Toast vs Dutchie

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Our analysts compared Toast vs Dutchie based on data from our 400+ point analysis of POS Software, user reviews and our own crowdsourced data from our free software selection platform.

Dutchie Software Tool

Product Basics

Toast is a cloud-based point-of-sale (POS) system designed to streamline operations for restaurants and businesses in the hospitality industry. It offers a comprehensive suite of features, including order processing, inventory management, employee scheduling, and customer relationship management (CRM) tools. Toast caters to businesses of all sizes, from independent cafes to multi-location restaurant chains. One of its key strengths lies in its ease of use and intuitive interface, making it suitable for both tech-savvy and non-technical users. Additionally, Toast boasts robust reporting capabilities, providing valuable insights into sales trends, customer behavior, and staff performance. Integration with third-party delivery services and online ordering platforms further enhances its functionality. While Toast offers a free basic plan with limited features, paid subscriptions are required to access its full potential. Pricing varies depending on the number of users, terminals, and desired functionalities. Compared to similar POS systems, Toast generally falls within the mid-range price bracket, offering a good balance between affordability and feature richness. However, user reviews highlight that its pricing structure can become complex for businesses with intricate needs.

Pros
  • Easy to use interface
  • Robust reporting tools
  • Third-party integrations
  • Scalable for all businesses
  • Free basic plan option
Cons
  • Mid-range pricing complexity
  • Limited customization options
  • Occasional technical issues
  • Long customer support wait times
  • Not ideal for complex inventory
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Dutchie offers a comprehensive software solution tailored for the cannabis industry, focusing on tasks like Cannabis POS (Point of Sale) management. This robust platform is ideal for dispensaries seeking streamlined operations, enhanced compliance, and improved customer experiences. Dutchie excels in providing real-time inventory tracking, seamless transaction processing, and detailed sales analytics, making it indispensable for businesses aiming to optimize their workflows and ensure regulatory adherence.

Key benefits include its user-friendly interface, which simplifies staff training and daily operations, and its integration capabilities with various third-party applications, enhancing overall efficiency. Popular features encompass advanced reporting tools, customer relationship management, and customizable loyalty programs, all designed to boost sales and customer retention.

In terms of pricing, Dutchie typically operates on a subscription model, with costs varying based on the size and specific needs of the dispensary. Users often highlight its reliability and ease of use, noting that it stands out in the crowded Cannabis POS market for its comprehensive feature set and excellent customer support.

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$69/Terminal, Monthly, Freemium
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$500/Dispensary, Monthly
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Product Assistance

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Product Insights

  • Smooth Onboarding: Simplify the training process with access to a knowledge base in Toast University that offers informative videos and interactive tutorials. 
  • Tech-Enabled: Allow dine-in guests to order and pay from their own devices. Save time and expedite processes by accepting payments for orders made using the in-store kiosk, on the app or in the restaurant with the Order & Pay tool. 
  • Ideal for the Enterprise: Improve capabilities and enhance the performance of the new business with Starter Kit. Place orders in less than 15 minutes and customize with preferred hardware and software solutions available at flat-rate pricing. 
  • Profitable: Integrate with third-party software providers, including Grubhub and OpenTable, to expand the customer base and boost sales. 
  • Accessible: Save efforts and complete time-sensitive tasks by storing information for multiple outlets, viewing data by location, updating menus, accessing employee activity, monitoring performance reports and more with remote and offline accessibility. 
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  • Streamlined Operations: Dutchie integrates various functions like inventory management, sales tracking, and customer relationship management into a single platform, reducing the need for multiple software solutions.
  • Enhanced Compliance: The software ensures adherence to local and state regulations by automatically updating compliance requirements, minimizing the risk of legal issues.
  • Improved Customer Experience: With features like online ordering and real-time inventory updates, customers enjoy a seamless shopping experience, leading to higher satisfaction and loyalty.
  • Data-Driven Insights: Dutchie provides detailed analytics and reporting tools that help businesses make informed decisions based on sales trends, customer behavior, and inventory levels.
  • Increased Efficiency: Automating routine tasks such as sales transactions and inventory updates allows staff to focus on more strategic activities, boosting overall productivity.
  • Scalability: The platform is designed to grow with your business, easily accommodating additional locations, products, and customers without significant changes to the system.
  • Enhanced Security: Dutchie employs robust security measures to protect sensitive customer and business data, ensuring peace of mind for both operators and consumers.
  • Cost Savings: By consolidating multiple functions into one platform, businesses can reduce the costs associated with maintaining and training staff on different software systems.
  • Customizable Solutions: The software offers various customization options to meet the unique needs of different cannabis businesses, from dispensaries to delivery services.
  • 24/7 Support: Dutchie provides round-the-clock customer support, ensuring that any issues are promptly addressed, minimizing downtime and operational disruptions.
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  • Online Ordering: Allow guests to order food online for takeout and delivery, schedule orders in advance, access the online menu and make contactless payments. Receive new orders directly in the restaurant’s point of sale system, customize the online ordering page, access customer insights and request guest feedback to modify services. 
  • Gift Cards and Rewards: Boost customer influx and increase revenue by selling modern e-Gift Cards. Allow users to text or email cards for in-store and online purchases. Check card balance and schedule gift cards in advance to build relationships with customers. Sell customized physical gift cards and review detailed reports on gift card sales. 
  • Expedited Delivery: Create an on-demand delivery network with local drivers at a single per-order fee. Simplify the process with real-time order tracking and advance scheduling, online payment options and review restaurant services based on customer behavior with reporting and analytics. 
  • Email Marketing: Improve communication and drive customer retention with emails. Run targeted promotions, increase revenue, automate outreach and campaigns, create custom email lists, run A/B tests to refine communication, and send customized messages to deepen brand loyalty. 
  • Self-help Services: Accelerate the online ordering experience with self-help kiosks. Leverage quick restaurant service, reduce wait times and increase staff productivity. Offer a personalized dining experience with order add-ons, SMS notifications and real-time menu updates. 
  • Workspace Management: Facilitate efficient team regulation with a centralized labor management system. Log and track work hours, monitor timesheets, calculate tips, ensure paycheck accuracy with automated wage recording, register new staff electronically and more. Get insight into employee performance with detailed reports and analytics. 
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  • Inventory Management: Real-time tracking of stock levels, automated reordering, and detailed reporting to ensure optimal inventory control.
  • Compliance Tools: Built-in compliance features that help dispensaries adhere to local and state regulations, including automated ID verification and purchase limits.
  • Customer Relationship Management (CRM): Tools for managing customer data, preferences, and purchase history to enhance personalized marketing efforts.
  • Online Ordering Integration: Seamless integration with e-commerce platforms to facilitate online orders, curbside pickups, and delivery services.
  • Sales Reporting and Analytics: Comprehensive sales reports and analytics to help businesses understand performance trends and make data-driven decisions.
  • Employee Management: Features for scheduling, time tracking, and performance monitoring to streamline workforce management.
  • Payment Processing: Secure and compliant payment solutions, including support for cashless transactions and various payment methods.
  • Customer Loyalty Programs: Customizable loyalty programs to reward repeat customers and encourage brand loyalty.
  • Marketing Tools: Integrated marketing tools for email campaigns, promotions, and customer engagement strategies.
  • Hardware Compatibility: Compatibility with a wide range of POS hardware, including barcode scanners, receipt printers, and cash drawers.
  • Multi-Location Support: Centralized management for businesses with multiple locations, ensuring consistent operations and reporting across all sites.
  • Data Security: Robust security measures to protect sensitive customer and business data, including encryption and secure access controls.
  • Customizable Interface: User-friendly and customizable interface to meet the specific needs and preferences of each dispensary.
  • 24/7 Customer Support: Round-the-clock customer support to assist with any issues or questions that may arise.
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Product Ranking

#5

among all
POS Software

#11

among all
POS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Compliance And Security Customer And Loyalty Management Employee Management Inventory Management Items And Service Management Payment Transactions And Cash Management POS Hardware Reporting And Insights Sales And Marketing Management Store Management Types Of POS 67 100 100 68 85 76 93 88 52 54 85 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 451 reviews
Great User Sentiment 2 reviews
86%
of users recommend this product

Toast has a 'great' User Satisfaction Rating of 86% when considering 451 user reviews from 4 recognized software review sites.

80%
of users recommend this product

Dutchie has a 'great' User Satisfaction Rating of 80% when considering 2 user reviews from 2 recognized software review sites.

4.7 (27)
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4.4 (144)
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4.0 (1)
4.2 (270)
4.0 (1)
4.3 (10)
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Awards

SelectHub research analysts have evaluated Toast and concluded it earns best-in-class honors for Customer and Loyalty Management and POS Hardware.

Customer and Loyalty Management Award
POS Hardware Award

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Synopsis of User Ratings and Reviews

Intuitive interface: Users consistently praise Toast's easy-to-learn and navigate interface, with clear menus, large buttons, and simple workflows, making it accessible for staff of all technical levels.
Robust reporting: Toast's comprehensive reporting tools provide valuable insights into sales, inventory, labor costs, customer behavior, and more, empowering data-driven decision-making.
Mobile flexibility: Staff can take orders, process payments, and manage tables directly from tablets or smartphones, enhancing tableside service and flexibility during busy periods.
Reliable payment processing: Users commend Toast's integrated payment processing for its speed, reliability, and security, ensuring smooth transactions and minimizing downtime.
Scalability for growth: Toast's ability to accommodate multiple locations, expanding menus, and growing staff needs makes it a popular choice for businesses with expansion plans.
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Easy to Use: Dutchie is known for its user-friendly interface, making it simple for budtenders to navigate and process transactions, even for those who are not tech-savvy.
Inventory Management: The platform allows for accurate tracking of inventory levels, helping dispensaries avoid stockouts and overstocking.
Customer Loyalty Programs: Dutchie's loyalty program features help dispensaries build relationships with customers by offering rewards and personalized offers.
Online Ordering: The online ordering feature allows customers to place orders ahead of time, reducing wait times and improving efficiency.
Reporting and Analytics: Dutchie provides detailed reporting and analytics, giving dispensaries valuable insights into sales trends and customer behavior.
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Pricing complexity: Users express frustration with Toast's tiered pricing structure, which can become confusing and expensive, especially for businesses with multiple locations or add-on features.
Limited customization: Some users find Toast's customization options for menus, reporting, and workflows to be somewhat restrictive, hindering their ability to tailor the system to unique business processes.
Technical glitches: Users occasionally report software glitches, hardware issues, or slow performance during peak hours, leading to temporary disruptions in operations.
Customer support wait times: While Toast offers 24/7 support, users sometimes experience long wait times for phone assistance or delayed responses to inquiries, causing frustration when urgent issues arise.
Inventory management limitations: Users with complex inventory needs, such as multiple suppliers or intricate recipe tracking, find Toast's inventory management capabilities to be somewhat basic and lacking in advanced features.
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Inventory Management: Some users report difficulty in accurately tracking inventory, leading to stockouts or overstocking.
Reporting and Analytics: Dutchie's reporting features can be limited, making it difficult for businesses to gain insights into sales trends or customer behavior.
Customer Service: Some users have expressed frustration with Dutchie's customer support, citing long wait times and unhelpful responses.
Integration Issues: Dutchie's integration with other third-party applications can be challenging, leading to compatibility problems and workflow disruptions.
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Toast garners praise for its user-friendly interface, robust reporting, and mobile capabilities, making it a popular choice for restaurants of various sizes. Users appreciate its intuitive design, which simplifies training and streamlines daily operations compared to competitors like Square and Lightspeed POS. Toast's extensive reporting, often highlighted as superior to competitors, empowers data-driven decision-making by offering detailed insights into sales, labor, and customer behavior. Additionally, the ability to manage orders and payments tableside using mobile devices sets Toast apart, enhancing staff flexibility and customer service during peak hours. However, concerns arise regarding Toast's pricing structure, customization options, and technical glitches. The multi-tiered pricing, perceived as more complex than competitors, can become expensive for businesses with specific needs or multiple locations. While Toast offers various features, users sometimes find them less customizable than those in competitors like Revel Systems, restricting their ability to tailor the system to their unique workflows. Occasional technical issues and reported long wait times for customer support raise concerns about reliability compared to competitors known for their robust technical support, such as Micros. Ultimately, Toast's strengths in user-friendliness, reporting, and mobility resonate with many users, but its pricing complexity, limited customization, and potential technical issues demand careful consideration. Deciding factors often boil down to individual business needs, budget constraints, and desired level of customization. Weighing Toast's strengths against its potential drawbacks alongside competitor offerings becomes crucial for making an informed decision.

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How does Dutchie help dispensaries "weed" out the competition? Dutchie is a cannabis point-of-sale (POS) software that aims to make dispensaries more efficient, compliant, and profitable. User reviews from the past year suggest that Dutchie excels at providing a seamless experience for both staff and customers. The software's integration with various payment methods, including debit cards and Dutchie Pay, allows for a smoother checkout process, which is especially important for dispensaries that deal with a lot of cash transactions. The integrated payment processing also helps reduce human error and the costs associated with handling cash. However, some users have expressed concerns about Dutchie's inventory management system, particularly with regard to downloading inventory data. Some accountants have found it confusing to navigate, which could lead to inaccurate reporting and potentially impact inventory control. Dutchie is best suited for dispensaries that are looking for a comprehensive POS solution that can help them streamline their operations, manage compliance, and provide a positive customer experience. The software's ease of use, integration with various payment methods, and robust reporting capabilities make it a valuable tool for dispensaries of all sizes. However, if a dispensary's primary concern is intricate inventory management, they may want to consider other options.

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