • Potential security risks
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$69/Terminal, Monthly, Freemium
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Tailored to your specific needs
$8/Month, Freemium
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Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Smooth Onboarding: Simplify the training process with access to a knowledge base in Toast University that offers informative videos and interactive tutorials. 
  • Tech-Enabled: Allow dine-in guests to order and pay from their own devices. Save time and expedite processes by accepting payments for orders made using the in-store kiosk, on the app or in the restaurant with the Order & Pay tool. 
  • Ideal for the Enterprise: Improve capabilities and enhance the performance of the new business with Starter Kit. Place orders in less than 15 minutes and customize with preferred hardware and software solutions available at flat-rate pricing. 
  • Profitable: Integrate with third-party software providers, including Grubhub and OpenTable, to expand the customer base and boost sales. 
  • Accessible: Save efforts and complete time-sensitive tasks by storing information for multiple outlets, viewing data by location, updating menus, accessing employee activity, monitoring performance reports and more with remote and offline accessibility. 
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  • Unleash Your Inner Tweak Master: PHP POS's open-source nature lets you customize it to your exact needs. Craft bespoke workflows, tailor reports, and even build custom plugins - the possibilities are endless.
  • Cost-Conscious Champion: Ditch the hefty price tags of closed-source POS systems. PHP POS is free to download and use, with minimal hosting costs and optional add-ons for advanced needs. Save your resources for what truly matters - growing your business.
  • Data Detective: Gain valuable insights into your operations with built-in reporting tools. Track sales trends, analyze inventory levels, and identify customer buying patterns to make informed decisions and optimize your business strategy.
  • Tech-Savvy Simplicity: Don't be intimidated by complex interfaces. PHP POS boasts a user-friendly design that makes it easy for anyone, from seasoned cashiers to tech newbies, to navigate and master the system quickly.
  • Community Connection: You're not alone in your POS journey. PHP POS has a vibrant community of developers and users offering support, sharing tips, and contributing to the ongoing development of the platform.
  • Future-Proof Flexibility: As your business evolves, so can your POS. PHP POS's modular design allows you to add new features and integrations as your needs change, ensuring your system stays relevant and adaptable.
  • Security in Your Own Hands: Take control of your data security. Self-hosted installations give you complete ownership and oversight, allowing you to implement your preferred security measures and customize access permissions.
  • Investment in Openness: By choosing PHP POS, you're not just investing in a POS system, you're investing in an open-source philosophy. Contribute to the development community, share your knowledge, and help shape the future of POS technology.
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  • Online Ordering: Allow guests to order food online for takeout and delivery, schedule orders in advance, access the online menu and make contactless payments. Receive new orders directly in the restaurant’s point of sale system, customize the online ordering page, access customer insights and request guest feedback to modify services. 
  • Gift Cards and Rewards: Boost customer influx and increase revenue by selling modern e-Gift Cards. Allow users to text or email cards for in-store and online purchases. Check card balance and schedule gift cards in advance to build relationships with customers. Sell customized physical gift cards and review detailed reports on gift card sales. 
  • Expedited Delivery: Create an on-demand delivery network with local drivers at a single per-order fee. Simplify the process with real-time order tracking and advance scheduling, online payment options and review restaurant services based on customer behavior with reporting and analytics. 
  • Email Marketing: Improve communication and drive customer retention with emails. Run targeted promotions, increase revenue, automate outreach and campaigns, create custom email lists, run A/B tests to refine communication, and send customized messages to deepen brand loyalty. 
  • Self-help Services: Accelerate the online ordering experience with self-help kiosks. Leverage quick restaurant service, reduce wait times and increase staff productivity. Offer a personalized dining experience with order add-ons, SMS notifications and real-time menu updates. 
  • Workspace Management: Facilitate efficient team regulation with a centralized labor management system. Log and track work hours, monitor timesheets, calculate tips, ensure paycheck accuracy with automated wage recording, register new staff electronically and more. Get insight into employee performance with detailed reports and analytics. 
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  • Inventory Management: Count items, edit quantities, assign serial numbers, generate summaries, scan products, refill goods, view updates and more. Track inventory movement and avoid out of stocks with real-time updates. View reports and gain insightful access to sales data. 
  • Employee Management: Add new employees, grant permissions, create user-profiles and more with employee management tools. Record employee work hours using an integrated time clock. Access summarized information about recorded time in the form of reports. 
  • Offline: Skip internet connection hassles and work smoothly while offline. Log in and check the Offline Mode box to enable the functionality. Works only with a valid SSL certificate. Keep the browser open and log in to allow automatic sales screen sync. 
  • Reports: Use graphical, summary and detailed reports to provide insights into total sales, profit and loss, item totals, sum transactions, commissions, payments, customers and more. Generate custom reports to view stats for a specific category. 
  • Delivery: Accept orders, add customers, schedule delivery, manage shipping zones, process payments, send receipts, view status information, update details and control the complete delivery lifecycle using a flexible management system. 
  • Marketing: Create deals and promotions like "buy one get one free" and "flat 20% off" to strengthen customer loyalty and improve sales. Keep guests coming back for more using coupons, personalized rewards, gift cards and attractive offers. 
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Product Ranking

#5

among all
POS Software

#175

among all
POS Software

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Analyst Rating Summary

79
71
67
33
100
78
100
100
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Customer and Loyalty Management
Employee Management
POS Hardware
Integration and Extensibility
Reporting and Insights
Employee Management
Integration and Extensibility
Inventory Management
Items and Service Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Toast
PHP POS
+ Add Product + Add Product
Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 100 100 68 85 76 93 88 52 54 85 33 78 100 98 90 78 46 75 60 56 54 0 25 50 75 100
67%
0%
33%
33%
0%
67%
100%
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80%
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20%
100%
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100%
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67%
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33%
100%
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86%
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14%
86%
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14%
78%
0%
22%
78%
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22%
90%
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10%
10%
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90%
88%
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12%
75%
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44%
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56%
44%
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56%
75%
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25%
50%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
100%
0%
0%

User Sentiment Summary

Great User Sentiment 451 reviews
Excellent User Sentiment 304 reviews
86%
of users recommend this product

Toast has a 'great' User Satisfaction Rating of 86% when considering 451 user reviews from 4 recognized software review sites.

94%
of users recommend this product

PHP POS has a 'excellent' User Satisfaction Rating of 94% when considering 304 user reviews from 1 recognized software review sites.

4.7 (27)
n/a
4.4 (144)
n/a
4.2 (270)
4.7 (304)
4.3 (10)
n/a

Awards

SelectHub research analysts have evaluated Toast and concluded it earns best-in-class honors for Customer and Loyalty Management and POS Hardware.

Customer and Loyalty Management Award
POS Hardware Award

PHP POS stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Intuitive interface: Users consistently praise Toast's easy-to-learn and navigate interface, with clear menus, large buttons, and simple workflows, making it accessible for staff of all technical levels.
Robust reporting: Toast's comprehensive reporting tools provide valuable insights into sales, inventory, labor costs, customer behavior, and more, empowering data-driven decision-making.
Mobile flexibility: Staff can take orders, process payments, and manage tables directly from tablets or smartphones, enhancing tableside service and flexibility during busy periods.
Reliable payment processing: Users commend Toast's integrated payment processing for its speed, reliability, and security, ensuring smooth transactions and minimizing downtime.
Scalability for growth: Toast's ability to accommodate multiple locations, expanding menus, and growing staff needs makes it a popular choice for businesses with expansion plans.
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Simple and intuitive interface: Reduces training time and improves staff efficiency, especially for small businesses with limited tech experience. Many users praised the clean layout and logical workflow, allowing staff to focus on customer service rather than struggling with the POS system.
Streamlined inventory control: Real-time stock tracking, low-stock alerts, and barcode scanning minimize errors and prevent stockouts. Users reported significant reductions in inventory discrepancies and improved stock management, leading to fewer out-of-stocks and happier customers.
Adaptable to diverse needs: Wide range of features and integrations cater to specific industry requirements and business growth. From restaurant orders to appointment booking, many users highlighted the ability to customize the POS for their unique needs, eliminating the need for multiple software solutions.
Actionable sales reports: Gain valuable customer and performance insights to optimize marketing, staffing, and product offerings. Users appreciated the detailed reports and data analysis tools, enabling them to make data-driven decisions about promotions, staffing levels, and inventory.
Cost-effectiveness: Open-source option available: Free or affordable plans cater to various budgets and business sizes. Many users found PHP POS to be a budget-friendly alternative to proprietary POS systems, with options to scale as their business grows.
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Pricing complexity: Users express frustration with Toast's tiered pricing structure, which can become confusing and expensive, especially for businesses with multiple locations or add-on features.
Limited customization: Some users find Toast's customization options for menus, reporting, and workflows to be somewhat restrictive, hindering their ability to tailor the system to unique business processes.
Technical glitches: Users occasionally report software glitches, hardware issues, or slow performance during peak hours, leading to temporary disruptions in operations.
Customer support wait times: While Toast offers 24/7 support, users sometimes experience long wait times for phone assistance or delayed responses to inquiries, causing frustration when urgent issues arise.
Inventory management limitations: Users with complex inventory needs, such as multiple suppliers or intricate recipe tracking, find Toast's inventory management capabilities to be somewhat basic and lacking in advanced features.
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Limited customization options: May require technical expertise for advanced configurations or integrations, potentially hindering user experience for non-technical users. Some reviews mentioned challenges customizing receipts or reports without coding knowledge.
Reliance on community support: Open-source nature may require users to seek help from online communities or forums for troubleshooting or feature requests, potentially leading to delays or dependence on external resources. Users reported waiting for solutions or workarounds from the community, impacting workflow.
Compatibility concerns: Integration with specific hardware or software might require additional effort or custom development, potentially increasing costs or implementation time. Some users encountered difficulties connecting older hardware or niche software, requiring extra workarounds.
Scalability limitations: Free or basic plans may have limitations on features, data storage, or user accounts, potentially restricting growth for larger businesses. Some reviews mentioned outgrowing the features or data storage capacity of free plans, requiring paid upgrades.
Security considerations: Open-source nature may require additional vigilance and proactive security measures compared to closed-source solutions, potentially increasing IT workload. Some users expressed concerns about managing server security or keeping the software updated, especially for businesses with limited IT resources.
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Toast garners praise for its user-friendly interface, robust reporting, and mobile capabilities, making it a popular choice for restaurants of various sizes. Users appreciate its intuitive design, which simplifies training and streamlines daily operations compared to competitors like Square and Lightspeed POS. Toast's extensive reporting, often highlighted as superior to competitors, empowers data-driven decision-making by offering detailed insights into sales, labor, and customer behavior. Additionally, the ability to manage orders and payments tableside using mobile devices sets Toast apart, enhancing staff flexibility and customer service during peak hours. However, concerns arise regarding Toast's pricing structure, customization options, and technical glitches. The multi-tiered pricing, perceived as more complex than competitors, can become expensive for businesses with specific needs or multiple locations. While Toast offers various features, users sometimes find them less customizable than those in competitors like Revel Systems, restricting their ability to tailor the system to their unique workflows. Occasional technical issues and reported long wait times for customer support raise concerns about reliability compared to competitors known for their robust technical support, such as Micros. Ultimately, Toast's strengths in user-friendliness, reporting, and mobility resonate with many users, but its pricing complexity, limited customization, and potential technical issues demand careful consideration. Deciding factors often boil down to individual business needs, budget constraints, and desired level of customization. Weighing Toast's strengths against its potential drawbacks alongside competitor offerings becomes crucial for making an informed decision.

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The buzz around PHP POS is mixed, painting a picture of a POS system with distinct strengths and weaknesses. Users laud its intuitive interface, streamlined inventory management, and adaptability, often praising it as a time-saver compared to clunkier alternatives. This simplicity makes it a hit with small businesses and those new to POS systems, allowing staff to focus on customers rather than software struggles. However, PHP POS stumbles in its lack of extensive customization options. Power users and those with unique needs may find themselves hitting walls, yearning for the deep integrations and bespoke configurations offered by its pricier competitors. Additionally, the open-source nature presents a double-edged sword: while it keeps costs down, it also throws users into the arms of online communities for troubleshooting and feature requests, potentially leading to frustrating delays. Ultimately, PHP POS shines for its user-friendliness, affordability, and solid core features. But for businesses demanding extensive customization, robust integrations, and hand-holding support, its limitations might outweigh its charms. Remember, choosing the right POS is a balancing act – weigh PHP POS's strengths against your specific needs to see if it strikes the perfect chord for your business.

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