NCR Silver Reviews & Pricing

by NCR Corporation | Founded 2012, Atlanta, GA

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What is NCR Silver?

Industry Specialties: Serves all industries

NCR Silver is an easy-to-use, cloud-based solution that provides software and hardware solutions to banks, restaurants, telecom companies and other retail businesses. The exceptional point of sale system is backed by secure payments, powerful integrations, customer marketing tools, regular updates, live support options, labor management tools and more.

It provides an enhanced employee training and onboarding experience while advanced reporting and business intelligence tools give detailed insights into day-to-day operations. The handheld devices ensure efficient customer service and a transparent payment processing model to simplify secure checkouts.

Pros

User-friendly interface
Reliable hardware
Good customer support
Offline functionality
Strong inventory management

Cons

Limited customization
Few integrations
Higher costs
Long-term contracts
Occasional software glitches

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 161 reviews:

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#5

NCR Silver is ranked #5 on the top 10 POS Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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NCR Silver Pricing

Based on our most recent analysis, NCR Silver pricing starts at $108 (Monthly).

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Starting From: $108
Pricing Model: Monthly
Free Trial: No

Training Resources

NCR Silver is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for NCR Silver:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

NCR Silver Benefits and Insights

Why use NCR Silver?

Key differentiators & advantages of NCR Silver

Improved Efficiency: Streamline operations with intuitive point-of-sale processing, inventory management, employee time tracking, and sales reporting, freeing up time for growth-focused activities.
Enhanced Customer Experience: Offer personalized interactions, loyalty programs, and efficient checkout processes to build customer loyalty and satisfaction, fostering repeat business.
Data-Driven Decisions: Gain valuable insights from comprehensive sales and inventory data to make informed decisions about product offerings, pricing strategies, and marketing campaigns, optimizing business performance.
Reliable Operations: Ensure business continuity with offline functionality, secure payment processing, and robust hardware that withstands daily wear and tear, minimizing downtime and interruptions.
Scalability for Growth: Adapt the system to your evolving needs with multi-location support and expanded features as your business expands, accommodating growth without the need for system overhauls.
Simplified Inventory Management: Track stock levels, automate purchase orders, and receive low-stock alerts to maintain optimal inventory levels, preventing stockouts and potential revenue losses.
Mobile Accessibility: Manage your business on the go with mobile apps for sales, inventory, and reporting, offering flexibility and convenience for remote management and decision-making.
Secure Transactions: Protect customer data and comply with industry standards through robust security measures and PCI compliance, safeguarding sensitive information and building customer trust.
Dedicated Customer Support: Access comprehensive assistance through phone, email, and online resources, ensuring prompt resolution of issues and minimizing disruptions to business operations.

Industry Expertise

While NCR Silver caters to various industries, it holds particular expertise in hospitality (restaurants, cafes, bars) and retail (clothing, electronics, sporting goods). It offers industry-specific features like table management, reservations, loyalty programs, and age verification, potentially streamlining operations and enhancing customer experiences in these sectors.

NCR Silver Reviews

Average customer reviews & user sentiment summary for NCR Silver:

161 reviews

74%

of users would recommend this product

NCR Silver has a 'good' User Satisfaction Rating of 74% when considering 161 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of NCR Silver reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users often praise the easy-to-learn interface, with clear navigation and touchscreen compatibility.
Mobile Capabilities: Manage sales, inventory, and employee timecards remotely using the mobile app.
Flexible Payment Processing: Accept various payment methods, including EMV chip cards, contactless payments, and mobile wallets.
Robust Reporting: Generate detailed sales, inventory, and employee performance reports to track business insights.
Customer Management Tools: Build customer loyalty with features for tracking purchase history, creating targeted promotions, and managing gift cards.

Cons

Limited Customization Options: Users may find the system's customization capabilities for receipts, reports, and workflows restrictive compared to some competitors.
Potential Inventory Management Issues: Some reviews mention challenges with inventory tracking accuracy and stock syncing across multiple locations.
Technical Glitches: Occasional reports of software glitches, slow loading times, and hardware compatibility issues, though frequency may vary.
Customer Support Response Times: Mixed experiences with customer support, with some users reporting long wait times or difficulty reaching knowledgeable representatives.
Hidden Fees: Potential for unexpected fees for hardware, add-ons, or specific payment processing services, which can increase overall costs.

Researcher's Summary:

NCR Silver, a POS software solution, has garnered a mixed bag of user reviews in the past year. While praised for its intuitive interface, ease of use, and robust reporting features, some users have expressed concerns regarding its pricing structure, limited customization options, and occasional glitches. On the positive side, many users appreciate NCR Silver's clean and user-friendly interface, making it easy for new staff to learn the ropes quickly. The software's reporting capabilities are also a hit, offering valuable insights into sales trends, inventory levels, and customer behavior. This data-driven approach helps businesses make informed decisions and optimize their operations. For instance, one user mentioned using NCR Silver's reporting to identify slow-selling items and adjust their ordering accordingly, leading to a significant reduction in waste. However, some users find the software's pricing to be on the higher end, especially for smaller businesses. Additionally, the customization options are perceived as limited compared to competitors, hindering businesses with unique workflows or branding needs. A recurring complaint dotyczy occasional bugs and glitches that can disrupt operations, although NCR has been working on addressing these issues through regular updates. Overall, NCR Silver seems to be a solid POS system for businesses seeking a user-friendly and data-rich solution. However, its pricing and limited customization might deter cost-conscious businesses or those with specific needs. Carefully weighing the strengths and weaknesses against your individual requirements is crucial before making a decision.

Key Features

Kitchen Management: Optimize kitchen operations and boost efficiency using table mapping, offline credits, menu management and more. Colour code and route orders, assign preparation time, attach receipts, monitor production status, forecast requirements and leverage integrations to enhance the overall experience.
Online Ordering: Create a flexible and effective digital ordering system to deliver quick services. Allow guests to order for curbside pickups, in-house delivery and third-party delivery. Process contactless payments, offer customizable menus, integrate with delivery providers, send orders directly to the kitchen and more across multiple devices.
Alerts: Prioritize important tasks and regulate operations based on real-time notifications. Get instant alerts about new orders, updates, payments, non-availability of items, customer reviews and other communications without delay. Resolve issues to ensure smooth workplace functioning.
Marketing: Offer rewards, discounts, promos and discounts to boost customer retention. Analyze transaction data, interaction stats and customer buying patterns to create targeted campaigns and personalized deals. Send marketing messages via SMS, MMS and email.
Online Payments: Use a fully integrated platform to process online payments, equipped with a branded user interface and compatible with any smartphone device. Allow guests to scan a QR code or click a link from a text message to pay and send electronic receipts via email upon receiving checks.

Approach to Common Challenges

Slow Transactions: NCR Silver's intuitive interface and cloud-based processing enable fast checkouts, even during peak hours.
Inventory Management: Real-time inventory tracking and automatic alerts prevent stockouts and facilitate smarter purchasing decisions.
Reporting and Analytics: Gain actionable insights into sales trends, customer behavior, and employee performance with comprehensive reports and customizable dashboards.
Employee Management: Streamline scheduling, track attendance, and manage permissions with ease, ensuring efficient staff operations.
Hardware Compatibility: NCR Silver integrates seamlessly with various hardware options, including tablets, smartphones, and barcode scanners, for a customized POS experience.
Security: Protect sensitive data with industry-leading security measures, including PCI compliance and end-to-end encryption.
Scalability: Grow your business effortlessly with a POS system that adapts to your evolving needs and supports multiple locations.
Customer Loyalty: Build stronger customer relationships with integrated loyalty programs, personalized offers, and targeted marketing campaigns.
Mobile Payments: Accept a wide range of payment options, including contactless and mobile payments, to cater to modern customer preferences.
24/7 Support: Access expert assistance whenever you need it, with comprehensive support options available around the clock.

Cost of Ownership

Frequently asked questions regarding NCR Silver pricing include:

Q: What are the different pricing plans for NCR Silver, and what features are included in each?
A: NCR Silver offers two main pricing plans: Essentials and Pro. Essentials starts at $108 per month for the first station and is suitable for basic POS needs. Pro starts at $178 per month and includes additional features like inventory management, employee management, and reporting. The specific features included in each plan can vary depending on your industry and business needs. It's important to carefully consider your requirements and compare plans before making a decision.
Q: Are there any additional fees or costs associated with NCR Silver, such as setup fees or transaction fees?
A: Yes, there may be additional costs associated with NCR Silver besides the monthly subscription fee. These can include setup fees, hardware costs, and transaction fees. Setup fees typically range from $250 to $500, and hardware costs depend on the specific equipment you choose. Transaction fees can vary depending on your payment processor and processing volume. Be sure to factor in all potential costs when budgeting for your POS system.
Q: What is the return on investment (ROI) for NCR Silver?
A: The ROI for NCR Silver can vary depending on your business, but it can be significant. The system can help you improve efficiency, reduce costs, and increase sales. For example, NCR Silver can help you reduce checkout times by up to 20%, which can lead to increased customer satisfaction and loyalty. Additionally, the system's inventory management features can help you reduce stockouts and overstocking, which can save you money. Ultimately, the ROI for NCR Silver depends on how effectively you use the system to improve your business operations.

Limitations

Notable limitations of NCR Silver include:

Limited inventory management: Basic features for tracking stock levels and inventory history.
Single-location focus: Not designed for businesses with multiple locations or complex inventory needs.
Reporting restrictions: Customizable reporting options are limited.
Payment gateway fees: Additional transaction fees apply when using non-NCR payment gateways.
Hardware compatibility: Works exclusively with specific hardware from NCR.
Limited customer support options: Phone and email support only during business hours.

Suite Support

Email: Not mentioned. Fill out a form to contact the support team.

Phone: (800) 225-5627.

Training: Not mentioned.

Tickets: Not mentioned.

FAQ

Frequently asked questions regarding NCR Silver include:

Q: Can NCR Silver integrate with my existing accounting software?
A: NCR Silver offers limited integration with third-party accounting software. While it can export sales data in CSV format, users may need to manually import it into their accounting software. This can be time-consuming and prone to errors, especially for businesses with high transaction volume. For seamless integration, consider POS systems designed specifically to work with your existing accounting software.

Q: Does NCR Silver support online ordering?
A: Yes, NCR Silver offers basic online ordering functionality through its NCR Silver Pro plan. However, customization options are limited compared to dedicated online ordering platforms. Consider the complexity of your online ordering needs and desired features when making your decision.

Q: How does NCR Silver handle offline transactions?
A: NCR Silver can process transactions even without an internet connection. However, offline transactions are stored locally and only synced with the cloud once an internet connection is restored. This can create delays in reporting and inventory management, especially for businesses with frequent internet outages.

Q: What are the payment processing fees associated with NCR Silver?
A: NCR Silver charges transaction fees on top of the fees levied by your chosen payment processor. These fees can vary depending on your plan and processing volume. Carefully compare NCR Silver's fees with other POS systems and payment processors to ensure you're getting the best value.

Q: How does NCR Silver compare to other POS systems in terms of scalability?
A: NCR Silver is primarily designed for small to medium-sized businesses. While it can accommodate some growth, its features and functionality may not be sufficient for larger businesses with complex needs. Consider your scalability requirements when choosing a POS system to avoid outgrowing its capabilities in the future.